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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

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Updated: Jan 27, 2026

Complaints 4423

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188

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 155

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Address: Junagadh, Gujarat, 362001

I was traveling from junagadh to gandhinagar on gsrtc sleeper coach: somnath gandhinagar.

Below are the some pnr details:
G20049010
G20149177
And other such 20 more tickets

Issue:
All people have booked tickets in advance but in reservation chart as per conductor no records are available.
When asked the dto mr. Thambla about the issue he is very unresponsible and unsupportive and told all that no one can on-board the bus. He is neither willing to give contact number of his superior neither he is ready to take any action neither he is trying to print the reservation chart again.

We are standing here since 2 hours and still no resolution. Kindly help asap

Bus details
Gj 18- z - 2037

Contact details to contact passengers:
+91-[protected]
+91-[protected]

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Address: Ahmedabad, Gujarat

Website: Gujarat state road & transpotationfo

I started my journey from kesho to ahmadabad @7.15 am through verbal ahmadabad.
Due to heavy traffic & consisted road &bus stop, buses are being too late.in summer to sit in stand bus in road & heat very very difficult for passenger.
You are requested to arrange to control traffic.
Best for both passenger & administration bus stop to be removed to nearby highway
Your positively think over this highly appreciated.

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Address: Jamnagar, Gujarat

* gsrtc m-ticket * jamnagar to amreli psngrname : bhavisha tripcode : 0530jmndhrgjr47 pnrno : g20182419 jnydate :[protected] deptime : 05:30:00hrs seatno (S) : 20 class : gurjarnagri boardingpt : jamnagar txn password : se7bwv51. Please carry your photo id during journey.
I booked this ticket online and i board the bus from victoria pool so the driver started shouting that i can't board from there and after showing him photo id on phone which is saved in my google drive he said leave the bus or buy another ticket
The depot in charge also said we don't know the bus no or driver name so go and complaint online.

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Address: 383001

Website: Gsrtc

Today i am traveling by express bus karav - himmatnagar and today i am in urgently reach at himmatnagar for further traveling. I spent 74 rs for express bus because time is matter... But today i am very disappointed with bus service... It's speed very less against local bus..

Please improve your express bus service and speed because i spent for its...

Diparcher time 5.10

At 6.24 pm in vijapur bus depo..

Regards

Asif devla

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Address: Rajkot, Gujarat, 360311

Bus was not stop in gondal bus station and the bus was from rajkot depo and speed was more than limite in bus station in gondal bus no 7983 wednesday time 2.55 pm and rajkot gondal rajkot local bus conductor was also include in this. So please take some agianst to them and i also submit this complaint in rajkot depo but i dont think action will be taken

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May 10, 2018

Updated by Harshrajsinh Zala Date 9 may 2018 wednesday

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A bus service from gandhinagar to bhuj departs at 8:00pm from gandhinagar is creating many problems nowadays. The physical condition of bus is worst. Sometimes it gets malfunction during the journey. Moreover, it departs not on time and reach us to the destination very late.

We have complained about it at gandhinagar and bhuj bus depot. They told us that travelling limit of bus (In terms of kms) is over and they would change the bus in a week.
But we have not received any satisfactory result.

Thus it is our demand to change the bus to eradicate the inconvenience to the passengers.

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J

Jigar maniyar

from Ahmedabad, Gujarat

May 12, 2018

Sir,
Its being very sad for me to inform you about the worst service provided by the bus of GSRTC.We have done reservation still we are not getting the satisfactory services of the bus. The conductor is misbehaving. And the bus is full of passengers. Even it is not possible to walk through. I want quickest action and compensation to the consequences faced by me due to your respective staffs. For your Information the bus route is SANTRAMPUR-JUNAGADH DATE:11/05/2018. My name is Jigar And my ticket is as below ** GSRTC m-Ticket ** AHMEDABAD NEHRUNAGAR to JETPUR PsngrName Jigar maniyar TripCode 1900SPRJNDSLP30 PNRno : G20124558 JnyDate : 11/05/2018 DepTime : 22:55Hrs SeatNo(s) : 17, 18 Class : SLEEPER BoardingPt : AHMEDABAD NEHRUNAGAR Pltform : Txn Password : TMGCqD6e Please carry your photo ID during journey. T&C apply. * DOWNLOAD ANDROID APP https://goo.gl/cZ98pD

about bus worst condition - Comment #3095103 - Image #0

Jigar maniyar's reply, May 12, 2018

I want solution now please try to understand

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Address: Kheda, Gujarat, 387002

Dear sir
I am your bus in travelling. For nadiad to jalor (Sleeper coach). But sir i not seticefaid
Sir your condecter full drink wine and all passenger to extra discuss. And sir more one problems dear i going to ahemdabad but your condecter given to nadiad's tickets sir... Plzzz fast helpme
Dear sir your gsrtc bus service immersion down then soo sir.
Please sir fast expanse your condecter...
Your traveller
Nimesh purohit

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

May 10, 2018

Updated by nimesh999 Dear sir
I am your bus in travelling. for Jalor To Nadiad (Sleeper coach)My Ticket no:095481.but sir I not Seticefaid
Sir your condecter full drink wine and all passenger to extra discuss. and sir more one problems dear I going to ahemdabad but your condecter given to Nadiad's tickets sir... plzzz fast Helpme
dear sir your GSRTC bus service immersion down then soo sir.
please sir fast expanse your condecter...
your traveller
Nimesh Purohit

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Sir,
Today(9th May 2018) I have booked two tickets from UNA to GONDAL for the date of 10th May and bus name was diu - rajkot and departure time at Una around 13:20.
I have booked two tickets on seat no 4and 5.

Money 236 rupees deducted from my sbi account but ticket not booked.

GSRTC reference number is :GS5635969

SBI account reference number :IGADMJJAA7

Kindly refund my money as early as possible.

Image are atteched here for your reference.

My email id : [protected]@gmail.com
. Please if you have any queries please contact me.

Ragards
Maulik
[protected]

+1 photos

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Sir,
Today (9th may 2018.) i have booked two tickets from una to gondal for the date of 10th may. Bus time at una 13:20., diu-rajkot bus.. Payment 236 rupees deducted from my sbi account but ticket not generated. I want to refund my money.
So request to refund my money. My mail id are given below for further communication.

Gsrtc reference number : gs5635969

Money debit from my sbi account. Atteched image for your information.

Sbi account debit reference number :igadmjjaa7

If any query kindly revert.
Please do needful for that matter.

My mail id: [protected]@gmail.com

Regards
Maulik
[protected]

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M

milan5222

from Mumbai, Maharashtra

May 9, 2018

My online booking tektite is not generated but money is deduct to my account

C

Chavda Shyam

from Surat, Gujarat

May 9, 2018

There was a bus from BHILODA to una earlier ..but don't no way they shorten the route to BHILODA to Somnath..there is only direct bus to una so it's very difficult to travel on that route .I am regular passenger of that bus ..so it was very difficult for me to travel to una .please consider this problem and restart that bus route

K

Kirit R Rathod

from Borsad, Gujarat

May 11, 2018

Long Delay of 02:00 hrs daily in running time of st bus running time between kavant-morbi

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I have booked tickets from Surat to Ahmedabad from gsrtc and my money was deducted adn i didn't received tickets and booking was not done also.

there were three incidents like this:
Transaction Amount and reference numbers:

1. GS5611159 : Amout deducted was Rs. 988
2. GS5611593 : Amout deducted was Rs. 988
3. GS5614195 : Amout deducted was Rs. 988

Please refund my money as the tickets weren't booked
My Email for communication : [protected]@gmail.com

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Address: Valsad, Gujarat, 396001

Website: Gsrtc

This bus no gj15 z0222 is from valsad to daman daily. And the bus is suppose to leave at 9 in the morning but it is very irregular and never leaves on time. Sometimes the driver is not available, some times conductor has problems. Many a times there is a break down in bus. This causes immense difficulties to daily commuters who have to reach office. I hope someone will read the complaint and do something about it.

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I tried for online reservation through gsrtc website on 14th march in the name of jaivin prajapati for the journey gandhinager to baroda scheduled on 15th march morning. Imade two attempt and each time ticket fare debited to my hdfc credit card a/c but i did not received confirmation from gsrtc.23days have been passed off but money for the failed tranction has no been deposited in my a/c

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D

drathwa1

from Ahmedabad, Gujarat

May 7, 2018

I booked a tiket all process done...but my tiket not confrom. With seat no...and money was debited. Due to on line process. Pls refund my. Account...this is ob refrence no...GS5593848

refund of online reservation - Comment #3089418 - Image #0

refund of online reservation - Comment #3089418 - Image #1

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શુ આપ મુસાફરોની જિંદગી જોખમમાં મૂકવા ઈચ્છો છો?? અને એક બસના 50થી વધુ મુસાફરોની સાથે સાથે તેમનો ઘરપરિવાર પણ જોડાયેલો છે. છેલ્લા ત્રણ થી ચાર મહિનાની મુસાફરીમાં નોટિસ કરવામાં આવ્યું છે કે ડ્રાંઇવર કંડકટર દ્રારા દિવસના 24 કલાકથી પણ વધુ કામ લેવામાં આવી રહ્યું છે.. રાતની લાંબા રૂટની બસોમાં મોટે ભાગે એવા જ ડ્રાઈવર અને કંડકટર જોવા મળ્યાં છે જેઓ સવારે શિફ્ટ પૂરી કરીને રાતની લાંબી શિફ્ટ પણ કરે છે.. આજે ફરી વાર ડ્રાઈવરને ઝોકું આવી જતા ગાડી ઉભી કરી દેવામાં આવી આમ મુસાફરોના જીવની સુરક્ષાની જવાબદારી કોની!?? બિચારા ડ્રાઈવર અને કંડકટર તો ચિઠ્ઠીના ચાકર છે એમાંય ગાડી ધીમે ચલાવે તો મુસાફરો એને બુમો પાડે છે કે સમયસર પહોંચાડો. મહેરબાની કરી વર્કલોડ ઓછો કરવા અને મુસાફરો ને એક સુવર્ણ સુરક્ષાભરી સેવા આપવા વિનંતી.. બસ રૂટ- પાણીગેટ-દીવ ની ઘટના...( 9:00 વાગે ઉપડવાનો સમય 6:40 એ દીવ પહોંચવાનો સમય અને બસ 4:00 સુધી ભાવનગરમાં જ છે )

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R

Ravaldipak

from Veraval, Gujarat

May 9, 2018

Bhabhar surat bus ka time online booking me 11:15 pm ka he fir bi bus 10:45 pm ko nikal gai ab ham ne online booking karvaya he. Ham kya kare ¿

Bad bad gsrtc

Or koi yaha available bhi nahi he sab office band he...

change the shift timings of drivers and conductor otherwise many people will lose their trust on gsrtc - Comment #3091824 - Image #0

change the shift timings of drivers and conductor otherwise many people will lose their trust on gsrtc - Comment #3091824 - Image #1

change the shift timings of drivers and conductor otherwise many people will lose their trust on gsrtc - Comment #3091824 - Image #2

change the shift timings of drivers and conductor otherwise many people will lose their trust on gsrtc - Comment #3091824 - Image #3

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Respected sir,
I want to complain about your online e-ticket booking service your bus conductor behaviour with ladies passengers in surat to modasa bus departure time 13:30. I booked online e-ticket n like every time payment has done but e-ticket is not generated. But message i received. So i have done payment, e-ticket is not generated is it my fault or your poor online service, please tell me. If online e-ticket is necessary why you couldn't make sure that e-ticket must be generate without any problems. I would like to ask u if payment has done n e-ticket is not generated but on the basis of message i received from gsrtc you can't sit us in bus?

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Address: Kutch, Gujarat, 370205

Website: www.gsrtc.in

Respected sir

I booked a ticket from tharad to adipur by gsrtc application in badmer bhuj bus reference no - gs5590257. But my ticket not confirmed and amount of rupees 394 diducted from my account
My mobile no. [protected]
Email address - [protected]@gmail.com

Please take action & refund my money

Thanks and regards
Bharat prajapati

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D

drathwa1

from Ahmedabad, Gujarat

May 7, 2018

I booked tiket..gariyadhar to chota udepur bus. Bvn to baroda. Central bus current tiket booked. But bus i very hose ful. So i cancle my tiket and refund my ac...

tickets not booked but amount from my account deducted - Comment #3089419 - Image #0

tickets not booked but amount from my account deducted - Comment #3089419 - Image #1

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Dear sir,
My self saumil prajapati and am daily commuter for the nadiad to vadodara route. Since last four months, the bus is taking more time than the estimated time to reach the destination i. E. Vadodara central bus stand. Almost it takes 1 hour and 30 to 35 mins. It may be due to allotment of different buses which may hardly run at 55 to 60 kmph speed. Have an attention for providing better service.

Regards
Saumil prajapati
[protected]@gmail.com

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N

Nisarg Galchar

from Surat, Gujarat

May 7, 2018

I have booked my bus for 05/05/2018 date on 1st May but i did not get ticket mail or message but my money get deducted from my account. I wanted to have refund or ticket conformation.

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I would like you to take a notice that nadiad - vadodara intercity bus that departs from nadiad at 6:00 pm is in a very bad condition and instead of paying high fares we do it get proper facility. Bus cannot speed up beyond 45-50 kmph even on express way (Ne 1) and is in a very very bad condition. Kindly look into this asap and please do the needful.

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I have booked 2 ticket at 4th may 2018 for kodinar at 11:42am in junagadh-una 12:00am gsrtc bus from gsrtc official app. Payment is debited from my account but tickets is not booked. Ticket is not confirmed and money is debited it's not fair!! So now how can i refund my money.
Gsrtc ob reference no:gs5597545
Ticket also not cancelled by some technical problem and also my bus is come. So please help me!!! It's my kindly request.

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Address: 394680

Website: www.gsrtc.in

Hello, GSRTC I am now in bus this bus conductor behavior is not good, because when conductor give me ticket then I give change he tell me your so slow your payment bus ticket and he told me you now out in the bus this is not good with me they are not owner bus he just he only conducter not a owner please improve language employees in GSRTC
Mandvi depot
Mandvi to Nindvada
Distance 34KMs
Re 26
Bus no 7356
13/05/2018
Please Not down and solve this
I am not only people in the bus so many peolpe' s he not talk with every people in bus your every employee please give a good service training in present ok 👍

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Address: 380015

Website: www.gsrtc.in

I had booked gsrtc volvo ticket from ahmedabad to rajkot to be departed at 6:15pm on 01-may-2018, through paytm.com.
I was told by paytm around 6:30pm that, bus has left the boarding point and was on time. While i aleady reached boarding point 15 mins prior.
Than at 6:40pm i boarded the bus from iskon, which was 30 mins late from the departure time mentioned in the ticket.

Why gsrtc is failing to provide a good service for their premium product? Gsrtc volvo being 30 mins late and that is too, no one to care helping out passengers.

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