Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir

Today i am traveling from ahmedabad to rajkot. I have booked ticket online and that was very smooth and quick experience. I impressed and happy that government services are batter now but unfortunately the bus arrives almost 30 minutes late and all passangers are suffering too much under the hit.
I was very disappointed by government again.
I want to inform my complain and again expect batter service in future.

I hope i am sending this mail to right gentalmen person who is responsible and may be think positive.

May god bless india.

Jay hind, jay bharat.

Please see attachment of my ticket for your reference

Thanks
Abhishek chavda.

Money has been deducted even thought ticket did not booked, all total is 1476,
I tried for two times, both the times same thing happened. Please help.

Date of booking: 11/01/2019
Date of money deduction: 11/01/2019
Tickets does not get booked on same date, tickets bookings was for,
Ahmedabad to gnfc x journey, bus time was : 17:30, journey date : 12/01/2019

First time reference no. Is gs7211357
Second time reference no. Is gs7212198

Hi i m nilesh.
From village juna devaliya, ta-halvad,
Dist - morbi, gujarat-363330.
Currently gsrtc bus jetpar to surendranagar route are available for travelling from juna devaliya to halvad with local bus km 22.
Bus fair is so high rs 26 against km 22 from juna devaliya to halvad.
The bus fair is taken for old route of jetpar to juna devaliya to susvav to ishvarnagar to halvad.
But now this bus is run directly jetpar to halvad via juna devaliya only.
So it must change bus fair accordingly to current route.
So people from poor wealth can travel by government bus.
So please change bus fair for poor people of gujarat.

I have booked my ticket twice or thrice even more time but at last moment at make payment option it suddenly stops so i could not book my ticket.so i am not able to visit my goingplace at proper time. I have to ask for this because it happens again and again.before i refuse to complain but as it keeps on spoiling my journey.i have to complain about it. Please resolve my query.

What the hell is this, the bus named palanpur-patan-palanpur and bus number 8200 did not stop intentionally even we were waived our hands to stop the bus at kanodar hussain tekri bus stand. Date-07/01/2019 time 10.17 am.
The driver and conductor both were wayching that we were waiving our hands to stop then also they ran away.

Kindly register the complain against the both driver and conductor of that bus otherwise we will approach to the judicial office and also to the incharge of the gsrtc headquarters in palanpur with 'media'. Teach them the strict lesson or we will report this discriminating act of the driver and conductor to the media.

Bus is very late as same is schedule for 10.15, pm from makarapura, vadodara, whereas bus reach at 10.45 pm.

The driver is absolutely reckless, negligent in his driving. On four occasions driver had dash with ralling of express highway and on turning of bridge near kankaria, ahmedabad driver had almost dashed but fortunately we are save.

It is expected that immediately action may be initiated and driver shall be fired and departmental enquiry shall be initiated.

My complaint is that i booked 1 e ticket from paytm application. My date of journey was 07/01/2019 at 12:55 am from surat to gandhinagar in sleeper class. My pnr no. Is g24313780 and trip code is
Gsrtc:1740borvlvdns30:11876:2:532:[protected]. My total bus fair is rs. 229/-. My journey time was 12:55 a. M. On my travel date, i reached surat central bus station at 07/01/2019 at 12:25 am. I am waiting for bus. When bolivali to nadiyad bus come at 12:55 i contacted that bus conductor. He said me that in that bus my reservation was not in the bus and other bus come wait for that. So was contacted to inquiry window and inquiry master said that my bus is borivalli and nadiyad so when i go for bus but bus gone. My reservation was confirmed. So i request you please refund my amount. My complete details are as under. Name: ramesh d baraiya
Address: punagam, surat. District-surat..

Hi,

Today i have booked 2 tickets from iskon cross road ahmedabad to rajkot (For date 12 jan 2019) with pnr g24327232 ; ticket rs 298 but payment has been cut twice. (2 times)

Could you please look into this and do the needful to refund for other transaction asap to my account?

Here attached is the screenshot for your reference.

My complaint is that i booked 2 e ticket from gsrtc website. My date of journey was 04/01/2019 from talaja to baroda in sleeper class. My pnr no. Is g24233596 and trip code is 2030diudamans30. My total bus fair is rs. 400/-. My journey time was 23:40 p. M. On my travel date, i reached talaja bus station at 23.00 pm. My bus was not come to talaja bus station. I stay in talaja bus station in 0230 a. M. But my was not come. My reservation was confirmed. So i request you please refund my amount. My complete details are as under. Name: nandva arti address: village - royal, ta - talaja, district - bhavnagar - 364150. (Gujarat) mobile: [protected] email id: [protected]@gmail.com

Ticket information is:
Tripcode: 0545nskvldexp51, (Nasik to valsad)
Pnrno: g24099924,
Journey date: 29/12/2018,
Departure time: 06:15hrs, seatno: 9, 10
Class: gurjarnagri
Total bus fair: 358.00

And ticket cancellation details are:
Cancellation date: 28/12/2018

Even after a week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Hello im highley disappointed from gsrtc when i want to travel from ahmedabad to radhanpur than first the bus is late 20 min and i'll pay for route fees for express and driver drive the bus like regular bus what about my work if i'm late nd i didn't complete my work then who's the responsible? Bus route ahmedabad to radhanpur via ranip hope i got any positive feedback

Ref. No. My pass no- 715276, Kalol to Income tax via adalaj, valid from 18/12/2018 to 16/01/2019
Dear team,

today i travel from a'bad income tax to kalol ambica by bus a'bad to tharad, bus no- GJ18 Z 4208 and i pick the bus on income tax bus stand on time around 7.15 pm and i have given passenger pass to conductor (may be name mr. ganpatbhai) for punching and conductor return to my pass.

but today i want drop to adalaj bus stand and i request to conductor, but conductor not be agree any condition and conduct attack to me and warning for police station.

and i told to conductor pls provide rules book or complain book regarding stand not be stop at adalaj, but conductor really third class behavior with me

so pls do proper action and revert back to me on urgent basis

i hope positive reply from your side
Amitej Shah
[protected]
note- i am ready for attain for this matter

My self - unnati from surat. I booked gsrtc 6 tickets on 22/11/2018 at 10:20 am from nathdwara to surat. The ticket charges rs.2616 (Two times) was debited from my account through debit card but ticket conformation message & booked ticket was not showed in my account or not got the message in my mobile device. So i booked for 2nd time from state bank debit card, and again 2616 rs deducted, pnr was g23403386, please refund my rs.2616 seat numbers - 21, 26, 30, 29, 16, 25. I am attaching 3 attachments for my money deduction.

Thanking you.

The s. T. Buses of gujrat, particularly ahemadabad depot avoid taking halt at mausam bridge malegaon. The employees drive empty buses from malegaon to shirdi. This can be proved on the basis of the bookings of mp and maharashtra buses. The bus no. Gj 18 z 3016 via malegaon to shirdi avoided stoppage on 3/12/19 at 6:15 am. I recommend to take strict action against these employees. Or stop sending empty buses to shirdi. Why this wasting of diesel, time and energy?

Namaskar sir
Ame santrampur thi dahod daily musafar pass yojna ma gurjar nagri no pass dharavie chie
Aj roj gj18 z 3233 dwarka depo ni bus jamnagar zhalod via santrampur je savare 5:10 vage santrampur avi havi jema monthly musafari nu board pn marel hatu tena conductore amne bus ma tamaro gurjar no pass chalse nahi tem kahi utari mukel che mate ap shri te ange amne yogya jan kari apso ke gurjar no pass sleeper ma chale ke nahi jethi hu agad ni yogya karya vahi kari saku
Abhar
Vipulgandhi
Musafar santrampur

I have cancell online ticket from mount abu to ahmedabad of one passenger as on date 7.12.18 the date of journey is 9.12.18 by pnr no g23696007 the refund amount of rs 146 is not credit in my account current date i have also call customer care but he was not response me i have report file of cancellation summery so i request you to refund this amount in my bank account

[protected]@yahoo.com

Thanks

Satish patel

I had booked 2 gsrtc bus tickets online from abu road to ahmedabad for 22/09/2018.
The details are as below:

Tripcode: 0700jdpabdgjr47
Pnrno: g22116909

Departuretime was 13:25hrs
Paid amount: rs. 322/-

But during that time, rajasthan state road transport service workers were on strike, so they were not allowing even gsrtc buses to enter in rajasthan. So my bus did not come at boarding point on time. I had immediately sent an email to gsrtc for refund. But i did not get any response, later i called after 1 week but they said wait upto 21 days, so i waited for 21 days, after that i again called 2 times but they answered that your request is in process!! So i have not received the refund till date!!!

I travelled in mandavi - gandhinagar bus boarding from vadodara. I wanted to get off at ch 0 circle which is reguar stop for all buses coming to gandhinagar. When i asked bus conductor to stop, he straight forwardly denied saying that he has decided not to stop bus other than main bus stop. It was 11 pm. When i asked that this is regular stop then why he is not stopping, suddenly he started ignoring me till stop was gone and behaved rudely saying "tu kyathi chadyo bus ma?". Considering fellow passenger's time and safety, i did not forced driver to stop the bus but question remains about professionalism of st staff. What if they start behaving like this with female or elderly? They should feel ashamed for such behaviour. Many driver-conductor do not stop bus at ch 0 as they want to complete their trip as early as possible. Since there is pressure from their seniors, they take passengers from multiple stops and delay the bus but doesn't stop even at regular bus stop.

Strong actions must be taken against such st staff members. Ultimately they have to serve the passener keeping aside their urge to reach home early.

I am travelling from dholka to surat in surendranagar-surat busus with my luggage costing over rs.20000. At vadodara station i got down for 5 minutes with driver's permission and driver drove the bus to surat. My seatmat told him to wait for me. But he told "he will reach surat anyway". Requested to initiate actions against him.
Base nos. Are[protected] 49146760n
Ticket no. 087737 dt:30/12/2018

I had booked ticket from tarapur to bhavnagar at 6 pm. But when i reached at tarapur, i got some news regarding sabarmati bridge renovation. So that i had called gsrtc help centre and told him about my situation. They provided me only conductor number. And tell me that call him and ask. Is it my responsibilities??. No!! Even though i had called to bus conductor and tell him i have booked ticket from tarapur to bhavnagar in your bus. But he was ruldly behave in call and tell me that complaint to gsrtc and don't call me. Also he was told know that i have booking and it's my own responsibility. The route was changed.