Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

They take express ticket but bus is worst even local buses overtake this khatara bus. Who is the depo manager of lunawada bus depo?. I think he is one the worst manager. All the buses are worst. Not better buses. Not any luxurious buses till in 2019. I feel like i am living in stone ages. Improve the st buses or give this to private company. Government services are worst and worst. Take more money but give better service. People standing...

Dear sir,
I am facing a problem to travel rajkot (Sastri maidan) to sayla highway road bus stand, your ticket issuer refuse to given tickets from sayla, i want to go sayla tomorrow 8:00 am, he say no need to buy tickets, you only communicate to bus conductor for travel sayla he will give you seat,
But another side, in your website "gsrtc.in" available for purchasing the ticket from rajkot to sayla and tickets price is less...

I have booked tickets for gandhinagar to vadodara intercity (Naroda, ctm) bus, timing at 15.00 pm. Money has been deducted from my account but ticket was not generated and i didn't receive any msg or email for the same. So i have to travel by purchasing new ticket from the same bus. Please check and ask bus driver as well.
Please refund amount 122.00 in my account.

Dr. Jignesh patel....

Greetings of the day sir,



i would like to draw your kind attention towards irregularity of the buses in the rural areas of nadiad and the rude behaviour of the s t depo nadiad staff members of old bus station.

We asked them for our andhari amli route bus of 12:20 pm and they replied that it will arrive at time. When we further asked them at 12:35 they replied we will arrange...

Respected md sir,

I have a request from dabhoi to baroda buses, there is no bus availble from 8:15 to 9:30 in the morning & baroda to dabhoi there is no bus available from 6:30 to 7:30, there is no response from the manager of dabhoi depot & baroda depot, we request many times for this problem but they not taking any action from there side, i request you please take necessary action & do needful as soon as possible.
br...

Hello sir
My name is kishor nimavat. I booked e ticket on date-12/1/2019 and journey date-14/1/2019. My complaint is my one e-ticket and two time twice my bank account show refund early beck money my bank account my bank account no.[protected] and ref. No. G57231137
My journey is rajkot to ahmedabad. My trip code 1800 seat no w-9 my bus sleepar coch thenk you...

"*gsrtc service cancelled alert:tripcode :1100trdvldslp15: pnrno :g24570065: doj :21/01/2019, sorry for the inconvenience. Eligible for refund." i got this message. Your bus ticket booking has been confirmed.

Pnr : g24570065
Ticket id : pjqqqb
Order id : [protected]
Trip id : gsrtc:1100trdvldslp15:13320:1234:2:[protected]
From palanpur to surat at 13:30 hrs,[protected]
Name: gsrtc
br...

Pnr:[protected]
Doj:15/01/19
Dep: 15.00 hrs
Pick up point: sankeswar
Trip code:1250ddrabdexp51
Name: niru parikh

We have to advise that the above bus was not reach sankeswar upto 16.00 hrs. The controller of point is advised to take another bus. So we have take another bus at 16.10 hrs and paid fare.
So please arrange to refund amount of rs. 200/-...

Hello,
I have tried booking ticket online on 12-01-19 which failed twice but for which ticket amount was debited from my account.
I have sent an email on [protected]@mail1. Gsrtc.in but no response received nor the amount was credited in my account.
Please find the details of the same:
* 12-01-19 : ahmedabad nehrunagar to baroda central - 05:30 pm
14-01-19: baroda central to ahmedabad nehrunagar - 20:45 pmbr...

I had tried to book ticket from ahmedabad nehru nagar to surat central bus stand through online banking dated 15-dec18.516 was deducted from account & ticket was not booked. I have sent 16 time to refund amount on [protected]@mail1. Gsrtc.in, [protected]@yahoo.com but still not amount refunded.
Journeydate - 15-dec18, ref no - gs7064016, gs7064040, gs7064041...

My self dr. Hemant shah
Address - vyara, dist-tapi, 394650

I would like to address your attention that please increase bus number from vyara to surat as available bus is not enough to accommodate the passenger majority are students they require rest so that they can sit and relax because it’s not only about travelling it’s about study which they have to do after this much hectic journey.

Please pay...

Scheduled time for 1st shuttle bus service from sama (Vadodara) is at 6 am to start, so ideally conductor has to come 10 minutes prior to that or maximum at 6 am. But because of your improper checking and audit conductor (She) is coming at 6:20 am and unnecessarily passengers have to wait for that... I expect some action for same eventhough projected customer satisfaction rate is 2% on your website....

Hello, authority
The shameful accident happened when i went out from bus when bus stopped at chaiwala stall at the highway near jetpur and i waved when bus started but conductor ignored and didn't informed to driver that someone is left, stop the bus instead of doing so he completely ignored and made me sit on the bike of localist and chase the bus... Continuous dipper and horn still bus didn't stopped... Due to turn, bus slowed the...

I travell from patan (384265) to katpur daily on bus. During the evening time the local bjsses do not stop for the students. When they stop they do not wait for all the students to get in and start driving in the middle. One of my friends fell inhe process was about to die. You should take action against this issue, its the matter of life and death....

Very very bad service...
Because this is second time with me.
Bus reservation already confirm before 1 week but auto cancel from gsrtc.
1 days ago gsrtc had sent me message for "bus cancelled alert" so after i have checked others bus for book my another ticker but all bus's are already book so at that time i have faced very difficult situations from gsrtc bus service
And dont trust about gsrtc bus service because...

Do baar ticket intentionally di he aur phir no refund.. Bus number is 129494 himatnagar.. Time 5:22.. Iska koi option to hoga hi because it's just common mistake... And you should return one time payment.. Because we are not afforded to loose money like this way.. N conducter were so mean.. At this condition we are just helpless.. Your service is too appreciable that's why we choose this option but if this type o[censored]r silly mistakes.. We can...

Mera current book tha fir bhi conductor ne bus ke niche utar diya or bol raha he aapka book nahi he or hamne pnr no bhi dikhaya ki dekhlo to bol raha he muje kuch nahi dekhna nahi he to nahi he aapka book fir mene customer service care me call kiya usne bagasra depo manager ka number diya to wo bol raha he aap customer service care me call kare hame to 2 guna bhada dena pada book ka bhi or bus ka bhi jo ham dusri bus me aaye...

I have tried to resrve gsrtc bus seat., Nd due to server issue my ticket wasn't confirmed... Nd from my account balance was deducted ... So I want to my refund ... As soon as possible ... Please give me reply fast..., . ..

and i also tried to book seat few months ago from gsrtc online app in that time also my ticket was not confirmed and i had not got any kind of refund of failed ticket...in previous ticket failure as per...

Following are the failure transactions which i have paid for. The amount has been debited from my account, but, the refund of any of these have not been reflected in my account.

Failure transaction history.
# reference number journey date origin destination transaction date fare
1) gs7204553 12/01/2019 baroda central bus station mahuva 10/01/2019 190
2) gs7204606 12/01/2019 baroda central bus station mahuva 10/01/2019 190 br...

1) booked on line ticket pnr no g24461499 for baroda to khambhat dated 13/1/19 @ 9 am. I waited for 1 hour but bus did not come & i came back without travel 2) one bus for khambhat came @ 8.50 but conductor did not allow me travel saying this ticket is not permissible 3) controller person was totally blank about the status of the above bus and their behaviour and talk was also very rude. I think their names were mr. Makarand and mr. Arvind...