Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Date :30/11/2018 na roj jetpur to diu bas nu booking karavel jema transaction failed thayu hoy jema payment rs 312 kapayel che je haju mara benk account ma jama thaye nathi to please maru payment return karva vinti
Booking date : 30/11/2018
Journey date : 02/12/2018 time 9:10 pm
Pick up point : jetpur. Jetpur to diu (3w/ reference number : gs6962137
Email id: [protected]@gmail.com
Mo: [protected]
A/c no : [protected]
Sbi delwada ta una dist gir somnath

Respected sir,
I have booked ticket online from rajkot to mandvi sleeper coach on 12 december 2018 (22:15). Rs. 296 didcted from my account but booking not done and also not get refund of that money.
Please help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. : [protected]@gmail.com.
From rajkot to mandvi
Seat number-9 (Sleeper)
Trip code :- 1800bvnmdvslp15

I booked 4 tickets total a round about journey from nadiad to bhuj to nadiad on 13/11/2018 but due to failure of transaction amount is yet not refunded.i registered complaint in gsrtc.in but no response and even no calls from the service are responded since last fifteen days!! And even the services for the booking are too slow the transaction was not suceessful many times

સાહેબશ્રી. જય ભારત સાથે જણાવવાનું કે છેલા35 દિવસ થી ભુજ ડેપો ની આ બસ કોઈ પણ કારણ વગર બંધ થઈ ગયેલ છે. આ બસ છેલ્લા30 વર્ષ થી ચાલુ હોય અને વિથયાર્થીઓ કર્મચારીઓ તથા અન્ય પેસિન્જરો પણ મળી રહેતા હોય છે. અને 150 km નો રુટ આ બસ નો હોય તે પીપર, વાયોર, નલિયા, તેરા, બીટા, નાનીવમોટી કોટડા, નખત્રાણા, ભુજ રુટ પર ચાલે છે તથા નલિયા થી સરકારી કર્મચારીઓ તથા વિથયાર્થીઓ રોજ બરોજ નખત્રાણા ઉપડાઉન કરતા હોય છે તો આપ સાહેબ ન3 નમ્ર વિનંતી કે આ બસ જેમ બને તેમ1જલ્દી ચાલુ કરવા વિનંતી સાથે નમ્ર અરજ છે.

Dear Sir,
I want to inform you that, from my last too many visits, buses stopped at some unknown stations for refreshing and there customers are survived to pay more money. And these buses were not hold at central stations.
Attached few images for your references.
Hope you will save customers satisfaction.

Thanks and Regards,
Nikhil Panchal

Dear sir,
Regular bus of garyadhar to palitana is not functioning. Instead of that bus alternative bus was running which is having very inferior quality in it. I am regularly travelling through this bus but since last one week that bus is not coming. When we have inquired about the same to concerning in charge he said that it will take 2-3 days but even after a week still it was not in work.
Regards
Javed

Dear sir,
Regular bus of junagadh to diodar is not functioning. Instead of that bus alternative bus was running which is having very inferior quality in it. I am regularly travelling through this bus but since last one week that bus is not coming. When we have inquired about the same to concerning in charge he said that it will take 2-3 days but even after a week still it was not in work.
Regards
Pratik gandhi

Ahmedabad to bhavnagar gsrtc ac new bus 7pm ni bus 8:30pm ane 8:05 ni 8:45
Person haddac this timing bus is very good but timing very bad koi app banavo k tamari bus kya 6? Te khyal pade ane khyal pade train ni app 6 my train k jema mari late 6 k shu khysl padi jay online payment ma e bus no number ane driver no mobile number apo k je thi puchi sakay

I, umeshchandra vaidya, resident of navsari city, had reserved my volvo bus ticket pnr no. G23477788, dated. 02/12/2018, seat no.03,
For vadodara to navsari. Deprtg. At 18.15 pm from central bus station vadodara.
I was sitting infront of platform no.12.
From 06.00pm onwards & waiting for volvo bus, for coming at prescribed platform. No.12.
The volvo didn't parked on platform number (12), so i couldn't watch it.
Then, i inquired at inqiry counter, the incharge told that at 07.10pm volvo bus departed. This is very sad for a reserved
Ticket holder.
Plese get me refund for the guilty of bus conducter.

Hey!
Karan here from palanpur gujarat (Pin code - 385001)
I am a college student and i travel daily from palanpur to patan and same back. So my complain is, the buses from palanpur are never on fixed time. They are either too early or too late. The time gap is of like 20-30 minutes! And the second most irritating thing is that the call centre executive never picks up the call! Never! I have also attached some screenshots of the call log so you can check it accordingly. For the same thing, patan is very sincere... Their buses are on time and they give a proper answer when called. Kindly check this issue and solve it asap before i have to some constitutional head out there.

Thank you,
Regards.

I m complain about bus no 2676 rute rajkot - kalavad mini bus. Bus reaches kalavad bus stop at 7:30 a. M. Morning and depart form bus stand 7:31 a. M.in morning.
Bus is not stoped only for 5 minits on his stands. Bus comes from rajkot to kalavd bus stand & not stoped only 5 minits stand. & goes to rajkot very quickly.
Bus is also stoped un authorised stopes
Beacouse of drivers friends is comes in this bus, & driver behaviour is very unauthorized with passengers, he ignors passengers of case tikit purchagers.

I dipak tiwari, travelled from ahmedabad central bus stand to baroda central bus stand by ahmedabad - baroda intercity express. The procedure for getting ticket to board in intercity express is to line up in a queue in front of the counter (Near volvo counter) at the platform and get the ticket. Today queue for the same (About 4:45 pm) was so long that by the time my turn came there were no room in the bus so i had to wait for the next bus. Next bus for baroda arrived at the platform and i got the ticket and allotted seat no 4 which is a middle seat at first row. The person at platform counter was doing allotment of seats serial wise just for his own convenience so that it would be easy for him to count the number of seats allotted. I think such allotment of seats is certainly creating dissatisfaction among passengers. For example, in my case i was allotted seat number 4 but i had occupied seat number 32 which was a window seat but later on a gentle lady insisted me to vacate the seat as seat number 32 was allotted to her. I vacated the seat and sat on my allocated seat i. E 4. Therefore, even if you book your ticket at first, seats are not going to be allotted as per your choice which is totally unfair. Also if some one is traveling with his or her family it won’t be sure that all the members of the family will sit together. The journey from ahmedabad to baroda is of 2:20 hours. Since gujarat state road transport corporation (Gsrtc) is a public transport service, the allocation of seats as per passenger’s choice (On first come first serve basis) should be strongly considered which will maintain harmony among passengers traveling by bus. My mobile number is [protected].

My complain is for the bus pass. The pass counter in himmatnagar is too much slow. Because of it nearly 7 pass are going to be removed per day. The net, server is reapetedly gone down. Many of the student have to drop from there school/collage for days. The speed of removing one pass is approx 30mins. The officers are also doing their work slowly and some times simply wasting their time by roaming here and there in the office. L want a prompt and effective reply regarding this complaint...

My complaint is about refund not received for ticket cancellation of gsrtc. Ticket information is:
Tripcode: 0500srtsnrexp51
Pnrno: g22647299
Journey date: 06/11/2018
Departure time: 05:00hrs
Seatno: 50, 51
Total bus fair: 428.00

And ticket cancellation details are:
Cancellation date: 05/11/2018

Even after 3 week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Dear concern,
I undersign hiren khatsuria was travelling from himmatnagar to mehsana in bus no gj18z3070 which service from bayad to bhuj (Sleeper coach) and i had purchase ticket from himmatnagar to mehsana which ticket no is 109182, for rs 96. First conductor had not refund me 4rs balance and when mehsana bus stand arrived he had not informed me. After that he had used bad words to me. Like surti gali. He had told me to pay 30 rs more when i was given him 50 rs. And he was given me gali. I just want to know is it authorized to talk with passenger who are travelling in state transport have to here this kind of gali's from the employee of government?

Hello sir/M'am,

Kindly request to help on this case.my name is kanzariya Nisha.Today, afternoon I have reserved Gsrtc VADODARA central to Rajkot central bus stand in sleeper bus.but now I have change my plan. Ane cancel the TKT.i hve trying cancel TKT but customer care not respond.how can I cancel my TKT?
Deatil mention below:
PNR NUMBER: G23559000
TXN number: W5YQ7YKz
From: Vadodara
To: RAJKOT
Class: sleeper
Email id: [protected]@gmail.com
Contact no: [protected]

I have cancelled 1 ticket with following PNR no.
PNR 1) G22406280

Ticket cancelled but refund amount not credited in to bank account.
Ticket already raised with GSRTC but they are unable to reply my refund status.
already 25 days passed and GSRTC tat is with in 7 to 21 days refund will be credited. called helpline number but did not get proper reply.. also sent email to [protected]@yahoo.com but did not get any reply.. this is 2nd time my refund amount not credited ... this worst services.. very bad experiend.

Please help

Respected sir, we booked a ticket online from surat central bus stand to adipur on 26/11/2018. The ticket was not booked but the amount was deduced from my account. Please, try to refund my amount.

Date of travelling-8/12/2018.
Bus name-surat to bhuj
Trip code-1800srtbhjslp15
Passengers-2
Type-sleeper
[protected]@gmail.com
Mobile no.[protected]

At the time of 2.30 am at night,
Conductor denied me to drop me off at the stop where I wanted to be dropped off .
And even he denied to give me ticket of the next stop from where I wanted to be dropped off .
How ridiculous it is to behave like this at midnight when that stop is in that bus route ?
It was totally ridiculous that when I asked him for getting me a complain book but he denied even for that .
Where is all your promises of pick up and drop off ?

When i bought tickit ahmedabad to rajkot and next day i forget tickit in my home so that reason all people driver with conductor and also inquiry window not help to me. He says first you go home and take tickit and come in bus. I have family and all people not help me and my family, he say baught another tickit, your tickit is not you have so baught new one and also i told me i have picture for tickit so all said its not valid.. And he given me new tickit my 800/ its wast and not given me refund, i also told him give me return tickit on that tickit but say no.
Very poor service for government bus and government servent, thats why india is behind all service like this type of people working in gsrtc. Same on you.
I decide dont go in gsrtc bus next time and also tell my friends and facebook, twitter wattsapp this type of service. Same on you gsrtc.