Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: 387620

I am routine passanger of gsrtc transport bus.. Travelling from kapadwanj to gandhinagar. Where i have to catch a bus travelling from dakor to baucheraji. The bus has to arrive at 6:45 am as per schedule but it always arrived at 7 am.. And secondly after leaving kapadwanj depo within 45 minutes of journey it takes a tea break of 15 minutes every day.. Due to this schedule of bus is getting late and bus arrives gandhinagar after 9 am but as per its timing of arriving gandhinagar is 8:45 to 9 am. This happening every day.. So please take the necessary action.

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Vikas route buses from gandhinagar to ahmedabad are not picking up the passengers from the bus stops. Buses are directly going from the express lane even if we are raising our hands. Specially this is very difficult to identify buses in nighttime. Please take strict action against driver and conductor. We are suffering this issue for so long time. This is not expected from gujarat govt

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Address: Jamnagar, Gujarat, 361120

Website: Gsrtc.in

I was in bus jamnagar to jasapar... I don't know bus number but...in morning time like 9:o clock... Jamnagar to jasapar...
I found bus... Old one... Found hole on walkway... It's difficult to walk. Because sometimes someone leg will struck like child... And also seats and windows found damaged and very noisy.. I can't even open a window glass...
I don't know why gsrtc have such a bus like this.

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Address: Ahmedabad, Gujarat, 380008

The bus drivers of dahod-ahmedabad doesn't stop bus at hatkeshwar cross road and drives on khokhra bridge so the passangers who have to catch vehicle for bapunagar or maninagar, couldn't catch their vehicles..

Please, do order to drivers for not driving on khokhra bridge but from under the khokhra bridge through hatkeshwar cross road..

Kindly do the asap..

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Address: Junagadh, Gujarat, 362220

Dear sir / madam

I am traveling in gsrtc on date[protected] from keshod to rajkot. Bus no gj 18?? 2930 bus route is somnath to radhanpur

Conductor have not given change of rs 2 to me and also to some other passengers. Isn't it make corrupted image of gsrtc?

And also driver has take hold at every stop near about 15-20 minutes. Why? If it takes time nearly 4 hours to reach than why people traveling in such buses. It better to travel in private bus. Hope for make service comfortable and convenient for passengers. Not for drivers and conductor.

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K

Kapil Gajjar

from Mumbai, Maharashtra

Mar 29, 2018

Please update exact time.
Rajkot to ahmedbad travel time is 30 to 33 hours. You can see in photo. Which is I attached. Which bus rout is long between Rajkot to ahmedbad. Who people are travel on this type of bud travel timing. Which is traveling time like 6 to 7 hours. Same rout. Rajkot to ahmedbad.

about conductor not given change 2 rs and driver hold bus at every stop near about 20 min - Comment #3054733 - Image #0

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Address: Gandhinagar, Gujarat, 382424

I m book online bus from Ahmedabad central bus stand to Dahod on date -25/03/2018 time-8.15 bus time Intercity
I am waiting from 8.00 pm to 10.00 pm on bus station but no one bus arrives. And one Intercity arrive at 9.30 but they says there is different bus from my booking bus ..and it was already 10.00 pm but no one can help me regarding my issue. They says bus coming but no time fixed..

So I was fall in trouble..

And customer car number continue ringing but no response from other side.

My trip code-2015ABDDHDINT51
TRIPSHEET-ABD-8579336
Seat number-21
Name -ilesh patel

+1 photos

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V

Vijay Kumar Vadekhaniya

from Ahmedabad, Gujarat

Mar 27, 2018

Surendranagar depo ma viklag mateni seat samanya loko ne reservation Kari chhe.

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J

Jay kacholiya

from Silvassa, Dadra and Nagar Haveli

Mar 27, 2018

When i came to the bus the conductor didn't allow me to get in & when i asked him a reason he rudely misbehave with me

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Address: 380058

I'm traveling to ahmedabad via rajkot - ahmedabad - rajkot intercity express, bus no. Gj18y2361 date 25th march, 2018. Bus is taiking to much time to reach destination even very low traffic on highway. Normally, any hmv like bus tkes 4 hr to reach ahmedabad from rajkot. But this bus is going too much slow and takes almost 3 hours to reach limbdi, which is situated between rajkot and ahmedabad. We ahve started journey at 17.00 from rajkot and reach limbdi at 20.00. So, this bus ia going to take almost 6 hours to reach ahmedabad. On complaining about slow speed to driver, he rudely replied and deny to increase the speed. This type of service not acceptable. Comsider this as a complain and take necessary action on driver.

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B

Bhautik Bhatt

from Tadepallegudem, Andhra Pradesh

Mar 26, 2018

When I booking gsrtc bus ticket jamnagar to mehsana date 10 march 2018 my transaction is successful but bus ticket not done after all proceeds
system error :my transaction is not completed as reservation system can't process my request GSRTC reference number : GS5295335 & payment id : 95731362 so I request please refund my transaction

subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #0

subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #1

subject i'm complaining about is its timing required to reach destination... - Comment #3051584 - Image #2

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Address: 380061

Website: gsrtc.in

I am a frequent traveller through gsrtc bus., normally i book online ticket in 6.40 am dhuvaran express., from ahmedabad to tarapur., but from last week this bus is not showing in online booking list, the same was confirmed by enquiry office that the bus has been removed from online booking, so now you have to take ticket in bus itself., kindly add the bus in online booking

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U

Uveshkhan belim

from Ahmedabad, Gujarat

Mar 27, 2018

Dear Sir

Mangrol-Shil-Keshod Bus Daily Late. Solve This Problem

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Address: Mehsana, Gujarat, 384001

Website: GSRTC MAHESANA

Dear sir, hu piludara no ak student chu ane ame badha student bhegha thae ne ame mahesana depo ma ak piludara gram panchayat ma thi sarpanch na letter ped par ame lakhi ne apyu hatu pan te problem nu kai solution avatu nathi atale hu tamane vin anti karu chu ke tamae aamari bus 8:00 vage start thay ane student ne takalif na apde avu kari ne amari madad karo avi vinanti.

Your trusttly,
Bhavik. D. Patel,
Mo-[protected]
Piludara, mahesana.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 24, 2018

Updated by Bhavik Patel 9924 tame aa takalif nu solution jldi karo avi vinananti

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Hi sir,

I have created two transaction via online booking on gsrtc.in but both are failed and not generate ticket but ticket amount are deducted both time by bank.

My email id: [protected]@gmail.com

Both transaction are as follow:
1. Gs5346636 (Gs5345870) on[protected]
Transaction id:[protected]

2. Gs5350114 on[protected]
Transaction id:[protected]

Please have look on this and give me the refund amount both transactions.

Thanks

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E-ticket cancellation refund amount
Dear sir,

I have booked e-ticket from ankeshwar gidc to jetpur. Which is of 21 hr.
Gsrtc online ticket booking on 24/03/2018 and after submit option from gsrtc site amount of bus fare rs. 279/- is being debited from my state bank account but i did not receive text message in my phone from gsrtc application. So, i have not txn password for cancel ticket. After this i dialled gsrtc no.[protected] and i was being told that my pr number of bus from ankeshwar gidc to jetpur was g19387761 nd trip code was 2000srtksdslp30.

However, till date the same amount is not credited to my account.

Photo copy of statement from sbi bank account of that debited amount is attached

Herewith.

Kindly do the needful sir

Thanking you,
Sunny gondaliya

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Gsrtc lady bus conductor of route ahmedabad to rajkot 6.10 p. M. Date 23.03.18 is talk with me rudely when i said her that this is a lady seat u can not allow any jents to seat beside lady seat but she shouted that u cant argue with me... Only 1 & 2 number seats are ladies seats while one of your conductor said me that 1 to 8 means first two row are for ladies.

We paid money for volvo and your staff has no sense to talk with passenger. I advice to restigate her.

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Address: Bhavnagar, Gujarat, 364060

Dear team,

Bhavnagar to diu 22/2/2018 15:45 ni bus ma payment failed but rs cut. And further 4 time 25/2, 26/2 (2 time) and 27/2/2018
Diu to bhavnagar 6:00 ni bus same condition reply. So please resolve the problem. And my credit card transactions screen shot send to your email id [protected]@mail1. Gsrtc.in

Thanks & regards

Kshitij dholariya

+1 photos

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by dholariyakshitij Total 296+(298*4)= 1488 please refund.

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Address: Ahmedabad, Gujarat, 380009

I was not picked up by ahawa ahmedabad sleeper bus on[protected] sunday timing 21.45 from dolvan even though i have done my reservation. With these stupid work of driver as well as conductor i struggled for about 1 hour in dolvan alone as my home is about 12 k. M away from dolvan. Not only that i had my exam duty next day in gujarat uni. Total 315rs.

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V

vipul r chauhan

from Vasai-Virar, Maharashtra

Mar 22, 2018

Glass fail of Windows
Bus no.
Gj1Z0338

did not picked me from pick up point - Comment #3048520 - Image #0

did not picked me from pick up point - Comment #3048520 - Image #1

did not picked me from pick up point - Comment #3048520 - Image #2

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Savarkundla thi surat vali bas nathi avi bas cancle kari nakhi depo mathi
pnr no-G19289726
date of journey[protected]
time-15-30hrs
class-sleepar
end point-surat
trip code-1530SKDSLVSSL30
seat no-16
fare total-299
rameshbhai ladva
age-49
maan niye shree paisa refund karva vinanti

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D

Darshak M Panchal

from Surat, Gujarat

Mar 21, 2018

I'm in Ambaji to Vaghodiya GSRTC Bus. I'm travelling to Ahmedabad CTM to Vadodara while government bus no. GJ18 Z 2447 stop at Expressway without any reason and stop more than 20 minutes and wasting passengers time.

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Address: Ahmedabad, Gujarat

Website: www.gsrtc.in

Deat team,

This is to inform you that i was tried to book ticket on dated 20th feb 2017 in bus service from rajkot to mundra, but three time bus ticket booking failed and amount (3 time) deducted from my account.

I have sent mail on dated 26th feb 2017 on below mentioned mail id of gsrtc [protected]@mail1. Gsrtc.in but till time after 25 days my refund not initiated.

You are requested to please look in to this matter and resolve this issue.

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R

Raju Dama

from Gadhada, Gujarat

Mar 23, 2018

I Have isuue Bus pass For 1 Months time But Bus Conductor is Not Travel and Arguments ..so Kindly request Please
Exp.Bus Conductor Is Not Give teket short Root Bus and That very bed Is please Do ..though Bus stop Have too.

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Address: Nashik, Maharashtra, 422003

Hello paragkumar vishnubhai divani here
I was book my tickets on date of
17/02/2018 from nasik to ahmedabad
My tickets was booked that time but there was no bus and i was mail to gsrtc but no reply from your site that screenshot i give you one more time please check it and refund my fare (784₹)
Bus no. Was
Gj18v8658
Thank you sir

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C

champa chauhan

from Ahmedabad, Gujarat

Mar 19, 2018

Today 9 March 2018, ajitgadh- Rajkot local bus. No 7042 has not stopped to take student at ghuntu. This is the routine of that bus. Why are you not saying them to do their work properly.

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Dear sir/madam,

I have done transaction on gsrtc website for ticket booking purpose on date 28/02/2018. but there is some error and ticket not conformed but amount debited from my A/C(Credit Card). so plz check the details and reply me when will i get refund.

details of transaction are as follows :
OB Referance no. GS5227984
Message from HDFC PG Side :
Payment ID : 94842914
Email id : alpeshkateshiya.[protected]@gmail.com

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My pass is from gandhinagar to gota.
There are many bus stop between this rout.
I asked conducter to stop at vaishnav's devi bus stop. Which comes before gota.
He told me that i will not! You have pass of gota so i only stops their.
He own the bus like his father gifted him this and he is owner of the bus.
Conducter nomber-556
I hope you solved problem honestly and take action against him.
This is government service not his own service.
Your's honest tax payer.

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J

jayvadan vaishanav

from Ahmedabad, Gujarat

Mar 13, 2018

Worst behaviour of conductors in sleeper Coach long route buses.it is right that reservation passenger get first in the bus but it does not meant that they only have to climb up u foolish chutya people even that small thing didn't understand ...buses for all not only for reservation having candidates...u gara people'

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H

Harsh Gandhi1124

from Mandal, Gujarat

Mar 15, 2018

I have book tickets from GSRTC app but ticket not book and amt deducted from my bank account. And not book my tickets for the day. Please refund my money back in my bank account as per as possible..

bus conductor laziness - Comment #3040150 - Image #0

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J

juberkhan

from Ahmedabad, Gujarat

Mar 19, 2018

ઉપર ના વિષય અન્‍વયે જણાવવાનુ કે હિમંતનગર ડેપો ની બસ મેઘરજ થી પાટણ પેહલા હિમંતનગર ડેપો થી સાંજે ૬.૩૦ વાગે ઉપડતી હતી હવે આ બસ નો સમય બદલી સાજે ૫.૧૫ કરવામાં અવ્યો છે. પરંતુ હિમંતનગરથી સાજે ૫.૧૫ વાગે બીજી ૨ બસ હોવાથી મેઘરજ થી પાટણ બસ પેહલા ના સમય પ્રમાણે કરવા વિનંતી.

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It has been noted that the stoppage of gsrtc bus at amitnagar baroda is cancelled and shifted to sama. Before this passengers were easily getting bus.in this way now passengers are harassed unnecessarily. Kind continue stoppage of gsrtc bus at amitnagar baroda as it is centre location to go and to save time. Please look in the matter and solve immediately.

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R

Rushi Mehta

from Surat, Gujarat

Mar 12, 2018

Krashnanagar to dwarka bus number GJ 18 Z 1508 of dwarka depot bus was not stopped at maliyasan in emergency on 10/03/2018 about 11AM. That was very rude behavior of driver. Driver name Mr. Sultan. My ticket number 080476.

unnecessary harassment to innocent passengers of baroda and ahmedabad and godhra by shifting the stoppage of gsrtc bus at amitnagar baroda - Comment #3035564 - Image #0

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P

PRATIK 2412

from Vadodara, Gujarat

Mar 13, 2018

I was traveling 24/02/2018 Saturday porbandar to Vadodara bus no Gj18 Z 2094.Bus not started near rajkot. We waiting 2.5 hours on road to help Gsrts help but no any reply by GPRS system and rajkot depo Manager. So We manage person vehicle Bus. So we want full refund.

Regards,
Pratik.

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K

Kuldeepsinh sindha

from Visnagar, Gujarat

Mar 13, 2018

Jambusar To Ambaji GJ-18-Z-3054 very Low speed...

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G

g s tak

from Bhopal, Madhya Pradesh

Mar 13, 2018

Today 04.03.2018 our Daughter ticket bookded junagadh to anand . Junagadh to rajpipala bus departure time show 6.00 am at ticket. But bus Junagadh hase at gone 5.45 am. Fifteen minute before start.

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Y

Yesh Shah

from Surat, Gujarat

Mar 19, 2018

Pass renew process has been stopped from[protected]..Reason is not valid as they said "we don't have passes.Its not our fault.." Please respond as early as possible

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 158

bus is stopped unncessarily

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vikas route buses from gandhinagar to ahmedabad

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found hole on bus... it's cause may be fatality

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sat bus drivers drives on khokhra hatkeshwar bridge and doesn't stop the bus at hatkeshwar cross road

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about conductor not given change 2 rs and driver hold bus at every stop near about 20 min

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no response from authority person

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subject i'm complaining about is its timing required to reach destination...

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bus not shown in online booking

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mahesana-piludara regular chalu karavel bus avati nathi 8:00 am vage

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failed transaction refund

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my ticket is not cancel because i'm not getting text message from gsrtc in my phone.

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ladies seats

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tickets not booked but payment cut

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did not picked me from pick up point

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refund fare

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refund amount due 3 time transaction failed

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refund please

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refund purpose - ticket not conformed but amount debited

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bus conductor laziness

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unnecessary harassment to innocent passengers of baroda and ahmedabad and godhra by shifting the stoppage of gsrtc bus at amitnagar baroda

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