Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

We have booked online ticket for junagadh in rajkot to una (Extra) bus and paid 354 rs. And bus was not on time it shows 18:00 online and announced by rajkot bus stand 7:45. We have to reach on time therefore we have take another bus and paid another 204 rs. Is this a way to cheat customers? We are not provided with refund of 354.00. Expect a positive response for society benefit that whether we should trust public transport or not?

Dear sir,

I am a passenger pass holder of gsrts and we are facing problem with bus schadual from dhandhuka to botad. At evening we have no bus during the time 6:30 to 8:00 pm so request to you please arrange bus between this time. Almost we are 15-20 passanger to updown from the dhandhuka to botad location.

Awaiting your prompt reply.
Regarda,
Mayank acharya
(M) [protected]

I am trying to book gsrtc ticket online for my next journey tomorrow. I am not able to do it as when i choose bus, i get a message that "system is facing some difficulties to process your request at this time. Please try after some time."
Kindly tell me how to book my ticket. I heard that there is one gsrtc office at paldi, ahmedabad where i can go personally and book my ticket. Please send me complete address and phone number of that office. Best is... If i get some other link from where i can book online. Thanks.

I booked a bus ticket from paytm which cost around ₹103. I reached the vadodara station well within time but then the worst part was experienced by me. I reached the helpdesk as i unable to find the bus, but they are not able to answer the bus platform. I wait for bus on the station from 9:25 to 10:30 am then after frustration i took another bus.
After this situation i will never wish to book ticket for bus journey. As it was very annoying that they are not able to locate me the bus.
Highly disappointed from your service, i will suggest you to improve your service.

Pnr no: - g22792101

Driver of 8.15 bus from baroda to ahmedabad.. Gsrtc volvo is really rash and driving roughly... Please address immediately.. Honking a lot. Driver was very rude in body language and very rash, continuous honking drive. No lane discipline. All 40 plus passengers or so were unsafe for 2 hrs. Its pathetic. Need to take some action inorder to keep some check on the drivers. What about people on the road?
You must hire drivers with proper stable driving style. Safe and sound
I request to take strict action against these drivers and warn them.

Bhavnagar to gandhinagar bus which is running at 6:15 am is very old and running very very slow.
Need to replace the bus.
We have been facing so much difficulties and all passengers are very frustrated. Also all cities bus stand are getting new, even small village's bus stand is getting renovated but bhavnagar has still old bus stand. I think it needs some work from government.
Please do the needful.

I have booked single ticket from ahmadabad to surat on 21-jan-2018.
Transaction failed ticket was not confirmed but money debited from my account and not refunded till date
The details are below.

Sms from bank for debit:
Thank you for using debit card ending 9025 for rs.516.00 in ahmedabad at gsrtc23988 on[protected]:11:35:15 avl bal: rs.43430.54

Online statement transaction:
Ref. No.[protected] dated[protected]

Thanks and regards
Hardevsinh vala

Hello Sir,
I have booked ticket from BARODA CENTRAL BUS STATION to JUNAGADH on 22/10/2018 for date 06/11/2018. At the time of payment, Money is deducted successfully but my ticket was not confirmed and after some time it showed as fail transaction. but transaction was successfull.

I raise Complaint regarding Refund on http://mail1.gsrtc.in/helpdesk/open.php but never get my complain number on mail or Mo. number.

Please response asap as i need to pay my credit card bill and it's deducted from my credit card.

Thanks & Regards
Meera Tank

Uparokt vishaye janavanu k 30/10/2018 na samachar patra maa nava bus port nu kaam 50% kaamgiri puri thaya baad haal maa shastrimedan maa hungami dhorane karyarat st bus stand ne may 2019 sudhi maa nava bus port maa lai javanu janavyu che.
Sampurna bus port ni kaamgiri puri na thaay temaj darek noc. Madi naa jaay tya sudhi chalu karvu chalu kaame koi moti durghatna k akasmaat thashe athva kanuni koi vivad thashe? Yatrikoni bheed rehta koi anichaniya banav bani shake che maate sampurna bus port ni kaamgiri puri thaya pachi j chalu karvu.

The new a.c. Volvo buses started between bhavnagar and Ahmedabad is running late by 1.15 hours. The website claims the bus takes 3.15 hours to complete the journey. The driver of the bus says it takes 4.30 hours. The depot manager, customer care, and Volvo depot manager does not know about the whereabouts and status of buses. The bus conductor is not carrying a complaint book also. I have spent 1 hour talking to various gsrtc employee to and customer care executives but no one had any answers.

તા: 30/10/2018
GSRTC ની વેરાવળ - ભુજ ની સ્લીપર બસ ની ફરિયાદ બાબત..

અહીં જૂનાગઢ થી 29/10/18 ના રોજ રાત્રે 11:40pm વાળી વેરાવળ - ભુજ સ્લિપર બસ મા મારા mother ઑનલાઇન જૂનાગઢ થી આદિપુર ની ટિકીટ બુક કરાવી મુસાફરી કરતા હતા (pnr no.[protected] ત્યારે ગાંધીધામ પહોંચ્યા પછી ગાંધીધામ થી 3 km દૂર રસ્તા વચ્ચે બસ ઊભી રાખી ઑનલાઇન ટિકિટ જેણે કરાવી હોઈ તેવા મુસાફરો પાસે આદિપુર સુધીની ટિકીટ છે કે નહી તેમ સિનિયર સિટિઝન મહિલા મુસાફરો ને પૂછી ને હેરાન પરેશાન કરવા મંડ્યા..
પહેલો પ્રશ્ન એ કે સુ મુસાફરોની કંડક્ટર ને અપાતી યાદી મા મુસાફરની છેલ્લે ઊતરવાની જગ્યા ની સુ જાણ કરવામા આવતી નથી?

વળી ટિકિટ ના લીધી હોઈ તો રસ્તા વચ્ચે લેડિસ મુસફરો ને ઉતારી દેવાના?? આ છે "સલામત સવારી ST હમારી" ??

મણસાઇ ના હોઈ તો કઈ નહિ પણ્ તોછડાઈ આટલી વધી ગઈ છે તો આવા GSRTC મા જૉબ કરતા કંડક્ટર કે ડ્રાઇવર ને છુટા કરો..
કંડક્ટર પોતે પૅસેન્જર ની સીટ મા સુઈ જાઇ એ કેટલું યોગ્ય છે?? ફરજ પર સુઈ જવાનો પગાર ગવર્મેન્ટ કંડક્ટર ને આપે છે??
ઑનલાઇન બુકિંગ વાળી બસો મા કંડક્ટર ને રાખવાની સુ જરૂર?
ગવર્મેન્ટ પર નુ ભારણ ઓછું કરો.

આ ફરિયાદ મને પડેલી એક મુશ્કેલી માટે નથી કરી પણ્ આવુ કેટલી વખત બન્યું છે બિચારા અભણ માણસો તો કેવી રીતે ફરિયાદ કરવી એ જાણતા પણ્ નથી ને વળી ફરિયાદ લખે તો પાછળથી ફાડિ નાંખવામાં આવે છે.
વળી વેરાવળ થી આવતી ને ઉપર જતી બસો જૂનાગઢ ના સ્ટેશન થી વહેલી ઉપાડી દેવાઈ છે.
આ બાબતે આપ ઉચિત પગલા લેશો તેવી અપેક્ષા ભારત ના દરેક નાગરિક રાખે છે...
આ સાથે ટિકિટ ની કૉપી જોડેલ છે

જૂનાગઢ.

Dear sir/madam,

We are standing on the bardoli station around 10 a. M. On 30 october, 2018. At this time dharampur-olpad bus has to be came and do not stay on the bardoli bus station. We are shown almost seat empty. This problem is not today. Every day we are facing this problem...

My humble request for you. Please pay your attention and solve this problem as soon as possible...

Thanks and regards,
[censored]al

I had booked two e-tickets for me and wife from nashik to ahmedabad vide booking id : nu[protected] pnr - g22612433 doj: 22/10/2018 time: 1930hrs from nashik to ahmedabad. When i reached at busstand i was intimated that due technical reasons sleeper bus will not go either you travel by ordinary bus or cancel your tickets. I cancelled my tickets but refund not received yet. My cancellation ticket no is #73847298 dated 22/10/18. It is requested that necessary action maybe initiated for an early refund.

Dear sir/mam,
Today on dated 29/10/2018 morning at 08:15 am i am travelling in the bus (Bhuj to rapar via adipur gandhidham) i am travelling from anjar to adipur.
And i noticed that the conductor behaviour towards the passanger is full of parciality.
For example i told the conductor to stop bus at railway fatak (Anjar) but he told me that there is no stop for there, so i asked him where is the next stop. The conductor told me that next stop is the bus stand only.
I accept it and sit in the bus to follow the gsrtc rules. But after 05 minutes another passanger (Collage girl) said to stop the bus at ramdevpir golai
And conductor stoped bus their. Please note that there is no stop at ramdevpir golai and conductor just said me before five minutes ago that there is no stop before bus-stand of adipur then how he stopped bus at ramdevpir golai before adipur bus-stand.

Dear sir, i want to know you that the bus driver is misbehaving with the passengers. Today the bus is stand in jetpur bus station and i came to the bus station and bus was start, that bus was not transferred like 10 cm and i show my hand to the bus to stop the bus and i just settled in bus but the bus driver is so rude with me. And sir i want to also know you that this bus is not at time ever. The time was like 6:45, 7:15 or sometimes 7:25 so we have difficulty to reach at the bus timing that which time we should come to the bus station. After leaving this bus i get bus after the half an hour and i have to reach at the hospital at time so this bus is suitable for me but the bus driver is so rude. Time of this bus from jetpur is 7:20 and i came at the 7:05 after that the bus driver misbehaved with me in front of all the passengers. The bus is from porbandar to mehsana and my issue was being on the 29 october. So sir please solve my problem. Thank you

Bus vautha ahmedabad gj 18 y 3961 time 7:25 pm. I arrived at parswanth circle and stand here when bus is coming i was standing at busstand and i raised my hand and shouted but he was not stop then i was gone ranoda sekhdi but still driver not stop and i was go chaloda stand and pick a bus.. Driver become angry and roudly behaviour with my brother and with me. So please take a action bcoz driver and conductor were too much roudly behavedvwith us so immediately take a action. City (Dholka) parshwanth circle

I have inquired about bus arrival time that is generally scheduled 8:15 pm mini bus from Jamnagar to Rajkot.
Inquiring counter not giving proper response and give detail about if bus will come or have some issue occured or something else.
Please take some disciplinary action ASAP, against authorised person. Also do needful to passenger who want to travel through Government transportation.

Hope this complaint will be taken in consideration and do rightful action will be taken ASAP.

Thanking You,
One of the Indian passenger

There was no one(depo staff) at vanthali bus depo when i went for bus inquiry, many people was suffering with lack of staff who can manage the depo.
Atleast one office should be there for the conversation.
If like this will do at any government sector than how can we develop that area.
So many peaple were facing problems who were not from saurashra and was at vanthali.
Date : 28/10/2018

Bus no. 020649 ahmedabad to karjan
Bus route board was not readable. At ctm bus stop conductor was taking on his personal mobile and not answer to passanger. When passangers were angry. He was talk with passenger very roudly. And talk dead language. He stop the bus on ahmedabad-vadodara express highway and asked me get out from my bus (Bus is not conductors property).

Bus:bharuch to anjara date:28/oct/2018
. I seat at ahmedabad with registration

Your bus ticket booking has been confirmed.

Pnr : g22722924
Ticket id : pegbym
Order id : [protected]
Trip id : gsrtc:0730brcanjgj47:881:10246:1453:[protected]
From ahmedabad to samkhiyali at 11:35 hrs,[protected]
Name: gsrtc

Boarding point: new bus terminal-1
Reporting time: 11:35 hrs.
Seat (S) #: 16,

. We are waiting at sanad last 2 hours
We are stuffing
. I hope you will action on this case