Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,
I have booked ticket in gsrtc m-ticket*pardi vld to vadodara central bus stand name: priyank kishorbhai vachhani tripcode: 1730vpidhdgjr46 pnrno: g24660693 doj: 21/01/2019 deptime: 18:00hrs seatno: 19, 20 class: gurjarnagri boardingpt: pardi txn pass: 7m5baxcp ourney date: 22/01/2019
Trip code: 2100jfdksnslr30
Departure time: 21:30
Gsrtc ob reference number:- gs7313964

Rs. 364 was diducted from my bank sbi credit card debitcard but booking not done and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from mail id. : [protected]@gmail.com

I'm traveling from ahmedabad to rajkot via gsrtc volvo bus number gj 01 et 3969 and ticket number is 022312 at 20:50 pm. Travel date - 23/01/2019.

I don't know driver's name

Driver takes 50 min hold to restaurant without any information us.

After 50 he came and behave very rude and said we have do hold what ever time we takes. You cannot tell me if you have problem directly complain to gsrtc.

I am handiap 60% locomotiv disabled travelled in ahmedabad porbandar trip for rajkot on 21/01/2019. I asked conductor for ticket nehru nagar to rajkot but conductor has given me ticket up to porbandar while asking him why this ticket is made up to porbandar? He replied that their division will hain more revenue but it was not fair. Then he misbehaved with me and forced me to stand up, it was very difficult for me to stand while running bus. One gentlemen told him to justice to disabled then he told me to complaint anywhere, he is not bothered.
My ticket no. 117313 time 16:13:14, and bus no. Gj 18 z 4116
His behaviour was very rude, i hope i will get justice...

I want very serious action against him. I expected him behave politly with passengers.
From bharat bhai deshani ahmedabad

On 20/01/2019. I have reservation for gnfc township Bharuch to HALOL in Bharuch to santrampur bus..but that bus don't come on time. On reservation tickit time for departure was 13.40. i wait for that bus from 13:15 to 13:40 but that bus not came on my bus stop.than i inform to bus stop officer. That officer trying to bus conductor contact no but he didn't get from bus tracking system because bus conductor mobile no not mention in that bus tracking system. Than after I told that officer please arrange my seat in another bus but that officer not help me for that and ask me we can't help you because you have online reservation. Than after I call on Bharuch main bus depo for help but nobody lift call. Than after next day means 21/01/2019 i give the complaint application in Bharuch bus depo.
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​i confirm bus departure timing from Bharuch and get the big problematic information. Actually that bust departure from Bharuch bus depot on 13:00. And Gnfc bus stop is very nearer to Bharuch main bus stop. It's take a 10 minutes time. So please change the bus timing in GSRTC website for this bust Bharuch to santrampur.
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​Details of my ticket
​PNR no: G24644826
​Trip code 1330BRCSPREXP51
​seat no 11
​hitesh parmar

I travelled in surat jamnagar trip for rajkot on 19/01/2019. I had reservation ftom baroda. I asked conductor of bus gj 18 z 2164 to wait some time on baroda depo. As i wanted to go washroom. He misbehaved in public with me.
He has done a very ride behaviour. I hope i will get the response.

I want him very serious action against him. They should behave politly.

As there is less frequency of buses between manavadar and junagadh which is not able to meet the requirement. As many people are daily doing up - down from manavadar to junagadh. So, for them it would difficult for them to travel. And specially at the time of any festival like mahashivratri or parikrama there is too much of traffic. So i would just say that please first have a look on frequency of buses between manavadar and junagadh and take action according to it.

Dear sir,
I have booked ticket in gsrtc app from rajula to ahmedabad bapunagar sleeper coach on 19/01/2019.
Journey date: 22/01/2019
Trip code: 2100jfdksnslr30
Departure time: 21:30
Gsrtc ob reference number:- gs7313964

Rs. 216 was diducted from my bank of baroda debitcard but booking not done and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from mail id. : [protected]@gmail.com.

They take express ticket but bus is worst even local buses overtake this khatara bus. Who is the depo manager of lunawada bus depo?. I think he is one the worst manager. All the buses are worst. Not better buses. Not any luxurious buses till in 2019. I feel like i am living in stone ages. Improve the st buses or give this to private company. Government services are worst and worst. Take more money but give better service. People standing everyday in your buses because there is not proper timing.

Dear sir,
I am facing a problem to travel rajkot (Sastri maidan) to sayla highway road bus stand, your ticket issuer refuse to given tickets from sayla, i want to go sayla tomorrow 8:00 am, he say no need to buy tickets, you only communicate to bus conductor for travel sayla he will give you seat,
But another side, in your website "gsrtc.in" available for purchasing the ticket from rajkot to sayla and tickets price is less on online booking as compares to bus conductor demanding price for travel,

Also enquiry counter person tell same as tickets issue tell.

Please do needfully.

He will demand :-₹120
Online booking price :-81
Please find out attachment for more details.

Regards
D. N pathak
Jharkhand

I have booked tickets for gandhinagar to vadodara intercity (Naroda, ctm) bus, timing at 15.00 pm. Money has been deducted from my account but ticket was not generated and i didn't receive any msg or email for the same. So i have to travel by purchasing new ticket from the same bus. Please check and ask bus driver as well.
Please refund amount 122.00 in my account.

Dr. Jignesh patel.

Greetings of the day sir,



i would like to draw your kind attention towards irregularity of the buses in the rural areas of nadiad and the rude behaviour of the s t depo nadiad staff members of old bus station.

We asked them for our andhari amli route bus of 12:20 pm and they replied that it will arrive at time. When we further asked them at 12:35 they replied we will arrange it. Then further we asked them and they simply replied that they don't know about whether it will arrive or not. Then we contacted depo manager she told us to wait for the bus and added that they really don't when will the bus will come. Although 35-40 students of school are waiting for there bus. Although they didn't take care about the regularity of the buses on time. Even the buses doesn't come couple of days in a week.

we hope you will take positive action against our problems as soon as possible. We are big fans of your style and attitude of working in nadiad.

Respected md sir,

I have a request from dabhoi to baroda buses, there is no bus availble from 8:15 to 9:30 in the morning & baroda to dabhoi there is no bus available from 6:30 to 7:30, there is no response from the manager of dabhoi depot & baroda depot, we request many times for this problem but they not taking any action from there side, i request you please take necessary action & do needful as soon as possible.

Jai hind jai india

Hello sir
My name is kishor nimavat. I booked e ticket on date-12/1/2019 and journey date-14/1/2019. My complaint is my one e-ticket and two time twice my bank account show refund early beck money my bank account my bank account no.[protected] and ref. No. G57231137
My journey is rajkot to ahmedabad. My trip code 1800 seat no w-9 my bus sleepar coch thenk you

"*gsrtc service cancelled alert:tripcode :1100trdvldslp15: pnrno :g24570065: doj :21/01/2019, sorry for the inconvenience. Eligible for refund." i got this message. Your bus ticket booking has been confirmed.

Pnr : g24570065
Ticket id : pjqqqb
Order id : [protected]
Trip id : gsrtc:1100trdvldslp15:13320:1234:2:[protected]
From palanpur to surat at 13:30 hrs,[protected]
Name: gsrtc

Boarding point: palanpur highway
Reporting time: 13:30 hrs.
Seat (S) #: 7, 8, this is my ticket details.

Pnr:[protected]
Doj:15/01/19
Dep: 15.00 hrs
Pick up point: sankeswar
Trip code:1250ddrabdexp51
Name: niru parikh

We have to advise that the above bus was not reach sankeswar upto 16.00 hrs. The controller of point is advised to take another bus. So we have take another bus at 16.10 hrs and paid fare.
So please arrange to refund amount of rs. 200/-

Hello,
I have tried booking ticket online on 12-01-19 which failed twice but for which ticket amount was debited from my account.
I have sent an email on [protected]@mail1. Gsrtc.in but no response received nor the amount was credited in my account.
Please find the details of the same:
* 12-01-19 : ahmedabad nehrunagar to baroda central - 05:30 pm
14-01-19: baroda central to ahmedabad nehrunagar - 20:45 pm
My ob reference number is gs7231595- amount rs 836

*12-01-19 : ahmedabad nehrunagar to baroda central - 05:30 pm
14-01-19: baroda central to ahmedabad nehrunagar - 20:45 pm
My ob reference number is gs7230846 - amount rs 836

I had tried to book ticket from ahmedabad nehru nagar to surat central bus stand through online banking dated 15-dec18.516 was deducted from account & ticket was not booked. I have sent 16 time to refund amount on [protected]@mail1. Gsrtc.in, [protected]@yahoo.com but still not amount refunded.
Journeydate - 15-dec18, ref no - gs7064016, gs7064040, gs7064041

My self dr. Hemant shah
Address - vyara, dist-tapi, 394650

I would like to address your attention that please increase bus number from vyara to surat as available bus is not enough to accommodate the passenger majority are students they require rest so that they can sit and relax because it’s not only about travelling it’s about study which they have to do after this much hectic journey.

Please pay attention to this concern

Your sincere
Dr. Hemant shah

Scheduled time for 1st shuttle bus service from sama (Vadodara) is at 6 am to start, so ideally conductor has to come 10 minutes prior to that or maximum at 6 am. But because of your improper checking and audit conductor (She) is coming at 6:20 am and unnecessarily passengers have to wait for that... I expect some action for same eventhough projected customer satisfaction rate is 2% on your website.

Hello, authority
The shameful accident happened when i went out from bus when bus stopped at chaiwala stall at the highway near jetpur and i waved when bus started but conductor ignored and didn't informed to driver that someone is left, stop the bus instead of doing so he completely ignored and made me sit on the bike of localist and chase the bus... Continuous dipper and horn still bus didn't stopped... Due to turn, bus slowed the speed and then i was able to step in.
After getting into the bus i told that guy that why didn't you atleast stopped bus even if you knew that i was not return back and waving at you... He simply told in his words, "e amare na jovanu hoyy (In harsh language)
I also asked to give me gsrtc ticket of online booking but he also denied to do so and said i won't give you you do print it's not our job...

His (Conductor) name is arvind sinh.
I am traveling from vadodara to upleta.
Kindly please inquire in this matter as soon as possible.
Also i'm going to lodge complaint at consumer forum.