Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Requested sir/madam,
I am traveling from ahmedabad to somnath on 21 december 2018 with family with trip code: 1530bldsmntsl15 and pnr number: g23962629. Now my concern is that there is to much cold outside and the wind is very high so we requested to on duty bus conductor to close the door. But he denied and shouting on us. We have verified that door is able to close if conductor want but he denied to do. He just close the door for only few minutes as we told him again and again and once we slept he again opened the door. So please my request is that do verification and take necessary action to avoid such thing in future. I'have uploaded videos for reference.

Thank you.

Rto people are denying to accept aadhaar as address proof but the universal known fact is this is the only most reliable and secured proof to show the proof of address. It has been enforced just to bring all information centred and gujarat government is trying to prove from this?
They are failing the mission of modi sarkar towards digital india who are relying more towards rent agreement and court affidavits which can be faked in seconds.

Please try to bring some change and give priority to aadhaar

Once aadhaar was mandatory everywhere but now i feel like being cheated and betrayed and i feel like registering for uaid card was an act of foolishness done by me which are truly a waste of time.

Not happy at all being indian and living in gujarat

માનનીય સર શ્રી,
હું આજે સવારે 8:00am વાગ્યા નો ગોંડલ ચોકડી રાજકોટ ઉભો હતો અને બગસરા થી આવતી મિનિબસ બગસરા રાજકોટ 8:45 am પર ગોંડલ ચોકડી એ આવવા છતાં પણ બસ ઉભી રાખેલ નથી...મેં બુમો પાડી હાથ ઊંચો કર્યો છતાં પણ બસ ઉભી રાખેલ નથી. આપને અટકી જ વિન્નતી છે કે મારી જગ્યા એ તમે હોત તો તમે સ્વાભિક છે તમે પણ હેરાન થાવ .મારી અરજી ને માનય ગણવા વિન્નતી.

આપનો વિશ્વાસુ,
એક ભારતીય નાગરીક

Hello dear respected sir,
I am hiren vaishnav.
I am regularly updown sarsa to vadodara.
So many time some bus not coming and stop at bus stop.
Recently today i have one accident.
We are going to vadodara via vasad by mini bus.
We arrive at vasad that time kadi vadodara bus comming with ous and there is free space to seat so me and my brother wants to shift as regularly,
My brother legs are not well.
Whem we are trying to catch bus. Driver can't stop by brother atmost going to die. When he realised i am with them he said there are other bus you should go in other bus.

Respected sir,
I am an employee working at batch mix plant naranpar rd. I do daily up down from koday rd (Mandvi) to naranpar rd (Bhuj). This is to inform you that even though there is a stop for point bus at 5-30pm[protected] the bus going from bhuj bus stop does not stop even after waving the hand. Since there are very difficulty in reaching home in the evening. So i kindly request you to look into this matter and instruct the driver to stop the bus at stand. Thanking you.
Bus details. Bhuj to mandvi. Bus no. G j 18 y 7216

Dear sir,
Today at 2:55 pm we waiting public vehicle and this time we found one gsrtc bus no 2895 40 seating new bus coming towards mahuva so we can (5 people) trying to head"s up for catch bus but your bus no. 2895 new 40 seating local bus roots no bhavnagar to mahuva travelling towards mahuva and at 2:50 pm date 17 december 2018 bus at hajipar chokdi bus driver has not stop bus at this local stop (Bus have enough spear for us)
My original question is that why you bus driver & conductor not stop bus at this location, both have not taken salary from your division, who is responsible for this loss to your company...

Please contact me on below details
[protected]
[protected]@gmail.com

Respected sir
Good morning
Before 8 day ago bharuch depo bus
Bus name is bharuch to santrampur via dahod
This bus is return route is same for santrampur to bharuch at morning 5:30 am via dahod and have a good passenger from this route
But last week change this route via santrampur to lunawada baroda bharuch
Can't have any passenger this route
So change this route again
From government employees j

મારું નામ પંચાલ આશિષ છે.મે તા.૮/૧૦/૧૮ ના રોજ ની 2 સ્લીપર કોચ ની ટીકીટ બુક કરાવી હતી. માતાના મઢ થી કપડવંજ. પરંતુ તે દિવસે સ્લીપર બસ આવી ન હતી તેની જગ્યાએ સાદી સીટ ર બસ આવી હતી તેથી અમે મુસાફરી કરી ન હતી.અને કંડકટર ના રિપોર્ટ કાર્ડ મા પણ લખાવ્યું હતું. એની એનું રિફંડ હજી સુધી મળ્યું નથી. ફોન pay ma cal કર્યો હતો તો એમને એવું કહ્યું હતું કે gsrtc માથી એવું અપડેટ મળ્યું છે કે તે દિવસે બસ બરાબર હતી.પરંતુ તે દિવસે નખત્રાણા બસ સ્ટેન્ડ મા સાદી સીટ ર બસ જ આવી હતી.સ્લીપર નહિ.આપ કંફોમૅ કરી મને મારું રિફંડ મળી જાય તે વી આશા રાખું છું.

પંચાલ આશિષ
૯૪૦૮૦૦૮૯૫૪

Dear sir
I booked a ticket from ahmedabad to mundra on[protected] for my wife shanti. Rs.241was paid from my account but the ticket was not booked and not confirmed. I think it is due to the server problem. It's the responsibility of the gsrtc to refund the amount since the ticket was not issued. I hope i will get back the amount as soon as possible.

On my complaint (Ticket #214806) solution is given to contact[protected], which is not contactable from any number...

For the first instance anyone is unable to contact with this no... That's why i raise this complaint.

No call back received from ur end and now complaint closed... What's this???

Waste of time and money!!!

Dear
Today 15.12.2018 night control officer befor 9 am. I dont have name he is big waight and red tilak capar uper. Saheb te contnrol officer mane, kaidhu puchva nu nahi ahii to ek vat no javab apo ke su temne ahi inquiry ma mukya chhe tem nu kam chhr javab apvanu pan temnr na padi puchhvanu nahi su revu kehvanu temni faraj chhe. Biju limbdi to moti kadhhechhi bud no time 8.10 a. M no chhe pan bus befor 7.55 a. M bus ravana thai gai su jaldi upadvi jarurri chhe. Hu regylar customer chhhu. It that gsrtc service. Dear plz take action for control officer and driver and conductor.
Your faithfully
Rahul pitroda

I m a resident of surat city and today when me and my friend was going on a vehicle a gsrtc red coloured bus with vehicle number gj 5 z 1640 hit us and the driver was driving so recklessly that we almost had an accident i had an injury on my leg and we almost fell thank god our vehicle was in control i hope you will see this complain because there are reckless drivers in surat that almost always break the speed limit. I hope you will see this complain and do something about it.

I m facing this problem 4 times while i book seat @ bhuj to ahmedabad.
I have multiple ob number.

Can u please check nd let me know
Gs7057973
Gs6729467
Gs6739430
Gs7057973

Above 4 transaction please check status nd let me know by call[protected].
I think i received refund only one time for one transaction so what is status for other 3 ob number.
I really tired your service.

I have attached screenshot for ob number

I was very much disappoint and broken with the high penalty of rs 563 as my ticket was from vadodara bus station to ahmedabad bus station and i was travel upto nehrunagar by mistake as i did not know that my dropping point was ahnedabad bus stand. My husband had booked my ticket online. I was now aware of this. At first vigilance ask me to pay 63 rs fare for ahmedabad bus stand to nehrunagar and then ask me for 500 rs penalty. When they talked me at that time i was at paldi and i am ready to left rhe bus there but they were not understand my mistake and took 563 rs from me. Then i searched that bus fare of vadodara to nehrunagar is 231 and vadodara to ahmedabad 219 then why they charged so high? This is highly charged by government to public like private transport. Even in private transport there are no extra charge for any dropping point after setting one and drop at different point. I attached my ticket

My name is Ashish Patel. I had reserved tickets from Anand to Ahmedabad, departure time was 5:20.p.m., on 13 December 2018;albeit, bus was being already driven late where I was misguided by other Ahmedabad's bus and seated. So I had to be removed by conducter. Meanwhile, I called Anand bus station where they answered me:it's not our problem. It was very pathetic reply for commuter like me. I'm very furious on Anand bus stations help care centers.

In addition to this, I shall take legitimate action in police station as well as grahk surksha centre, if my complain and refund will not be processed because I hadn't travelled by that bus just because of their mistake.

My pnr no is G23850214, trip code:1740ANDABDEXP51. My mobile no is [protected].
Ashish patel

I was traveling from mundra to rajkot in GSRTC our bus made a halt on BABRA BUS STAND almost each and every bus stops at there.
After the stop i saw there's only one shop for food and cold drink so i purchased one hide and seed buiscut MRP 20 but he asked for 25 and for coca cola MRP 20 but he again asked for 25 . He charged me 10 rupees extra on 40 ruppes completely looted me i argued with them but they behaved rudely. SHOP name is ST UPHAR it's under the roof of BABRA bus stand sadly even though this type of dirty business is going on under government supervision.
PLEASE TAKE STRICK ACTION AGAINST THEM.
EMAIL ID:[protected]@gmail.com
here's my email address for any additional information and further information.

A regular bus from dakor to chanod at 5.45 in the morning, conductor and a regular passenger regularly smokes in the bus. Eventhough telling him so many times not to smoke in bus, the conductor never listens. He joins a fellow passenger on his seat between customers seats and smokes regularly. Smoke regularly irritates the passengers. Conductor argues saying that, if we stop the bus for smoking, you will be late. Thats his excuse. He says its not illegal to smoke in bus. He is the most regular conductor who smokes.

I have booked a bus from vadodara to ahmedabad @ 7:45 am is the scheduled depature. But the the actual departed from bus stand at 7:55 am and it was reached ctm express highway @ 9:45 am.
And 15 min waiting time at toll plaza.
Journey time in volvo is very bad. Express services are better than volvo in time punctual.

Start introducing fast tags for volvo’s at least to save the waiting time at toll plazas.

Dear sir,

While i was travelling in gsrtc bus no gj18z 1799 somnath padra sleeper bus; i lost my luggage woth rs. 25000. Can you please guide us what can be done in this concern. While we gone for check our luggage the luggage box lock was found already broken. This is was accepted by driver and conductor too. Please help in this.

With regards,

આજ રોજ લાઙવેલ ચોકઙી થી ઙાકોર જતા માગૅ લાઙવેલ ઓવરબી્જ થી આગળ ઙાકોર તરફ જતા રાતી્ના 8:30 ની આસપાસ આણંદ થી કપઙવંજ જતી બસ નં જીજે 18Y 8731 ના ઙાઇવરે બસ ને એટલી બઘી બેફામ ગફલત ભરી રીતે હંકારતો હતો કે અમો અમારી કાર ને બાજુ ની ઝાઙીમા ઊતારી દઈ અમારો જીવ બચાવયો છે. બાદ અમો બસ નો પીછો કરી કપઙવંજ ઙેપો મા પહોચયા કંટો્લ ઓફીસ મા જાણ કરી, બસ ઙા્ઈવર ની તપાસ કરતા જાણ થઈ કે ઙા્ઈવર પીધેલી હાલત મા બસ હંકાવી લાવયો હતો ઙા્ઈવર ને ઙેપો મેનેજર પાસે આવવાનુ કહેતા ઙાઇવર બસ મુકી ને ચાલયો ગયો હતો.બસ કંઙકટર ને પુછતા તેને કાઈ જવાબ ન આપયો તદ ઉપર થી આ બધી વિગતો પુછવા વાળા કોણ છે તુ, મને કંઈ ખબ નથી અહી થી જતા રહો નહી તો પોલીસ બોલાવીશ હુ્ં જીએસઆરટીસી નો કમૅચારી છુ, આમ કહી ને ઘમકાવતો હતો બાદ મા કંટો્લ રુમ માથી ઙા્ઈવર બેઝ નં 9809 કંઙકટર બેઝ નં 10780 તથા બસ ઙાકોર ઙેપો ની છે જાણ મળેલ છે, અમારા તથા અમારા બાળકો ના નસીબ જોગ અમો બચી ગયા, શુ આ એસટી અમારી સલામત સવારી છે? બસ મારી એજ અરજ છે કે આવા જોખમી ઙાઈવરો ને કારણે અનય માણસોના જીવ ગુમાવવનો, તથા તેના આશી્ત ની જીદંગી જીવવાનુ્ં મુશકેલ થઈ જાય છે.