Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I booked a ticket for ahmedabad-bhuj on 15th november and the payment was done but ticket was not provided. Ticket reference number is gs6839655. Payment was deducted from my punjab national bank account named prasen joshi but booking was not confirmed. Please help me with this i would like my refund of rs. 313/-. Booking was done on bus ahmedabad central bus stand - mata na madh. Please provide me my refund. Thank you!

I suresh prajapati had online ticket booked in gsrtc, satlasana to surat central bus stand in sleeper class, seat no. 7, 8, 9 journey dt:14/11/18 on dt: 31/10/18 and pnr no: g22764620 amount of rs.1002/- but on that journey date the bus was cancelled (Sleeper coach) from gsrtc technical problem and the sitting bus (Two by three) gj-18-z-4258 arranged by gsrtc kheralu depot and i have to take another tickets for journey satlasana to surat (Forced by conductor and kheralu depot manager) my new ticket no was 190429 of amount of rs.663.00.
I had not travelled in sleeper coach bus seat no 7-8-9. So i request you to refund my ticket pnr no: g22764620 of rs. 1002/- in my account : suresh prajapati
Account number: [protected], hdfc bank ltd. Chennai ifsc code: hdfc0000128
Do as early as possible

This is to bring to your attention that due to some circumstances the sleeper bus got cancelled and a gurjarnagri bus was alloted for the journey. So i was issued a ticket for the same. I was assured to get refund of the sleeper ticket, but still the amount has not been credited to my account. The following are the credentials of my two booked tickets.

Trip code: 1730msnkyvrnp15
Reason: sleeper bus was cancelled.
Booking date: 07/10/2018
08/10/2018
Journey date: 09/10/2018
Journey from: ahmedabad central busstand
Journey to: koyava rjl (Kovaya)
Ob reference no.: gs6507503
Name: ujjwal shrivastav (Seat no. 9)
Barad rajdeep pratapsinh (Seat no. 15)
Refund amount: ₹586

I was travelling by express bus with ticket no : 079722 dtd. 16.11.18
@ 09.02.28 from madhapar to gandhidham by gsrtc gadhda / gsrtc bhavnagar bus. I m a regular traveller from madhapar to gandhidham.

This bus has stoppage at gandhidham railway station but despite of my several request, conductor ignored & took the bus directly to the bus depot which is appx. Half km away from rly station stop.

Due to his this type o[censored]nethical misbehaviour, i had to reach late to my office clearing the said distance by walking as there is no local transportation available for this short distance, hence i was penalised for 01 day salary deduction. Now who is responsible for this penalty.

I strictly request the management of gsrtc to take strict action agaisnt the conductor of the subj bus in order to avoid this type of issues in future.

Await yrs.

With regards,

Dilipsinh solanki
Lakadiya
15, november, 2018
Mobile no. [protected]

Dear sir. Bhaucharaji to bhuj
I am writing this email to draw your attention to the misbehaviour of your employees towards me.
The matter is that the hadn't arrived in our village, but we have documents authorised by dipo manager that the bus should be arrived in our village. When we told bus driver and conducter to this they didn't reply properly and misbehaved with us.
I request you to kindly to take immediate action toward them

Sir
Morning bus from anand to khambhat (8.00 am) and evening bus from khambhat (17.30pm) both bus timimg getting late due to overbridge construction at petlad. Overbridge construction since 2017 and it is under stay. Divergen given via petlad city. Due to this bith the bus getting late daily.in this route maximum persons up down working in govt, semi govt. State govt. Pvt company, banks etc. All are getting late in duty timimg as well as reached home very late.

It is requested to change the diversion route from via fangni-sandeshar so that time could be saved. Already two bus timings implemented by depo authority vis fangni sandesar. Written complain alreadt posted to dto nadiad as well as sr dto naroda, but till date no replay come. This request is till the construction of overbridge at petlad. Pl do needful and help.
Thanks
H n darji
Ongc khambaht

I am from gujarat... I have been standing here in rajkot city bus station in quack for nearly one and half hour due to error in booking online tickets for the destination i want to go! I dont see any digitalisation here... Please fix the servers and please fix the issue related to online booking as soon as possible!!! Yours sincerely responsible citizen of rajkot - gujarat - india!

Respected sir,
I have book online bus ticket of gsrtc from junagadh to vadodara on 14.11.18 & bus timing is 8.00 pm from junagadh bus station but bus of gsrtc arrived at junagadh bus station on 9.00pm so, it seems to be one hour late & bus is in faulty condition informed to us by junagadh gsrtc staff. & they told us to cancle my tickets due to technical fault in bus.& also told us there is no responsibility of gsrtc in case any problem arise on the way. So, pls consider my complaint & do needful as soon as possible due to face inconvenience from your side. My seat no 11-12.
Name: jatin vinodrai saglani
Contact: [protected]

My name is mehul mehta. I booked 2 tickets in gsrtc volvo. My pnr no. Is g23181659. I got damaged seat and it didn't work properly. Even the handles are broken. You can not put your legs properly. You can not put your water bottles properly. They are not going to refund me even they don't give attention on it. I am paying for it and getting damaged seats. It happened second time with me. I want my refund. Why should i pay more for this kind of service.

અમે મહુવા જૂનાગઢ એક્સપ્રેસ બસ નઁ:GJ 18 Y 7773 મા મુસાફરી કરી રહ્યાં હતાં ત્યારે બગસરા થિ થોડે આગળ જતા માણેક વડા પાસે બ્રેક ફૈલ થતા કુલ ૮૦ જેટલા મુસાફરોને હાલાકી નો સામનો કરવો પાડ્યો હતો.
જૂનાગઢ તથા બગસરા ડેપો નો પણ સપોર્ટ મળતો નાથી એક્ષટ્રાં બસ ની પણ વ્યવસ્થા કારી નથી આપી.
આ બસ બગસરા ડેપો (Division:અમરેલી) ની છે.

ડ્રાઈવર અને conductor કોન્ટેક્ટ કરે છે પણ કોઈ પણ રીતનો સપોર્ટ મળતો નથિ. તેમનાં જણાવ્યા અનુસાર છેલ્લાં એક અઠવાડિયા થિ આવી રીતે બસ હેરાન કરે છે.

આ ફરીયાદ ઉપર જરુરી રીતે કડક પગલાં લેવાય તેવી વિનંતિ સાથે...

Hello sir /mam,
I had booked three tickets from junagad to ahmedabad on 13-11-18 of departure time 9.30am from junagad... Details given below of booking:-
*gsrtc m-ticket*junagadh to ahmedabad central busstandname:rahul jaintripcode:0715smntksnex51pnrno:g23143629 doj:[protected] deptime:09:35:00hrs seatno: 36, 37, 38 class: expressboardingpt:junagadhtxn pass:vf3qzxfn

I had later cancelled the tickets successfully, but the remaining money has not yet been refunded into the payees accont, please take suitable concern on this.

Yours sincerely,
Rahul jain

Using swear words during on duty to senior citizen and female by conductor. There was no space to get in the bus. And also no space for seat properly on reserved seat. Senior citizen was going to fell down but conductor did not care. He started quarrel without manners. He don't know about how to talk with passengers.
And who allowed him to swear?
Botad - ahmedabad (2:15)

I need action for this.
Shivangbhatt144 @gmail.com
I revert back to me as soon as possible.

My pass has over 16 days ago, i visited gsrtc baroda four times from 16oct18 to 13nov18
Every time internet issue is there at nizampura bus stand and central bus stand in vadodara, and they are not resolving this issue and the gsrtc employees are behaving rudely to every person
Do the needful asap
Please do permeanent solution of this internet issue

Sir, please change the sama pick up point to amitnagar again because there is unavailability of basic needs like water, shelter, snacks, rest rooms, etc
Which are easily available at amitnagar.
And around 200s of passenger of daily up-down for jobs are getting suffer due to this sama point.
Please change this to amit nagar because it is more spacious than this existing sama point is totally not reliable to all and every passengers.
In this busy time no one is free to complain against this..
And all are compromising which is ashamed for gsrtc.

Sir am having exp pass from gandhinagar-kheralu upto 15 nov. Extra bus gjr47 charged me 78.00 for traveling from visnagar to gandhinagar and denied my pass. And the bus also halted for 30 min from 8:00-8:30 at a restaurant at balva there by killing my precious 30 min and other assignments.
Bus tkt no 106682.
Bus no gjr47
Extra ambaji to amdabad

Please refund my ticket amount as bus was not reached at surat bus stand.. Till 8:40am. Time was 7:00am. My deatails are e ticket. Pnr numberg22771607, journy :surat to baroda, trip code 0700srtdhdexp51, 4 seats., as senior citizen was there so i have to travel by another option., on that day. We had waited there as much as we can but do not able to traveled by that bus on time.

I booked two tickets from ahmedabad to rajkot on date: 11.11.2018 for date: 12.11.2018 from gsrtc application.

Rs. 841 was deducted from my account, but i have not received any message neither email of tickets.; in gsrtc application under view booking it is shoeing two transactions but both failed. Then i inquired on[protected] they told me to call at 11 as their server was down and told that it will take 1 hr.
So i called again at 11, they still said the same thing that server is not working call at 12.
Then i again called on[protected] at 12pm he told me that my tickets are not booked. He gave me same reply and has given me help line no[protected].
I tried almost 10 times call not connected to the customer care executive.

Then tried for 11th time still i listen only ivr.

I am attaching screen shots of payment deducted and failed tickets history details.

I hope i will get my money rs. 841 back which is wrongly deducted from my account due to technical error.

And i hope i will receive some positive response on my query

Dear sir

With reference to above. I would like to state that i am a passenger of jetpur. While traveling from jetpur to rajkot in porbandar mehsana bud at jetpur at 7.45 am on 12.11.2018. The bus is full of passenger (Gents) and there is no area to seat or stand. Being a lady i stand behind the cabin of driver. And driver is speaking non sense that i can't stand nearby area of driver cabin and there is a rule. Anf telling me to go out of the bus. Being a lady he is misbehaving and talking all non sense. Then after i go to behind. And he is allowing al other people to seat in his cabin.
Kindly do needful. And please teach some manners to ur employees how to behave with lady.

Dear sir,
As i have reasearved two seat in bopal deesa bus from pic up point at iscon cross road at 6:10 am in online gsrtc website.
But it second time happen with me that i am not allotting researved seat. And also conductor said that it is not him responsibility.
Conductor also said that he have no information regarding researved sheet.

Kindly do needful. And take action.

I was booked a ticket online by paytm on gsrtc bus gurrajnagari but bus came late also not announced by surat central bus depot enquiry reaction and while i talk with them they misbehave me and also i ask to the police person but also they are abused me and said u have to go and see when bus and in which platform... Also said that when bus arrives we know that number bus is came...
And finally i lost my bus and time also.