Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus : mangrol to himmatnagar
Date : 08.10.2018
Conductor not return exchange money

This is the high level intigrity. Your vigilance team not working.

Somany correction since last one year but still this type of peaple working with gsrtc is to damage the middle class peaple mindset.

Need to improve of your vigilance team and work on this type of fraud.

Contact me on [protected]

Namaste

Pls note that i, mahadev dhandhiya, had booked gsrtc service from gsrtc portal on 07-oct-2018 departing bus from amreli at 10:40 am hrs (Tkt pnr: g[protected]. Bus name - rajula to rajkot. Pls note till 11:15 am said bus service was not at amreli bus stand on inquiring at local information counter it came to my knowledge that above bus service will come on or after 11:30 am. As self had flight of 03:25 pm to catch from rajkot self had to book taxi service to rajkot so that i can catch my flight on time.

Pls note self has lauch my complain with national consumer help line complain number - 949430.

Request pls refund my ticket money along with my taxi fare which had occurred due to carelessness of gsrtc. Below are my travelling details rcvd from gsrtc.

*gsrtc m-ticket*amreli to rajkot central bus stand name: mahadev dhandhiya tripcode: 0905rjlrjtexp51 pnrno: g22314748 doj: 07/10/2018 deptime: 10:40hrs seatno: 22 class: express boardingpt: amreli txn pass: vmbe7xxp.

Brgds
Capt. Mahadev dhandhiya
+91-[protected]

Respected sir,
I am an employee working at pgvcl bhachau. I do daily up down from sundarpuri (Gandhidham) to bhachau. This is to inform you that even though there is a stop for point bus at 6:58pm[protected] the bus going from sundarpuri bus stop does not stop even after waving the hand. Since there are very difficulty in reaching office in the evening. So i kindly request you to look into this matter and instruct the driver to stop the bus at stand. Thanking you.
Bus details. Bhuj to dehgam bus no. G j 18 z 3726, driver no.337 conductor no 33220 dehgam deport.

મોરબી જિલ્લા ના નવા દેવળીયા ગામ માં આવતી મોરબી જિલ્લા ની બસો તેના બસ સ્ટોપ પેહલા થી વળાંક લયી ચાલી જાય છે બસ નંબર gj 18y 7275 છે જેની જાણ ગ્રામજનો ને ના થતા તેમને હાલાકી નો સામનો કરવો પડે છે મોરબી જિલ્લા ના અમુક ડ્રાઇવરો બસ જાણે એમની પોતાની માલિકી ની હોય તેમ વાપરે છે આ બાબત માં આપનું ધ્યાન દોરવું મારું કર્તવ્ય છે આશા છે નિગમ આ બાબત પર ચકાસણી કરી યોગ્ય પગલાં લેશે.
લી.
મનોહર સિંહ

Gsrtc pnr no. G21541664; ticket no. Tm9j 10816660;ref. No.5336219 ;date of journey:24.09.2018 ahmedabad to nathdwara, no of passengers-5; dt.14.9.2018;service req. No.5376018 dt.19.09.2018, was told that money will be refunded with in 7days time. Ie. By28.9.18 till today not refunded. It is very much delayed, further if delayed, will be approaching consumer court. Several times approached telephonic but there is no respond.
Very poor response from gsrtc & red bus.
S. Purushotham.

Respected Sir/Ma'am,
I am doing up-down daily in GSRTC buses. As i get to know that without permission of STAY(Dhaba Ticket) buses don't do halt in any private hotels, but every dahod/Godhara route buses(after 7:00pm) stops at private hotels just before Chotila[protected]km before from it. They also Stay in Rajkot (360001) Central Bus Depot 25-30 minutes every day. So, is that legal to stop buses when ever driver/conductor want to do halts?

We complaint many times to relevant depot managers and In Rajkot Central Bus Stand but no strict action was taken by them agains this route buses or the driver/ conductors.

I request you to please share details regarding HALT permission in private hotels(Road Side Dhaba) on GSRTC website. And Take strict action with those staffs...

WAITING FOR POSITIVE ACTION...

Thank you.
- R. Dip

With ref. No.:5336219 pnr no. G21541664 ticket no.:tm9j10816660 ticket is cancelled on 14.9.2018, i was told that amount will be refunded with in 7 working days but after passing15 days till amount is not refunded. Very poor rresponce from red bus and gujarat road state corporation.
If problem is not solved with 24 hours time matter will be serious and will be approaching consumer court.

Hello, i am working with gsrtc as a conductor. When i was traveling in ahemdabad to santarmpur bus i found that driver was left stand before 5 minutes. Than i found that bus was going over speed. As a staff i requeste to driver to stop bus on my stand he was badly behave with me.
Bus root:ahemdabad to santrampur
Departure time from ahemdabad cbs:08.00 a. M
Driver base no:284 (As he asked)

My self dinesh vithlani i booked online ticket from junagadh to morbi on 3/10/2018 in somnath mundra rute my pnr no g22255834 seat no 21 departure time 6:50 but when i came junagadh bus station at 6:46 bus was already left location before time & also rudely reply from information counter why you done online booking, i want refund my money, i want also clarification from conductor & on duty trafic controller for his mistake and mantely tourcher for me

Hello sir/madam,
Good morning.
I am devam soni from umreth and i am daily passenger o[censored]mreth - ahmedabad. Now a days you made new latest bus stands for us so thanks for that but some buses from dahod depo are directly goes from roads they are not enter buses into bus stand. And most of buses are not standing on their platforms so i request you that please give strickly notice to all drivers for park their bus on proper platforms. And i need your positive answer my contact id is: “[protected]@gmail.com”.
Thanks.

I am traveling daily surat to ankleshwar in gsrtc bus.in surat kapodra (Dharuka college) bus stop is given. But any single bus (Gurjar nagari, express) not stop at night.in day some bus is stop but night all bus is passed out from pool. So many complain given by surat depo but no step is taken. So request to you please stop bus to kapodra bus stop.

અમારા અમરેલિ જીલ્લા ના બાબરા તાલુકા ના ગમા પીપલીયા ગામ બાબરા-જેતપુર અને જેતપુર-બાબરા ની બસ અમારા ગામમા વાયા થય ને જતી હતી જે ધણા સમયથી બંધ થય ગય છે, આ બાબતની અરજી જુનાગઢ વિભાગ મા કરવામા આવેલી છે, જો બસ અમારા ગામ થય ને ચાલેતો માત્ત ચાર કીલોમીટર જ અંતર વધે છે, જો આ બસ ચાલુ થય જાય તો ગામના લોકો ને બહુ જ આવા જવા મા ફાયદો થસે, તો મારી આ અરજી ઊપર પગલા લેવા વિનંતી.

સવીનય સાથ જણાવાનુ કે અમરેલી થી રાજકોટ જતી બસ મંજુર થય છે જે વાયા મારા ગામ ગમા પિપલીયા થય ને જસે પરંતુ આ બસ મંજુર થવા છતા ચાલતી નથી, મારૂ ગામ અમરેલી જિલ્લામાં બાબરા તાલુકા મા સાવ અંદર આવેલુ છે, જયા આવવા જવા ની બહુ સગવડ નથી ખાલી રીશા કયારેક મડે, જેના લીધે ગામ ના લોકો અને વૃધૉ, વિધૉ્થી ને બહુ જ અગવડતા ભોગવી પડે છે તો મારી આ અરજી ઉપર જલદી પગલા લેવા નમ્ વિનંતી.

Respected sir,

I have booked ticket in bus Fatehpura to anjar in which I got confirmation by sms from Nehru Nagar to adipur. There is no confirmation in bus conductor'sheet.
Here are the all the necessary attachments
1 proof of purchased ticket.
2 confirmation SMS
3 bus conductor sheet

Kindly process my refund as soon as possible.

Regards
Mehul Alaiya

Ame mamlatadar malia hatina ma job karta hoy ane amo talala thi darroj up-down kriye chhia.
Maliya hatina - talala - maliya hatina bus je savar ni bus chhe. Teno talala avvano time alag alag j hoy chhe. Kyare pan te bus khub j vaheli upadi jay chhhe. Ane have to te bus no rout j cancle kri nakhel chhe. Ame mahiya hatina khate job krta hoy ane aa rout ma darroj updown karta hoy amone khub j agavadta pade chhe. Temaj 5 vagya vadi keshod amblash vadi bus je 5 vage mahiya thi updati hoy ne 6 vage kravi jethi jaldi yogya pagla leva vinanti

I was going to bharuch from vadodara in santrampur valsad bus no. Gj 18 z 1476.
But bus stopped in hotel western after karan toll tax for 20 min. I captured photo of bus and my ticket for proof... Time was 11 pm. It is very bad. You waste times of passengers. It is not dinner time. Passenger reach from vadoda to bharuch half hour late and distance is 70 kms.

Pls. Improve your service... And get trust in public by saving their journey times...

I was travelling from jambusar to atladra, with ticket no 095940 on 29.9.18
GJ189255, AMD 14.00.27 jambusar-- Atladra, bus conducteur ask me ticket, l give him 40 rs, they give me ticket, and ask rest of amount give u atladra, after demanding for rest money at last journey they ask me, "niche utaro to aapu"" but after going down the bus, the bus started, i sauted for money, and my rest of money not given and bus run away .Pls return my hard money otherwise I lodge case, other written on ticket is padra, vadodara.[protected] 49147027N

Traveling on seat no 6 from Bhavnagar to Dwarka in sleeper class bus on 29.09.18. The condition of the bus is horrible. They are just looting public. After paying sleeper class rent, felt like travelling by an auto riksha. Bus conditions is too bad. Seats are totaly torn. And too much noise due to windows glass fitting loosen.

Bus should be retired as condition is too bad.

Please resolve issue as this is related to passengers safety.

Bus has no safety features for passengers.

Traveling for ahmedabad to modasa by paying express rent in gsrtc bus. Bus conditions is too bad. Seats are torn. And too much noise due to windows glass fitting loosen. Still driver for is driving badly and forgot speed breaker which make us trouble while traveling.

Bus should be retired as condition is too bad.

Please resolve issue as this is related to passengers safety.

Bus has no safety features for passengers.

Conductor told me breaks of bus is loosen. It's not working properly.

I have tried to book ticket online from gsrtc website from ahmedabad to surat...after selecting my seat i have made payment...money was deducted from my account but i did not get the seat... plus money have not been credited back...help me with it...by what time momey will be credited back to mu account??
I have attached the reference number as an image here.