Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

My self kishan bhuva i m travelling from limbdi to gondal. I travel in gsrtc express bus. Bus no gj 18 z 2889. I reached near chotila at that time conductor and driver say that bus not riding very well. Bus have not good pick up. So they are transfer to us in other bus. After went to other bus we check that bus are running very well and they both staff are west my time because i need to reach at my home at bus time. But he west my important time. So i request you please take action on it.

On 10 feb 2018 a payment was done for the ticket to go to adipur, gaandhidhaam. But the ticket was not booked due to network issue and no confirmation was there for the ticket but the money was deducted from credit card.

Why do you guys have to log in us to file a complaint? How absurd is that.

If my complaint is not described in 350 words, it is likely not to be resolved??? What a #! I want my money back. If you can't manage the inline accounts, get your # out of this business.

I want my money back. Heights of patheticity.

Hie
Pnr number-g18737572
Journey from-surat central bus stand
Jouney to - palanpur
Journey date =10-2-18
Departure time -22:15 hrs.
Trip code -2215srtplansp30
Class - sleeper
Rount no.-sitting
No. Of seats-01
Bank txn. No[protected]
Seat no.14

Txn passward-s2kjhrbe

Passanger info:
Hansaben mevada age-54 gender - female
Total fare -256.00

Guest id - [protected]@gmail.com

Booking date -08-feb-18

We are students studing in govt engg college in modasa. Our college starts from 11am. We are travelling in nehrunagar-limbdi bus which departs from nehrunagar. Bus no. Is gj-18-z-2120. Our destination is modasa. Earlier this bus used to depart at 7:15 from nehrunagar and reach modasa at 10:15. This time was convenient as our college timings are 11am so we were able to reach on time. But now as bus departs at 7:40 from nehrunagar it is difficult for us to reach on time at college. We are facing difficulty as we are regular traveller in this bus. Please change the bus timings to 7:15am again.

Detail is under
Booked on-12/01/2018
Botad to ahmedabad
Jurney date:-13.01.2018
Pnr g18347241
Ref no-gs4917257
1st = sbi debit card 459xxxx72 for a purchase worth rs196.0 on pos [protected] at gujarat state road tra txn#[protected].
2nd = sbi debit card 459xx9672 for a purchase worth rs196.0 on pos [protected] at gujarat state road tra txn#[protected].

From
Gautam vandara
[protected]
[protected]@gmail.com

I have student pass of express category. I sat in their bus which was having only express written over it. So it was clear to me this wasn't gurjar nagri express. But the conductor came and said you'll have to pay the ticket because it's gurjar nagri express. I had to pay ₹87 as ticket even though i had pass for express. No where on the bus it was written gurjar nagri.

I had to pay ₹87 just because they never mentioned it on the bus it was gurjar nagari express.

Also there is no mail id for complaints booking on gsrtc official website.

Very bad experience.

Gentlemen, This is my second request to refund my amount rs.111 which was wrongly charged from me on failure transaction of ticket booking. Transaction reference no - GS5153024 Transaction date - 17.02.2018
Failure of ticket booking - Ahmedabad nehrunagar to Botad in krishnanagar gariyadhar
Email I’d - madhav.[protected]@gmail.com
I attached screenshot of such failure transaction

Gujarat state road transport corporation [gsrtc] — charging price higher than mrp at shops in rajula st

Submit a complaint
Shops in rajula bus depot charge higher price than mrp for many items.

A shop keeper is charging 40rs for an maaza bottle which has mrp of 35rs. Also taking 2 rs more on food packets, like mrp is 10 and charges 12rs. On confronting the issue with him he said this the price charged here.

Date of incident - 20/02/2018
Place - shop in rajula bus depot, shop name : jay somnath
Resolution - price should not be higher than mrp

My complain is that i booked 4 tickets in gsrtc website. Travel from bhavnagar to bandhani x at time on 7 a. M pnr no is g18810236. But bus departure not on time.2 bus passengers in to 1 bus this is not right. Have to pickup train at nadiad. We doesn't afford to be late. So we doesn't go in bus and we call the car and go by car. So i want refund. Because i don't travel in bus. S t sarvice is not good.

Respected sir/mam,
My name is nimish goel. Yesterday i have booked a gsrtc bus via online reservation. I have booked bus from ahmedabad to ambaji and timing of my bus was 12:35 am (18/02/18).

I reached the bus stand (Geeta-mandir) by 12:10 am. But till 1 am my bus haven't arrived yet. There was no one in the inquiry box where i can confirm the timing or check status of bus. I saw one authority person roaming around the bus stand. I asked him about my bus timings but he said "mera jitna pagar he me khali unta hi kam karta hu.. Mera official timing pura hogaya he.. Muje kuch nai pata.. Tume jada problem hoto online complain dall dena".

Dear sir/mam please suggest is this the way that system works? Where there is no one who can help the passengers? This is how government employee will now treat us?

More over i saw 3-4 buses arriving in the same stand of ambaji.. But when i asked from same authorized person he said this is not bus your 12:35 bus is late and will arrive at 4 or 4:30.

Sir/mam there is no system or channel wherein you can inform passengers that your bus is late? Or delayed due to some reason?

That person in-front of me gives my seat to another person and takes 300 rs of bribe and told me that your bus will arrive by 4:30 and he will adjust me in that bus and finally i have returned my home again

Dear sir/mam please solve this issues of passenger on priority. Because its not about only me, there were daily 100's of passengers whom government people fools and gives there sits to another person some some cheap bribe.

I have attached picture of that government person who was authorized there

Himatnagar thi tharad jati bus no.2826 driver conductor base no - 590 & 290 che aa banne potani marji chalavi bus direct layi gya che... Rto circle himatnagar avi nathi palanpur java vala 8. Pasanger hata bus no root bypass rto circles thi to pan bus city ma thi nikdi gayi che.. Bus time 5.45 am no che pasanagr special texi layi city ma thi rto circle par aarya to st driver city ma thi bus layi gya collector ne aavedan patra apel che jya sudhi himatnagar bridge redy nahi thyi tya sudhi st bus bypass rto thi jase...

Today i am travel from ahmedabad ranip station 9:30am to patan in gsrtc and siting in at ranip depo at that time cunductur miss behaviour with my wife and she is doing job in gsrtc department at viramgam depo as a junior assistant. She have salary slip of both month october 2017 and january 2018 but conductor says this is not valid and he says many more words.
What reputation about my and my wife.
Kindly take action.
Regards:-
Mitesh prajapati

Respected sir,
I am request to notice my complain as i mentioned below. Godhra depo information service superviser not providing properly information about the jalod to jashadan route bus (09:00pm) because they informing me today that this route bus was already departure at 08:50 from godhra depo before time as mentioned in reservation ticket (09:00pm) but actually the bus was not came there or not departure at that time after that the bus was arrived at 09:05pm i mentioned to the supervisor of godhra depo about this type of problem but he was quarrel against me and missbehave on me. This type mistake already happened with my friends also before 1 month.
Sir, i kindly request you to provide solutions about such type of problems and take necessary action against godhra information supervisor.

Thanking you

Me and my wife is travelling now to ahmedabad from bharuch. 80% seats are without passanger from bharuch. At baroda bus station, 2 couples are came and showing reservation tickets. Meanwhile all seats are taken by passangers from baroda. Now i am travelling by standing with my wife. I need to reach as earlier to n to take flight. How rude this type of facility.. Give me proper justice.. I am cl 2 ofcr in geb. I'll anqire further for this kind service..

Sir
I booked seat from rajkot - dhari in rajkot-div (Gj 18 y 9570)@ 14:30 15/02/18. Bus is of gondal depot. And departing from rajkot depot.
Bus was late for 2 hours. Bus departed @ 16:30 from rajkot due to breakdown. I am very disappointed to know that gsrtc had taken 2 hours for repairing rather providing another bus. Bus is in very poor condition, even it's engine is extremely heated, seating is also in poor condition.
Why gsrtc is not providing new bus for this much of long route??? Actions required immediately after seeing bus condition.

I have done online booking of 5 tickets from gadhada to ahmedabad dated 13/02/2018 dep. Time 12.45pm seat no.22 to 26 (5 pasngr).
Bus arrival at gadhada at 13.45pm (1 hour late) when i show my booking details to conductor he tell eme their is no booking showing in chart and suggest to purchase fresh ticket for my aforesaid journey. And i have to again purchase 5 new ticket at rs 620 please find below details for your reference and request you to return my online booking funds asap.

Pnr no. G18814285
Bus no. Gj18z 0569 (Amreli to ahmedabad)
Trip code 1100amlabdexp51

I have done twice payment for my journey as well as suffering harassment.

Kindly refund my online booking funds as soon as possible.

Thanks & regards,
Mavji parmar
(M) [protected]
Email id : [protected]@gmail.com

I had online booking Gadhada to Ahmedabad ( Amreli - Ahmedabad Bus ) PNR No.G18814285 Bus No. GJ18Z 0569
Name Mavji Parmar Passengers 5

My reservation bus depatured time 12.45 PM at Gadhada Station But bus arrival at Gadhda bus Stand at 1.45 (1Hour Late) . I asked conductore for reservation than his tell me no reservation show in his sheet. he advice to purchase ticket and process to refund.

Kindly Refund my HDFC Bank Account as soon as possible.
Thanks & Regards
Mavji Parmar ( M ) [protected].

Respected sir,
I am rushikesh parmar. I will book today one ticket for single lady and service is from bhavnagar to navsari the date of journey is 12/02/2018 time 20.50 pm. Also amount is deducted from account. But ticket is not book.. So please refund my deducted amount.
Please do need fully.

Yours sincerely,
Rushikesh parmar

People reserve their seats for long journey because they can travel with comfort in long distance journey but in fully reserved sleeper class bus, though no seat is Available, conductors allow more passenger in bus .this leaves no space in the bus ..we can not even move in bus..this makes the whole journey discomfortable for the passengers who have done reservation as well as for those passengers who pay more and don't get the seats So it's my humble request to take some steps regarding this issue...if bus is fully reserved and no seat is available then more passengers should not be allowed Especially for SLEEPER CLASS BUSES...SO kindly look into this matter...

Hi its navsari palitana. Started from palitana on 11/02/2018... All nus are fully reservation... But they. Take more passengers then. Reservation... N take money... Its very... Irresponsible... As a indian. We strongly believe its again rules... If it's continued. No one can travel in gsrtc... I[censored] reserved all seats for comfort n people take more passamger sitting on a ceter area how people go with gsrtc... Its fullished... Take action required as early. As possible...