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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

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Updated: Oct 20, 2025

Complaints 4416

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187

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 147

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Address: 380001

Website: www.consumercomplaints.in/new_complaint

Gujarat state road transport corporation
E-reservation ticket
Franchisee reservation voucher
Tin : p9bnv3
Pnr number : g21216472 date of journey : [protected]
Service start place : ahmedabad service end place : rajkot
Journey from : ahmedabad iscon journey to : rajkot central bus stand
Boarding point : ahmedabad iscon

Class : 1251-gurjarnagri
Departure time : 11:15 pm trip code : 2300abdrjtexp51
No. Of seats : 1 (Adults=1; children=0) seats no/s : 15
Passenger details
Name age adult/ child gender
Chirag 23 a m
Total fare details
Total chargable amount : 149

+1 photos

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by Chirag padmani Please back to my money in my account after today is not back to my money. I'm CASE TO GSRTC right now.

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Address: 380001

Website: www.consumercomplaints.in/new_complaint

Date :[protected] time :11:15pm 1251-gurjarnagri
Gujarat state road transport corporation
E-reservation ticket
Franchisee reservation voucher
Tin : p9bnv3
Pnr number : g21216472 date of journey : [protected]
Service start place : ahmedabad service end place : rajkot
Journey from : ahmedabad iscon journey to : rajkot central bus stand
Boarding point : ahmedabad iscon

Class : 1251-gurjarnagri
Departure time : 11:15 pm trip code : 2300abdrjtexp51
No. Of seats : 1 (Adults=1; children=0) seats no/s : 15
Passenger details
Name age adult/ child gender
Chirag 23 a m
Total fare details
Total chargable amount : 149

+1 photos

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M

Malek Iqbal S

from Visnagar, Gujarat

Aug 1, 2018

Dhuvaran Thi Amdavad sattadhar no bus time par aaje upadi nathi aa problem Roj no che sir complain Kariye che to A loko saabhdta nathi sir please you action stricly emediatly lo please sir GJ 18. 9611

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Address: Kutch, Gujarat, 370001

Respected authority,
On the date of 31/07/2018 (Tuesday) i'm travelling from bhuj to gandhinagar through gsrtc bus at the time of 10:00pm and i feel the very poor condintion of bus compair to it's trip rent. I have purchase 981 rupees for three sleeper ticket but i haven't satisfy about bus condition. Seat covers are broken and bus are shaking too much. I feel so guilty about told this in the days when our prime minister says about "vikas" and "ache din aayenge". Here photos are given about condition of bus.

+2 photos

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I booked bus from ahmedabad to baroda on 30 july, 2018 timings 6:30 pm.
Due to rickshaw strike couldn't reach the bus stop on time.
I requested to transfer the ticket. Though many seats were empty, still i was not allowed to.
When you have same amount and due to valid reason if you are requesting to transfer a ticket, then it should be possible.

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B

Boricha Sandip

from Anand, Gujarat

Jul 31, 2018

Hello sir,
My complainy is Rajkot to Kalavad express bus is one day stop and one day not stop in mota mauva.
This is a new mini bus coming to khambhadiya district.
This express bus night in Kalavad..
This bus is coming Rajkot 6AM.
If stops every day then not stop any days.
Please sir answer very fast from me.
I am waiting for your answer.

M

manoj_jadav

from Pune, Maharashtra

Jul 31, 2018

I am doing daily up & down from baroda to surat for which I want to made a monthly pass but due to my departure time is early 7 am & back time is 10pm hence not able to go your window counter hence if you will provide online facility for it many of people like me access & get easy pass.

D

Dignesh Chavda

from Vadodara, Gujarat

Aug 1, 2018

Dear sir

I am working in a village in that only one bus available in the morning so u have to catch the bus complusary.. But many a time .Today.. Ahmedabad to Ambaliyasan bus has reached Chandkheda but ur driver not stopped the bus.. So am feeling Un satisfied with GSRTC..

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Address: 365421

With due respect it is inform you that we are the students of rk university tramba about 10 students are daily travelling to tramba from babra daily we are used to travel through amreli - dwarka gsrtc but it is coming full and daily we have to travel by standing it is nearly about 62 km far from our village so please it is our request to solve this problem...

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R

rashah91

from Surat, Gujarat

Jul 31, 2018

I was waiting for a bus to Gandhinagar at Gujarat High court bus stand on 23rd of the July, 2018. At around 12:25PM a bus with number GJ18-Z-2939 came and even though I raised my hand and signalled the driver to stop at the bus stand, he denied by hand gesture and did not stop.

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I am at valsad bus depot near railway station. I arrived here at 12:00 pm. I want to go to unai. At enquiry i was informed that bus for unai will arrive at 1:00 pm. Its 1:30 now and now i asked enquiry about bus info he plainly said there is no bus available and totally said its not coming. No announcements were made about any cancelation. My whole day is wasted. They dont value wastage of others time money and energy. Totally disappointing gsrtc.

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R

ruhi dabhi

from Mumbai, Maharashtra

Jul 31, 2018

Namskar sir
Maru nam parmar mehul vinubhai se
Me ta 28/8/2018 na roj chhapi to ahemdabad ni bus ticket book karavi hati.
Parantu bus no 2127 dress to ahmedabad na drivere bus ubhi rakhi nahi..To aapne mara paisa refund karva vinanti

no proper bus information - Comment #3170449 - Image #0

S

Sondarva Rajni

from Ahmedabad, Gujarat

Jul 31, 2018

Sir savarkundl se amreli ki koi bhi bus time pe nahi aa rahi hai aur kie baar aati hi nahi hai aaj hi ek bus surjdelvel bus nahi aaie please help me

R

Riss

from Vadodara, Gujarat

Jul 31, 2018

Vijapur to sarkhej bus is daily not stoped in sola bhagavt stand.
It is come at 11.30 to 12.00 pm

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Address: Bhavnagar, Gujarat, 364290

On 27th july 2018, i was travelling from dolasa (Near kodinar) to mahuva in gurjarnagri bus service of route mangrol-bhavnagar, the driver and conductor stops the bus at many unnecessary places, also they refused to give complaint books and behave reudely with me

My contact no is:[protected], and email id is [protected]@yahoo.in
And i am medical officer (Government servant)

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S

Sanjesh Rathi

from Veraval, Gujarat

Jul 31, 2018

Respected sir

Pls provide bus facility for modasa to Gandhinagar with enough frequency and also adjust the time of running bus 7:10 make it 7:00 clock modasa to ghandhinagar

gsrtc complaint - Comment #3170370 - Image #0

M

Mr. P

from Surat, Gujarat

Jul 31, 2018

Date:29/07/18
Pnr no: G21257057
Traveling from gandhidham to navsari.
Not clean the bus. Many garbage around me. I am not comfortable to seat here.

gsrtc complaint - Comment #3170419 - Image #0

gsrtc complaint - Comment #3170419 - Image #1

gsrtc complaint - Comment #3170419 - Image #2

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Address: Panchmahal, Gujarat, 389350

In gsrtc vadodara - halol or halol-vadodara mini buses conductors do not allow student passes.
Do not stop any locale buses at kotambi (Vadodara) stop.
No any locale bus conductor allow to student pass in all mini buses.
No any locale buses stop on kotambi stop.
Many time complain give in depot manege. But no any give solution.

Please help me respected sir

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B

bavaliyamehul

from Ahmedabad, Gujarat

Jul 31, 2018

Ati ap saheb ne jannavvanu ke dhandhuka depo ma bas time tabel pramane bas avti nathi kyarek 30thi 40 minit bas vela ave ane kyarek bas etlij modi ave se ane condakter 2 sito nakhi ne bese se bas ma kyarek kyare condakter pan hota nathi

do not allow student pass in some local buses. - Comment #3170582 - Image #0

do not allow student pass in some local buses. - Comment #3170582 - Image #1

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Address: Sabarkantha, Gujarat

I sat in bus at 12:34 pm from motipura bus stop for gadhada kampa. Bus conductor told me where you want to go i told him to 1 ticket for gadhada kampa. But bus conductor told me there is no stop on my system. I told to him ok then give me next bus stop ticket and drop me at gadhadakampa. Conductor use abuse word and i will not stop there such kind of word used by him. I felt guilty. 3 time incident happen with different buses i request you please add bus stop at gadhadakampa also, give some punishment to conductor si he can not use such kind of word.
Bus depot - deodar
Bus number - gj 18 z 0421
Ticket # 128279

Last thing to add on it lot of students are facing issue.

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Address: Navsari, Gujarat, 396560

Hello sir,
I have booked two ticket from chikhli to ahmedabad ranip for the journey on 28 july 2018 to the name of laxmidas parmar & geetaben parmar. The bus name is valsad mehsana express. Its depature time is 7.15 am but when passenger went to chikhli bus stand at 7.10 am the bus is already left. And bus stand management said that its right time is 7.00 am. So please kindly suggest us what we do?? Our money are going wasted. If you want futher proofes related to ticket then i can send you the details.

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Address: Vadodara, Gujarat, 390001

Hu vadodara bus depo pr thi musafar hamna musafari samay pr bus ni inquiry krto to tyare rat na 10 vage inquiry pr koi ajani vyakti 20 min thi javab n aaptu hatu.
Jyare gusse thai me puchiyu tyare ene udhat javab aapiyo.
Halma vadodara depo manager ni office ma thi janava ma aavyu k e gsrtc no karmchari nathi ane udhat javab and ger vartan kre che

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Address: Junagadh, Gujarat, 362140

Dear
Sir
Una depo ni bus che
Bus root-junagadh to una
Junagadh depo mathi junagadh to una local bus time upadta nathi ane junagadh inquiry ma faryad kariye to m k che k driver upade tyare bus time no upadavathi ame students nd passger heran tay rahiya chi ye una
Bus no. Gj_18_y_7989
Aa bus regular kaeva namr vinti
Dixitkhunt
[protected]
[protected]@gmail.com

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Address: Sabarkantha, Gujarat, 383001

Dear sir, i am complaint to bus no. Gj 18
2304, complaint is extra bus to ahmedabad to ambaji... This bus is chandola depot. Date is 26/07/2018 time is 9.30pm. I am travel to ahmedabad to himatnagar and this route is original fair is 78rs. And today this trip fair to 97rs. Also ahmedabad to ambaji original fair to 120 rs. And today this trip fair to 150rs. So... How can i you... Please replay.. This is a big crime... Please justice... I am also attached ticket

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Address: Amreli, Gujarat, 365601

Respected sir / medam...

I complaind you about your employe miss behaviour for coustomers... I reaquest you plz inssure that on inqury window you should be arrage some mature or reponsibale empolyee... Some how he was to free or i asked about bus routes n his behaviour lyk he is ignored me... Or i told him 7 time n thn his reply is half an hour latter your bus on platform... Its not good... Please very educated people also travll on your gsrtc so plz be careful...

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Address: Anand, Gujarat, 380001

Website: Gsrtc

Good afternoon sir,

This is to inform you that my name is chetan sagar, doing service in government primary school. I am doing up down from sojitra to vadodara via anand everyday. At 5:45 pm me and my many couligues are coming from vadodara to sojitra via anand. At this time one express bus is scheduled from vadodara to aanand. This bus route is "anand - pavagadh - anand expeess". This bus has departure time from vadodara is 5:50 pm but on the day when conducter is ashokbhai, this express bus departing at 6:05 pm everytime. We are requesting you to take action so that this bus departure at 5:50 pm or kindly shift this conducter in another route so that we can reach to sojitra via anand on time.
Hope that you will take necessory action to resolve our problem as soon as possible. We will wait for your action.

Regards,
Chetan sagar

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Address: Vadodara, Gujarat, 391107

Website: pravasi online complain center

I am anuj barot, i have travelling from rajkot-vadodara, i have purchased ticket rs 189 whose ticket number 028489, near dhola-bagodara checking are carried out, but i have lost my ticket, i told checking officer to check out machine report but still not checking out and one decision taken to take fine 500rs from me, and second ticket purchase for travel whose rs 189 ticket number 028510, i can't believe in gsrtc for inconvenience for traveller because this travelling cause to me 189+189+500= 878 rs
Please take necessary action against him.
I have all kind of proof towards officer i[censored] want then i will send to gsrtc managing director.

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Address: Bhavnagar, Gujarat, 364001

My name is ketan gadhiya i booked on line bus ticket on gsrtc wabsite and whan i reached at bus station but inquiry dept says that your bus is cancelled due to rain so u have to travel other bus and your refund will credit in your account. Here is my details
Name:ketan gadhiya
Pnr no: g21103052 trip code:2200bvnsrtslp30
Journey date:15/07/2018
Email i'd: [protected]@gmail.com

Please credit refund asap

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Address: Ahmedabad, Gujarat

Website: GSRTC.in

Dear sir/madam,
I have booked a ticket seat no 30, 31 for destination: ahmedabad in bus surat to radhanpur with pnr no.:g21126507 dated 16th july, 2018 official arrival time of the bus: 00:35 at pickup point: bharuch gnfc bus stand which was delayed and reached bharuch at 8:30 am (The conductor called me for the boarding) i. E 8 hours late from the decided time.

Due to this, i had to catch another bus i. E from surat to ambaji which arrived at 4 am. So, the reserved ticket was wasted and i had to buy another ticket for the same destination.

Kindly provide me some solution to this issue commercially.

Also, i have mailed on [protected]@mail1. Gsrtc.in for the same on 19th july, 2018 but no reply has been provided from that side

Thank you

With best regards,
Vineet thakkar
[protected]

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Address: Ahmedabad, Gujarat, 380052

During my travel in GSRTC Volvo, I experienced very rude and unethical behavior of bus conductor. He doesn't have etiquettes. GSRTC needs to take a next towards teaching them how to talk to women and other passengers. I am highly disappointed with the way he talked to me.

I am attaching my bus booking details in hope of getting some sort of help from here.

Your bus ticket booking has been confirmed.

PNR : G21165666
TICKET ID : P94S0N
ORDER ID : [protected]
TRIP ID : GSRTC:1600NHRNRNVSV46:11030:10251:172:[protected]

FROM Ahmedabad TO Vadodara at 16:00 HRS,[protected]

Name: GSRTC
Boarding Point: AHMEDABAD NEHRUNAGAR, AHMEDABAD NEHRUNAGAR
Reporting Time: 16:00 HRS.
Seat(s) #: 24,

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Address: 380060

Bus was 2 hour late then actual time and helping staff was unresponsive i want refund for my ticket
Details are
redBus mTicket
Route: Ahmedabad to Rajkot
Ticket No: 83MQDC5B
PNR: G21171990
Travels: GSRTC
Departure time: 05:16 PM Jul 20, 2018
Reporting time: 05:01 PM Jul 20, 2018
Seat Numbers: 30
Boarding point: AHMEDABAD CBS1, AHMEDABAD CBS1
Boarding point contact:

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R

Raje Sheth

from Visnagar, Gujarat

Jul 23, 2018

I just wanted to know the reason for starting MLS BUS for Vadodara and Rules and Regulations regarding this MLS BUS.

Please give me reply on [protected]@gmail.com

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