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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 158

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D
Dinesh Sonagra
from Surat, Gujarat
Apr 4, 2018
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Address: 395001

Ref : pnr no g19460303 txn password : 6eqv9few
Journey from : morbi new to surat central bus stand.
Journey date : 02/04/2018 time : 19:00 hrs
No of seats : 02.
Trip code : 1900mrvsrtstg30. Ob ref no : gs5376843.
Bank txn no:[protected].

Because of bharat bandh on date 02/04/2018, above trip was cancelled from morbi depo.

In view of above, as bus trip was cancelled, please give me refund credit as per prevailing norms.
+1 photos
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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Hello.. i m from Dungarpur distt. m travelling from sagwara to modasa in gsrtc bus...the conductor speaks bad words...and shouting to the people... really it is very bad...i request u to understand him or take a strict thing for him
thnq
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Today 8/05/2018at night st bus rajkot to diu bus stop at hotel krishna at bhanduri and the st bus number is gj 18 z 1883

gsrtc online booking refund - bus trip cancelled.. - Comment #3063997 - Image #0
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As per above mention subject, Driver of Jamnagar-Naliya bus, bus no. 1435 drives his bus very roughly and accident with my car and ran away.i followed him and ask for his name and i-card but he refused and talk very badly with me.incident is of today i.e. 4/4/2018 nearly about 8-47AM near madhapar chawk. I expect strict action against him ASAP.
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    R
    Ramiz IA
    from Vadodara, Gujarat
    Apr 4, 2018
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    Address: Vadodara, Gujarat, 391110

    Respected sir,

    Ame dabhoi na rahevasi che & daily updown kariye che gsrtc ni st bus ma.
    Savare 7:45 thi laine 9:00 vagya sudhi dabhoi thi baroda sudhi ni dabhoi depo ni koi bus nathi but dabhoi thi kirti stambh sudhi ni 3 bus availbale che. Je fakt kirtistambh sudhi chale che to e buso ne depo sudhi chalavva vinnati che depo sudi na gana badha passengero hoy che bus na hova ti bada regular job par pochi sakta nathi, vaheli take aa samsya solution lavva vinnati che.

    Yours faithfully,
    Ramiz & freinds.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Your customer service is so poor .when I have made a call to gsrtc customer service to get information about my failed transaction he did not give me proper answer and behave with me rudely.Improve your customer service representative.your customer service representative has been behaved so rude with me
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      R
      Rushabh688
      from Rajkot, Gujarat
      Apr 2, 2018
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      Address: 363320
      Website: gsrtc.in/site

      Dear sir,
      I have booked ticket online from Bhuj to Ahmedabad sleeper coach on 01 April 2018(For 01 pm bus time). Rs. 230 didcted from my account but booking not done and also not get refund of that money.
      Pls help as soon as possible to resolve my problem.
      I have book ticket from gsrtc mail id. : [protected]@gmail.com and PNR no. was G19498350
      From Bhuj to Ahmedabad
      Seat Number-7
      TRIP CODE- 1300BHJVLDSLP30
      Amount from my axis bank account cut but Seat booking was not done.
      than same seat number 7 booked by me using PAY-TM and amount cut from PAY TM wallet(and PNR no. was G[protected].
      For same seat number 7 GSRTC took payment from me twice. feel cheated.

      In both attchment PNR numbers are different for same seat number 07.Amount cut twice once from my axis bank and again from my Pay TM wallet both from same seat number 07 and did not get refund yet.

      Pls give me response asap.
      Thanking you.
      +3 photos
      May 29, 2018
      Complaint marked as Resolved 
      GSRTC has Deposited Cut Amount in my account.Refund done.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      Sarkhej -Himatnagar bus ma Highcort na stand pr pick up karta nathi. Daily bana Batave che .sarkhej-kadi & Sarkhej -Himatnagar Banne jode ave to ke che kadi na beso Gandhinagar Java vara kadi ni bus ma Jay. Plz help me
      Reply
      I was travelling from somnath to bhavnagar 31.03.2018 ...una bus stand goverment canteen inside ...is taking too much price on all food products ...i ask for maaza but the women handling told me to give 45 rupees instead the mrp was only 35 ...so please take regular action...thank you
      Reply
      I have booked my ticket from Vadodara to Ahmedabad. My payment is deducted but seat not allotted. My reference No. is GS6661447. Kindly do the refund procedure.
      Reply
      Dear sir,
      I have booked my ticket from Deesa to Navsari. my payment is deducted but seat not allotted. my reference number is GS8262468. Kindly do the refund procedure
      Gamil id :[protected]@gmail.com
      Rs.:254
      Date :18/05/2019

      payment deducted but seat booking not completed - Comment #3442949 - Image #0
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        A
        Amardeep Punjabi
        from Ahiri, Maharashtra
        Apr 1, 2018
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        Address: 396580
        Website: www.gsrtc.in

        I had booked my ticket from gsrtc website and it was confirmed but conductor said he has not having our names in his report and not allowed us to sit in bus. Behaviour of conductor was very rude and when i tried to cancel ticket it was not cancelled. My name is amardeep and my contact number is [protected]. Please say me what to do now and where to complain
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          K
          krunal upadhyay
          from Ahmedabad, Gujarat
          Mar 31, 2018
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          Bus frequency is extremely low from ahmedabad to nadiad during 6:30 pm to 7:30 pm which is a peak hours.

          We see almost 5-6 buses which travels kheda during the same hours but not a single bus to nadiad.

          It's our humble request to arrange atleast a single bus to nadiad - express highway around 7 pm.
          Many traveller will be benefited.

          Regards
          Krunal upadhyay
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          We have reserved an online booking from Ahmedabad-Nehrunagar stop to Sankheshwar, Inspite of having all the details we were not allowed to seat on our reserved seat numbers. The behaviour of driver and his fellow person was very rude. We also accompanied ine old lady then too there was no help. Details are :
          Bus : 0700ABDDDREXP51
          PNR : G19482184
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            V
            vipul1610
            from Ahmedabad, Gujarat
            Mar 31, 2018
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            Address: 387620

            I am routine passanger of gsrtc transport bus.. Travelling from kapadwanj to gandhinagar. Where i have to catch a bus travelling from dakor to baucheraji. The bus has to arrive at 6:45 am as per schedule but it always arrived at 7 am.. And secondly after leaving kapadwanj depo within 45 minutes of journey it takes a tea break of 15 minutes every day.. Due to this schedule of bus is getting late and bus arrives gandhinagar after 9 am but as per its timing of arriving gandhinagar is 8:45 to 9 am. This happening every day.. So please take the necessary action.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              Monark bhatt
              from Gandhinagar, Gujarat
              Mar 30, 2018
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              Vikas route buses from gandhinagar to ahmedabad are not picking up the passengers from the bus stops. Buses are directly going from the express lane even if we are raising our hands. Specially this is very difficult to identify buses in nighttime. Please take strict action against driver and conductor. We are suffering this issue for so long time. This is not expected from gujarat govt
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                B
                bhupat bambhava bharvad
                from Dhari, Gujarat
                Mar 30, 2018
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                Address: Jamnagar, Gujarat, 361120
                Website: Gsrtc.in

                I was in bus jamnagar to jasapar... I don't know bus number but...in morning time like 9:o clock... Jamnagar to jasapar...
                I found bus... Old one... Found hole on walkway... It's difficult to walk. Because sometimes someone leg will struck like child... And also seats and windows found damaged and very noisy.. I can't even open a window glass...
                I don't know why gsrtc have such a bus like this.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  K
                  Kshitij Das
                  from Ahmedabad, Gujarat
                  Mar 29, 2018
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                  Address: Ahmedabad, Gujarat, 380008

                  The bus drivers of dahod-ahmedabad doesn't stop bus at hatkeshwar cross road and drives on khokhra bridge so the passangers who have to catch vehicle for bapunagar or maninagar, couldn't catch their vehicles..

                  Please, do order to drivers for not driving on khokhra bridge but from under the khokhra bridge through hatkeshwar cross road..

                  Kindly do the asap..
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    A
                    Aarazu Chhatrala
                    from Visnagar, Gujarat
                    Mar 28, 2018
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                    Address: Junagadh, Gujarat, 362220

                    Dear sir / madam

                    I am traveling in gsrtc on date[protected] from keshod to rajkot. Bus no gj 18?? 2930 bus route is somnath to radhanpur

                    Conductor have not given change of rs 2 to me and also to some other passengers. Isn't it make corrupted image of gsrtc?

                    And also driver has take hold at every stop near about 15-20 minutes. Why? If it takes time nearly 4 hours to reach than why people traveling in such buses. It better to travel in private bus. Hope for make service comfortable and convenient for passengers. Not for drivers and conductor.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    Please update exact time.
                    Rajkot to ahmedbad travel time is 30 to 33 hours. You can see in photo. Which is I attached. Which bus rout is long between Rajkot to ahmedbad. Who people are travel on this type of bud travel timing. Which is traveling time like 6 to 7 hours. Same rout. Rajkot to ahmedbad.

                    about conductor not given change 2 rs and driver hold bus at every stop near about 20 min - Comment #3054733 - Image #0
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                      I
                      Ileshpatel
                      from Rajkot, Gujarat
                      Mar 25, 2018
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                      Address: Gandhinagar, Gujarat, 382424

                      I m book online bus from Ahmedabad central bus stand to Dahod on date -25/03/2018 time-8.15 bus time Intercity
                      I am waiting from 8.00 pm to 10.00 pm on bus station but no one bus arrives. And one Intercity arrive at 9.30 but they says there is different bus from my booking bus ..and it was already 10.00 pm but no one can help me regarding my issue. They says bus coming but no time fixed..

                      So I was fall in trouble..

                      And customer car number continue ringing but no response from other side.

                      My trip code-2015ABDDHDINT51
                      TRIPSHEET-ABD-8579336
                      Seat number-21
                      Name -ilesh patel
                      +1 photos
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      Surendranagar depo ma viklag mateni seat samanya loko ne reservation Kari chhe.
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                      When i came to the bus the conductor didn't allow me to get in & when i asked him a reason he rudely misbehave with me
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                        S
                        saurabh Jani
                        from Ahmedabad, Gujarat
                        Mar 25, 2018
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                        Address: 380058

                        I'm traveling to ahmedabad via rajkot - ahmedabad - rajkot intercity express, bus no. Gj18y2361 date 25th march, 2018. Bus is taiking to much time to reach destination even very low traffic on highway. Normally, any hmv like bus tkes 4 hr to reach ahmedabad from rajkot. But this bus is going too much slow and takes almost 3 hours to reach limbdi, which is situated between rajkot and ahmedabad. We ahve started journey at 17.00 from rajkot and reach limbdi at 20.00. So, this bus ia going to take almost 6 hours to reach ahmedabad. On complaining about slow speed to driver, he rudely replied and deny to increase the speed. This type of service not acceptable. Comsider this as a complain and take necessary action on driver.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        When I booking gsrtc bus ticket jamnagar to mehsana date 10 march 2018 my transaction is successful but bus ticket not done after all proceeds
                        system error :my transaction is not completed as reservation system can't process my request GSRTC reference number : GS5295335 & payment id : 95731362 so I request please refund my transaction

                        subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #0
                        subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #1
                        subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #2
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                          N
                          Narendra.patel
                          from Ahmedabad, Gujarat
                          Mar 25, 2018
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                          Address: 380061
                          Website: gsrtc.in

                          I am a frequent traveller through gsrtc bus., normally i book online ticket in 6.40 am dhuvaran express., from ahmedabad to tarapur., but from last week this bus is not showing in online booking list, the same was confirmed by enquiry office that the bus has been removed from online booking, so now you have to take ticket in bus itself., kindly add the bus in online booking
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          Dear Sir

                          Mangrol-Shil-Keshod Bus Daily Late. Solve This Problem
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                            B
                            Bhavik Patel 9924
                            from Vadodara, Gujarat
                            Mar 24, 2018
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                            Address: Mehsana, Gujarat, 384001
                            Website: GSRTC MAHESANA

                            Dear sir, hu piludara no ak student chu ane ame badha student bhegha thae ne ame mahesana depo ma ak piludara gram panchayat ma thi sarpanch na letter ped par ame lakhi ne apyu hatu pan te problem nu kai solution avatu nathi atale hu tamane vin anti karu chu ke tamae aamari bus 8:00 vage start thay ane student ne takalif na apde avu kari ne amari madad karo avi vinanti.

                            Your trusttly,
                            Bhavik. D. Patel,
                            Mo-[protected]
                            Piludara, mahesana.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Mar 24, 2018
                            Updated by Bhavik Patel 9924                             tame aa takalif nu solution jldi karo avi vinananti
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                              S
                              S Baldev
                              from Ahmedabad, Gujarat
                              Mar 24, 2018
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                              Hi sir,

                              I have created two transaction via online booking on gsrtc.in but both are failed and not generate ticket but ticket amount are deducted both time by bank.

                              My email id: [protected]@gmail.com

                              Both transaction are as follow:
                              1. Gs5346636 (Gs5345870) on[protected]
                              Transaction id:[protected]

                              2. Gs5350114 on[protected]
                              Transaction id:[protected]

                              Please have look on this and give me the refund amount both transactions.

                              Thanks
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                S
                                Sunny Gondaliya
                                from Surat, Gujarat
                                Mar 23, 2018
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                                E-ticket cancellation refund amount
                                Dear sir,

                                I have booked e-ticket from ankeshwar gidc to jetpur. Which is of 21 hr.
                                Gsrtc online ticket booking on 24/03/2018 and after submit option from gsrtc site amount of bus fare rs. 279/- is being debited from my state bank account but i did not receive text message in my phone from gsrtc application. So, i have not txn password for cancel ticket. After this i dialled gsrtc no.[protected] and i was being told that my pr number of bus from ankeshwar gidc to jetpur was g19387761 nd trip code was 2000srtksdslp30.

                                However, till date the same amount is not credited to my account.

                                Photo copy of statement from sbi bank account of that debited amount is attached

                                Herewith.

                                Kindly do the needful sir

                                Thanking you,
                                Sunny gondaliya
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  N
                                  NisPra
                                  from Pune, Maharashtra
                                  Mar 23, 2018
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                                  Gsrtc lady bus conductor of route ahmedabad to rajkot 6.10 p. M. Date 23.03.18 is talk with me rudely when i said her that this is a lady seat u can not allow any jents to seat beside lady seat but she shouted that u cant argue with me... Only 1 & 2 number seats are ladies seats while one of your conductor said me that 1 to 8 means first two row are for ladies.

                                  We paid money for volvo and your staff has no sense to talk with passenger. I advice to restigate her.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    D
                                    dholariyakshitij
                                    from Surat, Gujarat
                                    Mar 22, 2018
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                                    Address: Bhavnagar, Gujarat, 364060

                                    Dear team,

                                    Bhavnagar to diu 22/2/2018 15:45 ni bus ma payment failed but rs cut. And further 4 time 25/2, 26/2 (2 time) and 27/2/2018
                                    Diu to bhavnagar 6:00 ni bus same condition reply. So please resolve the problem. And my credit card transactions screen shot send to your email id [protected]@mail1. Gsrtc.in

                                    Thanks & regards

                                    Kshitij dholariya
                                    +1 photos
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Mar 22, 2018
                                    Updated by dholariyakshitij                                     Total 296+(298*4)= 1488 please refund.

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                                      F
                                      Fkkokni
                                      from Bhanpuri, Chhattisgarh
                                      Mar 21, 2018
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                                      Address: Ahmedabad, Gujarat, 380009

                                      I was not picked up by ahawa ahmedabad sleeper bus on[protected] sunday timing 21.45 from dolvan even though i have done my reservation. With these stupid work of driver as well as conductor i struggled for about 1 hour in dolvan alone as my home is about 12 k. M away from dolvan. Not only that i had my exam duty next day in gujarat uni. Total 315rs.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      Glass fail of Windows
                                      Bus no.
                                      Gj1Z0338

                                      did not picked me from pick up point - Comment #3048520 - Image #0
                                      did not picked me from pick up point - Comment #3048520 - Image #1
                                      did not picked me from pick up point - Comment #3048520 - Image #2
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                                        M
                                        miteshladwa
                                        from Vadodara, Gujarat
                                        Mar 19, 2018
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                                        Savarkundla thi surat vali bas nathi avi bas cancle kari nakhi depo mathi
                                        pnr no-G19289726
                                        date of journey[protected]
                                        time-15-30hrs
                                        class-sleepar
                                        end point-surat
                                        trip code-1530SKDSLVSSL30
                                        seat no-16
                                        fare total-299
                                        rameshbhai ladva
                                        age-49
                                        maan niye shree paisa refund karva vinanti
                                        +1 photos
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        I'm in Ambaji to Vaghodiya GSRTC Bus. I'm travelling to Ahmedabad CTM to Vadodara while government bus no. GJ18 Z 2447 stop at Expressway without any reason and stop more than 20 minutes and wasting passengers time.
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