Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir, for last several months i updown from lunawada to balasinor regularly due to job.. Sometimes i face the problem with express bus from lunawada to palitana. The bus doesn't stop at my stand. Where the driver and conductor stop the bus without pick up stand. When we talk about this issue to depo manager. He literally impeach me and talk like he is not responsible person. Their conductor base no 6741 jignesh patel scrolled "tamare jene fariyad karvi hoy enw kari shako chho tame kaho em karvu evu jaruri nathi"however we believe gsrtc stepaunt against him.. And solved my issue as soon as possible..

Respected gsrtc officer,

I m doing daily updown from surat to ankleshwar with bus pass since 4 years. My worst experience for first time for conductor of given below dated: 25/10/2018 from ankleshwar to surat root. Bus no-gj 18 z 3976 depo mansa. I told him for that i want to step down at kim for some reason so he asked me reason & started speaking proudly that you have not right to step down at kim because you have pass for direct surat. He didn't let me go to kim. He said also that new rules is that if pass is for direct surat so you are not allow to go between this rout. Even he didn't give his name & badge no.
If there is any rules for pass holder so mention in advertisement or mention on pass. Otherwise give some knowledge and manners to your such conductor.

Bus booking facility not available at keshod bus station, dist. Junagadh area.
And they told us only more than 9000 rupees bus are available. For short distance bus is not available for low price. And if bus will be not available for that date they will inform us before three days from the booking date. Further clarification please contact me -[protected]

On 7.30pm (24/10/18) gsrtc bus terminal ranip - ahmedabad - patan via unjha bus. Driver was driving so rough he didn't see the bumpers and small vehicle. Whole bus passengers were frightened. On complaining to conductor about driver he spoke very abusive words (Gali) and didn't take it seriously. So its not safe for us to when driver is so careless for passengers and conductor so rude even not hearing our complaint. So please take some action.

On date 23/10/18 I havet trying book my ticket in Surat jamanagar s.t. bus but my ticket not booked and my money debited from my account . Then I have call in customer service tall free number two time but nobody give me answer and cut my call at 04:58pm I'm trying lots of time but phone pick up and cut my call on date 23/10/18 so please sir help me

I was travelling by bus on 22nd october with my family we board on bus from surat in ukai-bavla sleeper bus there was only three seat available we adjusted our selves with that but it was very cold n windy night mainly there was not any glass on window n we wanted to occupy sleeper seat but mostly single person had occupied all sleeper seat how i completed that journey toward ahmedabad that my mind n capacity know, it was worst experience for me howmuch driver n conductor is irresponsible for this??

Dear sir,
Kindly note that, i have booked four tickets in navsari to dhanera sleeper bus on traviling 21st oct_2018. But one passenger could not come due to some emergency reason and i could not cancel one passenger ticket. So i said to conductor, please cancel my one ticket.
And conductor said it is not possible to cancel. And my seat given to other passenger.
So i said him to please give me complain book, but he said i have no complain book.
He also said complain book is not provide me.
My ticket pnr number : g22534279

So please do needful action urgent.

Regards,
Arvind menat
[protected]

My father aged 72 years senior citizen was traveled from nehrunagar bus stand, ahmedabad to
Khedbrahma on dated 18th october 2018 when we search for bus on gsrtc
Application and we find that bus wide number gj-18-y-0002 bagasara-ambaji
And reached to sit in bus around 1.00 oclock afternoon and inquired at inquiry booth where and when bus wide number gj-18-y-0002 bagasara-ambaji is coming but person at inquiry booth said me i will not give any answer where bus will stand and where is bus stand where bagasara-ambaji bus stop and where is bus stand but person is not ready to give any answer and his behavior is very rude with my father who is senior citizen and aged 72 year but person is not ready to give any answer and say i am abide only to give answer about this bus stand so how it possible bus is
Showing on gsrtc application and there is no bus stand. Finally my father
Go to geetamandir and pick bus to go khedbrahma so i am very disappointed
And socked of person behavior who serve his duty on 19th october 2018 so please take action against that person and clearly show where
Is nehru nagar bus stand where bus stand of bus going towards ambaji
So here i attached screenshot of on line schedule of my bus
Thank you
Manoj patel ([protected]

I am traveling from sarangpur (Btd) to vadodara. Have booked tickets through online portal. Though i have reserved seats no 3 and 4.. With prn no g22588802. Bus name (Amreli - surat) gurjarnagari... The bus is overcrowded now nd passengers who had their seats couldnt manage to seat comfortably. Kindly do necessary in this matter. We are paying money.. Not papers...

Dear sir
As per your rules below 4 years child travel is free. If child is sheat on sheet then why conductor is not allowing to him for sheet
Pls explain sheet is available for child or not

Hope you are giving me clarification on timely basis
My current traveling details as per below
Bus no. Gj
Bus destination:balasinor to saputara
Our ticket details : balasinor to ankleshwer
No:094626
Date :- 21/10/2018
Timing m-08:08:45
Fare : 280

Name:- jignesh vyas
Mobile no : [protected]
Email id : jignesh. [protected]@rakspharma.com

I m pratik vagadoda from palanpur
I m going to ahmedabad with my father on[protected] morning 07:50am in bus number - gj18z3692

Conductor was miss behavior with passenger for change of money

Conductor name: javed

Please contact me for this matter & take action on this matter
From-
Pratik govindbhai vagadoda
24, telephone society, akeshan road, ahemedabad highway, palanpur-385001
Contact number - +91 [protected]
Email : [protected]@gmail.com

I a single lady was traveling by 1800 hrs volvo bus from ahmedabad to vadodara on 19/10/2018.
My seat no was 8.
I had booked my ticket to makarpura bus stop through paytm.
The conductor of the bus made me get down in midst of a traffic road saying my ticket is only upto main bus stop. Moreover he was very rude with me in his behavior.
Doesn't know how to talk to a lady.
Request an appropriate punitive action.

I booked a ticket from patan to malegaon of date 19/10/2010, reference number gs6581009 on gsrtc website this morning. The bus timing was 17:15. I entered my bank details of sbi and rs.643 amount got deducted but the ticket didn't get cancel. There is no option on the website for the refund workout ticket confirmation. I would like the team to revert back and resolve my issue.. My email id is [protected]@gmail.com. Kindly contact me thereither for the further procees..

Kind regards,
Prafulbhai amin

Respected sir,

I m doing updown from torna station to baroda.
Kapadwanj to bardoli bus is daily going at 6:05 a. M., but this bus conductor & driver not stopped bus everyday at torna station
Many passanger are waiting on torna satation stop

I am requested to you that, please inform them to stop bus at that point.

Please sir, help regarding this point.

Thank you...

I'm traveling through Volvo from Baroda to Ahmedabad.
- Booking through other applications like Paytm, redBus, etc., All the pickup options are not available.
- Although I have booked tickets upto Nehrunagar, driver is rudely telling your ticket is upto Gitamandir.
- Driver is driving volvo in quite high speed in city traffic but on express way he is driving slow. NOT WORTH TO PAY 200 PER PASSANGER WHEN IT TAKES SAME TIME DURATION AS THE BUS SERVICE FROM CTM TO BARODA.
Want prompt reply.

Jai Hind
My name is Ramiz Kazi and i am traveling vadodara to Ahmedabad by intercity bus opposite railway station vadodara dated 17oct 2018 at 3.35 PM.
My contact details are [protected]
Mail [protected]@ymail.com
Person at the ticket counter didn't accept my 100 rs not and said its invalid. I have taken photograph of the note i am ready to show you the 100rs note which he is not ready to accept
As per his opinion its coloured note and other costume will not accept the note. He also stated that its invalid nots. As per government law he cannot state its not invalid. Both the end number of the note clearly seen. Yeah there is color on back side of the note.
I am genune Indian citizen and i need lost my bus because of his rudeness. He is acting like he is boss of GSRTC. As i asked him he is not ready to give his name or batch number. Thats why i have mentioned time date here.
Please solve rhis issue.
I am sending this complain to
PMO india (online)
Collector vadodara (mail)
Grahak suraksha (mail)
GSRTC complain portal
I am waiting to solve this issue with 7 working days.
Jai Hind

Dear sir.
Charging slots is not working in sleeper bus ..Bhuj - Talaja bus no.Gj 18 - 3138.
Kindly repair as early as possible..as you know all passenger without mobile charge very big problem so if mobile not charging in journey it's very big trouble in traveling
. So my humble request to you.kindly Do the needful.
Mehul Dhamelia.
Rajkot. Mob.. [protected]

Bagodara gsrtc canteen charging higher price for everything available.

For example - chocbar candy of rs 10, gsrtc canteen charging rs. 15/-

They are charging rs 5 for 2 water pouch which is normally priced rs 2

On asking about this, the person said this is the price here

We passangers do not have other option and we have to buy form gsrtc canteen

સર, તા.11/10/2018 ના હું મહેસાણા આવવા માટે રાણીપ સ્ટેશન 14.00 વાગે પહોંચ્યો.પેસેન્જર ઉતારવાની જગ્યાએ મીની બસ ઊભી હતી.હું તેમાં બેસવા ગયો ત્યારે ડ્રાઈવર કોઈ બીજા 2 ડ્રાઈવર કે કન્ડક્ટર સાથે વાતો કરતા હતા.ડ્રાઈવરે મને ત્યાંથી બેસવાની ના પાડીને કહ્યું કે પ્લેટફોર્મ નં.4 પર બસ આવે ત્યારે બેસવાનું.હું પ્લેટ ફોર્મ ઉપર ગયો.બસ 14.15 વાગે પ્લેટફોર્મ નં.5 પર આવી.અને 14.16.32 સેકન્ડે બસ ઉપાડી દીધી.
6 થી 8 પેસેન્જર બસમાં ચઢ્યા.હજુ બીજા ચારેક ચઢવાના બાકી હતા.ત્યાં તો ડ્રાયવરે બસ રીવર્સ કરીને રવાના કરી દીધી.પેલા મુસાફરો હાથ હલાવતા રહ્યા.તો પણ ડ્રાઈવરે બસ હંકારતા કહ્યું કે 14.00 વાગ્યાનો ટાઈમ છે.
સર, તેમણે વાતો કરીને ટાઈમ પાસ કરવામાં 15 મીનીટ ફાલતુ બગાડી તે વખતે બસનો ટાઈમ નહોતો થયો.અને હાજર પેસેન્જરોને લેવામાં બસનો ટાઈમ થઈ ગયો અને બસ લેટ થાય છે.તો મારુ કહેવું છે કે બસ પ્લેટફોર્મ પર ઉપાડવાના 5 મિનિટ પહેલાં લાવી ના શકાય? અને હાજર પેસેન્જર ને લીધા સિવાય ખાલી બસ ફેરવીને પબ્લિકના નાણાં વેડફવાનો શું મતલબ છે? ટીકીટ પર તારીખ પણ ખોટી લાગેલ છે.11/10/18 ની જગ્યાએ 1/10/18 પ્રિન્ટ થઈ છે.
સર, બસમાં બેસવાનો અને પેસેન્જરને બેસાડવાનો બંન્ને તરફી હક્ક અને ફરજ પણ છે.

Respected sir,

I m doing updown from ahmedabad to kapadwanj. Ahmedabad to zakhariya bus is daily going at 6:40 p. M., but this bus conductor & driver not stopped bus everyday at gsrtc bus stop on s. P ring road odhav ahmedabad.

I am requested to you that, please inform them to stop bus at that point.

Please sir, help regarding this point.

Thank you