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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 133

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B
Bindu Jadav
from Ahmedabad, Gujarat
Jan 12, 2019
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From bharuch gnfc bus stand to ahmedabad nehrunagar, i booked volvo bus coming to bharuch at 4:11 pm on 12th january 2019.
Payment of rs. 761/_ was made for the seat numbers 9 and 10. But, i didn't get the online tickets. Moreover, your transection is cancelled message came. So, i booked ticket for seat numbers 5 and 6 from another mobile number.
So, two times i had to make payment.
I request you to kindly refund me my money rs. 761/-.
Thank you,
Sincerely yours.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    H
    Harshjt
    from Ahmedabad, Gujarat
    Jan 12, 2019
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    Address: Valsad, Gujarat, 396191
    Website: GSRTC Employee

    Vapi, gujarat-
    One of the employee misbehaved with passenger. While asking regarding bus query, he was busy gossiping on his mobile call with friends. Even after asking 5 to 6 times, he was not answering properly. And lastly he said mai chalata hu kya bus??? I went to another senior employee, he too spoke in favour of that miss behaving employee. He was even upto dadagiri. I have video of that. Pls advise me from where i can upload that video so that you can watch it.

    Strict action should be taken for my request. Thanks.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Jan 12, 2019
    Updated by Harshjt     Photo is added of that red handed employee, thru Add Image option.

    Jan 12, 2019
    Updated by Harshjt     Vapi bus stand, Gujarat. Date 12- Jan 2019.
    View replies
    This is the photo of that red handed employee who misbehaved even after being in fault, attached thru ADD IMAGE option.
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      H
      Hiteshkumar Kapadiya
      from Ahmedabad, Gujarat
      Jan 12, 2019
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      The bus is bombay-bhiloda date 10/1/2019, i am sittinf a bus from navsari to kapadwanj college stand is stop for all local and express bus. But conductor not stop the bus (Base no.10.) and say me it is not a stopage. I complained in kapadwanj bus station controller. He announced the bus conductor to come in office but he not come and the receipt of the bus is dispatch other passenger.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        1
        1990Vijay
        from Pune, Maharashtra
        Jan 12, 2019
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        Address: Rajkot, Gujarat
        Website: gsrtc.in

        Gsrtc team,

        Ticket booked on[protected].
        Journey - rajkot ot surat
        Journey date[protected] hours
        Amount deducted - 264 (Paid via netbanking hdfc getway - e-billing solutions pvt ltd)

        Also, i am unable to track of failed booking strange. If hdfc get way is not working properly, why it is on your site?

        Dear, i need full refund of this, as due to your inconvenience, i have to suffer with all this.

        Request your immediate action in this regards. I know, you guys are govt. Servants so even not bothered to read full complaint.

        Time has changed now.

        Do work and get paid. Faith in humanity. Respect.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          H
          Himadri Parikh
          from Ahmedabad, Gujarat
          Jan 12, 2019
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          Address: 380015

          Hello. I booked 2 volvo tickets in advance (12th jan, 2019) from ahmedabad nehrunagar to baroda central bus station dated on 13th jan, 2019 at 20:15pm. The payment was done worth rs 462 on pos gsrtc23988 at gujarat state road tra txn# 790418.
          So kindly help me to get back refund or get me the booking details.
          It would be really great if the problem is solved earlier.
          Kindly contact me if it is resolved.
          Himadri parikh ([protected])
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            Y
            Yash D Patel
            from Surat, Gujarat
            Jan 12, 2019
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            Address: Gandhinagar, Gujarat, 382421
            Website: GSRTC.IN

            Hello!

            Mr. Vijay r. Shah has booked ticket for two on 11th jan 2019 (Booking date) for journey from ahmedabad - nehru nagar to rajkot central bus stand for 26th jan 2019 (Travelling date) for volvo bus departing at morning 6:10. Amount of rs. 818 was deducted but ticket was not booked. Amount is not yet refunded after 12 hours of failed transaction. Attached is the reference for same. Kindly initiate the refund as soon as possible.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              À
              મયુર મુલનિવાશી
              from Ahmedabad, Gujarat
              Jan 12, 2019
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              Address: Rajkot, Gujarat, 360024

              -:આવેદનપત્ર :-

              તારીખ 12/1/2019

              રાજકોટ એસ.ટી.
              વિભાગ

              અમો શાપર, વેરાવળ ના વિધાર્થીઓ ને મુસાફરી મા પડતી મુશ્કેલીઓ વિશે રજુવાત કરી છી

              જય ભારત સાથે તમો ને લેખિત જાણ કરવામાં આવે છે
              1) શાપર મા ઓવરબ્રિજ બનતા લોકલ બસ ઊપર થી જવા દેવા મા આવે છે
              2) શાપર આવતા જાણ કરવા છતા ઓવરબ્રિજ નીચે બસ લેતા નથી
              3)અમુક કંડકટર દ્રારા રોફ જમાવે છે
              4) અમુક ગોંડલ લોકલ મા બેસાડવા નથી
              5) નાની બસો મા શા માટે બેસાડવા મા આવતા નથી
              6) બપોરે 12 થી 1 ના સમય બીજી એક બસ મૂકવા મા આવે તો સારૂ
              7) અમુક બસ મા ફુલ થઇ ગઇ છે તમે કહી ને બસ જવા દેવામાં આવે છે
              8) સર્વોદય સોસાયટી એ બસ સ્ટેન્ડ છે બસ ઊભી રખાવો
              દરરોજ શાપર વેરાવળ થી 300 વિધાર્થીઓ આવી છી બધા ની સહમતી થી આવેદનપત્ર આપવામાં આવે છે જો 10 દિવસ પછી કોઈ ફેરફાર કરવામાં નહીં આવે તો અમે લોકો હડતાલ કરી ગાંધીનગર શુધી પડઘા પડવીશુ
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              Jan 12, 2019
              Updated by મયુર મુલનિવાશી               -:આવેદનપત્ર :-

              તારીખ 12/1/2019

              રાજકોટ એસ.ટી.
              વિભાગ

              અમો શાપર, વેરાવળ ના વિધાર્થીઓ ને મુસાફરી મા પડતી મુશ્કેલીઓ વિશે રજુવાત કરી છી

              જય ભારત સાથે તમો ને લેખિત જાણ કરવામાં આવે છે
              1) શાપર મા ઓવરબ્રિજ બનતા લોકલ બસ ઊપર થી જવા દેવા મા આવે છે
              2) શાપર આવતા જાણ કરવા છતા ઓવરબ્રિજ નીચે બસ લેતા નથી
              3)અમુક કંડકટર દ્રારા રોફ જમાવે છે
              4) અમુક ગોંડલ લોકલ મા બેસાડવા નથી
              5) નાની બસો મા શા માટે બેસાડવા મા આવતા નથી
              6) બપોરે 12 થી 1 ના સમય બીજી એક બસ મૂકવા મા આવે તો સારૂ
              7) અમુક બસ મા ફુલ થઇ ગઇ છે તમે કહી ને બસ જવા દેવામાં આવે છે
              8) સર્વોદય સોસાયટી એ બસ સ્ટેન્ડ છે બસ ઊભી રખાવો
              દરરોજ શાપર વેરાવળ થી 300 વિધાર્થીઓ આવી છી બધા ની સહમતી થી આવેદનપત્ર આપવામાં આવે છે જો 10 દિવસ પછી કોઈ ફેરફાર કરવામાં નહીં આવે તો અમે લોકો હડતાલ કરી ગાંધીનગર શુધી પડઘા પડવીશુ

              નકલ રવાના
              રાજકોટ એસ.ટી નિગમ
              ગુજરાત એસ.ટી. વિભાગ ગાંધીનગર

              પાછળ
              વિધાર્થીપાસ ના નંબર
              વિધાર્થીઓ ની સહિ
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                D
                dipika7
                from Surat, Gujarat
                Jan 11, 2019
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                I booked a ticket from ahmedabad to piplod, on 11th january, 2018. Selected seat number was 31. But after payment i didn't get any response of confirmation from gsrtc and instead i had to buy a ticket again in the same bus. I request for the refund of amount that i paid. And, in addition to this the website responds like this most of the time and the passenger don't get the confirmation regarding seat despite of paying the money. It is desirable that the website gets improved for the betterment of passenger who books ticket online and if they can't improve it, better they stop the service of online booking. Thank you.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  M
                  mahesh ghevariya
                  from Ahmedabad, Gujarat
                  Jan 11, 2019
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                  Dear sir,
                  I have booked ticket online from talaja to anand sleeper coach on 15 november 2018. Rs. 151 deducted from my account but booking not done and also not get refund of that money.
                  Pls help as soon as possible to resolve my problem.
                  I have book ticket from gsrtc application.
                  Transaction id: s16635188
                  Transaction description: pgdr/gujarat state road tra/[protected]:04:56/s
                  At adc tid[protected]/e
                  Ref[protected]
                  From talaja to anand

                  Amount from my bank of baroda account cut but seat booking was not done.

                  Please give me response asap.
                  Thanking you.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    A
                    Abhishek Chavda
                    from Bardoli, Gujarat
                    Jan 11, 2019
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                    Address: Ahmedabad, Gujarat

                    Respected sir

                    Today i am traveling from ahmedabad to rajkot. I have booked ticket online and that was very smooth and quick experience. I impressed and happy that government services are batter now but unfortunately the bus arrives almost 30 minutes late and all passangers are suffering too much under the hit.
                    I was very disappointed by government again.
                    I want to inform my complain and again expect batter service in future.

                    I hope i am sending this mail to right gentalmen person who is responsible and may be think positive.

                    May god bless india.

                    Jay hind, jay bharat.

                    Please see attachment of my ticket for your reference

                    Thanks
                    Abhishek chavda.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    View replies
                    Helllo...
                    Surat jasdan bus sanje 8.45 upde che e bus net par km nthi btavata jo mare reservation krvu hoi to su krvu.
                    Depo ma thi evu k che k bus to chalu j che pn net pr nthi to su krvu
                    Jo chalu j hoi to net par btavo ne
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                      M
                      Micro Validation
                      from Ahmedabad, Gujarat
                      Jan 11, 2019
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                      Address: Ahmedabad, Gujarat, 380015
                      Website: gsrtc.in

                      Money has been deducted even thought ticket did not booked, all total is 1476,
                      I tried for two times, both the times same thing happened. Please help.

                      Date of booking: 11/01/2019
                      Date of money deduction: 11/01/2019
                      Tickets does not get booked on same date, tickets bookings was for,
                      Ahmedabad to gnfc x journey, bus time was : 17:30, journey date : 12/01/2019

                      First time reference no. Is gs7211357
                      Second time reference no. Is gs7212198
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        N
                        Nilesh5454
                        from Anjar, Gujarat
                        Jan 11, 2019
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                        Address: Surendranagar, Gujarat, 363330
                        Website: www.gsrtc.in

                        Hi i m nilesh.
                        From village juna devaliya, ta-halvad,
                        Dist - morbi, gujarat-363330.
                        Currently gsrtc bus jetpar to surendranagar route are available for travelling from juna devaliya to halvad with local bus km 22.
                        Bus fair is so high rs 26 against km 22 from juna devaliya to halvad.
                        The bus fair is taken for old route of jetpar to juna devaliya to susvav to ishvarnagar to halvad.
                        But now this bus is run directly jetpar to halvad via juna devaliya only.
                        So it must change bus fair accordingly to current route.
                        So people from poor wealth can travel by government bus.
                        So please change bus fair for poor people of gujarat.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          E
                          Easy English
                          from Veraval, Gujarat
                          Jan 7, 2019
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                          I have booked my ticket twice or thrice even more time but at last moment at make payment option it suddenly stops so i could not book my ticket.so i am not able to visit my goingplace at proper time. I have to ask for this because it happens again and again.before i refuse to complain but as it keeps on spoiling my journey.i have to complain about it. Please resolve my query.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            A
                            Alimehdi72
                            from Bardoli, Gujarat
                            Jan 7, 2019
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                            Address: Banaskantha, Gujarat, 385520

                            What the hell is this, the bus named palanpur-patan-palanpur and bus number 8200 did not stop intentionally even we were waived our hands to stop the bus at kanodar hussain tekri bus stand. Date-07/01/2019 time 10.17 am.
                            The driver and conductor both were wayching that we were waiving our hands to stop then also they ran away.

                            Kindly register the complain against the both driver and conductor of that bus otherwise we will approach to the judicial office and also to the incharge of the gsrtc headquarters in palanpur with 'media'. Teach them the strict lesson or we will report this discriminating act of the driver and conductor to the media.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              M
                              Mitesh Rangras
                              from Delhi, Delhi
                              Jan 7, 2019
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                              Bus is very late as same is schedule for 10.15, pm from makarapura, vadodara, whereas bus reach at 10.45 pm.

                              The driver is absolutely reckless, negligent in his driving. On four occasions driver had dash with ralling of express highway and on turning of bridge near kankaria, ahmedabad driver had almost dashed but fortunately we are save.

                              It is expected that immediately action may be initiated and driver shall be fired and departmental enquiry shall be initiated.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              View replies
                              We are a student and we are a studying at amreli from our home town village. In our village only one bus coming pr day but this bus is unregular and in amreli st depo we are asking for bus so he will not answering and we are a 56 students and bus are not comes so what we are do for it plz tell us sir...
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                                R
                                Radhe Baraiya
                                from Ahmedabad, Gujarat
                                Jan 7, 2019
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                                Address: Surat, Gujarat, 395010
                                Website: gsrtc.in

                                My complaint is that i booked 1 e ticket from paytm application. My date of journey was 07/01/2019 at 12:55 am from surat to gandhinagar in sleeper class. My pnr no. Is g24313780 and trip code is
                                Gsrtc:1740borvlvdns30:11876:2:532:[protected]. My total bus fair is rs. 229/-. My journey time was 12:55 a. M. On my travel date, i reached surat central bus station at 07/01/2019 at 12:25 am. I am waiting for bus. When bolivali to nadiyad bus come at 12:55 i contacted that bus conductor. He said me that in that bus my reservation was not in the bus and other bus come wait for that. So was contacted to inquiry window and inquiry master said that my bus is borivalli and nadiyad so when i go for bus but bus gone. My reservation was confirmed. So i request you please refund my amount. My complete details are as under. Name: ramesh d baraiya
                                Address: punagam, surat. District-surat..
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                Every morning there is so much traffic jam in gitamandir central bus depot everyday i get late because of it.there is no any rule in depot in every morning i have to suffer lot i hope u solve this problem
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                                  A
                                  Akash Gohel
                                  from Naliya, Gujarat
                                  Jan 7, 2019
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                                  Hi,

                                  Today i have booked 2 tickets from iskon cross road ahmedabad to rajkot (For date 12 jan 2019) with pnr g24327232 ; ticket rs 298 but payment has been cut twice. (2 times)

                                  Could you please look into this and do the needful to refund for other transaction asap to my account?

                                  Here attached is the screenshot for your reference.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  Jan 31, 2019
                                  Updated by Akash Gohel                                   Hi Team,

                                  have not received any refund till date; if would be great if you could help on this

                                  Thanks,
                                  Akash
                                  View replies
                                  I am traveling NAVSARI to mandavi in NAVSARI netrang bus no GJ 18 Y8904 (GSRTC) on dated 27/12/18 at 7:30 am from NAVSARI after running of 1 km from bus depo breakdown found in bus as per talking with conductor he replied that maintence was done yesterday and which was poor
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                                  Dear sir,
                                  Your bus service not good for bus conductor
                                  He is answer many time these bus route Anand Zalod bus No GJ18Z2623.
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                                  I ride on bombay-bhiloda bus, i take a ticket navsari to kapadwanj .in kapadwanj college stand is regular stopage of all local and express buses but conductor say me it is not a stopage and not stop the bus.
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                                    C
                                    chetannandva
                                    from Ahmedabad, Gujarat
                                    Jan 5, 2019
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                                    Website: *GSRTC m-Ticket*TALAJA to BARODA CENTRAL BUS STATIONName:Gangani AshaTripCode:2030DIUDAMANS30PNRNo:G

                                    My complaint is that i booked 2 e ticket from gsrtc website. My date of journey was 04/01/2019 from talaja to baroda in sleeper class. My pnr no. Is g24233596 and trip code is 2030diudamans30. My total bus fair is rs. 400/-. My journey time was 23:40 p. M. On my travel date, i reached talaja bus station at 23.00 pm. My bus was not come to talaja bus station. I stay in talaja bus station in 0230 a. M. But my was not come. My reservation was confirmed. So i request you please refund my amount. My complete details are as under. Name: nandva arti address: village - royal, ta - talaja, district - bhavnagar - 364150. (Gujarat) mobile: [protected] email id: [protected]@gmail.com
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    Hi Sir

                                    Sir mare modpur thi khambhaliya darroj updaoun karu chu to 12:30 vage bus aave che jamnagar porbandar khambhaiya te bus modpur na patiye ubhi nathi reti to so plz updaown ma bhu dikkat thai che
                                    To so plz modpur patiye bus ubhi rahe tevi namr vinti
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                                      Jaydeep rajani
                                      from Bhusawal, Maharashtra
                                      Jan 5, 2019
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                                      Address: Nashik, Maharashtra, 422003

                                      Ticket information is:
                                      Tripcode: 0545nskvldexp51, (Nasik to valsad)
                                      Pnrno: g24099924,
                                      Journey date: 29/12/2018,
                                      Departure time: 06:15hrs, seatno: 9, 10
                                      Class: gurjarnagri
                                      Total bus fair: 358.00

                                      And ticket cancellation details are:
                                      Cancellation date: 28/12/2018

                                      Even after a week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      Received refund in 2 working days after submitted the complaint
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                                        Geet Pujara
                                        from Ahmedabad, Gujarat
                                        Jan 5, 2019
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                                        Address: Ahmedabad, Gujarat, 380060

                                        Hello im highley disappointed from gsrtc when i want to travel from ahmedabad to radhanpur than first the bus is late 20 min and i'll pay for route fees for express and driver drive the bus like regular bus what about my work if i'm late nd i didn't complete my work then who's the responsible? Bus route ahmedabad to radhanpur via ranip hope i got any positive feedback
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