Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir/mam,
My name is nimish goel. Yesterday i have booked a gsrtc bus via online reservation. I have booked bus from ahmedabad to ambaji and timing of my bus was 12:35 am (18/02/18).

I reached the bus stand (Geeta-mandir) by 12:10 am. But till 1 am my bus haven't arrived yet. There was no one in the inquiry box where i can confirm the timing or check status of bus. I saw one authority person roaming around the bus stand. I asked him about my bus timings but he said "mera jitna pagar he me khali unta hi kam karta hu.. Mera official timing pura hogaya he.. Muje kuch nai pata.. Tume jada problem hoto online complain dall dena".

Dear sir/mam please suggest is this the way that system works? Where there is no one who can help the passengers? This is how government employee will now treat us?

More over i saw 3-4 buses arriving in the same stand of ambaji.. But when i asked from same authorized person he said this is not bus your 12:35 bus is late and will arrive at 4 or 4:30.

Sir/mam there is no system or channel wherein you can inform passengers that your bus is late? Or delayed due to some reason?

That person in-front of me gives my seat to another person and takes 300 rs of bribe and told me that your bus will arrive by 4:30 and he will adjust me in that bus and finally i have returned my home again

Dear sir/mam please solve this issues of passenger on priority. Because its not about only me, there were daily 100's of passengers whom government people fools and gives there sits to another person some some cheap bribe.

I have attached picture of that government person who was authorized there

Himatnagar thi tharad jati bus no.2826 driver conductor base no - 590 & 290 che aa banne potani marji chalavi bus direct layi gya che... Rto circle himatnagar avi nathi palanpur java vala 8. Pasanger hata bus no root bypass rto circles thi to pan bus city ma thi nikdi gayi che.. Bus time 5.45 am no che pasanagr special texi layi city ma thi rto circle par aarya to st driver city ma thi bus layi gya collector ne aavedan patra apel che jya sudhi himatnagar bridge redy nahi thyi tya sudhi st bus bypass rto thi jase...

Today i am travel from ahmedabad ranip station 9:30am to patan in gsrtc and siting in at ranip depo at that time cunductur miss behaviour with my wife and she is doing job in gsrtc department at viramgam depo as a junior assistant. She have salary slip of both month october 2017 and january 2018 but conductor says this is not valid and he says many more words.
What reputation about my and my wife.
Kindly take action.
Regards:-
Mitesh prajapati

Respected sir,
I am request to notice my complain as i mentioned below. Godhra depo information service superviser not providing properly information about the jalod to jashadan route bus (09:00pm) because they informing me today that this route bus was already departure at 08:50 from godhra depo before time as mentioned in reservation ticket (09:00pm) but actually the bus was not came there or not departure at that time after that the bus was arrived at 09:05pm i mentioned to the supervisor of godhra depo about this type of problem but he was quarrel against me and missbehave on me. This type mistake already happened with my friends also before 1 month.
Sir, i kindly request you to provide solutions about such type of problems and take necessary action against godhra information supervisor.

Thanking you

Me and my wife is travelling now to ahmedabad from bharuch. 80% seats are without passanger from bharuch. At baroda bus station, 2 couples are came and showing reservation tickets. Meanwhile all seats are taken by passangers from baroda. Now i am travelling by standing with my wife. I need to reach as earlier to n to take flight. How rude this type of facility.. Give me proper justice.. I am cl 2 ofcr in geb. I'll anqire further for this kind service..

Sir
I booked seat from rajkot - dhari in rajkot-div (Gj 18 y 9570)@ 14:30 15/02/18. Bus is of gondal depot. And departing from rajkot depot.
Bus was late for 2 hours. Bus departed @ 16:30 from rajkot due to breakdown. I am very disappointed to know that gsrtc had taken 2 hours for repairing rather providing another bus. Bus is in very poor condition, even it's engine is extremely heated, seating is also in poor condition.
Why gsrtc is not providing new bus for this much of long route??? Actions required immediately after seeing bus condition.

I have done online booking of 5 tickets from gadhada to ahmedabad dated 13/02/2018 dep. Time 12.45pm seat no.22 to 26 (5 pasngr).
Bus arrival at gadhada at 13.45pm (1 hour late) when i show my booking details to conductor he tell eme their is no booking showing in chart and suggest to purchase fresh ticket for my aforesaid journey. And i have to again purchase 5 new ticket at rs 620 please find below details for your reference and request you to return my online booking funds asap.

Pnr no. G18814285
Bus no. Gj18z 0569 (Amreli to ahmedabad)
Trip code 1100amlabdexp51

I have done twice payment for my journey as well as suffering harassment.

Kindly refund my online booking funds as soon as possible.

Thanks & regards,
Mavji parmar
(M) [protected]
Email id : [protected]@gmail.com

I had online booking Gadhada to Ahmedabad ( Amreli - Ahmedabad Bus ) PNR No.G18814285 Bus No. GJ18Z 0569
Name Mavji Parmar Passengers 5

My reservation bus depatured time 12.45 PM at Gadhada Station But bus arrival at Gadhda bus Stand at 1.45 (1Hour Late) . I asked conductore for reservation than his tell me no reservation show in his sheet. he advice to purchase ticket and process to refund.

Kindly Refund my HDFC Bank Account as soon as possible.
Thanks & Regards
Mavji Parmar ( M ) [protected].

Respected sir,
I am rushikesh parmar. I will book today one ticket for single lady and service is from bhavnagar to navsari the date of journey is 12/02/2018 time 20.50 pm. Also amount is deducted from account. But ticket is not book.. So please refund my deducted amount.
Please do need fully.

Yours sincerely,
Rushikesh parmar

People reserve their seats for long journey because they can travel with comfort in long distance journey but in fully reserved sleeper class bus, though no seat is Available, conductors allow more passenger in bus .this leaves no space in the bus ..we can not even move in bus..this makes the whole journey discomfortable for the passengers who have done reservation as well as for those passengers who pay more and don't get the seats So it's my humble request to take some steps regarding this issue...if bus is fully reserved and no seat is available then more passengers should not be allowed Especially for SLEEPER CLASS BUSES...SO kindly look into this matter...

Hi its navsari palitana. Started from palitana on 11/02/2018... All nus are fully reservation... But they. Take more passengers then. Reservation... N take money... Its very... Irresponsible... As a indian. We strongly believe its again rules... If it's continued. No one can travel in gsrtc... I[censored] reserved all seats for comfort n people take more passamger sitting on a ceter area how people go with gsrtc... Its fullished... Take action required as early. As possible...

Respected sir/ma'am,
I am one of passengers of bus service from rajkot to bhavnagar 7.00 pm of dt. 10 feb 2018. I am traveling in this bus service since last 7 months in every 15 days and everytime halt occurred at decided hotel. Everyone knows that halt is necessary in long route traveling but today driver and conductor decided that bus won't take any halt. Why this shameful word they said. Many aged person and children also travelling in this bus some of them need to go to washroom, youngers can manage this but how can aged person and children bear to stop themselves to go to washroom, but driver and conductor rudely replied that bus won't means won't. Since last 2 journeys i observed that gsrtc service is not handled by management, services are totally depend on what driver and conductor decide. This is my 2nd shameful experience. I have hope that management will take any action on this point.

Thanks,

One responsible citizen

Provide me refund from gsrtc for my last complaint
From my id no resolution provided by gsrtc
Only comment from you (Department)
Gsrtc customer support notified about that.
What is this? No action resolution even call from gsrtc
This is how they work?
This is only do for us?
Provide me better resolution. About my complain.
Inform gsrtc customer department to contact me.

સ્વર્ણિમ ગુજરાત અને ડિજિટલ ભારત તરફ ભારત પગ મંડી રહ્યું વહહે ત્યારે ખુબજ દુઃખ સાથે અમારે ગ્રાહક તરીકે અથવા મુસાફર તરીકે ફરીયાદ કરવી પડે છે જે ખૂબજ ગંભીર બાબત છે.
અમદાવાદ થી વિજયનગર જતી રાતની બસ તા.09.02.17 રાત્રે 11.30 વાગે ચિલોડા પાસે ટાયર માં પ્રોબ્લેમ હોવાથી વારંવાર ઉભી રાખવાથી અંદર ના સ્ત્રી, બાળકો તેમજ વડીલ મુસાફરોને રાતના સમયે ભારે હાલાકી ભોગવવી પડેલ છે જે બસ ઉપાડતા પહેલા બસ નું બરાબર ચેક અને ઓકે કરવાની જવાબદારી જેતે વિભાગે યોગ્ય કામગીરી નહિ કરેલ ની સામે યોગ્ય કાર્યવાહી કરવી.
રાતની તેમજ ગામના રુટો ની બસો જુરે પણ ડેપોની બહાર જય ત્યારે ડેપો મેન્ટેનન્સ વિભાગ બસ બાબતે યોગ્ય ચકાસણી પછી જ બહાર જાય તેવી કડક ચુચના આપવા અને તેને પાલન થાય તેની તકેદારી રાખશોજી.
ફરિયાદ નું નિરાકરણ થએથી અમોને જાણ કરશો.

વિભાગીય કચેરી: હિંમતનગર
ડેપો :- ભિલોડા
બસ રૂટ:- અમદાવાદ થી વિજયનગર
બસ નંબર :- જી.જે.18- 1902
બસ સમય :- ૧૦.૦૦ ઊપડે અમદાવાદ થી

Sir i have book gsrtc mangrol to ahamdabad at 23 jan 2018..8:45 from my gsrtc app. I have done payment also bt at last moment the message show our system is busy and i not recived my tickit. Bt my 231 rs. Has deducted from my bank account. I requested to refund my money back..
Name dipak p. Bamaniya
Age 23
Date 23 jan 2018
Pos gsrtc23988 at gujarat state road tra txn#[protected].

I have tried to book ticket from ahmedabad bapunagar to amreli on 11.2.2018 at 12:20 pm but after filling all neccesary details and deducting money i got the mesaage on screen that your session is time out.

But after picking the same bus i got to know that my ticket was generated but as i dont received any mesaage from gsrtc i can not travel on same ticket i will have to buy new ticket!

Payment transection num : 92966145

Please refund my deducted amount.

Sir i m daily travel by volvo vadodara to ctm ticket amount is rs 204 but they are collect rs 215 i daily ask them but they not answer and only said its rent. I daily going. But in the return has been they given correct tickets so only one lady collect from amit nagar so kindly resolve otherwise i will be go consumer court
I hope this matter take on priority. Please check attached ticket. I m going to only ctm. So her give me this tickets wasted money.

Dear sir / mam,

We had booked ticket online from gsrtc online tickets booking, total 5 tickets (2 double bed and 1 single bed sleeper but our seats are been sold to other passengers after our booking, we had booked on approx. 7.15 pm and conductors has sold the same tickets to others on approx. 8.30pm.

Today 07/02/2018, my wife, 2 kids, 3 uncles (Avg age 45 years+) are travelling from you bus from jalor to nadiad, which is depart on 7.15 pm from jalor daily, we had reserved tickets from bhinmal to ahmedabad central stop, paid full amount for tickets in advance through hdfc credit card and also received tickets through pdf file online as well as sms, even presented tickets and sms of gsrtc we didn't get the seats, one of my uncle is handicapped and my wife is not well as having stomach pain, today my family is suffering just because of mistake of gsrtc, either you arrange immediately reserved seats or transfer our money-back with apologize,

We extremely surprised with such poor co-ordination and mismanagement of gujarat state road transporte corporation.

Hope team gsrtc conflict/ complain resolution is efficient and quick to responding his customers, if such thing is not been resolved right now then do as requested, either refund money with apologize or immediately allot the seats which are been sold to us with reservation,

Please resolve our issue right now, awaiting immediate reply on our genuine request,

With warm regards,
Ramesh prajapati
Citizen of ahmedabad
Ramesh. [protected]@gmail.com
Mobile number : [protected], [protected]

Girnar logistics pvt ltd is the worst transport like his owner mr. Rahul agrawal. They don't know how to talk with respect to the customers and worst service in terms of everything.
They can increase the rates without informing, staff of the transport can talk in the nonsense way and when we complain about that, mr rahul says we don't have time to inform customers about it and you'll have to work in our rate and terms in a very rude way. We have 100 branches all over india do we can't inform and serve all xyz customer he said, but that many transport do like vrl, supreme etc.. But they don't talk in such a way. They are humble and respect their customers in every way possible. Then what do you think about yourself bro and you teach the same to your staff? Give respect and take respect. Hope you can understand this.

I've the whole recording about how he talked to me, so if it's needed please let me know.

My suggestiin ia for pass make a card like atm card so in that all information are set. And student directly can update their pass date via paid inlike atm so not depend on your employee. Because your employee are very outdated so they cant do that work fast. And you have to make machine like swipping. Because not you conductor punch pass.
Thankyou