Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,

I am pratik parekh my pnr no g18999202. Me & my wife was travelling last saturday 17/02/2018 porbandar to vadodara gsrtc bus no gj18 z 2094. Bus stopped near rajkot (15km to rajkot) for maintenance problem. I think 45/50 passenger travelling in bus. From 12.20am to 2.00am no reply by gprs system & rajkot central bus stand manager. No any type of management by gsrtc. So we 15/17 passengers manage other personal vehicle.

We want full refund payment of 550rs and i want request to you take needful action of this matter.

Thanks & regards,

Pratik parekh.

Dear sir/madam
My name is najraj babariya and i am traveling from gondal to bharuch in st and i saw that bus is not proper cleaned and sit, window pipe has brocken also window lock not working so this is my complain to you that please take steps for it. It is must maintained for our people for smooth and relax traveling.

Bus name : gondal-rajkot-nasik
Bus trip no. Gdlnskslp30
Bus no. Gj18z 2225
Date of traveling :[protected]

Thank you
Regards
Najraj babariya

ConsumerComplaints.in › Gujarat State Road Transport Corporation [GSRTC] › GSRTC — E ticket Refund - GSRTC
GSRTC — E ticket Refund - GSRTC


My complaint is that I booked 1 E ticket from business (mobikwik)website. My date of Journey was 25/02/2018 from botad to gandhinagar in sit no 4 My PNR no. is G18956869 and trip code is 2130kdngndlsp30. My total bus fair is Rs. 165/ My Journey time was 3:15 a.m. On my travel date, I reached botad bus station at 3:00 a.m. and inquired about my bus from depo incharge of botad bus station. But depo incharge of botad told me that my sleeper bus which you have booked was departure at 3:00 am . Please refund my money to my mobikwik acount.My complete details are as under. Name: KANZARIYa ARVINDKUMAR DALaUKHBHAI Address:AT:bagad ta: ranpur dis botad near ramji mandir via jalila road pin code no 382255 (Gujarat) Mobile: [protected]. Email id:
[protected]@gmail.com

Bus route jetpur-premgadh number gj-18y-5449 junagadh division and jetpur depot arrived at panchpipla by 1805 on 27 feb 18 and refused to board passengers due to inability to provide tickets from ticket vending machine. We contacted to jetpur depot manager and he also refused to board stating that poor lady doesn't have alternative source to provide tickets to passengers. Due to this many old age passengers and lady with kids suffer a lot. It's a very bad example of service by gujarat st.

Thanks and regards

Kaushik pipalva

I have a use GSRTC APP. and booked ticket process for dtd. 23.02.2018. Payment deduct in my credit card account. but problem ticket not booked and not receive booked msg. All ready choose another bus. So please help me refund my payment. All ready call customer care no but no response.

Below my credit card msg : -
" Rs.356.00 was spent on your SBI Card no. ending XX5627 at GUJARAT STATE ROAD TRA on 23 Feb 18. Remaining credit limit: Rs.7, 467.98."

I'm arun on monday, i try to book my bus ticket from vadodara to veraval through your gsrtc online bus booking app but after i gave otp and other banking details the money is deducted from my account but the bus ticket's pnr no. And other details are not given in message and they say's that your transaction is failed but may money is deducted. So i kindly request to refund my money the ammount is 267 ruppes

I am complaint for the on my sheet remove the my mobile charger i am traveling to adipur from veraval city and bus stop in rajkot new bus stand for dinner break in rajkot i leave the my sheet for 10 min only and i come back then i see no that a my charger i not available on my sheet.
My seat no.16
Root name. Kodinar to mundra
Pnr no. G19034024

Please kindly contact me and pls back my charger other wise i complained again and i sent to head office this complaint.

Thanks and regards,

Riddhish parmar
[protected]

GJ 18 Y 9638
Myself Lalit Shah and i m at dhanera sttaion at 5:30 pm today(26/02/2018)
When i ask to conducter where this bus is going than he is quarreling with me and push me at door of bus and damage my luggage.
Bus route is ambaji to vavdi.
I want justice because some another passanger is not going to tease by conductor
Rudely behaviour with me.

The below letter emailed to [protected]@mail1.gsrtc.in (From [protected]@GMAIL.COM) on 19th February 2018.

BUT I DID NOT GET ANY REPLY TILL DATE.

Hello GSRTC,

My name : Ankit Radhanpura
My mobile number : [protected]
My email ID : [protected]@GMAIL.COM
Journey date: 18/02/2018
Total tickets: 4

My journey from BHINMAL (Pickup Point) to AHMEDABAD RANIP (Journey To).

All GSRTC buses were cancelled on 18/02/2018 because of strike (Patan Dalit Atmavilopan case). So I am requesting you to process refund for the same.
We all 4 passengers reached to Pick up location (BHINMAL, Rajasthan) at 9.00pm and waited for bus till 11.45pm.

Somehow we contacted GSRTC customer care and got news that bus is cancelled.

I have attached copy of ticket also shared fare details below. Please check and let me know how much time it will take to get refund amount.

PNR Number: G18915289
Journey Date: 18/02/2018
Journey From: BHINMAL
Trip Code: 2000ZLRNDDSLP15
Journey To: AHMEDABAD RANIP
Departure Time: 21:45 Hrs.
Class: SLEEPER
Pickup Point: BHINMAL
Txn Password: YSgM89QN
Route No.: SLEEPER
No. of Seats: 4
Bank Txn. No. :[protected]
OB Reference No.: GS5165276
Seat No/s: 7, 8, 10, 11

Total fare details :-
Basic Fare : 1284.00
Reservation Fee : 20.00
Accident Insurance Charges : 12.00
Total Fare : 1316.00

Thank you,
Ankit

* gsrtc m-ticket * gandhidham to bhavnagar psngrname mohammedfarasat hashmi tripcode 1900mtmdbvnslp3 pnrno : g18999004 jnydate : 24/02/2018 deptime : 22:15hrs seatno (S) : 11 class : sleeper boardingpt : gandhidham.
Worst seat also not working after telling conductor told me this is not my work
So answer me who is responsible for this.
Refund back

With reference to above subject, we have booked our tickit from anjar. Details of tickit is as below

Bus rout : mundra port to dahod.
Pnr no: g18950723
Passanger start point : anjar

Passanger detail :
Nikunj j solanki
Vishakha n solanki.

We have complain to anjar depot manager : his contact no : [protected].

Further we inform you that bus was not come to anjar on 21.02.2017. So we can not travel from anjar to ahmedabad. As we have done booking online. Kindly give us amount back to us.

My self kishan bhuva i m travelling from limbdi to gondal. I travel in gsrtc express bus. Bus no gj 18 z 2889. I reached near chotila at that time conductor and driver say that bus not riding very well. Bus have not good pick up. So they are transfer to us in other bus. After went to other bus we check that bus are running very well and they both staff are west my time because i need to reach at my home at bus time. But he west my important time. So i request you please take action on it.

On 10 feb 2018 a payment was done for the ticket to go to adipur, gaandhidhaam. But the ticket was not booked due to network issue and no confirmation was there for the ticket but the money was deducted from credit card.

Why do you guys have to log in us to file a complaint? How absurd is that.

If my complaint is not described in 350 words, it is likely not to be resolved??? What a #! I want my money back. If you can't manage the inline accounts, get your # out of this business.

I want my money back. Heights of patheticity.

Hie
Pnr number-g18737572
Journey from-surat central bus stand
Jouney to - palanpur
Journey date =10-2-18
Departure time -22:15 hrs.
Trip code -2215srtplansp30
Class - sleeper
Rount no.-sitting
No. Of seats-01
Bank txn. No[protected]
Seat no.14

Txn passward-s2kjhrbe

Passanger info:
Hansaben mevada age-54 gender - female
Total fare -256.00

Guest id - [protected]@gmail.com

Booking date -08-feb-18

We are students studing in govt engg college in modasa. Our college starts from 11am. We are travelling in nehrunagar-limbdi bus which departs from nehrunagar. Bus no. Is gj-18-z-2120. Our destination is modasa. Earlier this bus used to depart at 7:15 from nehrunagar and reach modasa at 10:15. This time was convenient as our college timings are 11am so we were able to reach on time. But now as bus departs at 7:40 from nehrunagar it is difficult for us to reach on time at college. We are facing difficulty as we are regular traveller in this bus. Please change the bus timings to 7:15am again.

Detail is under
Booked on-12/01/2018
Botad to ahmedabad
Jurney date:-13.01.2018
Pnr g18347241
Ref no-gs4917257
1st = sbi debit card 459xxxx72 for a purchase worth rs196.0 on pos [protected] at gujarat state road tra txn#[protected].
2nd = sbi debit card 459xx9672 for a purchase worth rs196.0 on pos [protected] at gujarat state road tra txn#[protected].

From
Gautam vandara
[protected]
[protected]@gmail.com

I have student pass of express category. I sat in their bus which was having only express written over it. So it was clear to me this wasn't gurjar nagri express. But the conductor came and said you'll have to pay the ticket because it's gurjar nagri express. I had to pay ₹87 as ticket even though i had pass for express. No where on the bus it was written gurjar nagri.

I had to pay ₹87 just because they never mentioned it on the bus it was gurjar nagari express.

Also there is no mail id for complaints booking on gsrtc official website.

Very bad experience.

Gentlemen, This is my second request to refund my amount rs.111 which was wrongly charged from me on failure transaction of ticket booking. Transaction reference no - GS5153024 Transaction date - 17.02.2018
Failure of ticket booking - Ahmedabad nehrunagar to Botad in krishnanagar gariyadhar
Email I’d - madhav.[protected]@gmail.com
I attached screenshot of such failure transaction

Gujarat state road transport corporation [gsrtc] — charging price higher than mrp at shops in rajula st

Submit a complaint
Shops in rajula bus depot charge higher price than mrp for many items.

A shop keeper is charging 40rs for an maaza bottle which has mrp of 35rs. Also taking 2 rs more on food packets, like mrp is 10 and charges 12rs. On confronting the issue with him he said this the price charged here.

Date of incident - 20/02/2018
Place - shop in rajula bus depot, shop name : jay somnath
Resolution - price should not be higher than mrp

My complain is that i booked 4 tickets in gsrtc website. Travel from bhavnagar to bandhani x at time on 7 a. M pnr no is g18810236. But bus departure not on time.2 bus passengers in to 1 bus this is not right. Have to pickup train at nadiad. We doesn't afford to be late. So we doesn't go in bus and we call the car and go by car. So i want refund. Because i don't travel in bus. S t sarvice is not good.