Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I have booked 2 tickets from kalol to somnath there after one ticket cancel but refund amount not received in my account. Ticket details are below mentione.

My PNR number : G22382961 and

Date of journey : 6/11/2018

Seat number : 10
So please any suggestions for how to return my refund amount in my account.
Any kind of process for that can inform me. I have cancelled the ticket but not received refund amount in my account.

I am complaining about a very noisy journey through our bus transportation... Like all the glasses of windows of bus are so old and unfitted properly that while travelling so much noise created and it is just difficult to all passangers so please try for our benefit by reducing this noise through your active action... So here it can be damage to health of all and it will be harmful to those who have to live in silent or peaceful space and to whom travelling is not avoidable.. So please do something for this so it wil give impact on noise pollution and decrease in it all over city then in district and gradually all over nation... Your single action will give rise to multiple opportunities for development of country...
Thanks..
Yours faithful an awake citizen of india

Palanpur to mata na madh bus hotel stop at navrang hotel, this hotel food quality is very bad and higher prize than mrp. During the night bus pessanger haven't any other option for take food. Hotel owner strickly obtain the high rate compare to mrp. Hotel owner revome the prize shown in packed food and obtain high rate as per his wish so this is not fair. Bus driver and cunductor says that we are not able to say any statement because gsrtc...

Today, i wanted to be booked tickets on online app. Gsrtc, for going to palitana, for 23.11.18. Only 3 bus times were available for booking. I personaly contacted st depot booking centre, where more bus times were shown, and booked there.
Same situation was also seen in other booking, for going to shankheshwar sami, only 3 times were available. Why different showing between st booking centre and onlinebooking.

I request you to add/update all bus times in booking.

Always may be updated gsrtc onlinebooking software, showing all bus times.

Kamlesh c shah
[protected]

Dear sir,
I have tried to book the seat on gsrtc.in on 2nd november, 2018 with reference no: gs6694083.
The amonut of rs.125 was debited successfully from my account but my ticket not confirmed.
I have made online complaint on the gsrtc portal but process regarding refund of the amount is not initiated yet.

I am seeking the refund of amount as early as possible.
Also i request you to make gsrtc more accountable towards it's customers.

Kindly do the needful.

Gsrtc online ticket service is very poor...

I booked my ticket from mehsana to halol but unfortunately ticket is not booked and the ticket amount is deducted in my account, still i couldn't get my refund in my account, they provide very poor online service, money deducted in online account but they not provide ticket...

Please do needful on this matter

Ticket reference number :- gs6655203
Transaction id:- [protected]igaeqvcwg0

Pnr number - g22804519
Date of booking - 31st october 2018
Date of journey - 3rd november 2018
Class - ac luxury
Pick up point - ahmedabad iscon gsrtc stand
Cost of ticket - 235 inr
Travel distance - 169 kms
Scheduled time - 7:15 pm
Actual time of arrival - 9-30 pm

The bus arrived around 1 hour and 45 minutes late and nothing about regarding the expected late arrival was communicated to passenger. The gsrtc enquiry number was always busy.

How does gsrtc plan to compensate for the time and the inconvenience caused to the passengers?

We have booked online ticket for junagadh in rajkot to una (Extra) bus and paid 354 rs. And bus was not on time it shows 18:00 online and announced by rajkot bus stand 7:45. We have to reach on time therefore we have take another bus and paid another 204 rs. Is this a way to cheat customers? We are not provided with refund of 354.00. Expect a positive response for society benefit that whether we should trust public transport or not?

Dear sir,

I am a passenger pass holder of gsrts and we are facing problem with bus schadual from dhandhuka to botad. At evening we have no bus during the time 6:30 to 8:00 pm so request to you please arrange bus between this time. Almost we are 15-20 passanger to updown from the dhandhuka to botad location.

Awaiting your prompt reply.
Regarda,
Mayank acharya
(M) [protected]

I am trying to book gsrtc ticket online for my next journey tomorrow. I am not able to do it as when i choose bus, i get a message that "system is facing some difficulties to process your request at this time. Please try after some time."
Kindly tell me how to book my ticket. I heard that there is one gsrtc office at paldi, ahmedabad where i can go personally and book my ticket. Please send me complete address and phone number of that office. Best is... If i get some other link from where i can book online. Thanks.

I booked a bus ticket from paytm which cost around ₹103. I reached the vadodara station well within time but then the worst part was experienced by me. I reached the helpdesk as i unable to find the bus, but they are not able to answer the bus platform. I wait for bus on the station from 9:25 to 10:30 am then after frustration i took another bus.
After this situation i will never wish to book ticket for bus journey. As it was very annoying that they are not able to locate me the bus.
Highly disappointed from your service, i will suggest you to improve your service.

Pnr no: - g22792101

Driver of 8.15 bus from baroda to ahmedabad.. Gsrtc volvo is really rash and driving roughly... Please address immediately.. Honking a lot. Driver was very rude in body language and very rash, continuous honking drive. No lane discipline. All 40 plus passengers or so were unsafe for 2 hrs. Its pathetic. Need to take some action inorder to keep some check on the drivers. What about people on the road?
You must hire drivers with proper stable driving style. Safe and sound
I request to take strict action against these drivers and warn them.

Bhavnagar to gandhinagar bus which is running at 6:15 am is very old and running very very slow.
Need to replace the bus.
We have been facing so much difficulties and all passengers are very frustrated. Also all cities bus stand are getting new, even small village's bus stand is getting renovated but bhavnagar has still old bus stand. I think it needs some work from government.
Please do the needful.

I have booked single ticket from ahmadabad to surat on 21-jan-2018.
Transaction failed ticket was not confirmed but money debited from my account and not refunded till date
The details are below.

Sms from bank for debit:
Thank you for using debit card ending 9025 for rs.516.00 in ahmedabad at gsrtc23988 on[protected]:11:35:15 avl bal: rs.43430.54

Online statement transaction:
Ref. No.[protected] dated[protected]

Thanks and regards
Hardevsinh vala

Hello Sir,
I have booked ticket from BARODA CENTRAL BUS STATION to JUNAGADH on 22/10/2018 for date 06/11/2018. At the time of payment, Money is deducted successfully but my ticket was not confirmed and after some time it showed as fail transaction. but transaction was successfull.

I raise Complaint regarding Refund on http://mail1.gsrtc.in/helpdesk/open.php but never get my complain number on mail or Mo. number.

Please response asap as i need to pay my credit card bill and it's deducted from my credit card.

Thanks & Regards
Meera Tank

Uparokt vishaye janavanu k 30/10/2018 na samachar patra maa nava bus port nu kaam 50% kaamgiri puri thaya baad haal maa shastrimedan maa hungami dhorane karyarat st bus stand ne may 2019 sudhi maa nava bus port maa lai javanu janavyu che.
Sampurna bus port ni kaamgiri puri na thaay temaj darek noc. Madi naa jaay tya sudhi chalu karvu chalu kaame koi moti durghatna k akasmaat thashe athva kanuni koi vivad thashe? Yatrikoni bheed rehta koi anichaniya banav bani shake che maate sampurna bus port ni kaamgiri puri thaya pachi j chalu karvu.

The new a.c. Volvo buses started between bhavnagar and Ahmedabad is running late by 1.15 hours. The website claims the bus takes 3.15 hours to complete the journey. The driver of the bus says it takes 4.30 hours. The depot manager, customer care, and Volvo depot manager does not know about the whereabouts and status of buses. The bus conductor is not carrying a complaint book also. I have spent 1 hour talking to various gsrtc employee to and customer care executives but no one had any answers.

તા: 30/10/2018
GSRTC ની વેરાવળ - ભુજ ની સ્લીપર બસ ની ફરિયાદ બાબત..

અહીં જૂનાગઢ થી 29/10/18 ના રોજ રાત્રે 11:40pm વાળી વેરાવળ - ભુજ સ્લિપર બસ મા મારા mother ઑનલાઇન જૂનાગઢ થી આદિપુર ની ટિકીટ બુક કરાવી મુસાફરી કરતા હતા (pnr no.[protected] ત્યારે ગાંધીધામ પહોંચ્યા પછી ગાંધીધામ થી 3 km દૂર રસ્તા વચ્ચે બસ ઊભી રાખી ઑનલાઇન ટિકિટ જેણે કરાવી હોઈ તેવા મુસાફરો પાસે આદિપુર સુધીની ટિકીટ છે કે નહી તેમ સિનિયર સિટિઝન મહિલા મુસાફરો ને પૂછી ને હેરાન પરેશાન કરવા મંડ્યા..
પહેલો પ્રશ્ન એ કે સુ મુસાફરોની કંડક્ટર ને અપાતી યાદી મા મુસાફરની છેલ્લે ઊતરવાની જગ્યા ની સુ જાણ કરવામા આવતી નથી?

વળી ટિકિટ ના લીધી હોઈ તો રસ્તા વચ્ચે લેડિસ મુસફરો ને ઉતારી દેવાના?? આ છે "સલામત સવારી ST હમારી" ??

મણસાઇ ના હોઈ તો કઈ નહિ પણ્ તોછડાઈ આટલી વધી ગઈ છે તો આવા GSRTC મા જૉબ કરતા કંડક્ટર કે ડ્રાઇવર ને છુટા કરો..
કંડક્ટર પોતે પૅસેન્જર ની સીટ મા સુઈ જાઇ એ કેટલું યોગ્ય છે?? ફરજ પર સુઈ જવાનો પગાર ગવર્મેન્ટ કંડક્ટર ને આપે છે??
ઑનલાઇન બુકિંગ વાળી બસો મા કંડક્ટર ને રાખવાની સુ જરૂર?
ગવર્મેન્ટ પર નુ ભારણ ઓછું કરો.

આ ફરિયાદ મને પડેલી એક મુશ્કેલી માટે નથી કરી પણ્ આવુ કેટલી વખત બન્યું છે બિચારા અભણ માણસો તો કેવી રીતે ફરિયાદ કરવી એ જાણતા પણ્ નથી ને વળી ફરિયાદ લખે તો પાછળથી ફાડિ નાંખવામાં આવે છે.
વળી વેરાવળ થી આવતી ને ઉપર જતી બસો જૂનાગઢ ના સ્ટેશન થી વહેલી ઉપાડી દેવાઈ છે.
આ બાબતે આપ ઉચિત પગલા લેશો તેવી અપેક્ષા ભારત ના દરેક નાગરિક રાખે છે...
આ સાથે ટિકિટ ની કૉપી જોડેલ છે

જૂનાગઢ.

Dear sir/madam,

We are standing on the bardoli station around 10 a. M. On 30 october, 2018. At this time dharampur-olpad bus has to be came and do not stay on the bardoli bus station. We are shown almost seat empty. This problem is not today. Every day we are facing this problem...

My humble request for you. Please pay your attention and solve this problem as soon as possible...

Thanks and regards,
[censored]al

I had booked two e-tickets for me and wife from nashik to ahmedabad vide booking id : nu[protected] pnr - g22612433 doj: 22/10/2018 time: 1930hrs from nashik to ahmedabad. When i reached at busstand i was intimated that due technical reasons sleeper bus will not go either you travel by ordinary bus or cancel your tickets. I cancelled my tickets but refund not received yet. My cancellation ticket no is #73847298 dated 22/10/18. It is requested that necessary action maybe initiated for an early refund.