Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,
I m writing this to inform you that inquiry counter nor inquiy number is operated at dahod depot after 12:00 midnight. I have booked a ticket from dahod to indore online dated 16th of september 2018 for which when one of my relative from dahod enquired, your employee at dahod depot replied that there is no such kind of bus. I request you to look into this matter seriously coz of this passenger suffers a lot..

Thanks and regards
A law obedient citizen of india and traveller of gsrtc

Hello sir/medam,

I am from visnagar and my job is in gandhinagar... Dhorakuva area.
Daily at the time of 6.30 pm four to five buses are going through that route... But buses are not stopped at dhorakuva busstand even that is provided as a legal busstand... And we are 5 passengers over there... And in the last we are going at depo and going home at 8.30 pm with gurjarnagri bus... So this all are going wrong... So please take some actions over that all buses conductor and drivers... Please solve this problem as soon as possible... Thank you..

Dear sir

I am a girl studying at jamnagar city
I live in a small town named dhrol.
Whenever, i catch the bus with plate number
Gj18 z 0756 at 12 noon from jamnagar st bus stop, the lady conductor always denies me to catch the bus. She lies about the stand booking. She says the bus doesn't not stop at dhrol whereas i travelled in the same bus to dhrol with different conductor.

The lady conductor always misbehaves. I complained to jamnagar bus stand office. But i got very much disappointed with their reply, requesting me to catch another bus.
I am 23 years old girl. I have to wait at bus stop for hours and hours to travel just 50 km.

I have atrached the image of bus as well.
Hope to get soon action.

To
The gsrtc station,
Respected sir/madam,
In a rought of halol to vadodara at near the vadodara institute of engineering, kotambi the buses are not stopping even here the bus station is provided. We are the students of vadodara institute of engineering, kotambi. we are facing this problem of busses are not stopping at our stand and also the buses are empty. No more people traveling in the bus then also the drivers are not stopping the bus.
So we are kindly request to you please solve our problem as soon as possible.please help us sir.

My complaint is that i booked 1 e ticket from gsrtc website. My date of journey was 02/09/2018 from vadodara to jetpur in 2x2 sleeper. My pnr no. Is G21764548 and trip code:

1840BRDLKSDSL15. My total bus fair is rs.321 /-. My journey time was 11.15 a. M. On my travel date, i reached VADODARA bus station at 11.15 a. M. And inquired about my sleeper bus from depo incharge of vadodara bus station. But depo incharge of vadodara told me that sleeper bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in non sleeper bus and you might be travelled in non sleeper bus instead of sleeper bus which you have booked. He further told me that you would claim refund of difference amount of bus fare from gsrtc online. Considering his requests, we travelled from vadodara to jetpur in non sleeper bus. Considering above facts and circumstances, i hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: kalpesh aswani vadodara (Gujarat) mobile: [protected] email id: [protected]@gmail.com

માનનીય સાહેબશ્રી,
વિસનગર ડેપોની અને વિસનગર થી સાંજે 5:15 ના સમયે ઉપડતી સિદ્યપુર-માણસા-રબારીકૉની બસ કે જે છેલ્લા કેટલાય વર્ષોથી ચાલતી હતી તેને છેલ્લા કેટલાક મહિનાથી બંધ કરી દેતા આ રુટના તમામ ગામડાના વિદ્યાથીઁઓ કે જે વિસનગર ખાતે અભ્યાસ કરે છે તે તમામ લોકો માટે આ બસ ખૂબજ ઊપયોગી હતી તેમ છતા આ બસ ને બંધ કરી દેતા તમામ વિદ્યાથીઁઓ એ 1 :30 કલાક સુધી ડેપોમાજ બેસી રહેવુ પડે છે તેથી તેમનો અભ્યાસ પણ બગડી રહ્યો છે અને આ અંગેની જાણ વિસનગર ડેપો ખાતે વારંવાર કરવામા આવેલ પરંતુ હજુ સુધી કોઇપણ કાર્યવાહી કરવામા આવેલ નથી

Hello,

This is regarding the refund of rs. 506 dated 21/08/2018 for journey from vadodara makarpura to ahmedabad nehrunagar timed at 3:15 pm. It's been more that 25 working days and i not recieved my refund. The below mentioned transaction got failed and we did not recieved refund. Payment method was internet banking from state bank of india. Tickets were booked under name of

Zeal jadhav,
Email - [protected]@yahoo.in
Mobile no - [protected]

Transaction id - nsbi[protected]igaeeufjn7

Awaiting for your prompt reply.

Warm regards

Zeal jadhav

Yesterday i was travelled in bus himatnagar - morbi (Gj 18z 1338). Due to monsoon season, it was raining heavily and because of that too much water was leaking from bus roof which was making uncomfortable for all passengers.

At least long route buses should not have such issues which makes journey uncomfortable for passengers.

Pease ask respective authorities to resolve this issue...

I book my ticket on (31st august 2018).
And i cancel ticket on (1st august 2018).
Yet, i not refunded my amount till (9th september 2018).
Why there is so much delay to refunding my money?
What can i do now?
Gsrtc's helpline number also not giving answer properly.
And when my money is refunded?
Please answer and help me to refunding my money of ticket cancellation.

I have booked a ticket from ahmedabad to shantivan and the cost of the ticket is rs. 242 but the amount deducted from my account is rs.484 ie. Cost of two tickets. So i request you to refund the extra rs. 242/-. I booked the ticket but i didn't get the message so i booked the ticket for the second time and again the money was deducted that means i have paid twice for one ticket. So please refund the amount of one ticket.

I have tried to booked 1 no of tickets (On 4th september) on gsrtc online booking system through my icici bank credit card for "gariyadhar" to ahmedabad”, my transaction was done successful but due to some reason i didn't get the ticket from gsrtc and i didn't get the option for print your e-ticket and some error message will displayed on the screen. The amount of rs156+156/- was deducted from my icici bank account debit card. I request you to help me to get my refund as soon as possible. I am giving the particulars regarding my transaction below.

Hello it happened 3 rd time that amount deducted and ticket not issued
Try to book at 4.30 pm on aug 5 to ahmedabad to baroda by volvo for 6 th aug 10 am

Ob ref..: gs6346476

I even registered my self with different e mail id [protected]@gmail.com on registered form but error shows and transaction is not done

It goes up to bank one time otp, transaction "success" and then no ticket!!
So now total amount is rs 219 x3 = 657

1. Ob no... Gs6343567... At 10.10 am...5th aug... Rs 219

2. Ob no.... Gs6343765... At 10.33 am...5 th aug... Rs 219

3. Ob no... Gs6346476... At 4.38pm...5 th aug... Rs 219

—
Total 657.

I will appreciate you refund this money and deposit in my account as soon as possible

Thanks

Sincerely

Praful parikh

I have purchased two times ticket on line from ahmedabad to baroda for volvo bus for 10 am, on 5th aug (For travel on 6 th aug)
Both the time money was deducted from my account and both time ticket was not issued because of "some error"!!
First time ob ref : gs6343567
And 2nd time ob ref : gs6343765
I have written e mail immediately both the time at [protected]@mail1. Gsrtc.in
I wiould ike to refund the money and redeposit in my rupay, debit card as soon as possible

Hi,

I am a passenger who travels in bus every working day by using passenger pass scheme, my complain s regarding while i am issuing pass it only allow for 1 month every month i have to go to the bus depot which is 7 km away from my office.in 1 year i have to visit bus depot 12 times just for renewing my pass, also the time of pass creation office is only between 11 pm to 4 pm which is not appropriate, i have to take a half day leave for that which is 12 half day leaves for me on a year. So this is just a west of time

I request you to please increase the limit of passenger pass validity to more then 1 month like “student pass which is 3 months” or please make it online

Thank you

I am ashok jain from vadodara.
It's my suggestion to you. Plz put time & name plate of valvo bus infront of bus deskboard. So passenger will not confuse. This problem creat when we book our ticket on line. Bcz in your ticket message bus no. Not mentioned. Only time of bus mention. So when passenger reached on platform, he will confuse if bus is already on platform. At that time driver are also not available in bus.& therefore by mistake passenger seat in wrong bus. For example if valvo bus time 7.30 or 7.45 if my booking is 7.45 & i arrive bus stand 7.40 & bus which stand on platform whether it's 7.30 or 7.45. It's crreat confused.& by mistake if i seat in 7.30 & seat which i book may vacant in this bus. Bcz no conductor check our ticket when we are in bus.
I hope you understand my problem.
So plz put name & time plate of bus on bus desk top..
Thanks.
Ashok jain
[protected]

Hi,

Please check regarding below ticket detail i do not receive refund please check and refund me as soon as possible i already cancel this ticket and i already got message regarding refund from gsrtc but in my account still there is no process regarding refund please check and revert me back:

1) ahmadabad nehrunagar - rajkot central bus stand
Trip code: 0615abdmglexp47
Pnr no : g21620550
Seat no:19, 20, 31, 32

2) rajkot central bus stand - ahmadabad central bus stand
Trip code : 1445ksdabdgjr47
Pnr no: g21640021
Seat no: 19, 20, 21, 22

Thanks,
Tejash batavia

Date:-4/9/2018 na roj bareja depot ni bus nar-ahmedabad local bus no:-4674 na driver base no:-35279, temaj conductor base no:-106 jeoe mane r. H. Patel college na stop e utarel nahi ane gandi garo bolivia stoppage thi aashre 3 km dur dhakko mari utari mukyo jena karane mare 3km chaline college jata mane chakkar aavi ne padi gayel jethi anya rahdari e mane college pochadel, jethi mari internal exam nu paper chhuti gayel. Aam mari sathe bibhats vartan kari ne tarathi j thay te kari leje, depot manager pan maru kasu todi levano nathi tem kahyu hatu. Te uprant me temno base no. Mangyo to temne mane ma-ben sudhi ni garo boli evu kidhu k base no. Nahi male tara thi thay e ukhadi le, ane have mari bas ma aavish to bas ni niche feki daish & maru koi kasu todi le em nathi. Su aa salamat sawari 6e?? Aava karmchari vidhyarthi na bhavi sathe cheda kari root ni bas ma khulle aam dadgiri kari s. T. Nigam ni sevakiy chhabi na sarreaam chithra udare chhe, jeni same ghat tu karva vinanti, jethi nigam na anya driver-conductor upar dakhlo besadi sakay.

Dear sir,
My self aezaz. I am a student college. Our route is bardoli to ghala. My clg time is 9:30 and the bus is always late on time.
We the student of this route is suffering for this problem for a long time.
So our kindly request that please send the bus timely to the route. So we are reach clg on time.
So our request is take the necessary steps to take care of our problem.

Dear sir,
I have complaint for the vehicle palalpur to vapi bus is break down at mid night. Driver and conductor is not any help and manage the vehicle. He his said that you are manage independent of you. I am discussed the depo manager palanpur. And he his support and after give the return answer why you are give the my cell no.in passenger. He his support and arrange the vehicle. And not co-ordinat the if any near by depo manager.
So what is the responsible person or officer at the during of break down of vehicle. Palanpur depo bus

Hemant jadhav
[protected]

I am traveling on weekly basis but every time bus not come at time. Bhavnagar division's bhavnagar porbandar route bus daily comes late. Minimum 1 houre late daily but today 1 hour and 30 minutes gone but still bus not come. I am waiting at mahuva bus stand. Please solve this problem. If this problem not solve then change the timing of bus in portal.
Regards
Uttamkumar gareja