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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025

Complaints 4416

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 152

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Address: Surat, Gujarat, 395009

Dear sir,
This is regarding bus from surat to bardoli and onwards.
There are two stop on route, name are
1 parvat patiya
2. Puna patiya

Almost all express bus and local bus when going from surat to bardoli site never come to parvat patiya and they go via flyover at parvat patiya.
There is issue of traffic at parvat patiya stop so i request you to please change parvat patiya stop little bit towards end of flyover site (Kadodara site of flyover end)
At that place road is also wide and so pessenger get services of all buses
All bus when coming from bardoli drop pessenger at this end of flyover only and after that they take flyover to cross parvat patiya junction so all most all are used to for this site.
Other thing is
Fly over is under construction at puna patiya also so if possible we can make st bus top for both common near magob brts stop

Thanking you
Abhijeet modi

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Address: Mehsana, Gujarat, 9035

Website: Www.gsrtc .in

Dear sir
I request that our complain solution early because many student and many other passenger travelling for this bus .this bus continuesiolly arriving for many years .but last 7 days this bus closed for visnagar depo .this bus visnagar arriving timing is 4:45 pm and visnagar start up time 5:00 pm.this time many student and many passenger waiting for this bus and all are passenger for this route travelling daily for this bus .when student asked for this bus to visnagar depo than visnagar stand in charge asked this bus no start.
I giving a many complain for village sarpanch letter but visnagar depo manager no action for our complain letter.

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Address: Mehsana, Gujarat, 384002

Dear sir.

Today sami modasa bus was late so we passager go to himmatnagar by sami modasa... We already pass bus mehsana vijapur becoz we want to go with sami modasa, but we are passager waiting bus sami modasa, but his driver run bus fastly at radhanpur crossing station...

We said we waiting government transport because this is your slogan...

But driver failure to given service

Pls action on this type driver.. And he is bad behaviour with ladies passanger

Thanks

Your passager

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Address: 360002

हेलो शर
मेंरा नाम रवि राजपरा है में आज 5-6-2018 को राजकोट से अहमदाबाद वोलोवो से जा रहा हु गाड़ी नो है gj01et5086 जिसमे ड्राइवर ओर क्लीनर दोनों पैसेंजर को परेसान कर के गुंडागर्दी कर रहे है स्टॉप आने पे गाड़ी 10 मिनिट का होल्ट बता के 3 मिनिट में चालू। कर दी जिसकी वजह से पैसेंजर स्टॉप से गाड़ी में बैठ न पाए हमने रुकने के लिए बोलै तो 15 किलोमीटर दूर गाड़ी रोकी ड्रायवर मोबाइल से बाते कर कर के गाड़ी चला रहा है तीन बार गाड़ी का ऐक्सिडेंट होने होने से बची सारे पैसेंजर ने बोला कि ऐसे गाड़ी न चलाये तो बोलै ऐसे ही चलेगी आशा है आपकी ओर से हमे जरूर जवाब मिलेगा मेरा फोन no.है [protected]

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R

Rakesh Sharmaaa

from Kota, Rajasthan

Jun 8, 2018

Sir todays i am journey in bechraji depot bus udaipur to keshriyaji fare charges 97rs i said to conductor that right fare is 68 rs but he say you are right but my machine print 97rs so i charge you 97 rs than i show 2days old ticket he accept but charge 97rs and told me you can complain to higher authority no 157477gj188516

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Address: 390022

Myself and family travel on 04/06/18 from una to vadodra, bus driver was driving over speed and when we reached rajula we request to drive safe and little slowly but he started argument and take personal and started [protected]@ 15-25 speed and before mahuva he told bus is not working not move, after other passengers ask you derive at your own terms then he started bus but same till vadodra he drive very roughly. Bus services diu to daman, bus no gj18-z-2462 driver name do not know

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K

Kalpeshkumarn

from Pachora, Maharashtra

Jun 5, 2018

Dear sir/medam

I am going HMT to ISKON for job daily. Reach to at company is important for me but KAPADWANJ to GANDHINAGAR bus doesn't stop at Mota Chiloda.I and Many other people also suffering from this bus. plz note my complain about this Bus.
Thank you sir/medam

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Address: Ahmedabad, Gujarat, 380022

Dear sir/madam,
Kindly note that i'm traveling to palanpur in the gsrtc bus (Check below details), pick up stand was gitamandir bus terminal, at 8'o clock in morning. So my complaint is regarding the speed of the bus that is just 45 km/hr in the very clear highway without a single traffic. This is so annoying that how can we reach to our destination on time. If you can't provide a transportation on timely basis please just stop this nonsense activity.
I hope you take it very seriously and will do needful on that.
Bus details :
Bus name: ahmedabad to jodhpur
Bus number : gj /18/1408
Time: 8:15 am from gitamandir bus terminal

Thanks
Darshan parmar
[protected]
Ahmedabad

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D

dharm7092

from Ahmedabad, Gujarat

Jun 6, 2018

રુટ ભુજ ગોધરા શિપરકોચ

GSRTC ની બધી બસ માધાપર ગામ માંથી જાય છે
ભુજ ગોધરા પણ માધાપર ગામ માંથી જાય ..

ટેવી વિનંતી છે

લ ધર્મેન્દ્ર
[protected]

dharm7092's reply, May 31, 2018

Add bus stop

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Address: Ahmedabad, Gujarat

Website: GSRTC BUS bhuj

Sir,
I respect to say that. I, m mukesh vyas i, went to bhuj to ahmedabad on 29/04/2018 another gsrtc seating bus bus no gj18y2929 this bus
Total cost :- 412.00inr
Because my online gsrtc booking bus is not coming

Gsrtc online booking status
Pnr no. :-g19917066
Trip code :-1650mtmdabdsl15
Class. :-sleeper
Passenger:- 2
Seat no. :- 9, 12
Total cost :- 626.00 inr

So please refund me a my different cost
214 inr
Thanks you

Not :- i am complaint on 09/05/2018 gsrtc bus center but not response me

+1 photos

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S

Sanket Dalal

from Rajkot, Gujarat

Jun 6, 2018

6/6/18 today i booked my ticket bilimora to vadodara makarpura 3 seat its booked and my payment also deduct full feel up all detail but still not receive no pnr no mail no msg so what i do

refund money of my trip bhuj to ahmedabad 29/04/2018 - Comment #3121189 - Image #0

Sanket Dalal's reply, Jun 6, 2018

6/6/18 today i booked my ticket bilimora to vadodara makarpura 3 seat its booked and my payment also deduct full feel up all detail but still not receive no pnr no mail no msg so what i do

P

Patel Afzal

from Ahmedabad, Gujarat

Jun 6, 2018

Hello,
There are problem for passenger pass for ST. The officer of making pass are said that its server down. So we can't print your pass, if daily issue or problem happen this, then how we applied for pass,
If I come from long distance then ots very difficult to come daily for pass renew,
There is very poor service make a solution ...

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Website: Gsrtc.in

I would like to say bus running between vadodara to palanpur of sidhapur depot is not maintaing time to reach to destination...
Online average time for bus departing sharp at 6:00am from vadodara to palanpur shows 5hrs n 25mnts... While every time it takes about 6hrs n 30mnts...
N in the same way same condition is being faced in bus from palanpur to vadodara of same depot...
One more thing is speed is kept under control of that long distance buses so on express highway even though road is clear driver could not cover late timing of that bus...
My request to maintain time between origin to destination place as per time given on gsrtc website n release speed control on express way to reach on time to last point if it is possible

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Vasim gatali

from Ahmedabad, Gujarat

Jun 4, 2018

I am a apply form conductor form but not my
Examination call letter
Please help me & and sole my problem

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Have been travel from vadodara to kalol (Panchmahal) daily from last one year. Today i was traveling in bus vadodara to ditwas bus no gj 18 y 1171, bus conductor not ready to accept my express bus pass.. He said my identity card expired before 1day but my pass was valid for more one day.. I was ready to show may election card as my identity but he said tht not valid identity for me.. You need to pay money, language use by conductor was not acceptable.. My pass was valid but i need to pay money for the same.. Please find attachment and do helpful. Ticket date - 02/06/18. Pass validity date - 03/06/18.

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M

Mihir Gajera

from Ahmedabad, Gujarat

Jun 4, 2018

Dear officer,

There is only two buses between bhuj and porbandar via rajkot so many people from these need to go far away from their location to travel between those place and there is also not any bus available to travel along night.
So I humbly request you to start bus service for bhuj porbadar route via rajkot for night time.
Thank you.

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Address: Ahmedabad, Gujarat

Sir,
We travel from ahmedabad to baroda every day. But the bus that we travel goes very slow speed on baroda express highway. The avg. Speed of bus is around 55km/hr.in this fatest route why bus foes at slow speed?
In the world of transport competition the speed play big roll. We are request to you to increase the speed of at safe level.
Bus details :
Gandhinagar to baroda
Time : 05:45 am @ ctm, ahmedabad

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Address: 380052

Gujarat state road transport corporation [gsrtc] — stoppage of bus route sanand to ratanpur (Complaint)
Va vadilwtc on apr 24, 2018

The bus route from sanad to ratanpur via mohanpur was stopped which was most profictable route and continue since last 45 years. This route was covered with ranansan and shamlaji with so many poulation and some of which are regularly used. With the closure of this route so many people are affected...

No responce yet on my 24/4/2018 applicatiov

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Patel Raman

from Vadodara, Gujarat

Jun 4, 2018

The drivers of the buses plying between Vadodara to Dabhoi is halted at Soma Talav Chowkdi in such a way that it obstructs the way for normal traffic resulting in traffic jam.
Requested to instruct the drivers of the bus to halt the bus in such a way that should not obstruct the traffic.

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I was traveling in rajkot to gandhinagar bus gj 18 9814 (Ashram)...
Driver was driving too fast... And burning too much irritating horns and he was breaking so suddenly so that # was terrible... Why so aggressive he is!?
Plz train your driver's staff...
Only time does not matter to reach destination...
How we reach there also matters...
Ram bharoshe chalta hai aisa situation hai... Aut ahmedabad ka traffic pathetic...
Plz government of gujarat think overally...

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Address: Amreli, Gujarat, 365601

Website: [email protected]

I booked my ticket on gsrtc website, i want to go rajkot to amreli and 7:30 am
I’m booked my ticket on that website and i’m going for my bus and there was not name on my seat that bus is rajkot to rajula depot
My money was cut and my ticket was not booked
And than i ask about my ticket to conductor he said me that seat was booked
And i losse my money on that matter

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Address: 3833001

I have been travel himatnagar to khedbramma today
Date -30/05/2018
Rajpipla
Ambaji depot bus
Cundoctr base no.-173
Bus no.-41184
Driver base no.-1276
Bus conductor is very irresponsible and and spoke in rude mennor
And conductor slap me on my face
So plese punish the conductor

I know only conductor base
1276
41184 is dtail collect to customer care khedbramma

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I was traveling alone at night and on enquiring about the bus status to the conductor, he was very irresponsible and spoke in a rude manner. The only thing i asked him was whether the seats are available in the bus or not, which i don't think is too much to ask for. Also, being a conductor it comes in his duty to answer if one is unknown or has any query. Above all, he was smoking too, where it is strictly written that 'smoking is prohibited'.
Bus: udaipur to morbi
Time: 10:30 pm
Boarded bus from ahemdabad
Destination: dhrangadhra

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Website: gsrtc.in/site

Dear sir,
I have booked ticket online from Surendranagar to Ahmedabad(07:30pm) two times on 13/05/2018. Rs. 102 and Rs. 100 deducted from my account but booking not done both times
and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. : [protected]@gmail.com and Referance no. were GS5671840 and GS5673796
Amount cut twice from my axis bank and did not get refund yet.

Pls give me response asap.
Thanking you.

+3 photos

May 29, 2018

Complaint marked as Resolved

Amount Rs.100 and Rs.102 refunded by GSRTC, Gujarat in my bank account.

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I have booked 2 tickes from ahmedabad ranip to junagadh on 27th may 2018. But the money was deducted from my account but tickets can not receive. The passenger name are - yash sapariya and kevin ramani.
I have booked these tickets 3 times but yet i can not receive any type of tickets. So, please refund my money as soon as possible.
Reference no.
1 - gs5770886
2- gs5771262
3- gs5771289
Total price of tickets - 370*3= 1110/-
Please refund my money as soon as possible.

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Hi sir,

I have been travel from ahmedabad to mehsana daily by gurjar nagari bus (Ahmedabad to deesa) 7.00am from geeta mandir for last 7 month.

Regret to say that many time i do not reach office due to bus is not go to as per standard speed of 80km per hour and many time also bus break down in mis way.

Also there many instant when express bus put instead of gurjar nagari bus.

There are the issue we facing for last 7 month. Please take necessary step and resolve this issue.

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I m traveling ahemdabad to palanpur in my etios car in the st bus was overrating the vehicle very badly nd my car just going to touch with the bus but it’s handled by my car driver the time is 11:40 pm at 23th may 2018 the bus number was gj 18 z 1942 nd its very risky for people that this kind of bus driver are in gujarat st bus. I m submitting the photo of the bus which taken by my phone

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S

Sujitsinh Jadeja

from Ahmedabad, Gujarat

May 29, 2018

To G. S. R. T. C
respected sir,

On the date :[protected] I was travelling from Rajkot to Gandhidham (Padana villege) in bus num 0109 and bus is traveling between gondal to Bhuj.
He was said me some bad words and also say bad words to my family.i will humble request to you that please suspend that driver from GSRTC

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Address: 387640

Hi sir,

My name is bhavin, and i doing updown from lasundra (Ladvel chokdi) to soni no chali, i have express monthly bus pass, but some express buses are not stopping here, don't know why?, today one bus no. Gj 18 z 5104 (Zalod to kadi), and santrampur ahmedabad both bus are not stopping here at ladvel chokdi, kindly we require every bus should stop here, because we are getting late in our work,
So please take some action against them so they will stop bus here at ladvel chokdi every day.

Thanks
Bhavin

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