Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I dipak tiwari, travelled from ahmedabad central bus stand to baroda central bus stand by ahmedabad - baroda intercity express. The procedure for getting ticket to board in intercity express is to line up in a queue in front of the counter (Near volvo counter) at the platform and get the ticket. Today queue for the same (About 4:45 pm) was so long that by the time my turn came there were no room in the bus so i had to wait for the next bus. Next bus for baroda arrived at the platform and i got the ticket and allotted seat no 4 which is a middle seat at first row. The person at platform counter was doing allotment of seats serial wise just for his own convenience so that it would be easy for him to count the number of seats allotted. I think such allotment of seats is certainly creating dissatisfaction among passengers. For example, in my case i was allotted seat number 4 but i had occupied seat number 32 which was a window seat but later on a gentle lady insisted me to vacate the seat as seat number 32 was allotted to her. I vacated the seat and sat on my allocated seat i. E 4. Therefore, even if you book your ticket at first, seats are not going to be allotted as per your choice which is totally unfair. Also if some one is traveling with his or her family it won’t be sure that all the members of the family will sit together. The journey from ahmedabad to baroda is of 2:20 hours. Since gujarat state road transport corporation (Gsrtc) is a public transport service, the allocation of seats as per passenger’s choice (On first come first serve basis) should be strongly considered which will maintain harmony among passengers traveling by bus. My mobile number is [protected].

My complain is for the bus pass. The pass counter in himmatnagar is too much slow. Because of it nearly 7 pass are going to be removed per day. The net, server is reapetedly gone down. Many of the student have to drop from there school/collage for days. The speed of removing one pass is approx 30mins. The officers are also doing their work slowly and some times simply wasting their time by roaming here and there in the office. L want a prompt and effective reply regarding this complaint...

My complaint is about refund not received for ticket cancellation of gsrtc. Ticket information is:
Tripcode: 0500srtsnrexp51
Pnrno: g22647299
Journey date: 06/11/2018
Departure time: 05:00hrs
Seatno: 50, 51
Total bus fair: 428.00

And ticket cancellation details are:
Cancellation date: 05/11/2018

Even after 3 week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Dear concern,
I undersign hiren khatsuria was travelling from himmatnagar to mehsana in bus no gj18z3070 which service from bayad to bhuj (Sleeper coach) and i had purchase ticket from himmatnagar to mehsana which ticket no is 109182, for rs 96. First conductor had not refund me 4rs balance and when mehsana bus stand arrived he had not informed me. After that he had used bad words to me. Like surti gali. He had told me to pay 30 rs more when i was given him 50 rs. And he was given me gali. I just want to know is it authorized to talk with passenger who are travelling in state transport have to here this kind of gali's from the employee of government?

Hello sir/M'am,

Kindly request to help on this case.my name is kanzariya Nisha.Today, afternoon I have reserved Gsrtc VADODARA central to Rajkot central bus stand in sleeper bus.but now I have change my plan. Ane cancel the TKT.i hve trying cancel TKT but customer care not respond.how can I cancel my TKT?
Deatil mention below:
PNR NUMBER: G23559000
TXN number: W5YQ7YKz
From: Vadodara
To: RAJKOT
Class: sleeper
Email id: [protected]@gmail.com
Contact no: [protected]

I have cancelled 1 ticket with following PNR no.
PNR 1) G22406280

Ticket cancelled but refund amount not credited in to bank account.
Ticket already raised with GSRTC but they are unable to reply my refund status.
already 25 days passed and GSRTC tat is with in 7 to 21 days refund will be credited. called helpline number but did not get proper reply.. also sent email to [protected]@yahoo.com but did not get any reply.. this is 2nd time my refund amount not credited ... this worst services.. very bad experiend.

Please help

Respected sir, we booked a ticket online from surat central bus stand to adipur on 26/11/2018. The ticket was not booked but the amount was deduced from my account. Please, try to refund my amount.

Date of travelling-8/12/2018.
Bus name-surat to bhuj
Trip code-1800srtbhjslp15
Passengers-2
Type-sleeper
[protected]@gmail.com
Mobile no.[protected]

At the time of 2.30 am at night,
Conductor denied me to drop me off at the stop where I wanted to be dropped off .
And even he denied to give me ticket of the next stop from where I wanted to be dropped off .
How ridiculous it is to behave like this at midnight when that stop is in that bus route ?
It was totally ridiculous that when I asked him for getting me a complain book but he denied even for that .
Where is all your promises of pick up and drop off ?

When i bought tickit ahmedabad to rajkot and next day i forget tickit in my home so that reason all people driver with conductor and also inquiry window not help to me. He says first you go home and take tickit and come in bus. I have family and all people not help me and my family, he say baught another tickit, your tickit is not you have so baught new one and also i told me i have picture for tickit so all said its not valid.. And he given me new tickit my 800/ its wast and not given me refund, i also told him give me return tickit on that tickit but say no.
Very poor service for government bus and government servent, thats why india is behind all service like this type of people working in gsrtc. Same on you.
I decide dont go in gsrtc bus next time and also tell my friends and facebook, twitter wattsapp this type of service. Same on you gsrtc.

Dear team, 17th nov'18. I have booking for manmad to vadodara but failure and rs 1143 is deduction my account. I have call to customer care but not satisfied answer given me.
Request you to please check and refund my amount.
Bus : shardi to panigat (Vadodara)
Email id : [protected]@gmail.com
Mob : [protected]

Regards
Shailesh jadhav

Date 19/11/2018 na roj 7:45a. M amreli - surat bus ma bhasa point thi 3 sit advance booking karel rout no.9291228
Pnr. 23237476 # no.23, 42, 49. Amaro 1 passenger toilet java gya hata, bus driver 5 minute haiya na kari tethi ame aa seva no labh lidho nathi.
Uproot karna ser seva na mali tethi aamare ticket na paisa refund karsho..
Ticket rs -633 /-
Totalrs 726/-

Ahmedabad central bus stand to pavagadh.
Name : yash k chauhan
Trip code :1010abdcprexp51
Pnr no. G22958436
Doj :08.11.2018
Dep time : 10.10
Please note that above bus cancelled. Not coming bus.
So please send e refund following account no. [protected]
K. C. Chauhan
I claimed through e mail also. But tilldate no receive e_refund.
So please do it urgent as soon as possible early.
Thanks

K. C. Chauhan
Mo. No. [protected]

Dear sir,

Please find the attached screenshot of my ticket.

As per attachement, i was traveled baroda to ahmedabad (Ctm cross road) in kheralu depo's bus on 23.11.2018. Approx starting time from baroda 12 noon. My ticket amount was rs 96 & i was give rs 100 as note. Conductor said changes will give after sometime. He don't get till my stop was arriving & i was not tell. When i was tell for changes then he gave rs 6 between me & a another person. It means rs 3 per each person, but we will take rs 4 / person.

This is one incident was tell by me. This type issue founds also on bhavnagar - ahmedabad route.

Please take strict action on it.

I have cancelled 1 ticket with following PNR no.
PNR 1) G22406280

Both ticket cancelled but refund amount not credited in to bank account.
Ticket already raised with GSRTC but they are unable to reply my refund status.
already 25 days passed and GSRTC tat is with in 7 to 21 days refund will be credited. called helpline number but did not get proper reply.. also sent email to [protected]@yahoo.com but did not get any reply.. this is 2nd time my refund amount not credited ... this worst services.. very bad experiend.

Please help

Respected sir/medam,
In kotda sangani village of rajkot district gondal depo's bus does not arrive in time and many time they cancel the roots said that it is too late or driver or conductor not available. Particularly bus no. Gj 7689 gondal depos bus depart from rajkot to kotda sangani can not come in time after our lots of affort & conductor dilabhai rudely behave with passenger when they ask the reson for delay. Bus is depart from outside the platform. So the passenger have no idea when bus go. We have complained about this to gondal's depo manager in writing at two month ago but he did not take any action. So we desier your response.
Regards.
From
Kotda sangani

As we are very ashamed to be a passenger of gsrtc bus. We booked 5 seats this bus from somnath to dwarka time 8:55am but from the starting from somnath it got about 2 hrs late then driver and conductor started filling bus with passengers without ticket from somnath to porbandar. I made many calls on helpline no but no response. At 4:30 pm we crossed porbandar.

I am writing this complaint mail to you because today we visited ahmedabad gsrtc gitamandir for book the gsrtc bus, we met the concern person but he told me that bus is not available for the date 13-dec-2018. Even i visited 21 days before the booking date. Still i received negative answer from gsrtc ahmedabad. What will i do now?
Even all the personal bus service provider are not allowed to book the bus inside the city area.

In this case what would i have to do?

We need bus for one day on dated 13-dec-2018 8:30am.

Requesting you to please consider my mail on top priority and do the needful.

Please revert

Details are
Pnr : g23348950
Ticket id : pg5p6i
Order id : [protected]
Trip id : gsrtc:0600rjlokhag47:3248:1602:496:[protected]
From somnath to dwarka at 08:55 hrs,[protected]
Name: gsrtc

Boarding point: somnath
Reporting time: 08:55 hrs.
Seat (S) #: 23, 24, 25, 27, 26,
There was no authentic information about my bus at somnath and we get the bus 1hr 50 min late. Due to this possibly we will miss our appointment with our gm. Inconvenience is always regretted but no one taking responsibility only sufferer became sinner.

My complaint is that i booked for my wife 1 e ticket from gsrtc website. My date of journey was 20/11/2018 from dayapar to ahmedabad in express bus. My pnr no. Is g23358295 and trip code is 1630nsrvabdex51. My total bus fair is rs. 256/-. My journey time was 5.45 p. M. On my travel date, i reached dayapar bus station at 5.42 p. M. But bus was not coming till 6.15 p. M. And inquired my bus from local person who is booking ticket of gsrtc online from dayapar he has contact of next bus depot control mobile no. And conform that bus was pass by dayapar in 5.30 p. M. Considering his requests, she traveled from dayapar to ahmedabad in another privet which cost is 660 rs. Considering above facts and circumstances, i hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: parthraj s. Dodiya address: 14-vrundavan park society near gayatri school, payal nagar road, naroda ahmedabad-382330 (Gujarat) mobile: +91-[protected] email id: parthraj. [protected]@gmail.com

Journey from junagadh to rajkot.. Meanwhile bus stop due to bus in bad conditions.. Bus is of keshod depot they stop bus near highway at hotel they took lunch for half n hour then said to passenger that bus is not working need to change bus then we go with child to virpur depot by walk.. I m female member go to depot meanwhile conductor said go in any bus and no need to take a ticket so i go in bus vadodara veraval conductor of this bus said to take ticket even though we already having a ticket as conductor of previous bus didnt given any report to us.. We not ever of the same thing we resist to take ticket both conductor n driver was started fighting with us against all the passenger... Now telly as passenger where we are wrong as not given report by previous conductor... This new conductor is of depot veraval code is. 4216 both starting shouting on me kindly educated this type of third class employee to educate pessenger in this situation