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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 132

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P
Pravin9033
from Vadodara, Gujarat
Jan 16, 2019
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Address: Patan, Gujarat, 384265

I travell from patan (384265) to katpur daily on bus. During the evening time the local bjsses do not stop for the students. When they stop they do not wait for all the students to get in and start driving in the middle. One of my friends fell inhe process was about to die. You should take action against this issue, its the matter of life and death.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    S
    sindhavsumit
    from Ahmedabad, Gujarat
    Jan 16, 2019
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    Address: Porbandar, Gujarat, 360575
    Website: GSRTC.in and redbus.in

    Very very bad service...
    Because this is second time with me.
    Bus reservation already confirm before 1 week but auto cancel from gsrtc.
    1 days ago gsrtc had sent me message for "bus cancelled alert" so after i have checked others bus for book my another ticker but all bus's are already book so at that time i have faced very difficult situations from gsrtc bus service
    And dont trust about gsrtc bus service because i have two time very very big of bus cancelled experience.
    +1 photos
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Jan 17, 2019
    Updated by sindhavsumit
    and still today my refund is not credit on my account
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      G
      Gunja Vasant
      from Rajkot, Gujarat
      Jan 16, 2019
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      Address: Ahmedabad, Gujarat

      Do baar ticket intentionally di he aur phir no refund.. Bus number is 129494 himatnagar.. Time 5:22.. Iska koi option to hoga hi because it's just common mistake... And you should return one time payment.. Because we are not afforded to loose money like this way.. N conducter were so mean.. At this condition we are just helpless.. Your service is too appreciable that's why we choose this option but if this type o[censored]r silly mistakes.. We can not afforded
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Our gsrtc bus service is worst service In the world even the staff over hear in una it was so rude I would like to request you take an action against them otherwise I will take an action against them through central government
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        B
        Bhageerath. Makwana.
        from Surat, Gujarat
        Jan 15, 2019
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        Address: Amreli, Gujarat, 365220
        Website: Gsrtc

        Mera current book tha fir bhi conductor ne bus ke niche utar diya or bol raha he aapka book nahi he or hamne pnr no bhi dikhaya ki dekhlo to bol raha he muje kuch nahi dekhna nahi he to nahi he aapka book fir mene customer service care me call kiya usne bagasra depo manager ka number diya to wo bol raha he aap customer service care me call kare hame to 2 guna bhada dena pada book ka bhi or bus ka bhi jo ham dusri bus me aaye
        +1 photos
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Amount collected but bus not coming at Baroda central bus station.
        So please my amount refund my account.
        Ticket details photo send you

        current booking tha fir bhi conductor ne ane bus ke niche utar diya - Comment #3325383 - Image #0
        TWO TICKET NOT BOOKED

        GSRTC OB reference number: GS7273847
        GSRTC OB reference number: GS7273847

        current booking tha fir bhi conductor ne ane bus ke niche utar diya - Comment #3325394 - Image #0
        current booking tha fir bhi conductor ne ane bus ke niche utar diya - Comment #3325394 - Image #1
        Nitin makwana4343's reply, Jan 15, 2019
        Mobile number :6351487041
        Bhavnagar district me st Bus me jitni seat ki capacity hai usase jyada log bethate hai, ex. mini bus me lagbhag 40-45 log Ko bhara aur bus me saans Lene liye bhi jagah nahi thi.seat me jo log Bethe hote hai vo bhi comfortable nahi hote kyoki khade huhe log pressure karte he.
        Dear Sir/Madam, I, hardik thakkar have booked online ticket through http://www.gsrtc.in on 10th, jan'19. i have tried for booking from radhanpur to adipur but it is not successfully booked as fund is deducted and showing message that time out two times same issue happened but ticket is not booked please help me to get the refund
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          K
          Kalpesh senta
          from Ahmedabad, Gujarat
          Jan 14, 2019
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          Address: Ahmedabad, Gujarat

          I have tried to resrve gsrtc bus seat., Nd due to server issue my ticket wasn't confirmed... Nd from my account balance was deducted ... So I want to my refund ... As soon as possible ... Please give me reply fast..., . ..

          and i also tried to book seat few months ago from gsrtc online app in that time also my ticket was not confirmed and i had not got any kind of refund of failed ticket...in previous ticket failure as per gsrtc protocol i had waited for 1 month for refund but i can't achieved that...
          +1 photos
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          Amount collected but bus not give to bus station and I am not going the home so my amount refund my account.

          All details collect you I send screenshot S

          failure of my gsrtc bus ticket booking... and refund of my amount... - Comment #3325385 - Image #0
          PNR NO:G24040816
          Service place: Vadodara

          failure of my gsrtc bus ticket booking... and refund of my amount... - Comment #3325390 - Image #0
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            R
            rosyaugustin
            from Delhi, Delhi
            Jan 13, 2019
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            Following are the failure transactions which i have paid for. The amount has been debited from my account, but, the refund of any of these have not been reflected in my account.

            Failure transaction history.
            # reference number journey date origin destination transaction date fare
            1) gs7204553 12/01/2019 baroda central bus station mahuva 10/01/2019 190
            2) gs7204606 12/01/2019 baroda central bus station mahuva 10/01/2019 190
            3) gs7245944 15/01/2019 rajula baroda central bus station 13/01/2019 202
            4) gs7245997 15/01/2019 rajula baroda central bus station 13/01/2019 202
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            This bus driver is not stop the bus at the Bhasariya stand. I am daily stands their and waiting for that bus but always the driver didn't stop the bus.
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              S
              shailesh sheth
              from Vadodara, Gujarat
              Jan 13, 2019
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              Address: Vadodara, Gujarat

              1) booked on line ticket pnr no g24461499 for baroda to khambhat dated 13/1/19 @ 9 am. I waited for 1 hour but bus did not come & i came back without travel 2) one bus for khambhat came @ 8.50 but conductor did not allow me travel saying this ticket is not permissible 3) controller person was totally blank about the status of the above bus and their behaviour and talk was also very rude. I think their names were mr. Makarand and mr. Arvind - i don't know whether they told me correct names. 4) as now after making statue o[censored]nity baroda is d hub for all visitors including foreigners so to maintain our image we should have polite and responsible people even on bus station. 5) i could not understand the reply of controller because every time i asked for the status their reply was bus will come shortly. Spend more on updates of status of each route which is easily achievable with current technology. If simple auto like jug no can be traced out for location why not bus.
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              I was booked a ticket money was deducted by sys gsrtc but ticket not booked I here attached the obrefrance no..and...detail...

              unethical behaviour of controller of baroda bus station - Comment #3325381 - Image #0
              I am standing here from 6 30 AM and no bus is stopping here. Three buses went without stopping at kalupur station. Please take necessary action on it.
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                H
                harnish123
                from Palanpur, Gujarat
                Jan 12, 2019
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                Dear sir,
                My self harnish, i booked online tickets by gsrtc on date 11.01.2019. My reservation seat no is 13 & 14. I booked tickets from adipur to deesa. Bus timing is seen in online window is 9 pm from adipur but bus reach at 11pm. Also found my seats window is broken.
                I complain same to conductor for timing & window misplaced that time conductor says time from bhuj is 9 so why time not corrected in online system. Also due to window broken i face problems during full night journey.
                Pls refund my money as earliest due this kind of worst service provide by gsrtc.
                Bus no is gj18z 3033.
                Bus depo is radhanpur..
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  I
                  Ishan Sarvaiya
                  from Ahmedabad, Gujarat
                  Jan 12, 2019
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                  Address: 365601

                  On 12 january, 2019 i booked seat no 27 in ankleshwar - sawarkundla bus from vasad to amreli. The time of the bus to arrive at vasad was 19:25. I waited till 21:45 for the bus and at last i called customer care. They provided me number of the conductor of the bus. I called him and he said that the bus was late so he didn't drive through vasad station. Please take action for this inconvenience and give me refund of my money.
                  Pnr : g24319372
                  Regards.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Hi
                  I have completed transaction at the end not received any email or SMS for seat booked.

                  Booked Date: 12/01/2019
                  Journey Date: 13/01/2019
                  Baroda to Bhavnagar (05:30 AM)
                  email: shivam.[protected]@gmail.com

                  conductor took decision by himself not to take station - Comment #3323629 - Image #0
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                    A
                    Ashish Karnavat
                    from Jamnagar, Gujarat
                    Jan 12, 2019
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                    I have made advance booking ahmedabad to palanpur
                    Psngrname: ashish patel
                    Tripcode: 1700abddsaexp51
                    Pnrno: g24439688
                    Jnydate: 12/01/2019
                    Deptime: 05:00 pm
                    Seatno: 17, 18
                    Class: express
                    Boardingpt: sabarmati

                    Bus reach at 6:30. Further ticket does not include vehicle number how can i find my bus. Further from mehsana i caught bus but conductor have not given me seat. What is benefits of advanced booking. Further how bad system that even no body answer to call.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Refund money which debited twice without confirm the ticket

                    OB REFERENCE
                    GS7227768

                    OB REFERENCE
                    GS7227604

                    bus came after 1:30 hours of schedule time. - Comment #3323610 - Image #0
                    GSRTC bus no. GJ-18-Z-3283 was running on service road from G-0 to GH-0 at high speed on 9:15 AM.As per rules, that road is not for bus.It can be risky for other small vehicles.If you will not respond than we will have to go further for our safety.
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                      G
                      Gautam1691986
                      from Visnagar, Gujarat
                      Jan 12, 2019
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                      Address: 384215

                      Dear team, as mentioned in subject line brahmanwada is village of tal - unjha. And total 4 village connect with brahmanwada highway. But from since long palanpur route buses are not stop at brahmanwada as mentioned route in subject line.
                      It's very difficult to common people's for travel to mehsana and palanpur.
                      Please take some action again them.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        B
                        Bindu Jadav
                        from Ahmedabad, Gujarat
                        Jan 12, 2019
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                        From bharuch gnfc bus stand to ahmedabad nehrunagar, i booked volvo bus coming to bharuch at 4:11 pm on 12th january 2019.
                        Payment of rs. 761/_ was made for the seat numbers 9 and 10. But, i didn't get the online tickets. Moreover, your transection is cancelled message came. So, i booked ticket for seat numbers 5 and 6 from another mobile number.
                        So, two times i had to make payment.
                        I request you to kindly refund me my money rs. 761/-.
                        Thank you,
                        Sincerely yours.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          H
                          Harshjt
                          from Ahmedabad, Gujarat
                          Jan 12, 2019
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                          Address: Valsad, Gujarat, 396191
                          Website: GSRTC Employee

                          Vapi, gujarat-
                          One of the employee misbehaved with passenger. While asking regarding bus query, he was busy gossiping on his mobile call with friends. Even after asking 5 to 6 times, he was not answering properly. And lastly he said mai chalata hu kya bus??? I went to another senior employee, he too spoke in favour of that miss behaving employee. He was even upto dadagiri. I have video of that. Pls advise me from where i can upload that video so that you can watch it.

                          Strict action should be taken for my request. Thanks.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                          Jan 12, 2019
                          Updated by Harshjt
                          Photo is added of that red handed employee, thru Add Image option.

                          Jan 12, 2019
                          Updated by Harshjt
                          Vapi bus stand, Gujarat. Date 12- Jan 2019.
                          This is the photo of that red handed employee who misbehaved even after being in fault, attached thru ADD IMAGE option.

                          employees not cooperate with passengers - Comment #3322561 - Image #0
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                            H
                            Hiteshkumar Kapadiya
                            from Ahmedabad, Gujarat
                            Jan 12, 2019
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                            The bus is bombay-bhiloda date 10/1/2019, i am sittinf a bus from navsari to kapadwanj college stand is stop for all local and express bus. But conductor not stop the bus (Base no.10.) and say me it is not a stopage. I complained in kapadwanj bus station controller. He announced the bus conductor to come in office but he not come and the receipt of the bus is dispatch other passenger.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              1
                              1990Vijay
                              from Pune, Maharashtra
                              Jan 12, 2019
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                              Address: Rajkot, Gujarat
                              Website: gsrtc.in

                              Gsrtc team,

                              Ticket booked on[protected].
                              Journey - rajkot ot surat
                              Journey date[protected] hours
                              Amount deducted - 264 (Paid via netbanking hdfc getway - e-billing solutions pvt ltd)

                              Also, i am unable to track of failed booking strange. If hdfc get way is not working properly, why it is on your site?

                              Dear, i need full refund of this, as due to your inconvenience, i have to suffer with all this.

                              Request your immediate action in this regards. I know, you guys are govt. Servants so even not bothered to read full complaint.

                              Time has changed now.

                              Do work and get paid. Faith in humanity. Respect.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                H
                                Himadri Parikh
                                from Ahmedabad, Gujarat
                                Jan 12, 2019
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                                Address: 380015

                                Hello. I booked 2 volvo tickets in advance (12th jan, 2019) from ahmedabad nehrunagar to baroda central bus station dated on 13th jan, 2019 at 20:15pm. The payment was done worth rs 462 on pos gsrtc23988 at gujarat state road tra txn# 790418.
                                So kindly help me to get back refund or get me the booking details.
                                It would be really great if the problem is solved earlier.
                                Kindly contact me if it is resolved.
                                Himadri parikh ([protected])
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  Y
                                  Yash D Patel
                                  from Surat, Gujarat
                                  Jan 12, 2019
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                                  Address: Gandhinagar, Gujarat, 382421
                                  Website: GSRTC.IN

                                  Hello!

                                  Mr. Vijay r. Shah has booked ticket for two on 11th jan 2019 (Booking date) for journey from ahmedabad - nehru nagar to rajkot central bus stand for 26th jan 2019 (Travelling date) for volvo bus departing at morning 6:10. Amount of rs. 818 was deducted but ticket was not booked. Amount is not yet refunded after 12 hours of failed transaction. Attached is the reference for same. Kindly initiate the refund as soon as possible.
                                  +1 photos
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    મયુર મુલનિવાશી
                                    from Ahmedabad, Gujarat
                                    Jan 12, 2019
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                                    Address: Rajkot, Gujarat, 360024

                                    -:આવેદનપત્ર :-

                                    તારીખ 12/1/2019

                                    રાજકોટ એસ.ટી.
                                    વિભાગ

                                    અમો શાપર, વેરાવળ ના વિધાર્થીઓ ને મુસાફરી મા પડતી મુશ્કેલીઓ વિશે રજુવાત કરી છી

                                    જય ભારત સાથે તમો ને લેખિત જાણ કરવામાં આવે છે
                                    1) શાપર મા ઓવરબ્રિજ બનતા લોકલ બસ ઊપર થી જવા દેવા મા આવે છે
                                    2) શાપર આવતા જાણ કરવા છતા ઓવરબ્રિજ નીચે બસ લેતા નથી
                                    3)અમુક કંડકટર દ્રારા રોફ જમાવે છે
                                    4) અમુક ગોંડલ લોકલ મા બેસાડવા નથી
                                    5) નાની બસો મા શા માટે બેસાડવા મા આવતા નથી
                                    6) બપોરે 12 થી 1 ના સમય બીજી એક બસ મૂકવા મા આવે તો સારૂ
                                    7) અમુક બસ મા ફુલ થઇ ગઇ છે તમે કહી ને બસ જવા દેવામાં આવે છે
                                    8) સર્વોદય સોસાયટી એ બસ સ્ટેન્ડ છે બસ ઊભી રખાવો
                                    દરરોજ શાપર વેરાવળ થી 300 વિધાર્થીઓ આવી છી બધા ની સહમતી થી આવેદનપત્ર આપવામાં આવે છે જો 10 દિવસ પછી કોઈ ફેરફાર કરવામાં નહીં આવે તો અમે લોકો હડતાલ કરી ગાંધીનગર શુધી પડઘા પડવીશુ
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Jan 12, 2019
                                    Updated by મયુર મુલનિવાશી
                                    -:આવેદનપત્ર :-

                                    તારીખ 12/1/2019

                                    રાજકોટ એસ.ટી.
                                    વિભાગ

                                    અમો શાપર, વેરાવળ ના વિધાર્થીઓ ને મુસાફરી મા પડતી મુશ્કેલીઓ વિશે રજુવાત કરી છી

                                    જય ભારત સાથે તમો ને લેખિત જાણ કરવામાં આવે છે
                                    1) શાપર મા ઓવરબ્રિજ બનતા લોકલ બસ ઊપર થી જવા દેવા મા આવે છે
                                    2) શાપર આવતા જાણ કરવા છતા ઓવરબ્રિજ નીચે બસ લેતા નથી
                                    3)અમુક કંડકટર દ્રારા રોફ જમાવે છે
                                    4) અમુક ગોંડલ લોકલ મા બેસાડવા નથી
                                    5) નાની બસો મા શા માટે બેસાડવા મા આવતા નથી
                                    6) બપોરે 12 થી 1 ના સમય બીજી એક બસ મૂકવા મા આવે તો સારૂ
                                    7) અમુક બસ મા ફુલ થઇ ગઇ છે તમે કહી ને બસ જવા દેવામાં આવે છે
                                    8) સર્વોદય સોસાયટી એ બસ સ્ટેન્ડ છે બસ ઊભી રખાવો
                                    દરરોજ શાપર વેરાવળ થી 300 વિધાર્થીઓ આવી છી બધા ની સહમતી થી આવેદનપત્ર આપવામાં આવે છે જો 10 દિવસ પછી કોઈ ફેરફાર કરવામાં નહીં આવે તો અમે લોકો હડતાલ કરી ગાંધીનગર શુધી પડઘા પડવીશુ

                                    નકલ રવાના
                                    રાજકોટ એસ.ટી નિગમ
                                    ગુજરાત એસ.ટી. વિભાગ ગાંધીનગર

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                                    વિધાર્થીપાસ ના નંબર
                                    વિધાર્થીઓ ની સહિ
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                                      D
                                      dipika7
                                      from Surat, Gujarat
                                      Jan 11, 2019
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                                      I booked a ticket from ahmedabad to piplod, on 11th january, 2018. Selected seat number was 31. But after payment i didn't get any response of confirmation from gsrtc and instead i had to buy a ticket again in the same bus. I request for the refund of amount that i paid. And, in addition to this the website responds like this most of the time and the passenger don't get the confirmation regarding seat despite of paying the money. It is desirable that the website gets improved for the betterment of passenger who books ticket online and if they can't improve it, better they stop the service of online booking. Thank you.
                                      +1 photos
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        M
                                        mahesh ghevariya
                                        from Ahmedabad, Gujarat
                                        Jan 11, 2019
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                                        Dear sir,
                                        I have booked ticket online from talaja to anand sleeper coach on 15 november 2018. Rs. 151 deducted from my account but booking not done and also not get refund of that money.
                                        Pls help as soon as possible to resolve my problem.
                                        I have book ticket from gsrtc application.
                                        Transaction id: s16635188
                                        Transaction description: pgdr/gujarat state road tra/[protected]:04:56/s
                                        At adc tid[protected]/e
                                        Ref[protected]
                                        From talaja to anand

                                        Amount from my bank of baroda account cut but seat booking was not done.

                                        Please give me response asap.
                                        Thanking you.
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                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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