Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir/ madam,
I start my travwling from navsari at 5 am on 7/11/18 via volvo and reached at ahmedabad aroud 11:00 am took around 6 hr for 288 km.
Then after i caught other volvo 7/11/18 via gj-07-yz-6109 (Bus code inside aa8) from ahmedabad to palanpur.
Hear i am complain against bus conductor because he do now about stoppage also he cut the tickets more than 47 from ahmedabad which is more than capacity of bus according to rules which is not acceptable rto rules.

I am complain against driver also because he took around 4hr and 20 minutes for 152 km for single trip which is more than regular gurjarnagri bus and sleeper bus which is not fullfil of volvo service. Also he stop bus next to mahesana station chokdi for 2 pesenger who took the tickets of mehsana only similarly stop for one more
Passanger who took tickets of previous station and drop on next station you can check cc tv of bus and bus station report on each station. So due to this gsrtc get financial loss and not able to give proper service.
From: sunil jaganiya
Asst. Prof. [protected]
10-yoginagar soc., chhapra
Road, navsari.

My complaint is about refund not received for ticket cancellation of gsrtc. Ticket information is:

1) trip code: 0700brddhrgjr47
Pnr no : g22566576

2) trip code: 1100shrdamlsl30
Pnr no : g22741757

3) trip code: 0830dhrbrdexp51
Pnr no : g22742143

Even after a week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.

I booked tickets from ankleshwar to mehsana on dated 9/11/2018 two times for my wife and daughter, they too money and transaction thru gsrtc portal and not giving any detail like notification, email, sms.. Nothing and they deduct money from net banking and no tickets booked this is pathetic portal and fraud even they do not send money back or any intimation about it. I am requesting please look into this case and i have attached my net banking transaction detail. Expect refund all amount asap.

Cuatomer no allowing to sit at reservation place. Reservation is done online. Have hard copy of ticket with id proof. Trip from jamnagar to palitana. Do the needful.

Ticket details
*gsrtc m-ticket*jamnagar to palitana name: praful j shah tripcode: 0600jmnpltexp51 pnrno: g23006615 doj: 10/11/2018 deptime: 06:00hrs seatno: 21, 22, 26, 27, 28 class: express boardingpt: jamnagar txn pass: drm8vbke pls carry ur photo id during jrny. T&c apply

I had booked gsrtc bus from bhuj to gandhinagar date 9/11/2018 seat no. 8 at 10pm,
I had to board from kukma station but bus had not came at the station,
I waited for 2hours yet bus not came and no one was also answering the call,
So tiredly i had to come at home,
I think gsrtc buses are flying because on road it is not coming.

My pnr number g22797308

Recently 2 buses, Junagadh to Mangrol bus not stop at Dipanjali bus stop, beside Swaminarayan Temple, Junagadh.

Buses were empty, . Driver was not even see passengers on bus stops, I observed even other route buses also not stoping here many times.

Junagadh bus depot contact number always busy.

Date. 09/11/2018
Time, 3:40 to 4:30 pm

C.M.Patel
Mobile - [protected]

Respected sir,, dt. 9.11.18

Today i am waiting at sayla bus stop from 11.30 to 13.15 hrs. For want to journey from sayla to surendranagar but not a single bus. So very bad service of gsrtc bus.
Kindly request look into this matter.
This type problem frequently face every year due to our religious activity in sayla every year after diwali.
So humble request you to resolve this problem. Hope you will take it positive.
Thanks & regards,

Paresh bhavsar
From. Bhavnagar

Sir,
I am booking my ticket in this express bus. But my experience for this bus like local bus. Becouse
1. Bus drive hold bus for 30to 35 min at 2 place means 60 to 120 min hold in my 8 hrs of journey.
2. Picking passanger every 5 min place during vasad tarapur highway.
3. Passanger harresment, children are filling boring and my next connectivity from jamnagar is totaly disturb.

Date of journey 09/11/18,, vadodara to jamnagar trip.

Here i would like to remain your tag
'time, salamati, and swachta'.

Regards.
Bhavya
[protected]

Sir today at shirpur bus stand in maharashtra bus driver of shirpur to vadodara bus tried to beat a passenger requesting bus conductor to board the bus 10 minutes before the departure time. Other passengers and shirpur depot driver tried to control bus driver driver continuously abused the passenger., which was clearly against the image and good services. Of gsrtc. Date 19/11/2018

I am travelling from thara ddr to mandvi (Bhuj) in ambaji to mandvi bus on 08112018 i have booking sleeper seat no 12 and window of seat no 12 not close due to some problem in setting of window glass, ihave inform bus conducter for help in closing window but my problem not solved i have asking for conplain book he deni said i have new and i have no complain books. I have suffer holl night

Hello,
I booked 3 tickets from gsrtc app from android phone on date 02/11/2018 for the date 08/11/2018. As per respective authority of gandhinagar s. T. Depot bus is cancelled. So they told me to apply refund online. I am not able to cancel online.
Gandhinagar s. T. Depot authority was very rude in their answers and very poor service from gsrtc. They even did not inform about cancellation.
Kindly proceed my refund including reservation charges at earliest.

Trip date: 08/11/2018
Source: gandhinagar
Destination: bhavnagar
Bus departure time: 11:45am
Seat no.: 13, 14, 15
Express bus
Pnr: g22845060

Regards,

Aatrey mehta

Dear sir,
I had booked a ticket with pnr g22670690 boarding from vapi. I reached destination at 7.30 pm bus arrived at 8.30 pm. On arrival i came to know that my seats are already occupied by others pnrs. I need refund of 1160 rs also this was really horrible experiences travelling with gsrtc as no one surat controller vapi controller was supported. Finally i had to lot of begging with ahmedabad poladpur bus driver conductor for seat with paying additional 988rs.
Phone [protected]

On the occasion of diwali i was at bhutdi zanpa bus station at vadodara, it was 3.15pm i did inquiry about savli bus from there, duty officer said no bus at all.. I was shocked.. Than i said can i have complaint book?? They said we don't have it.. U have to visit panigate bus depot for complain book.. Isn't it strange!!

I have big hope from st bus nigam management, you guys will take action on this and do indirectly inquiry too so management can understand how common people suffer.

This online complaint satisfaction rating is just 2% so i am worried about my this complaint action.. Hope bhagvan give u some sad buddhi to take action.

Jai hind.

Rasesh shah
[protected]

I have booked 2 tickets from kalol to somnath there after one ticket cancel but refund amount not received in my account. Ticket details are below mentione.

My PNR number : G22382961 and

Date of journey : 6/11/2018

Seat number : 10
So please any suggestions for how to return my refund amount in my account.
Any kind of process for that can inform me. I have cancelled the ticket but not received refund amount in my account.

I am complaining about a very noisy journey through our bus transportation... Like all the glasses of windows of bus are so old and unfitted properly that while travelling so much noise created and it is just difficult to all passangers so please try for our benefit by reducing this noise through your active action... So here it can be damage to health of all and it will be harmful to those who have to live in silent or peaceful space and to whom travelling is not avoidable.. So please do something for this so it wil give impact on noise pollution and decrease in it all over city then in district and gradually all over nation... Your single action will give rise to multiple opportunities for development of country...
Thanks..
Yours faithful an awake citizen of india

Palanpur to mata na madh bus hotel stop at navrang hotel, this hotel food quality is very bad and higher prize than mrp. During the night bus pessanger haven't any other option for take food. Hotel owner strickly obtain the high rate compare to mrp. Hotel owner revome the prize shown in packed food and obtain high rate as per his wish so this is not fair. Bus driver and cunductor says that we are not able to say any statement because gsrtc...

Today, i wanted to be booked tickets on online app. Gsrtc, for going to palitana, for 23.11.18. Only 3 bus times were available for booking. I personaly contacted st depot booking centre, where more bus times were shown, and booked there.
Same situation was also seen in other booking, for going to shankheshwar sami, only 3 times were available. Why different showing between st booking centre and onlinebooking.

I request you to add/update all bus times in booking.

Always may be updated gsrtc onlinebooking software, showing all bus times.

Kamlesh c shah
[protected]

Dear sir,
I have tried to book the seat on gsrtc.in on 2nd november, 2018 with reference no: gs6694083.
The amonut of rs.125 was debited successfully from my account but my ticket not confirmed.
I have made online complaint on the gsrtc portal but process regarding refund of the amount is not initiated yet.

I am seeking the refund of amount as early as possible.
Also i request you to make gsrtc more accountable towards it's customers.

Kindly do the needful.

Gsrtc online ticket service is very poor...

I booked my ticket from mehsana to halol but unfortunately ticket is not booked and the ticket amount is deducted in my account, still i couldn't get my refund in my account, they provide very poor online service, money deducted in online account but they not provide ticket...

Please do needful on this matter

Ticket reference number :- gs6655203
Transaction id:- [protected]igaeqvcwg0

Pnr number - g22804519
Date of booking - 31st october 2018
Date of journey - 3rd november 2018
Class - ac luxury
Pick up point - ahmedabad iscon gsrtc stand
Cost of ticket - 235 inr
Travel distance - 169 kms
Scheduled time - 7:15 pm
Actual time of arrival - 9-30 pm

The bus arrived around 1 hour and 45 minutes late and nothing about regarding the expected late arrival was communicated to passenger. The gsrtc enquiry number was always busy.

How does gsrtc plan to compensate for the time and the inconvenience caused to the passengers?