Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I had booked two e-tickets for me and wife from nashik to ahmedabad vide booking id : nu[protected] pnr - g22612433 doj: 22/10/2018 time: 1930hrs from nashik to ahmedabad. When i reached at busstand i was intimated that due technical reasons sleeper bus will not go either you travel by ordinary bus or cancel your tickets. I cancelled my tickets but refund not received yet. My cancellation ticket no is #73847298 dated 22/10/18. It is requested that necessary action maybe initiated for an early refund.

Dear sir/mam,
Today on dated 29/10/2018 morning at 08:15 am i am travelling in the bus (Bhuj to rapar via adipur gandhidham) i am travelling from anjar to adipur.
And i noticed that the conductor behaviour towards the passanger is full of parciality.
For example i told the conductor to stop bus at railway fatak (Anjar) but he told me that there is no stop for there, so i asked him where is the next stop. The conductor told me that next stop is the bus stand only.
I accept it and sit in the bus to follow the gsrtc rules. But after 05 minutes another passanger (Collage girl) said to stop the bus at ramdevpir golai
And conductor stoped bus their. Please note that there is no stop at ramdevpir golai and conductor just said me before five minutes ago that there is no stop before bus-stand of adipur then how he stopped bus at ramdevpir golai before adipur bus-stand.

Dear sir, i want to know you that the bus driver is misbehaving with the passengers. Today the bus is stand in jetpur bus station and i came to the bus station and bus was start, that bus was not transferred like 10 cm and i show my hand to the bus to stop the bus and i just settled in bus but the bus driver is so rude with me. And sir i want to also know you that this bus is not at time ever. The time was like 6:45, 7:15 or sometimes 7:25 so we have difficulty to reach at the bus timing that which time we should come to the bus station. After leaving this bus i get bus after the half an hour and i have to reach at the hospital at time so this bus is suitable for me but the bus driver is so rude. Time of this bus from jetpur is 7:20 and i came at the 7:05 after that the bus driver misbehaved with me in front of all the passengers. The bus is from porbandar to mehsana and my issue was being on the 29 october. So sir please solve my problem. Thank you

Bus vautha ahmedabad gj 18 y 3961 time 7:25 pm. I arrived at parswanth circle and stand here when bus is coming i was standing at busstand and i raised my hand and shouted but he was not stop then i was gone ranoda sekhdi but still driver not stop and i was go chaloda stand and pick a bus.. Driver become angry and roudly behaviour with my brother and with me. So please take a action bcoz driver and conductor were too much roudly behavedvwith us so immediately take a action. City (Dholka) parshwanth circle

I have inquired about bus arrival time that is generally scheduled 8:15 pm mini bus from Jamnagar to Rajkot.
Inquiring counter not giving proper response and give detail about if bus will come or have some issue occured or something else.
Please take some disciplinary action ASAP, against authorised person. Also do needful to passenger who want to travel through Government transportation.

Hope this complaint will be taken in consideration and do rightful action will be taken ASAP.

Thanking You,
One of the Indian passenger

There was no one(depo staff) at vanthali bus depo when i went for bus inquiry, many people was suffering with lack of staff who can manage the depo.
Atleast one office should be there for the conversation.
If like this will do at any government sector than how can we develop that area.
So many peaple were facing problems who were not from saurashra and was at vanthali.
Date : 28/10/2018

Bus no. 020649 ahmedabad to karjan
Bus route board was not readable. At ctm bus stop conductor was taking on his personal mobile and not answer to passanger. When passangers were angry. He was talk with passenger very roudly. And talk dead language. He stop the bus on ahmedabad-vadodara express highway and asked me get out from my bus (Bus is not conductors property).

Bus:bharuch to anjara date:28/oct/2018
. I seat at ahmedabad with registration

Your bus ticket booking has been confirmed.

Pnr : g22722924
Ticket id : pegbym
Order id : [protected]
Trip id : gsrtc:0730brcanjgj47:881:10246:1453:[protected]
From ahmedabad to samkhiyali at 11:35 hrs,[protected]
Name: gsrtc

Boarding point: new bus terminal-1
Reporting time: 11:35 hrs.
Seat (S) #: 16,

. We are waiting at sanad last 2 hours
We are stuffing
. I hope you will action on this case

Respected sir, for last several months i updown from lunawada to balasinor regularly due to job.. Sometimes i face the problem with express bus from lunawada to palitana. The bus doesn't stop at my stand. Where the driver and conductor stop the bus without pick up stand. When we talk about this issue to depo manager. He literally impeach me and talk like he is not responsible person. Their conductor base no 6741 jignesh patel scrolled "tamare jene fariyad karvi hoy enw kari shako chho tame kaho em karvu evu jaruri nathi"however we believe gsrtc stepaunt against him.. And solved my issue as soon as possible..

Respected gsrtc officer,

I m doing daily updown from surat to ankleshwar with bus pass since 4 years. My worst experience for first time for conductor of given below dated: 25/10/2018 from ankleshwar to surat root. Bus no-gj 18 z 3976 depo mansa. I told him for that i want to step down at kim for some reason so he asked me reason & started speaking proudly that you have not right to step down at kim because you have pass for direct surat. He didn't let me go to kim. He said also that new rules is that if pass is for direct surat so you are not allow to go between this rout. Even he didn't give his name & badge no.
If there is any rules for pass holder so mention in advertisement or mention on pass. Otherwise give some knowledge and manners to your such conductor.

Bus booking facility not available at keshod bus station, dist. Junagadh area.
And they told us only more than 9000 rupees bus are available. For short distance bus is not available for low price. And if bus will be not available for that date they will inform us before three days from the booking date. Further clarification please contact me -[protected]

On 7.30pm (24/10/18) gsrtc bus terminal ranip - ahmedabad - patan via unjha bus. Driver was driving so rough he didn't see the bumpers and small vehicle. Whole bus passengers were frightened. On complaining to conductor about driver he spoke very abusive words (Gali) and didn't take it seriously. So its not safe for us to when driver is so careless for passengers and conductor so rude even not hearing our complaint. So please take some action.

On date 23/10/18 I havet trying book my ticket in Surat jamanagar s.t. bus but my ticket not booked and my money debited from my account . Then I have call in customer service tall free number two time but nobody give me answer and cut my call at 04:58pm I'm trying lots of time but phone pick up and cut my call on date 23/10/18 so please sir help me

I was travelling by bus on 22nd october with my family we board on bus from surat in ukai-bavla sleeper bus there was only three seat available we adjusted our selves with that but it was very cold n windy night mainly there was not any glass on window n we wanted to occupy sleeper seat but mostly single person had occupied all sleeper seat how i completed that journey toward ahmedabad that my mind n capacity know, it was worst experience for me howmuch driver n conductor is irresponsible for this??

Dear sir,
Kindly note that, i have booked four tickets in navsari to dhanera sleeper bus on traviling 21st oct_2018. But one passenger could not come due to some emergency reason and i could not cancel one passenger ticket. So i said to conductor, please cancel my one ticket.
And conductor said it is not possible to cancel. And my seat given to other passenger.
So i said him to please give me complain book, but he said i have no complain book.
He also said complain book is not provide me.
My ticket pnr number : g22534279

So please do needful action urgent.

Regards,
Arvind menat
[protected]

My father aged 72 years senior citizen was traveled from nehrunagar bus stand, ahmedabad to
Khedbrahma on dated 18th october 2018 when we search for bus on gsrtc
Application and we find that bus wide number gj-18-y-0002 bagasara-ambaji
And reached to sit in bus around 1.00 oclock afternoon and inquired at inquiry booth where and when bus wide number gj-18-y-0002 bagasara-ambaji is coming but person at inquiry booth said me i will not give any answer where bus will stand and where is bus stand where bagasara-ambaji bus stop and where is bus stand but person is not ready to give any answer and his behavior is very rude with my father who is senior citizen and aged 72 year but person is not ready to give any answer and say i am abide only to give answer about this bus stand so how it possible bus is
Showing on gsrtc application and there is no bus stand. Finally my father
Go to geetamandir and pick bus to go khedbrahma so i am very disappointed
And socked of person behavior who serve his duty on 19th october 2018 so please take action against that person and clearly show where
Is nehru nagar bus stand where bus stand of bus going towards ambaji
So here i attached screenshot of on line schedule of my bus
Thank you
Manoj patel ([protected]

I am traveling from sarangpur (Btd) to vadodara. Have booked tickets through online portal. Though i have reserved seats no 3 and 4.. With prn no g22588802. Bus name (Amreli - surat) gurjarnagari... The bus is overcrowded now nd passengers who had their seats couldnt manage to seat comfortably. Kindly do necessary in this matter. We are paying money.. Not papers...

Dear sir
As per your rules below 4 years child travel is free. If child is sheat on sheet then why conductor is not allowing to him for sheet
Pls explain sheet is available for child or not

Hope you are giving me clarification on timely basis
My current traveling details as per below
Bus no. Gj
Bus destination:balasinor to saputara
Our ticket details : balasinor to ankleshwer
No:094626
Date :- 21/10/2018
Timing m-08:08:45
Fare : 280

Name:- jignesh vyas
Mobile no : [protected]
Email id : jignesh. [protected]@rakspharma.com

I m pratik vagadoda from palanpur
I m going to ahmedabad with my father on[protected] morning 07:50am in bus number - gj18z3692

Conductor was miss behavior with passenger for change of money

Conductor name: javed

Please contact me for this matter & take action on this matter
From-
Pratik govindbhai vagadoda
24, telephone society, akeshan road, ahemedabad highway, palanpur-385001
Contact number - +91 [protected]
Email : [protected]@gmail.com

I a single lady was traveling by 1800 hrs volvo bus from ahmedabad to vadodara on 19/10/2018.
My seat no was 8.
I had booked my ticket to makarpura bus stop through paytm.
The conductor of the bus made me get down in midst of a traffic road saying my ticket is only upto main bus stop. Moreover he was very rude with me in his behavior.
Doesn't know how to talk to a lady.
Request an appropriate punitive action.