Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear responsible staff,

Hereby i would like to declare such stupid management from gsrtc staff regarding ahmedabad to indore route bus..!!

1 : ticket was already booked by online web and afrer reached cbs-5 bus stand we got suprised to hear by cbs staff in cabin that bus has been cancelled..!!

2 : after the conversation with un-educated staff employee we have asked about online ticket and he replied us to was incredible (He said that our technical staff has never did changes on website to stop sell ticket if bus is cancelled..!!

Action required : action will be taken till pmo india and if money will not refund it is ok for me but i have missed help to my brother as he is hospitalized due to serious accident..!!

I've used gsrtc online booking service for ticket booking from deesa to baroda but transaction failed and ticket is not generated and rs. 568 is deducted from my sbi account. I've phoned to gsrtc customer care, they told me within 21 days your money refund in your account but now one month is completed from transaction deducted amount is not deposited in my account. Ref. No. Of gsrtc23988 on date 04/02/2018

માન વરમોરા સાહેબ ડી. એમ સાહેબ રાજકોટ અને તમારા સ્ટાફ ની શ્રી જાડેજા સાહેબ અને કાદરી સાહેબ ની અથાગ મહેનત મે તારીખ 23-2-18 ના મારી આંખે નિહાળી મને ખુબ ગર્વ અને આનંદ થયો આપ સાહેબ અને આપના સમગ્ર સ્ટાફે જે નિષ્ઠા પુર્વક સફળ સંચાલન કરી ફરજ બજાવતા અને એસ. ટી. નિગમ આવકમાં વધારો કરી અને નિગમ ને ખોટ ના ખાડામાં માંથી બહાર કાઢવામાં આપ સાહેબ જેવા જંબાઝ અઘિકારી અને સ્ટાફ ને દિલથી અભિનંદન પાઠવુ છુ અને વિનંતી સાથે એક ફરીયાદ કરૂ છું કે તમારા રાજકોટ ડેપો ની રાજકોટ ઉના દીવ 19:45 કલાકે ઉપડતી બસ ગેરકાયદેસર હોટલ ના હોલટ બંધ કરાવવા વિનંતી સાથે ફરીયાદ કરૂ છું તો યોગ્ય કરશો તેવી આશા
જોકે હું આવતા બુધવારે નિગમ ના એમડી મેડમ અને જી. એમ શ્રી કલ્પના મેડમ ને તારીખ 07-03-18 રૂબરૂ મુલાકાત માટે સમય માંગ્યો છે તો આ બાબત ની ઔપચારિક લેખીત માં આપવા ફરીયાદ આપવા વિચારણા કરી રહ્યો છું આપ સાહેબ એક વાર ફરિયાદ કરી હતી પરંતુ કોઈપણ જાતની કાર્યવાહી હાથ ધરી નથી આપ સાહેબ મને સોમવારે તારીખ 05-03-18, રૂબરૂ મુલાકાત સમય આપો તો હું આપનો આભારી રહિશ

હરેન્દ્ જોષી ઉના

Very pathetic condition of gsrtc buses. I am standing at sarkhej bus stand for travelling to kalol. Which is approx. 46 min. Journey from sarkhej. And i am waiting here from 10.30 a. M as the timing for sarkhej mehsana bus is 11.00a. M as per time schedule. And now it is almost 12 0 clock afternoon in this hot summer day wid a kid of 2 years. Now also the bus has came 1 hour late and they are doing lunch in bus and the bus is parked at other side of bus stop. This is very ridiculous. I am a soldier and coming to gujarat in six months and trying to use govt. Vehicle but i am very disappointed by this.

Today date 1/3/18 time 11.25pm bus name : palanpur to jamnagar
Respected sir,
Today my parents wants to travel from ahmedabad to jamnagar by gsrtc, but very rude & unprofessional language used by bus conductor, as my parents were blind with both eye. (Disable). Conductor does not help the needing people. I request you that conductor & driver may help and co-operate with those people who are disable and needing
I hope you will take such action on the following matter

In are eac and every bus there is wrote dont stand in que make online ticket but how to do online ticket its not refunding only my bus get accident and i cancle my trip and i have submitted my details in e - refund than also no buddy is replying or refunding
So i think to stand in que and take ticket everbody has get there refund only i didnt get
Gsrtc make fool and not refunding money its one kind of business to earn money

Today i peak a anjar-bhuj bus at bhachau new bus stand at 2:10pm,
I take a bhachau - ahmedabad tikit
When bus reached at prahalad nagar bus stop at 7:30pm i reqest them to stop at prahalad nagar but conducter could not agree to stop bus and order to driver that bus must not stop at prahalad nagar
Coducter base i'd 3569 (Jamesign jadeja) i don't know it's i'd is true or false

Hi my self ravi & today i pick up bus from Rajkot which is i am already booked from online and its time is 12:45 but bus reached at Rajkot station 1:25, then after driver stopped bus so many time at hotels and all but not in many bus stations and also misbehaving with me and other passengers to not stop bus at the bus stop, conductor ring the bell to stop bus but driver did not stop the bus . The bus is from Bhuj to Porbandar & bus number is 1257

Hello Sir,

I have booked ticket from Ahmedabd to Dakor in bus root 'Ahm to Bariya' bus on 25th Feb 2018 Sunday 9:00 AM.

On web portal it is showing 1 hours and 40 min. But when bus arrive conductor informed us that it take 5 hours and bus will reach there by 2 PM. Also cant do ticket cancellation as bus departure time is already went.

Our 252 rs was totally gone because of this issue. When contacted to gsrtc online customer care service they told that you and only cancel ticket before 2 hours of journey time. This is totally wrong.

This is very bed experience.
Information showing on Website is totally wrong as compare to personally ask at enquiry office at Bus ST Depo.

Attached ticket info and GRTC bus website info.
https://gsrtc.in/site/

Thanks,
Punita

Dear sir,

I am pratik parekh my pnr no g18999202. Me & my wife was travelling last saturday 17/02/2018 porbandar to vadodara gsrtc bus no gj18 z 2094. Bus stopped near rajkot (15km to rajkot) for maintenance problem. I think 45/50 passenger travelling in bus. From 12.20am to 2.00am no reply by gprs system & rajkot central bus stand manager. No any type of management by gsrtc. So we 15/17 passengers manage other personal vehicle.

We want full refund payment of 550rs and i want request to you take needful action of this matter.

Thanks & regards,

Pratik parekh.

Dear sir/madam
My name is najraj babariya and i am traveling from gondal to bharuch in st and i saw that bus is not proper cleaned and sit, window pipe has brocken also window lock not working so this is my complain to you that please take steps for it. It is must maintained for our people for smooth and relax traveling.

Bus name : gondal-rajkot-nasik
Bus trip no. Gdlnskslp30
Bus no. Gj18z 2225
Date of traveling :[protected]

Thank you
Regards
Najraj babariya

ConsumerComplaints.in › Gujarat State Road Transport Corporation [GSRTC] › GSRTC — E ticket Refund - GSRTC
GSRTC — E ticket Refund - GSRTC


My complaint is that I booked 1 E ticket from business (mobikwik)website. My date of Journey was 25/02/2018 from botad to gandhinagar in sit no 4 My PNR no. is G18956869 and trip code is 2130kdngndlsp30. My total bus fair is Rs. 165/ My Journey time was 3:15 a.m. On my travel date, I reached botad bus station at 3:00 a.m. and inquired about my bus from depo incharge of botad bus station. But depo incharge of botad told me that my sleeper bus which you have booked was departure at 3:00 am . Please refund my money to my mobikwik acount.My complete details are as under. Name: KANZARIYa ARVINDKUMAR DALaUKHBHAI Address:AT:bagad ta: ranpur dis botad near ramji mandir via jalila road pin code no 382255 (Gujarat) Mobile: [protected]. Email id:
[protected]@gmail.com

Bus route jetpur-premgadh number gj-18y-5449 junagadh division and jetpur depot arrived at panchpipla by 1805 on 27 feb 18 and refused to board passengers due to inability to provide tickets from ticket vending machine. We contacted to jetpur depot manager and he also refused to board stating that poor lady doesn't have alternative source to provide tickets to passengers. Due to this many old age passengers and lady with kids suffer a lot. It's a very bad example of service by gujarat st.

Thanks and regards

Kaushik pipalva

I have a use GSRTC APP. and booked ticket process for dtd. 23.02.2018. Payment deduct in my credit card account. but problem ticket not booked and not receive booked msg. All ready choose another bus. So please help me refund my payment. All ready call customer care no but no response.

Below my credit card msg : -
" Rs.356.00 was spent on your SBI Card no. ending XX5627 at GUJARAT STATE ROAD TRA on 23 Feb 18. Remaining credit limit: Rs.7, 467.98."

I'm arun on monday, i try to book my bus ticket from vadodara to veraval through your gsrtc online bus booking app but after i gave otp and other banking details the money is deducted from my account but the bus ticket's pnr no. And other details are not given in message and they say's that your transaction is failed but may money is deducted. So i kindly request to refund my money the ammount is 267 ruppes

I am complaint for the on my sheet remove the my mobile charger i am traveling to adipur from veraval city and bus stop in rajkot new bus stand for dinner break in rajkot i leave the my sheet for 10 min only and i come back then i see no that a my charger i not available on my sheet.
My seat no.16
Root name. Kodinar to mundra
Pnr no. G19034024

Please kindly contact me and pls back my charger other wise i complained again and i sent to head office this complaint.

Thanks and regards,

Riddhish parmar
[protected]

GJ 18 Y 9638
Myself Lalit Shah and i m at dhanera sttaion at 5:30 pm today(26/02/2018)
When i ask to conducter where this bus is going than he is quarreling with me and push me at door of bus and damage my luggage.
Bus route is ambaji to vavdi.
I want justice because some another passanger is not going to tease by conductor
Rudely behaviour with me.

The below letter emailed to [protected]@mail1.gsrtc.in (From [protected]@GMAIL.COM) on 19th February 2018.

BUT I DID NOT GET ANY REPLY TILL DATE.

Hello GSRTC,

My name : Ankit Radhanpura
My mobile number : [protected]
My email ID : [protected]@GMAIL.COM
Journey date: 18/02/2018
Total tickets: 4

My journey from BHINMAL (Pickup Point) to AHMEDABAD RANIP (Journey To).

All GSRTC buses were cancelled on 18/02/2018 because of strike (Patan Dalit Atmavilopan case). So I am requesting you to process refund for the same.
We all 4 passengers reached to Pick up location (BHINMAL, Rajasthan) at 9.00pm and waited for bus till 11.45pm.

Somehow we contacted GSRTC customer care and got news that bus is cancelled.

I have attached copy of ticket also shared fare details below. Please check and let me know how much time it will take to get refund amount.

PNR Number: G18915289
Journey Date: 18/02/2018
Journey From: BHINMAL
Trip Code: 2000ZLRNDDSLP15
Journey To: AHMEDABAD RANIP
Departure Time: 21:45 Hrs.
Class: SLEEPER
Pickup Point: BHINMAL
Txn Password: YSgM89QN
Route No.: SLEEPER
No. of Seats: 4
Bank Txn. No. :[protected]
OB Reference No.: GS5165276
Seat No/s: 7, 8, 10, 11

Total fare details :-
Basic Fare : 1284.00
Reservation Fee : 20.00
Accident Insurance Charges : 12.00
Total Fare : 1316.00

Thank you,
Ankit

* gsrtc m-ticket * gandhidham to bhavnagar psngrname mohammedfarasat hashmi tripcode 1900mtmdbvnslp3 pnrno : g18999004 jnydate : 24/02/2018 deptime : 22:15hrs seatno (S) : 11 class : sleeper boardingpt : gandhidham.
Worst seat also not working after telling conductor told me this is not my work
So answer me who is responsible for this.
Refund back

With reference to above subject, we have booked our tickit from anjar. Details of tickit is as below

Bus rout : mundra port to dahod.
Pnr no: g18950723
Passanger start point : anjar

Passanger detail :
Nikunj j solanki
Vishakha n solanki.

We have complain to anjar depot manager : his contact no : [protected].

Further we inform you that bus was not come to anjar on 21.02.2017. So we can not travel from anjar to ahmedabad. As we have done booking online. Kindly give us amount back to us.