Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,

my name is sunil gohel & i am handicap person. I have handicap card but my problem is i can not book ticket online with handicap benefit. For that either i have to go bus station or travelling without booking. And travelling without booking is very complicated for handicap person. So my request please give option for handicap person to book ticket themselves either gsrtc website or gsrtc apps with handicap benefit.

This is to inform that i have booked ticket online on gsrtc website from bhavnagar to Baroda in bus on 24th Feb 2019. From bhavnagar. The amount was deducted from my account and transaction was failed. Still not received any refunded amount and it was done second times and all the times it was same result. amount was deducted but showing transaction failed and could not book the ticket. i talked to customer care but there is no such response on it.

Can I have solution for that?

OB Reffrence number : GS7591850

I have tickets (ticket no.081280)from Ankleshwar to Surat.but my dropping point is simada Naka located before Surat but Bus not stopped at my station and driver stopped it 4km away from it so I want to know my rights.why don't dropped me while I pay for it.
My time and money wasted also I abused.
I can register complaints in consumer forum regarding it.
Please GIVE me answers regarding this issue.
Thank you.

Gsrtc passanger

I had booked 3 tickets on GSRTC using paytm mobile application, as bus didn't arrived please refund my money. Please find required details mentioned below :-

PNR Number : G25328308
Date of Journey :[protected]
Service Start Place : Ahmedabad
Service End Place : Surendranagar
Journey From : AHMEDABAD NEHRUNAGAR
Journey To : SURENDRANAGAR
Boarding Point : AHMEDABAD NEHRUNAGAR
Class : EXPRESS
Departure Time : 8:26 AM
Trip Code : GSRTC:0815ABDSNREXP51:157:1:1628:[protected]
No. of Seats : 2 (Adults=2; Children=0)
Seats No/s : 4, 5
Passenger Details : (1) Amar N Kapasi, (2) karan Dave
Total Chargable Amount : 200

PNR Number : G25328465
Date of Journey :[protected]
Service Start Place : Ahmedabad
Service End Place : Surendranagar
Journey From : AHMEDABAD NEHRUNAGAR
Journey To : SURENDRANAGAR
Boarding Point : AHMEDABAD NEHRUNAGAR
Class : EXPRESS
Departure Time : 8:26 AM
Trip Code : GSRTC:0815ABDSNREXP51:157:1:1628:[protected]
No. of Seats : 1 (Adults=1; Children=0)
Seats No/s : 15
Passenger Details : Aalay Shah
Total Chargable Amount : 100

Total Refundable amount : Rs 300

I have tried to book two tickets on 11 january from gsrtc website but my ticket is not booked and amount is deducted from my account and i still did not get any refund from gsrtc.
My ticket booking is saying success as i viewed in booking history but the seat no. Is not showing. Please find the attachment print of both the tickets.
It is already been 45 days since booking. So, please issue me the refund.

I traveling in the bus bhabhar to ahmedabad today i. E25.02.2019
The bus capacity is of around 50 passangers but it carry more than 90 passangers between sihori station to patan station which is very harmful to the public and illegel so i would like to request that the driver and conducter should instructed that they should be stricly follow the rules. Otherwise it may create a problem in the future

I am coming from ahmedabad to rajkot in gj18 y 1402 bus mangrol depot bus, in this bus conductor's behaviour is so rude not drop the place as guides by passinger... Intact he drop 20 km far from destination place...

St bus is so bad... Have gujrati ma saheb

Conducted bajva uper aavi gyo kaslo pakdi marva lagyo... Paisa sarkar na khava nne kamm imandari thi nathi karvu... Tamane to uperwado jove che...

St bus rude experience..

We all know that gsrtc employees were on a strike from 20th feb to 22nd feb 2019. Bus service was resumed from 23rd feb morning. All the passengers were dropped at a bus depot at 12 midnight. All passengers had faced lots of problems due to this strike. Private vehicle owners raised high amount for transportation fare. Many routine passengers of gsrtc including me have monthly passenger pass. Instead of having pass i had to pay high amount to private vehicles. What is our fault? All monthly pass holders must get compensation because instead of paying we had no service available. We must get extension for 2 days from the date of validity of our monthly pass. I expect true understanding from the gsrtc and request to compensate to all monthly pass holders against unavailable service during strike.

Dear sir,

On the date[protected] time 00-30 am i was at himmatnagar bus depot and i want to go to krishnagar near idar.

There was an bus from surat to idar express bus. I have entered in that to go to krishnagar and i have requested bus conductor to stop it at krishnagar but he replied that it's a express bus and it will not holt at krishnagar. I again requested him that please allow as it's a midnight and it will be helpful for me, but he didn't conveniced and replied take next bus.

Next bus timing is 1-07 am...

Can government are not supportive at this type of condition...?

Pls reply...

Apana ambaji depo ni gj-18-y-4214 number ni bus nandasan 8:05 pm a avel. Amo passengers a hath lambo karel pn bus abhi rakhava ma aavi noti. Ane aa bus chatrral pool pr thi nikadel.
Aa bus na driver candoctor man mani rite bus uygyo lage tem stop kre chey j ek stand pr ubhi rakhta nathi. Ane khas to chatral ma passenger jo utar nar hoi to pool chadya na pahela chatral gidc ni same utari dese. Passenger kahe toj niche lai jai chey baki to direct uper thinej bus lai jai chey.
To aa babat pr ugya pagala leva vinanti.
[protected]

I have booked my ticket from anand to botad through gsrtc app on the 22/02/2019. Ticket was paid by the net banking. The full information was ahead.*gsrtc m-ticket*anand to botadname:nitin agolatripcode:1220brcamlexp51pnrno:g25335096 doj:[protected] deptime:15:25:00hrs seatno: 21 class: expressboardingpt:anandtxn pass:cbe8r8rp. So please give me refund as soon as possible.

Respected sir,
I am a student travelling in gstrc buses. I have appropriate document that student pass are valid in minibus (Metrolink). Goverment employees (Driver & conductor) are not validing the student pass and does't let me to sit inside the minibus (Metrolink). So please take some appropriate action against them & provide them proper guidance that student pass are valid in minibus.
Please work on this as soon as possible. I travel about 150km in gsrtc buses in a day. Please do something for this sir.

Date of travel - 18.2.19. Route - Nashik to Godhra, My destination - Surat, Departure time - 8:00 am. Seat no.5, behind the driver, Name Atul Sheth, Age - 58 years, Profession - Engineer
1. Bus leaves from CBS Thakkar Bazar or Mahamarg bus stand, not clear. I had to rush to Mahamarg bus stand, reached just a minute before the bus left.
2. Bus seats are not at all comfortable for an average size adult
3. Reached Surat at 4 pm, instead of 2 pm, mentioned on the website
4. Driver frequently talked on mobile phone while driving, frequently consumed gutka, frequently spat on the door (pl see the condition of the door)
5. Beyond Saputara @ 40 kms, brake liners (front right) got jam, there were lots of smoke from the tyre side, bust had to be stopped for @ half an hour to cool down
Overall experience was terrible. Though I had reserved my return ticket, I came back to Nashik via Mumbai. Never again, I will travel by GSRTC.

I have booked ticket online through gsrtc application from visnagar to gandhidham on 21/02/2019 at 8:00 am. Pnr no-g25324654, trip code:
0800vngbhjguj47, password:
Xrmsdwd7, no. Of seats:
6, name-hitesh modi, age-36
Gender-male, booked by - [protected]@yahoo.co.in, mobile no-[protected] due to gsrtc strike bus not provided so please refund my amount-201 in my account. I have paid amount through hdfc netbanking.

I'm regular traveler of bhuj, kutch yesterday i booked 2 tickets of bhuj... Krishnanagar naliya bus... Due to strike i already cancelled my ticket with bus conductor but still didn't get msg related to bus ticket cancellation... I want my money back
It's so ridiculous... If you want to to do strike let your customer know by news channel, msg etc... I want my money back.. I didn't take the seat and cancelled my ticket with the bus conductor... Reply asap

Pnr number: g[protected] seat no:-10
Pnr number :g[protected] seat no:-9

Dear sir

Today dated on 20 feb 19 due to sudden strike your bus service not working though i have a e ticket booking but it's get cancelled.
A very very poor, hopeless, bad, worst service from gujrat state.
Please don't use sir narendra modi name to hide all your inability.
Try to improve your performances by providing better service to comman man.
At this moment surat gsrtc office contact no. Also not working. Shameful disgusting...

Ajit

Gsrtc express bus veraval-vadodara has not stopped/ breaking today at tarapur stop at about 10.30 am, while i am showing my hand to stop it at tarapur. It has been continuously shown that most of the drivers are doing his job on his way. It is very serious matter and also lower the value of gsrtc service and lower trust of passengers on your service

To,
Nadiad depo manager,
Nadiad.

Dear sir/madam,

I am complaining from thasra about inconsistent bus timing. I am talking about dahod - borashad bus.
This bus arrival time at thasra is 7:30a. M and the bus arrived 8:15a. M onwards day. Also the bus is full of people no space to sheet. I am travel thasra to anand daily and many people are standing with me and wait and wait for bus. So please take action on it...

This is mr prashant.
I am traveling ahmedabad to jasdan and my family and i started journey at 6:35 instead of 6:10 which is actual bus timing.

Other thing is the hault which is which is half n r which is terrible. One more thing is driver and conductor do one stop at one tea stall near vichhiya which is jay meldi tea stall. Which is totally out of rule. All passengers suffering from this irregular and unreasonable behaviour. Please do the needful and action accordingly as soon as possible. I send the photo of conductor nd the stall photo.

To,
Bhuj depo manager,
Bhuj

Dear sir/madam,

I am complaining from morbi about inconsistent bus timing. I am talking about bhuj-jamnagar bus.
This bus arrival time at morbi is 7:15pm and the bus arrived 8:15pm onwards daily. Also the bus is full of people no space to sheet. I am travel morbi to jamnagar daily and many people are standing with me and wait and wait for bus. So please take action on it