Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

The bus was one hour late at junagadh station and due to some technical issues it’s even more delayed at dhoraji station, if the fault was known before the other means should be available on time. It’s inconvenient for the travelers who need to reach on time and the issue make even the more a bad review regarding the public means of transport for common citizens. And the inconvenience for reservation done passengers is troublesome by the department and the department is completely at fault for providing the worst customer service towards the passengers.

Hello,

I have payed for the return ticket of volvo bus for date 16th april 2018 from surat to ahmedabad today, payment transaction was complete and amount was deducted from my credit card but tickets were not generated and error occurred.
I request you to look in to the matter and refund my payment.

The amount deducted from my credit card was 621 rs.

I have launched many complaints regarding this but nobody is bothered to listen at state transport office in ahmedabad. There are no buses from ahmedabad to dhrangadhra in between 7 p. M. To 9 p. M.. Kindly look into the matter as i reach dhrangadhra almost 2 a. M. At night. Please increase the bus frequency in the evening for the passengers as soon as possible.

Complaint for gj 18 jz 1257. I with my family was travelling from jamnagar to bhuj i wanted to get down madhapar yaksh mandir but the bus driver and conductor both were so rude and ugly in nature they left me and my family in between before my destination saying complaint were ever you want to complaint complaint no one will listen to your complaint ant this is the inhuman way we work. Thats the reason we travel with the private busses and not this state transport. Kindly take strict actions against such monster. Reply back soon.

I booked my ticket with pnr 19458606 with paytm gateway
At surat station nobody included station master and booking clerk want to find for bus no. And he throw my ticket and insult me with say that go and ask paytm for bus we will not talk anything for that. So is this easy and several governance.???
How can we satisfied with this kind of service.

I was travelling from shihori to Palanpur ticket fare is shihori to Palanpur is Rs. 86 in gurjarnagari bus and same bus ticket fare of shihori to deesa Rs. 53 and from deesa to Palanpur Rs. 29 =total Rs. 82 In other route I check the short journey's fare is high and long journey's fare low.

Please explain the how to calculation of fare from one place to other plane

Wen we book online ticket they doesnt mantion bus no and enquiry counter they even not guide and talk very rudely
Maine ambaji to mount abu ticket online book ki and ambaji enquiry office me inquiry ki to they talk rude and batate bhi nai kuch the worst guys are there
Jawab nai dete thik se mrg 6 aakar bethe he and jawad de bhi nai rahe thik se worst system

તા-12/04/2018

શ્રીમાન,
ડિવિઝન નિયામક,
એમ. પી. પટેલ,
વડોદરા.
વિષય :- વડોદરા ડેપો થી ચાંદોદ બસ અંગે(GJ 18Y 7878).

સાહેબ શ્રી,
જય ભારતસહ જણાવવાનું કે સવારે વડોદરા ડેપો થી ચાંદોદ બસ(GJ 18 Y 7878) જે 6:30AM વાગ્યે સવારે ઉપડે છે અને 8:05AM વાગ્યે ચાણોદ પહોંચે છે અને એજ બસચાણોદ થી કીર્તિ 8:20AMવાગ્યેઉપડેછે. પરંતુ છેલ્લા ચાર દિવસથી આ બસ નો રૂટ બદલીને વડોદરા ડેપો થી નંદેરિયા કરી દેવામાં આવ્યો છે આથી દરરોજ મુસાફરી કરતા વિદ્યાર્થીઓ /નોકરિયાત અને મુસાફરને મુશ્કેલીનો સામનો કરવો પડી રહ્યો છે.વધુમાં એ જણાવવાનું કે ચાંદોદથી સવારે 6:30 પછી કોઈ લોકલ બસ નહિ હોવાના કારણે મુસાફર /યાત્રાળુઓને બે કલાક બેસી રહેવું પડેછે અને ખાનગી બસમાં મુસાફરી કરવી પડેછે.વધુમાંએ ડભોઇ કંટ્રોલવિભાગમાં આવીશે જણાવવામાં આવ્યુ હતું પરંતુ તેઓએ વડોદરા વિભાગનો સંપર્ક કરવાનું કહ્યું હતું ડભોઇકંટ્રોલ વિભાગ ઘ્વારા વારંવાર રૂટ બદલવામાં આવી રહ્યા છે પરંતું કોઈ એક્સટ્રા બસ નો રૂટ ચાલુ કરવામાં આવતો નથી.

આથી અમારી વિનંતી છે કે વડોદરા ડેપો -ચાંદોદ બસ ને ચાંદોદથી 8:20વાગ્યે જ ઉપાડવામાં આંવે કે જેથી નોકરિયાત/વિદ્યાર્થીઓ નો સમય વેડફાય નહિ અને તેઓસમયસર પહોંચી શકે.

વડોદરા થી ચાણોદ (GJ 18 Y 7878)કરવામાં આવે કે જેથી મુસાફરને તકલીફ પડે નહિ.

અમોને આશાછે કે અરજી મળ્યે તરતજ બસનો રૂટ પહેલા હતો તેમજ કરવામાં આવશે.

આભાર.

I nirav monani working at rms department post office bhuj rajkot division. On 12/04/2018 an bhuj-sanghipuram-naliya bus driver tried to abuse me through bad words in an arrogant way... The bus departure time from bhuj is at 5:45 am. And when bus conductor of the same bus the other crew tried to stop him, he tried to hit me and also pushed me through his hands on my face... I request you to take some serious action towards it, as many other may have such problems from this type of driver thnakyou

Kindly report that at Madhapar choke, Rajkot at 21:00 regular mini bus Rajkot to Jamnagar didn't hold at this stop today.we are regular using of gsrtc but they stop with their wish either they need to stop here. We are waving hands but driver didn't stop the bus.so face many problem to our destination because of delaying.now we have to wait 1 another hour.
Please do the needful.

Hello sir
Surat to anjar bus
Tues day april 10th on early morning a bus conductor who's name navin bhai he fight with driver for the nornal reason...

Navin bhai ne emnu tiffin levu tu gangotri hotel mathi to drivere pela thi na laheli k tya bus stop nahi thay.

Navin bhai fave m bolva mndya driver ne anab sanab chalu bus e bne jagdwa mandya jo a jagda ma driver ni chuk thy hot to accident na 100% chance hata..
Pls a babate dhyan apso..

Navin bhai conductor no swabhav passenger mate b gervyajbi che.

On the route from ahmedabad to nadiad via kheda, all th conductors are behaving improperly with passengers. Like when I was boarding the bus, one conductor tried to close the door before even I boarded and that bus was abmedabad-Kramsad express that comes to barja at 9:30. If these conductors are in such a hurry then why do they stop the bus for passengers. At any stop. I am very much dissapointed. Also on my way to bareja from nadiad the total cost is 51 rupees. I handed him 60 rupees and he still hasn't returned it to me it has been 2 days. What ### things are going on with this conductors. We pay you as much as you demand then you all give us this kind of services. This should immediately be responded.

Sir,

I want to inform you that on friday 6 april, 2018 i have booked 3 tickets fron vadodara for 8 april, 2018to surat.

But on 8 april, 2018 sunday morning 5 a. M. Bus didn't come. So i have to travel from other bus for the surat. I want the refund of my ticket.

The details with pnr no. I am giving below:
1. G19559762.
2. G19565436.

Kindly look into this matter and do the needful as soon as possible.

Thanks,
Parth patel.
Contact details: [protected]

I booked tickets in vapi kesod sleeper bus to travel jungadh for 8 april. This bus time is 8 pm but it comes at 1pm. I called on[protected] no to ask about bus but they're not giving any ans regarding bus whereas about.
Bcz of this i waited for 4 hours.
Bad service.
Plz take action.
They are not giving any answer about bus.
After 3 hours they told me that bus will come at 1 pm..
If they tell me about bus problem and when will come so i can go to other bus.

Hotel grurukrupa is the low class and very poor quality of food and food packets like biscuits and wafers sold by double price of MRP of the packets. Please take action against the hotel gurukrupa ( address of hotelN.H.8 KARAJAN TOLL PLAZA TO BHARUCH TOLL PLAZA in between).and also inform me on my mail id dainik.[protected]@yahoo.com
Please take action against of the contractors. And tell them to do not sold any item in double price of it's MRP.

Ref : pnr no g19460303 txn password : 6eqv9few
Journey from : morbi new to surat central bus stand.
Journey date : 02/04/2018 time : 19:00 hrs
No of seats : 02.
Trip code : 1900mrvsrtstg30. Ob ref no : gs5376843.
Bank txn no:[protected].

Because of bharat bandh on date 02/04/2018, above trip was cancelled from morbi depo.

In view of above, as bus trip was cancelled, please give me refund credit as per prevailing norms.

Respected sir,

Ame dabhoi na rahevasi che & daily updown kariye che gsrtc ni st bus ma.
Savare 7:45 thi laine 9:00 vagya sudhi dabhoi thi baroda sudhi ni dabhoi depo ni koi bus nathi but dabhoi thi kirti stambh sudhi ni 3 bus availbale che. Je fakt kirtistambh sudhi chale che to e buso ne depo sudhi chalavva vinnati che depo sudi na gana badha passengero hoy che bus na hova ti bada regular job par pochi sakta nathi, vaheli take aa samsya solution lavva vinnati che.

Yours faithfully,
Ramiz & freinds.

Dear sir,
I have booked ticket online from Bhuj to Ahmedabad sleeper coach on 01 April 2018(For 01 pm bus time). Rs. 230 didcted from my account but booking not done and also not get refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. : [protected]@gmail.com and PNR no. was G19498350
From Bhuj to Ahmedabad
Seat Number-7
TRIP CODE- 1300BHJVLDSLP30
Amount from my axis bank account cut but Seat booking was not done.
than same seat number 7 booked by me using PAY-TM and amount cut from PAY TM wallet(and PNR no. was G[protected].
For same seat number 7 GSRTC took payment from me twice. feel cheated.

In both attchment PNR numbers are different for same seat number 07.Amount cut twice once from my axis bank and again from my Pay TM wallet both from same seat number 07 and did not get refund yet.

Pls give me response asap.
Thanking you.

I had booked my ticket from gsrtc website and it was confirmed but conductor said he has not having our names in his report and not allowed us to sit in bus. Behaviour of conductor was very rude and when i tried to cancel ticket it was not cancelled. My name is amardeep and my contact number is [protected]. Please say me what to do now and where to complain

Bus frequency is extremely low from ahmedabad to nadiad during 6:30 pm to 7:30 pm which is a peak hours.

We see almost 5-6 buses which travels kheda during the same hours but not a single bus to nadiad.

It's our humble request to arrange atleast a single bus to nadiad - express highway around 7 pm.
Many traveller will be benefited.

Regards
Krunal upadhyay