Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I travell from patan (384265) to katpur daily on bus. During the evening time the local bjsses do not stop for the students. When they stop they do not wait for all the students to get in and start driving in the middle. One of my friends fell inhe process was about to die. You should take action against this issue, its the matter of life and death.

Very very bad service...
Because this is second time with me.
Bus reservation already confirm before 1 week but auto cancel from gsrtc.
1 days ago gsrtc had sent me message for "bus cancelled alert" so after i have checked others bus for book my another ticker but all bus's are already book so at that time i have faced very difficult situations from gsrtc bus service
And dont trust about gsrtc bus service because i have two time very very big of bus cancelled experience.

Do baar ticket intentionally di he aur phir no refund.. Bus number is 129494 himatnagar.. Time 5:22.. Iska koi option to hoga hi because it's just common mistake... And you should return one time payment.. Because we are not afforded to loose money like this way.. N conducter were so mean.. At this condition we are just helpless.. Your service is too appreciable that's why we choose this option but if this type o[censored]r silly mistakes.. We can not afforded

Mera current book tha fir bhi conductor ne bus ke niche utar diya or bol raha he aapka book nahi he or hamne pnr no bhi dikhaya ki dekhlo to bol raha he muje kuch nahi dekhna nahi he to nahi he aapka book fir mene customer service care me call kiya usne bagasra depo manager ka number diya to wo bol raha he aap customer service care me call kare hame to 2 guna bhada dena pada book ka bhi or bus ka bhi jo ham dusri bus me aaye

I have tried to resrve gsrtc bus seat., Nd due to server issue my ticket wasn't confirmed... Nd from my account balance was deducted ... So I want to my refund ... As soon as possible ... Please give me reply fast..., . ..

and i also tried to book seat few months ago from gsrtc online app in that time also my ticket was not confirmed and i had not got any kind of refund of failed ticket...in previous ticket failure as per gsrtc protocol i had waited for 1 month for refund but i can't achieved that...

Following are the failure transactions which i have paid for. The amount has been debited from my account, but, the refund of any of these have not been reflected in my account.

Failure transaction history.
# reference number journey date origin destination transaction date fare
1) gs7204553 12/01/2019 baroda central bus station mahuva 10/01/2019 190
2) gs7204606 12/01/2019 baroda central bus station mahuva 10/01/2019 190
3) gs7245944 15/01/2019 rajula baroda central bus station 13/01/2019 202
4) gs7245997 15/01/2019 rajula baroda central bus station 13/01/2019 202

1) booked on line ticket pnr no g24461499 for baroda to khambhat dated 13/1/19 @ 9 am. I waited for 1 hour but bus did not come & i came back without travel 2) one bus for khambhat came @ 8.50 but conductor did not allow me travel saying this ticket is not permissible 3) controller person was totally blank about the status of the above bus and their behaviour and talk was also very rude. I think their names were mr. Makarand and mr. Arvind - i don't know whether they told me correct names. 4) as now after making statue o[censored]nity baroda is d hub for all visitors including foreigners so to maintain our image we should have polite and responsible people even on bus station. 5) i could not understand the reply of controller because every time i asked for the status their reply was bus will come shortly. Spend more on updates of status of each route which is easily achievable with current technology. If simple auto like jug no can be traced out for location why not bus.

Dear sir,
My self harnish, i booked online tickets by gsrtc on date 11.01.2019. My reservation seat no is 13 & 14. I booked tickets from adipur to deesa. Bus timing is seen in online window is 9 pm from adipur but bus reach at 11pm. Also found my seats window is broken.
I complain same to conductor for timing & window misplaced that time conductor says time from bhuj is 9 so why time not corrected in online system. Also due to window broken i face problems during full night journey.
Pls refund my money as earliest due this kind of worst service provide by gsrtc.
Bus no is gj18z 3033.
Bus depo is radhanpur..

On 12 january, 2019 i booked seat no 27 in ankleshwar - sawarkundla bus from vasad to amreli. The time of the bus to arrive at vasad was 19:25. I waited till 21:45 for the bus and at last i called customer care. They provided me number of the conductor of the bus. I called him and he said that the bus was late so he didn't drive through vasad station. Please take action for this inconvenience and give me refund of my money.
Pnr : g24319372
Regards.

I have made advance booking ahmedabad to palanpur
Psngrname: ashish patel
Tripcode: 1700abddsaexp51
Pnrno: g24439688
Jnydate: 12/01/2019
Deptime: 05:00 pm
Seatno: 17, 18
Class: express
Boardingpt: sabarmati

Bus reach at 6:30. Further ticket does not include vehicle number how can i find my bus. Further from mehsana i caught bus but conductor have not given me seat. What is benefits of advanced booking. Further how bad system that even no body answer to call.

Dear team, as mentioned in subject line brahmanwada is village of tal - unjha. And total 4 village connect with brahmanwada highway. But from since long palanpur route buses are not stop at brahmanwada as mentioned route in subject line.
It's very difficult to common people's for travel to mehsana and palanpur.
Please take some action again them.

From bharuch gnfc bus stand to ahmedabad nehrunagar, i booked volvo bus coming to bharuch at 4:11 pm on 12th january 2019.
Payment of rs. 761/_ was made for the seat numbers 9 and 10. But, i didn't get the online tickets. Moreover, your transection is cancelled message came. So, i booked ticket for seat numbers 5 and 6 from another mobile number.
So, two times i had to make payment.
I request you to kindly refund me my money rs. 761/-.
Thank you,
Sincerely yours.

Vapi, gujarat-
One of the employee misbehaved with passenger. While asking regarding bus query, he was busy gossiping on his mobile call with friends. Even after asking 5 to 6 times, he was not answering properly. And lastly he said mai chalata hu kya bus??? I went to another senior employee, he too spoke in favour of that miss behaving employee. He was even upto dadagiri. I have video of that. Pls advise me from where i can upload that video so that you can watch it.

Strict action should be taken for my request. Thanks.

The bus is bombay-bhiloda date 10/1/2019, i am sittinf a bus from navsari to kapadwanj college stand is stop for all local and express bus. But conductor not stop the bus (Base no.10.) and say me it is not a stopage. I complained in kapadwanj bus station controller. He announced the bus conductor to come in office but he not come and the receipt of the bus is dispatch other passenger.

Gsrtc team,

Ticket booked on[protected].
Journey - rajkot ot surat
Journey date[protected] hours
Amount deducted - 264 (Paid via netbanking hdfc getway - e-billing solutions pvt ltd)

Also, i am unable to track of failed booking strange. If hdfc get way is not working properly, why it is on your site?

Dear, i need full refund of this, as due to your inconvenience, i have to suffer with all this.

Request your immediate action in this regards. I know, you guys are govt. Servants so even not bothered to read full complaint.

Time has changed now.

Do work and get paid. Faith in humanity. Respect.

Hello. I booked 2 volvo tickets in advance (12th jan, 2019) from ahmedabad nehrunagar to baroda central bus station dated on 13th jan, 2019 at 20:15pm. The payment was done worth rs 462 on pos gsrtc23988 at gujarat state road tra txn# 790418.
So kindly help me to get back refund or get me the booking details.
It would be really great if the problem is solved earlier.
Kindly contact me if it is resolved.
Himadri parikh ([protected])

Hello!

Mr. Vijay r. Shah has booked ticket for two on 11th jan 2019 (Booking date) for journey from ahmedabad - nehru nagar to rajkot central bus stand for 26th jan 2019 (Travelling date) for volvo bus departing at morning 6:10. Amount of rs. 818 was deducted but ticket was not booked. Amount is not yet refunded after 12 hours of failed transaction. Attached is the reference for same. Kindly initiate the refund as soon as possible.

-:આવેદનપત્ર :-

તારીખ 12/1/2019

રાજકોટ એસ.ટી.
વિભાગ

અમો શાપર, વેરાવળ ના વિધાર્થીઓ ને મુસાફરી મા પડતી મુશ્કેલીઓ વિશે રજુવાત કરી છી

જય ભારત સાથે તમો ને લેખિત જાણ કરવામાં આવે છે
1) શાપર મા ઓવરબ્રિજ બનતા લોકલ બસ ઊપર થી જવા દેવા મા આવે છે
2) શાપર આવતા જાણ કરવા છતા ઓવરબ્રિજ નીચે બસ લેતા નથી
3)અમુક કંડકટર દ્રારા રોફ જમાવે છે
4) અમુક ગોંડલ લોકલ મા બેસાડવા નથી
5) નાની બસો મા શા માટે બેસાડવા મા આવતા નથી
6) બપોરે 12 થી 1 ના સમય બીજી એક બસ મૂકવા મા આવે તો સારૂ
7) અમુક બસ મા ફુલ થઇ ગઇ છે તમે કહી ને બસ જવા દેવામાં આવે છે
8) સર્વોદય સોસાયટી એ બસ સ્ટેન્ડ છે બસ ઊભી રખાવો
દરરોજ શાપર વેરાવળ થી 300 વિધાર્થીઓ આવી છી બધા ની સહમતી થી આવેદનપત્ર આપવામાં આવે છે જો 10 દિવસ પછી કોઈ ફેરફાર કરવામાં નહીં આવે તો અમે લોકો હડતાલ કરી ગાંધીનગર શુધી પડઘા પડવીશુ

I booked a ticket from ahmedabad to piplod, on 11th january, 2018. Selected seat number was 31. But after payment i didn't get any response of confirmation from gsrtc and instead i had to buy a ticket again in the same bus. I request for the refund of amount that i paid. And, in addition to this the website responds like this most of the time and the passenger don't get the confirmation regarding seat despite of paying the money. It is desirable that the website gets improved for the betterment of passenger who books ticket online and if they can't improve it, better they stop the service of online booking. Thank you.

Dear sir,
I have booked ticket online from talaja to anand sleeper coach on 15 november 2018. Rs. 151 deducted from my account but booking not done and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc application.
Transaction id: s16635188
Transaction description: pgdr/gujarat state road tra/[protected]:04:56/s
At adc tid[protected]/e
Ref[protected]
From talaja to anand

Amount from my bank of baroda account cut but seat booking was not done.

Please give me response asap.
Thanking you.