Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Let me tell my opinion on india’s future, i travelled a lot in gsrtc bus, and i never saw a single dustbin to throw a dust, so where the passengers are thrown dust and all used plastic bags and bottles, either they throw outside the bus or inside, but the consequence are same, it’s looks dirty and our atmosphere becomes pollute, since independence, we just made our atmosphere polluted, the world are changed but we didn’t, let’s do something tiny thing for our country, first step by providing a single dustbin in long distance gsrtc buses.

Thank you.

Kindly request to gstrtc for provide more buses inbetween station of anand (New bus station) to vadodara.
After 5pm there is be no bus available from annad to vadodara.
Its humble request please provide more bus. So passenger can travel easily and safely.
I observed that in between 5pm to 8pm daily there will be average 200 passenger available for traveling anand to vadodara. But unfortunately due to not available of bus public use private transportation.
I hope this problem solve as fast as possible.
Thank you.

My pnr number is g18576169 on 4-feb-2018.
The bus departs from olpad to bagdana.
My booking is from vadodara to bhavnagar.
The arrival time at vadodara 10:05 am. Right now it is 11:28 i didn't see this bus on vadodara depot since 9:45 in the morning.
I doubt this much delay, 30 mins are fine but more tha 1 hour 30 mins is too much.

Please check private travels agency has anything to do by giving bribe to driver/conductor.

I saw lots of buses from surat, so arguments of traffic on nh8 will be completely invalid

Respected sir/mam.

I tried to book ticket on gsrtc on 3/2/[protected]@ 4.30 p. M (Route details shown below), but later the screen showed transaction failed, session time out.. Later i booked ticket with private travells, but after that @ 9 p. M i recieved a message from my bank informing amount being debited.. But i recieved no ticket confirmation even and now on the site my ticket is shown confirmed.. And when i am triyng to cancel it, it shows credentials dont match.. What shall i do now..

Gsrtc helpline even is not responding..

Very poor service..
Hope for the better response.

Pnr:g18658670.
Ref:gs5068088.
Journey date:04/02/2018.
Route:bhuj to amreli.
Mob-[protected]./[protected].

Thank you

I am the coustmer of gsrtc. I was booked my ticket from ahmedabad nehru nagar to bhavnagar. Bus timing was 20:00. Bu t after wating of 1 hr bus are still not comming. Every time this things are happen if all time buss coming on 21:00 the put the time 21:00. Time is important for everyone i have proof for this miss schedule. This is wrong this what happen with all the passangers. Take action on it other wise be on time.

I will go to consumer court for this.

I have booked online tickets through e-reservation service of gsrtc on 01/02/2018. The details of which are below: pnr number: g18625299 journey date: 03/02/2018
Journey from: gandhinagar journey to: satlasna
Trip code: 0630ukiamjguj47 departure time: 14:20:00 hrs.
Class: gurjarnagri pickup point: gandhinagar
No. of seats: 2
I waited till 2 hours for the booked bus at gandhinagar. I also contacted repeatedly through gsrtc helpline. But bus not arrived. Still i am waiting. I contacted to the depo manager songadh but he replied to wait at gandhinagar. Very poor service provided by gsrtc. I contacted to bus conductor but call not received. Totally frustrated, still waiting for bus to come. The bus route is ukai-ambaji. Kindly do the needful in this regards. I am suffering from pain, so i have to book tickets.

Kindly refund me the paid amount for tickets.

Hello sir
I have tried to book ticket from gandhidham to mandvi (Bhuj) on 2.2.2018 at 11:30 pm but after filling all neccesary details and deducting money i got the mesaage on screen that your session is time out.

But after picking the same bus i got to know that my ticket was generated but as i dont received any mesaage from gsrtc i can not travel on same ticket i will have to buy new ticket!

Transection reference number :gs5063809 and time is 23:39.

Please refund my deducted amount.

I hasmukh datta (70) and my wife travelled in s t on 27 jan 2018 from baroda to rajkot dep time 10 a m route baroda junagaddh and rajkot to baroda on 29jan 2018 rajkot surat bus dep 11-45 a in both journey bus condition was good. Cleaning and seat were better. Driving was well controlled. Conductors language and body language was nice in short we satisfied and enjoyed. Thanks guj s t we have booked tickets on line which is a good facility

My name sandeep joshi, and i have booked gsrtc bus ticket online through gsrtc site and my pnr num - g18439934, booking journey for harij to adipur dt - 22.01.2018 rs. 632/-. Due to strike of movie my bus cancled and not running for journey, and at this time i called to gsrtc toll free num for refund process and i also send mail to [protected]@mail1. Gsrtc.in but till date not any reply / refund received from gsrtc. And also his toll free num not connect for costomer care executive.
So pls do needful on my refund application.

Bus no gj-18-z-2235 vapi to jalore
Bus has been damaged in mehsana depot and they have tried to fix it but it has doesn't worked..
And the time is 00:30 hr midnight in mehsana though they have strictly unable to provide another spare bus and all the passenger have been in troubled... So take proper action please...
Mechanical staf[censored]nable to fix it and no mechanics are available...in depot as well as no bus... Please take proper action.

Jetpur - una. Via sasan talala bus number gj18 y 7797 is a express bus. But so far from a continuously long time it was not reach on time at destination... And bus quality is so much poor.. So plz change the bus and give instructions to driver increase speed and reach all o[censored]s on time.. We almost 20 persons daily updown in this express bus.. Thank u.. U will solve this problem as soon as possible.

I had booked ticket for bhavnagar to rajkot of 5.00 am in gurjar nagri express class and paid money for this class. But when we reached at depot then we saw that service is changed as ordinary express instead of gurjar nagri express and with lots of issues of window glass. This happened 4-5 time in last 4 months as well as depot staff told us on the departure time that bus is cancelled and you have to go on your own responsibility 2 times in past. This time i am totally disappointed with the service. If we have to travel in ordinary express service so why we should pay money for gurjar nagri express service?

Respected sir,
My name is zalavadiya sani. I was daily updown at gsrtc. My village is locate too gariyadhar-amreli highway. All amreli rout buses are not come in my village. All buses are gone to velavadar. No local bus are available at my village. So plz you are resolve my complaint. My village is under to gariyadhar depot. And many students are up down to my village so plz you are solved our queiry. I have no any pics for bus so i have never send it this complaint.

I am extremely disappointed with this online booking service. I have faced this problem more than 3 time. I hope u will adress this issue

Journey:- patan to navsari
Time: 2:30pm date:[protected]
Reference code:- gs5037574

This is really annoying for customers to face kinda situation. So we hope u develop better platform and security for booking and less degree of failure of booking... Pls adress to this one.

My Complaint is that I booked 1 ticket on 8/1/2018 From GSRTC web site.My date of journey is 17/1/2018 from Ahmedabad to Buhari.My Booked ticket PNr No is G18296947 and trip code is 2215AMDAHWEX51 and class is Express.I cancled ticket on 12/1/2018 but my refund money is now get.Please GSRTC try that get me my refund money.You will action as quike as.please Give my refund money.

Dear Consumer Team,
I have Booked Ticket For GSRTC Bus From GSRTC Site
in Conductor Sheet There Is Two Booking showing With Same Seat Number
I & My Spouse Didn't Get Seat We Go Through Very Trouble on That journey.
We Even Got Go Through bad health Bcoz conductor Provide Last Seat OF The Bus.

Conductor Didn't contact Any Respective Person.
Feeling Helpless At 1 Am Midnight.
journey Date-26.01.2018
Board Point -Nehrunagar < Ahmadabad
PNR-G18443710
[protected]@gmail.com
Mob-[protected]
Provide Me Refund & Rs. 10000 amount As Penalty,
& Maintain Website For no Issue happen With anyone Else.

Date 29/01/2018 bus no. Gj 18 z 1232...
Route: jetpur to junagadh
Jetpur to junagadh local service che ae chta pn passangers ne pick nthi krta bus stop pr thi... Vare vare depo ma complain krva chta b koi srkho jvab nthi mlto driver potane man pde tya j gadi ubhi rakhe ae barabar nthi... To i hope k agad hve aevu na thai jo complain ne dhyan ma laine driver conductor ne inform krvama ave nd aa matter ma yogya ateps levama ave

I (Darshanaba p vaghela) had booked a ticket for the bus vansada to ahmedabad ctm expressway for journey dt.28 jan 2018 time 20-30 seat no 15 as per bus ticket & m-ticket it is sleeper but conductor provide seating seat.

So please give reply either this ticket is sleeper or seating

If seating than why mentioned sleeper in my ticket and what about excess charge.

Pls lookout for it... And refund my money back to my account. Pls. Inform your next course of action.

Other details : trip code : 1700nskchmstg30
Pnr no. G 18507810

My contact no. [protected]

On 27th Jan 2018 morning, I was travelling from Jamnagar to Tranpatia in state transport bus that started from jamnagar bus depot. The bus was carrying around 20-25 passengers with Registration plate reading : GJ-18-Y-6416. Find attached travel ticket for the same.As soon as bus hits the road, it started rattling like hell. Windows, door and all the things were making enough noise for headache.

If that wasn't the end, front left Tyre got punctured at Lalpur Depot. On inquiring Bus driver and conductor, I came to know that bus was not carrying basic tools to change the inflated Tyre!!! Another surprise !!!

Even after 15-20 minutes, conductor informed me that Jamnagar depot management asked them to figure out solution on their own. I immediately contacted Mr. Buch at Jamnagar depot and asked for help and he told me to wait for at last 1.5-2 hour till help from Jamnagar arrives!!! That forced me to opt for another mode of transport thereafter. And completely ruined my scheduled plan and time table.

This is not about refund, and even not about breakdown, this is all about providing at least decent quality buses those are equipped with basic tools. Who is responsible for delay in reaching my destination that caused too much trouble to me??

I have book my ticket from botad to ahmedabad with pnr no. G18578888 and trip code 0530grdksnexp51. The bus arrival time is at 7.30 at botad we have asked at inquiry counter so many time up to 8.30 but we have not been informed about bus breakdown at last i call at gariyadhar depo and ask the conductor no and after talked to him i come to know about bus breakdown at 8.40. Due to this i would not able to appear before hon’ble court for hearing of 5 cases. So i request to do necessary in this regard.