Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,
It's a nice now our government take more steps for the upgradation of gsrtc and any other subjects. But now in this generation you have to upgrade some charging plugs in every gsrtc buses because now in this days it's required. And be a particular and punctual in your way because buses don't come at stop nehrunagar i never get any bus reached on particular time. I understand but than you take some request and work on also a timing and speed... Speed... Speed please why gsrtc buses takes 6 to 7 hrs for reach only on 240 kms why...???... Why...?

Hello,

I am krima patel, i am a working person and daily doing up-down.. There is one bus harij - ahmadabad which does not come at proper time, hence that official timing is 7.15 from gita mandir (Ctm) but last 15-20 days it comes always late when we ask for reason then conductor and driver inform that they are not getting bus at correct time. It's too difficult to travel daily at late.

Kindly do the needful.

Thanks,
Krima patel

The bus route from sanad to ratanpur via mohanpur was stopped which was most profictable route and continue since last 45 years. This route was covered with ranansan and shamlaji with so many poulation and some of which are regularly used. With the closure of this route so many people are affected. Initiallly this route become irregualr and forced people to uses the other mode of transport and finally bus stopped witout assignig any reason

I boarded in bus number gj 18 z 1410 from jodhpur to pali. My ticket no is053084 and paid 85rs. The bus driver refused to go through pali city and said that it would be crowded. Whereas all rsrtc buses was going through city route. Due to this reason many passengers refused to travel in your bus. The driver brought the bus to pali bus stand trough highway. The passengers has to pay additional money to taxiwalas.

Dear sir
Me virat shah, dt-21/4/18 (Saturday) at platform no.11 ahmadabad (Gitamandir) someone stolen my wallet, when i was trying to take sit in bus (Surat-ider) in my wallet inside my original documents (Aadhar card, pancard, driving license) please if someone find please contact me, my contact number-[protected]
My full name virat kumar pradip kumar shah

I have book bus ticket as below information, i have call several time at ahmadabad bus stand regarding status of bus but there is no response, the bus arrival time is 6:11 as per schedule, i was waiting till 7:0 clock, during that time one bus is came which departure time is 5:30 as per conductor of bus from gita mandir bus stand came at 6:45 which is completely full till door and i am unable to travel in it. And
So i have to travel through private vehicle

So i was request to gsrtc for refund my ticket cost.

* gsrtc m-ticket *
Ahmedabad nehrunagar to surendranagar
Psngrname: chhatrapalsinh zala
Tripcode:1800abdsnrexp51
Pnrno : g19779495
Jnydate : 21/04/2018 deptime : 18:11hrs
Seatno (S) : 20 class :
Boardingpt : ahmedabad nehrunagar
Txn password : c2ca8evs

Hello team,

I was travelling from bhavnagar to baroda via talaja-surat bus. Which was departured from bhavnagar at 7:30 am.
And bus stopped at hotel maya, tarapur.
The rate they are taking from public is very high from maximum retail price. Which is not tolerable for public. I am requesting to improve this via this complain. Because g. S. R. T. C has passed their tender for hault all govt. Of gujarat bus of this route at this hotel. I just request to improve this to stop this corruption via informing you, so please take a step to stop all these, i hope this will improve via this request. Or else o have to go for a acb?

Gsrtc providing pathetic service to their customers. Today i bought ticket of volvo from vadodara central bus-stand for vadodara to ahmedabad. The ticket counter person who is booking ticket is not aware that which seats were already booked online. He gave me ticket for seat no. 7. I booked ticket in 30 minutes advance. After boarding of the bus i came to know that the same seat was already booked by another person in advance online. When i go back to the ticket counter person and explained this situation. He told me that he will provide another seat instead of 7 no. But when i boarded bus, total bus is full with booking hence they gave me seat next to driver which is conductor seat. I paid money for the full ac seat but what i got is whithout push back non ac seat.

Gsrtc has to refund 75% of my booking amount.

I have started at mokha chokady bus stop for morbi on[protected] in mundra - rajkot route bus. Bus no. Was gj18 y 7025. Conductor issued me ticket from gundala to morbi, i have asked that why they are issuing ticket from previous stop, he replied that if you want to travel, you have to pay otherwise leave the bus. I have asked for rate card, but he refused for same.
Now how can i claim my excess fair amount? My ticket no. Was 085416.

I cancelled my ticket on 02nd april2018 due to gsrtc bus breakdown which ob refrence no:gs5382329. But still money not refund to me and second ticket refrence no. Gs5381725 which was also done on same day but still any of them money not refund in my bank account. While gsrtc said that we have done it on 4 april 2018 & 9 april 2018 sequently but i have my bank account statement in that no any amount credited in my account. Please go through whole matter gsrtc and resolved it because i also contact my bank branch also, bank said that it total scop of gsrtc we cant do any thing.

My name: suresh chauhan
Mo:[protected]

Untarda to ahmedabad bus has departed early from its regular time. Bus departure time from untarda is 5.15 pm and it arrives at tenpur aprox 5.25 around. Tenpur is situated 10 km from untarda.
Today on 21.04.2018 bus arrived at tenpur on 5.05 pm which is 20 minutes early from its regular time.
We all 5 to 7 people regularly travelling in this bus from tenpur to ahmedabad on daily basis.

We are working in public sector bank and we are taking permission from manager to go early to pick up this bus.

This kind of instances happened many times. And whenever we ask the reason to dehgam depo they tell both conductor and driver are new in this route.

Early departure of this bus make us to stand on bus stand for next 30 minutes for next bus for ahmedabad.in such hot summer 42 degree tempreture we have to stand 30 minutes. If any one o[censored]s got affected from such hot tempreture who will be responsible.

And today on 21.04.2018 when we called up to dehgam depo manager on his mobile number [protected] to ask for such instances. He has rudly answer that you can do complaint where ever you want to do.

We request you to train your staff how to talk with customer.

And also request you to reply satisfactory with proper reason.

Today's bus conductor base no is 960 and driver's base no is 2970

Regards
Rahul dudhia
M. [protected]/ [protected]

I m krishna parmar from surat doing regular uptown from surat to ankleshwar coz of job. This is my 2nd times complaint about speed lock of long routes bus. I don’t know why gsrtc not bother about passengers time & money. Are they saving their disiel expense???😡 what is the reason for locking speed of long routes bus like express? Now a days there is very hot atmosphere & traffic issue are take place & because of this speed issue passenger like us didn’t reach at time. Please do needful action otherwise do same rules for all buses whether it is express or local.
Thanks & regards
Krishna

All the buses have some seating capacity???

After all the seats are booked why other people are allowed to enter in bus??

If bus have 60 seats conductor put 85 passenger in this.. Due to this all the passenger have to suffer.

Due to this 3rd class service people have to pay more money to travel via private travels. Because they just allow that number of people how much seats are available..

I trying to book ticket from surat to abu road (Date 18th april 2018) online but some system error at 17th april 2018. Than after i am going to surat bus stand fpr booking and confirm at inquiri counter is there bus is available or not he say yes and than after i am in queue for book ticket approx 1 hour and than the person say not have any bus for this route.

Your service is very poor and your staff are laying to the customer.

Vadodara to dhari trip online booking with gurjarnagri bus during travelling gurjarnagri bus not available.
Please make sure to available gurjarnagri bus for travelling not oher bus to fulfill the customer service by government.

Route and travelling details as below,

Tripcode 0700brddhrgjr47
Pnrno : g19695459
Jnydate : 18/04/2018

Best regards,

Gaurang barbhaya

R/sir,
We are facing problem due to change time of kashipura godhra bus early time of godhra kashipura bus is 5:20 pm and now change it to 5:00 pm so no of regular people who do updown from the godhra halol facing problem after this bus we get bus 6:50 modasa-dabhoi means around half and hour we have to wait for it this thing face around from last 10 days so take this matter and do needful

Dear sir,
मेरा up down फ़ोर्ट-सोनगढ़ से सुरत का time सुबह 7:10 का है । और अनेका समय रात को 8:30-9:00 का स है । पास निकलने के लिये आपकी ऑफिस का टाइम सुबह 9:00 से 16:00 का है । कृपया ऑनलाइन का कोइ ऑपशन हो तो बताय यतो पास निकलने केलिए आप की ऑफिस का टाइम सुबह 7:00 का होता तो सही हो जायेगा ।
ऑनलाइन का option हो जाय तो हमे भी ओर अपकोभी सही हो जाएगा ।
धन्यवाद

I m complain about to use of public toilet in ahmedabad central bus stand. All time when a lady go for a wash room the person who setting at the door of ladies toilet ask for a money, not even a 1 or 2 rs but for 5 to 10 rs. What's that's?? Is public toilet in central bus stand or a paid service??? Even before it's banner showing a free toilet it's removed.. Today on 16th april, 2018 i put my complain and i want answer in 3 days

Pnr no. G19615472
Journey from adipur to ambaji
Ref no. Gs5437519

We booked ac bus ticket but due to disputes happens in that bus (Driving glass broke) that bus was took place with another, so we have to travel in other bus wich is seating only so we want adjusted amount between seating and sleepers, amount which we paid for sleeper is rs.1356 but we travel in seating so pls refund our difference amount in account no.[protected].

Dear sir/madam.
We are waiting for go to palanpur from tharad depo. We reach at tharad depo at 02.20 pm. There is so much buses for palanpur and buses are stay at depo but until no bus departure up to 03:52. No one giving any reason behind d delay. At least 50 people are waiting for palanpur/dessa/ ahmedabad from 2 hr. So please correct this type of attitude of bus driver and conductors. They are not serious about people time.