Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Here i am talking about the krishnanagar-jafrabad gsrtc service. The bus number is gj18z2161.
I complained regarding as listed below issues.

Bus route : krishnanagar to jafrabad.
And return rout also : jafrabad to krishnanagar.

1. Bus not came on time.
2. Not for only one day everyday bus came late. So please need to change timing or coming on time.
3. Staff behaviour is very bad, not even listen our concern. And say do whatever you can. They didn't aware or fear of any future action.
4. Bus schedule is wrong and even bus type and name is also not compatible.
5. This bus never come on time always late around 1.5 to 2 hour late.

So, i requested to please take action against this staff for not performing their duty to the public. This problem is not my problem only so many people face same.

Please provide the best solution for this.

Thank you.

Nitesh mori.

Hello sir
I'm a gujrati bus no 5977 not a pik up ring rode bcz i'm going to bayad and also bus ahmedabad bayad but i'm trying to stop the bus but driver not stop the bus so please my application appreciate and take a action my complain and i hope to try my complain seriously and focus my complain and i'm going to kathlal and chang the bus and going to my home

I am travelling to bhuj to mundra in mini gsrtc bus i having copy of my viklag odhkan patra but still they charged me, i talked to depot manager still he answered it is not permissible, is soft copy are not allowed if allowed then where should i complain, other forms of state government luje police are allowing soft copy in rc book, licence so why not here??? My bus pass number is 4685 my name is appu kirankuchettri chettri

I am doing up down from rajkot to jamnagar every day, but when i showed that pass to conductor of mini bus intercity he doesn't allow it and has taken rupees from me,,,. Please do the needful as soon as possible. And make a rule for it.
Hope you do the needful.
I need my money back at any cost...
It is cleary written that mini bus should allow student pass.
So please don't be ford and tell the conductor to be humble enough.

ગુજરાત રાજ્ય વાહન વ્યવહાર નિગમ

નડિયાદ વિભાગ,

પ્રિય સાહેબ શ્રી ને જણાવવાનું કે નડિયાદ થી સુરત ની આગળ કોઈ પણ બસ જતી નથી. એની લીધે કેટલાય મુસાફરો ને રજડવું પડે છે. બિચારા ઘરડા લોકો ને પણ આનો સામનો કરવો પડે છે. અમે કૉલેજ ના ૨૫ બાળકો ને અપ ડાઉન માં પણ બહુ તકલીફ પડે છે. જુવો મોડાસા તો નડિયાદ થી વસ્તી અને વિસ્તાર બંને માં નાનું છે તો પણ મોડાસા થી સુરત ની આગળ જવા માટે કેટલીય બસો છે.

નડિયાદ થી નીચેના શહેરો માં જવા માટે એક પણ બસ નથી.

નવસારી, વલસાડ, વાપી, સેલવાસ, બગદાણા, રાજુલા, સાપુતારા, મુન્દ્રા, બીલીમોરા, ધરમપુર, ઉમરગામ, ચીખલી, તળાજા, પાલીતાણા, મહુવા, ઓખા, માંડવી, માતા નો મઢ, દીવ,... વગેરે...

નડિયાદ થી નીચેના શહેરો માં જવા માટે ફક્ત એક જ બસ છે.

ભાવનગર, સંતરામપુર, પોરબંદર, નખત્રાણા, રાપર, આહવા, વાંસદા, સોનગઢ... વગેરે...

જુવો તમારે બસ નવી ચાલુ ના કરવી હોય તો તારાપુર ચોકડી પરથી જેટલી પણ બસ જાય છે એ વાયા નડિયાદ થઈ ને જવા દો કા તો અમદાવાદ - વડોદરા એક્સપ્રેસ હાઈવે પરથી જે પણ બસ જાય છે એ વાયા નડિયાદ થઈ ને જવા દો.

પ્લીઝ પ્લીઝ...

અરે યાર તમે લોકો નડિયાદ ના બસ સ્ટેન્ડ માં જઈ ને જુવો ક કેટલાય લોકો ૩ - ૪ કલાકો સુધી બેસી રહે છે

બસ ની રાહ જોઈ ને કે એક જ બસ છે જો જતી રહસે તો સુ થશે એમ..
હવે તો તારાપુર બગોદરા હાઈવે પર પુલ ખરાબ હાલત માં હોવાથી બધી બસો વાયા નડિયાદ હાઈવે પરથી જાય છે પણ નડિયાદ શહેર માં જતી નથી. હવે તો બસ ખાલી હાઈવે પરથી અંદર શહેર માં લઇ જવાની છે તો પણ તમે આવું કરો છો.
અને બસ શહેર માં લાવવામાં જો ડીઝલ વપરાતું હોય તો હું એના પૈસા આપી દવ પણ તમે લોકો બીજા મધ્યમ વર્ગ ના લોકો ને આમ તેમ રખડાવસો નઈ.
હું વિનંતી કરું છું પ્લીઝ

લિ. રમેશ પટેલ

આપનો વિશ્વાસુ

I got an online ticket booked for Baroda Central Bus Stand to Ahmedabad today i.e. on 23rd Dec 2018 for a 18:00 volvo. I reached the bus stand at 5:30 pm and kept waiting for the 6pm volvo. With every volvo thst arrived, i kept checking with their drivers if this is the 6pm bus and i they all denied.Finally when at 6:15 i asked your help desk guy here at the station, he was ready rude and started shouting at me. Then told me there is no other bus before 8pm and charged me for that and gave a ticket.But in between there were more than 2 volvo buses.I was charged twice without any help and solution.This is pathetic.Your staff needs to be trained on conveying thr right messages.There has to be a notification also at the bus stand about the bus timings and arrival.I am a single lady and this does make me feel unsafe as no one ever helped.

Dear sir,

I am private employee of local company at surat. I am trveling from kathor village to surat city daily on 8:10 a. M. By bus. Some students and some other passanger do same in bus which timing is 8:10 from kathor bus depo.
But regularly, bus some times coming and some times not, some times arrived late which will affect on our daily routine.

Please solve our daily up and down problem and take care of civilains as well as students.

I was searched the bus online through gsrtc.in from deesa to vadodara central bus station for dated 25/12/2018 tuesday and i found the bus deesa to padra at 2:30 pm on so when i reached to deesa bus stop at 2:20 pm but the said bus not came till 2:30 pm so i inquired about bus timing on counter. So they informed me that the said bus was departed at 2:10 pm so due to this i missed the bus and the next bus for vadodara at 4 pm was informed me by counter but still said bus timing shown on online portal was 2:30 pm and aslo there was no display of time changing of deesa to padra bus was on notice board. So how can they change timing of bus without giving information on online portal.
Due to this i have suffer more and wait for next bus for almost one and half hour.
So my request to higher authority to look in this matter and if the any change of timming took place then update it in online portal so the passenger don't have to go through problems.
And till now the bus timing was showing 2:30 pm for deesa to padra. I have attached the screenshot of bus timing here with.
So do needful in this regard.

I am travelling in this bus from rajkot to gondal but the driver is driving so rashely that at one spot we just missed the accident with truck. Please take some strict action against driver.
Please pay some special attention to this matter.
Travellers life are in danger in this bus so kindly don't ingrore this and take strickt action so we can save. Some life before accident.

Sir
Already i have submitted a complaint regarding this matter. I booked a ticket from ahmedabad to mundra but the ticket was not confirmed i sent a message through you but the amount is not credited to my account. So i request you to refund the amount to my account. The amount is rs.241. Abe chutiye 241 rupiya wapas karne mei kitne din lagta hai. Ye gsrtc mei sub ke sub chutiye bhare pade hain kya.

Date 23.12.18 na roj palanpur anand bus driver e chandkheda bus stand par ubhi rakhi nai. Chandkheda thi 3:37 pm e nikli. Bus driver e brts route ma thi bus full speed ma nikali didhi. Bus stop ma ubhi pan nai rakhi. Gadi no. Gj18z1420. Hu complain number par complain karu chu to khali cassette vage che. Koi phone par sarkhi rite response aaptu nathi.

Today i. E 23/12/18 time 6:45 am we have enquiry simply about dwarka bus from the enquiry counter staff rajesh (As he said) but he said so rudely that i do not know.

I request you to kindly take action against him for non performing duty and inspite of doing duty he is involve in gossip with colleague.

Hope gsrtc authority take proper action against inquiry counter staff nehrunagar

Requested sir/madam,
I am traveling from ahmedabad to somnath on 21 december 2018 with family with trip code: 1530bldsmntsl15 and pnr number: g23962629. Now my concern is that there is to much cold outside and the wind is very high so we requested to on duty bus conductor to close the door. But he denied and shouting on us. We have verified that door is able to close if conductor want but he denied to do. He just close the door for only few minutes as we told him again and again and once we slept he again opened the door. So please my request is that do verification and take necessary action to avoid such thing in future. I'have uploaded videos for reference.

Thank you.

Rto people are denying to accept aadhaar as address proof but the universal known fact is this is the only most reliable and secured proof to show the proof of address. It has been enforced just to bring all information centred and gujarat government is trying to prove from this?
They are failing the mission of modi sarkar towards digital india who are relying more towards rent agreement and court affidavits which can be faked in seconds.

Please try to bring some change and give priority to aadhaar

Once aadhaar was mandatory everywhere but now i feel like being cheated and betrayed and i feel like registering for uaid card was an act of foolishness done by me which are truly a waste of time.

Not happy at all being indian and living in gujarat

માનનીય સર શ્રી,
હું આજે સવારે 8:00am વાગ્યા નો ગોંડલ ચોકડી રાજકોટ ઉભો હતો અને બગસરા થી આવતી મિનિબસ બગસરા રાજકોટ 8:45 am પર ગોંડલ ચોકડી એ આવવા છતાં પણ બસ ઉભી રાખેલ નથી...મેં બુમો પાડી હાથ ઊંચો કર્યો છતાં પણ બસ ઉભી રાખેલ નથી. આપને અટકી જ વિન્નતી છે કે મારી જગ્યા એ તમે હોત તો તમે સ્વાભિક છે તમે પણ હેરાન થાવ .મારી અરજી ને માનય ગણવા વિન્નતી.

આપનો વિશ્વાસુ,
એક ભારતીય નાગરીક

Hello dear respected sir,
I am hiren vaishnav.
I am regularly updown sarsa to vadodara.
So many time some bus not coming and stop at bus stop.
Recently today i have one accident.
We are going to vadodara via vasad by mini bus.
We arrive at vasad that time kadi vadodara bus comming with ous and there is free space to seat so me and my brother wants to shift as regularly,
My brother legs are not well.
Whem we are trying to catch bus. Driver can't stop by brother atmost going to die. When he realised i am with them he said there are other bus you should go in other bus.

Respected sir,
I am an employee working at batch mix plant naranpar rd. I do daily up down from koday rd (Mandvi) to naranpar rd (Bhuj). This is to inform you that even though there is a stop for point bus at 5-30pm[protected] the bus going from bhuj bus stop does not stop even after waving the hand. Since there are very difficulty in reaching home in the evening. So i kindly request you to look into this matter and instruct the driver to stop the bus at stand. Thanking you.
Bus details. Bhuj to mandvi. Bus no. G j 18 y 7216

Dear sir,
Today at 2:55 pm we waiting public vehicle and this time we found one gsrtc bus no 2895 40 seating new bus coming towards mahuva so we can (5 people) trying to head"s up for catch bus but your bus no. 2895 new 40 seating local bus roots no bhavnagar to mahuva travelling towards mahuva and at 2:50 pm date 17 december 2018 bus at hajipar chokdi bus driver has not stop bus at this local stop (Bus have enough spear for us)
My original question is that why you bus driver & conductor not stop bus at this location, both have not taken salary from your division, who is responsible for this loss to your company...

Please contact me on below details
[protected]
[protected]@gmail.com

Respected sir
Good morning
Before 8 day ago bharuch depo bus
Bus name is bharuch to santrampur via dahod
This bus is return route is same for santrampur to bharuch at morning 5:30 am via dahod and have a good passenger from this route
But last week change this route via santrampur to lunawada baroda bharuch
Can't have any passenger this route
So change this route again
From government employees j

મારું નામ પંચાલ આશિષ છે.મે તા.૮/૧૦/૧૮ ના રોજ ની 2 સ્લીપર કોચ ની ટીકીટ બુક કરાવી હતી. માતાના મઢ થી કપડવંજ. પરંતુ તે દિવસે સ્લીપર બસ આવી ન હતી તેની જગ્યાએ સાદી સીટ ર બસ આવી હતી તેથી અમે મુસાફરી કરી ન હતી.અને કંડકટર ના રિપોર્ટ કાર્ડ મા પણ લખાવ્યું હતું. એની એનું રિફંડ હજી સુધી મળ્યું નથી. ફોન pay ma cal કર્યો હતો તો એમને એવું કહ્યું હતું કે gsrtc માથી એવું અપડેટ મળ્યું છે કે તે દિવસે બસ બરાબર હતી.પરંતુ તે દિવસે નખત્રાણા બસ સ્ટેન્ડ મા સાદી સીટ ર બસ જ આવી હતી.સ્લીપર નહિ.આપ કંફોમૅ કરી મને મારું રિફંડ મળી જાય તે વી આશા રાખું છું.

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