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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

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Updated: Jan 27, 2026

Complaints 4423

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188

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4235

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 164

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Address: Jamnagar, Gujarat, 361001

Not answering anything and misbehaving with customer about not to stop at desired destination and telling that do what ever you want tell any body.
Right now i am travelling from jamnagar to. Vadinar route bus 8:10 am. Boarded from samarpan circle.

Kindly take necessary action towards abusive language used to me by conductor.

Also telling that will not stop and not give to ticket, i asked that i want ticket then after too long argument he gave me ticket far from where i actually want to go. And threaten me that he will see me just wait and watch.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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M

Mer manish

from Vadodara, Gujarat

Jan 24, 2018

Dist: ahmedabad
Ta. Dhandhuka
Depo.. dhandhuka
Dear Sir.
Jay bhart sathe janav vanu ke *dhandhuka transfor cher* morning Bus
06:00 am aavti nathi.jethi 30 students ni Aption pade se.
Or maneger answer aapta nathi
So aap shree ne amari aa complaint uper sakht process karva vinti.
Please replay this latter...

THANK YOU...

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Website: www.busindia.com

R/sir, i had booked a bus ticket online on 22.01.2018 from bus india booking services for a journey from gandhidham to ahmedabad. The details of the same is given below
Trip code: 0415bhjabdexp51
Pnr no. G18496675
Date of journey : 24.01.2018
Sir, i had been trying to cancel the above ticket before departure of the bus but the site was not responding. Kindlly help me get the refund. With regards.

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Address: 390001

Website: GSRTC

I have booked tickets on line portal of gsrtc on[protected] from baroda to shirdi (25/11/2017) and return (28/11/2011) also. Total amount paid was rs. 2184/-. Due to some unavoidable circumstances i have cancelled booking. I have received part refund of rs. 742/- on 30/11/2017 vide ref no jbbr[protected]/bill desk with tr. No. (S[protected].

You are requested to please look into matter as already 02 months have been passed and remaining refund till date not received.
For needful at the earliest please.

Looking for favorable action at your end.

Regards,

D k sapkal
(M): [protected]

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S

Smiral

from Ahmedabad, Gujarat

Jan 23, 2018

Dear Sir, I have booked ticket into Khambhat Radhanpur (Trip Code: 0615KBTRDNEXP51). GSRTC OB Reference no is GS4958682. Payment is deducted from my credit card but did not get confirmation from GSRTC site.
Kindly refund my payment. You may call me on[protected].

refund not received till date after two months - Comment #2981850 - Image #0

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Address: Bhavnagar, Gujarat, 364001

Website: gsrtc.in

The below bus cancelled and need refund
Please do useful...

Below has journey info

My trip code : 2030bvnsuigmsl3

Txn password : qdzduscr

Pnrno : g18460436

Souce ; bhavnagar
Dest ; ahmedabad

Journey date : 21/01/2018

Journey time : 20:30

Seat no : 7, 8, 15

Name : bhargav kaklotara

Bank details for refund :

Acc name : bhargav kaklotara
Bank ; kotak mahindra
Acc no : [protected]
Ifsc : kkbk0002576
Brach : sola brige ahmedabad

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 21, 2018

Vijay Pumbhadiya's response Dear sir
I had try to book ticket from surat to rajkot on date 22/1/2018 in bus surat to junagadh
Rs 828 is deducted but ticket not generated.

My e mail adreess is [protected]@yahoo.co.in
Contact number is [protected]

Plase resolve the problem and refund my amojnt rs 828

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V

Vijay Pumbhadiya

from Ahmedabad, Gujarat

Jan 23, 2018

Dear sir
I had try to book ticket from surat to rajkot on date 22/1/2018 in bus surat to junagadh
Rs 828 is deducted but ticket not generated.
My e mail adreess is [protected]@yahoo.co.in
Contact number is [protected]

bus cancelled refund - Comment #2981610 - Image #0

R

ravi96389

from Ahmedabad, Gujarat

Jan 23, 2018

Respected sir
I m RAVI prajapati.i travel bus from Surat to siddhpur Gurjar nagari.Bus no GJ 18 Z 1473.whose speed is 55 km/hr and depo manager of Surat said I check next time.i lost my next bus .so please take action against this my problem.

Respected
Ravi

P

Piyush bhadra

from Surat, Gujarat

Jan 24, 2018

Same time bus cant coming bus station or cancel bus. I am student. Gandhidham bus station 2 bus come but my collage time 12 o clock but one bus come when 8.30 local bus and second 9.15 arrived. But same time 9.15 am cancelled bus.

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Address: Dahod, Gujarat

Bloody hell this is enough!.. Boys and specially seniors was the # # touch womens and i can't describe it.. I[censored] don't do something gujrat would be like up... Give them a new buses special for girls where no man can go inside... That's the only thing u can changed this bloody hell... I[censored]r not {father, brother or son } dont do something.. But i promise u i kill them all.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 18, 2018

vijay majmundar's response PLease solve

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V

vijay majmundar

from Surat, Gujarat

Jan 23, 2018

My email ID [protected]@yahoo.com Three time transaction done two time amount deducted. SMS not received.
On phone call your personal not able to convey for the refund. 4hrs spent
Your connectivity is very poor
Kindly cheack
This is mentally pain to me

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Address: Surat, Gujarat, 394 540

Please note that i bharti ben singhvi informed you that we have booked bus ticket from surat (Gujarat) to jalore (Rajasthan) for on dated 20 jan. 2018 from gujarat state bus. And i have pickup the bus at 17.00 hrs from surat central bus station. After some time when bus was reached to ahemedabad the bus staff (Driver & conductor) were saying that bus can not go to destination (Jalore) due to i have facing lot of problem.

Therefore you are requested to please do needful to refund as soon as possible

The details of ticket are as below -

Pnr no. G18428889
Trip code : 1700srtzlrstg30
Name of pasenger; bharti singhvi
Date of journey ;[protected]

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S

Sutariya Bipin

from Unjha, Gujarat

Jan 23, 2018

Pls sir

Sir meine 16/01/2018 ko 4 tickets ahmedabad to porbandar conform ki thi bad me personal problems se cancel kar di thi to abhi tak refund aya nai hai mera PNR no. G18417454 aur seat no.6, 7, 9, 10 hai aur CBS 5 Txn password aDyfYAS6 hai
To sir pls submit my refund in my account

refund of bus fare - Comment #2981495 - Image #0

A

Abhishek Bharucha

from Jamnagar, Gujarat

Jan 24, 2018

Office employees are not present to print the pass... And manger behaving so rudely to all the student who were standing in a queue nd also with their office staff

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Address: Anand, Gujarat, 388450

Website: consumercomplaints.in

At bus stand in petlad depo, no buses are running in time. Drivers and conductors are actually doing time pass at the time of bus departure. They are having gutkha at that time instead of starting bus. Some superiors are seeing that happening but never scold the driver. I cannot understand when bus is in front of you and driver is ready, why can't they start bus on time. Why they are intentionally passing time and wasting our time also. I humbly request to take a strict action on this in order to enhance our system.

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R

ravirathod2410

from Ahmedabad, Gujarat

Jan 23, 2018

Dear

We had booked 4 ticket online. Details are as under. But bus got cancelled due to some reason and we had to travlled in that bus. Provide refund for the same.

PNR No. G18462511
Trip Code: 1700NSKCHMSTG30
Date of Journey: 22-1-18
Seat No. 1, 2, 5, 6
Amount Paid.: 1020

bus timing petlad - Comment #2981502 - Image #0

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The following bus on which i booked a ticket was cancelled completely. I wish to get a refund for the same. The gsrtc website says that refund isn't possible. I was npt informed about the cancellation of the bus beforehand.
Ticket:

* gsrtc m-ticket * ahmedabad nehrunagar to baroda central bus station psngrname ashita v tripcode 0630rdnsrtexp51 pnrno : g18472736 jnydate : 21/01/2018 deptime : 10:00hrs seatno (S) : 10 class : express boardingpt : ahmedabad nehrunagar pltform : txn password : 8uneedek

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We would like to complain about the bad and unprofessional behavior of the bus conductor of gsrtc bus number gj-18-z-1555 for the date[protected] departing from rajkot to badmer via ahmedabad.. We already said that we wanted to be dropped off at jodhpur char rasta stop in ahmedabad but he didn't stop the bus at the said stop instead continued to drive till next stop and when asked for the complaint book we were denied rudely by the conductor.. So please do the needful from your end...
Looking for a positive response asap...

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Address: Rajkot, Gujarat

Dear chief/m. D/head officers,

I have study in darshan engineering college (Hadala gam). I am from gonal state. Plz try to give at least one st bus for route rajkot to hadala. I am coming from gondal is to so far. To reach rajkot time at morning 7.00 am. To give this bus for this time 7.00 am e upde rajkot bus stand e thi. Evi rite. Plz provide this route as soon as possible. I heartily thanks to you. Use for study purpose.

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Address: Mehsana, Gujarat, 382730

Dear gsrtc,

Why is bus # gj-18y-9816 being cancelled on every function of modi? It is humilating that it is the only bus which comes in evening for going to mahesana from gandhinagar. The said from is of bechraji depot.

Kinly look into the matter.

Either you cancell the bus permenantly and give new route from mahesana to gandhinagar from gandhinagar at 6:45 pm daily.

It is not vikas...

Ii is harrasement to public...

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Resp. Sir
Iam umesh barot from bayad. Here inform you that bayad depo. Is not working properly. There is no bus available for modasa at morning time.
Passengers are suffering and waiting 2to 3hrs daily.
We have complain depo. Manager also but no actiion is taken......
So do for needful...........

Thanking you
Umesh barot
At_ borol
Ta_ bayad

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M

maffat com

from Borsad, Gujarat

Jan 18, 2018

Today I booked ticket from paytm for Rajkot to amreli n time was 3.15 pm. I went to inquiry for 3 times but they denied that bus has not arrived.
Suddenly one bus left in speed, it was my route bus.
There was no announcement or not board displayed on the bus.

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Address: 364240

Website: [email protected]

Sir kindly take note that all bording are not present in your application do plz remove your application otherwise add bording point... My problem is in my booking no : g18409315, rout no:9274916 which has not present shihor bording point if we book our tickets from app it will generate from bhavnagar due to this problem conductor doesn't provide our sit... Plz take action otherwise we do something new for our government transportation services...

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H

Hirenccc

from Ahmedabad, Gujarat

Jan 18, 2018

My mobile is stolen from advance booking window at Rajkot Shastri Maidan Bus stend. There is no any cctv camera to catchup advance booking area. And only few cctv in bus stend. And thiefs are Hanging down without any Scare. Many passengers are traveling from bus. so pls give security to us.

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Address: 390013

Register complaint against conductor of Ahmedabad to Kathan trip which time is 5 30 pm from ahmedabad. He's doing unnecessary storage during the rout and when I say for my stopage then clearly doing cheating with me.

Try to give me justice.

Also take an immediate action against him

He's doing very wrong manner to give answer to citizen of india

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D

Dipesh Chudasama

from Bengaluru, Karnataka

Jan 18, 2018

We have many times tried to calls at GSRTC Jam Khambhalia Depo for bus timing inquiry but every time concern person are not attend public calls. so all public are faced more problems.

Contact no. also available at GSRTC wesite.[protected] /[protected]

Your positive response will be appreciate.

Thanks & Regards,

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Address: Vadodara, Gujarat, 390002

Website: Gsrtc.in

Hello sir/mam,
My name is nishesh.
Please find below exact details of transaction; the amount have been deducted from my bank account but i haven't received my seat booking confirmation. So, i had to book it one more which was successful.
The booking was for bus from gandhinagar to broda central bus statiin, for 8:00am bus, total amount was 111 inr. Please let me know how can i get my debited amount of 111 inr for my unsuccessful transction.
The details of payments are here:

"your a/c 457290 is debited inr 111.00 on[protected]:48:59 a/c bal is inr 263501.27 info: pur/gujarat state road tra/ahmedabad/gujarat state road tra/seq no 046174"
I really appreciate your help.
Regards,
Nishesh.

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Hi,

My bus got cancelled from ahmedabad to rapar.
Date : 12 january
Pnr number: g18318831
Journey from : ahmedabad
Journey to: rapar

Trip code: 2115abdrprexp51
No of seats:2
Bank txn no:[protected]
Ob reference no: gs4905171

Please refer attached ticket for more details.

I have mailed the same details to "[protected]@mail1. Gsrtc.in" but it is showing wrong domain.
Even, website does not have any option of cancel.

I have even raised an online complaint
Ticket #107767 but only standard reply was given.

I think some scam is going on in gsrtc regarding customer refund money. Kindly do the needful

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Hello,

I m an ordinary civilian of gujarat who often travel in to state public transport.
I have noticed that the level of cleanliness are always low in st buses but recently i have noticed that the company named sambhav media (Ahmedabad) has set the lcds in st buses and they broadcast news and entertainment in it. But alas! Broadcasting is so poor in terms of quality and materials both. Rightnow i m travelling from junagadh to jamnagar in veraval-jamnagar route bus.in this 3hrs journey only songs (Some unknown 70's songs) are repeatedly being played 8-10times and driver is playing separate songs in his audio system so it is like we are traveling in a pathetic chaotic and noisy environment. After these all when a film get autoplay in the tv it stucked in mid and then it remains same till we reach at jamnagar.

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V

VishalSinh Vaghela

from Vadodara, Gujarat

Jan 16, 2018

Dear sir I informed to bus depo Mundra ticket booking officer
It lunch time is 1 to 2
But ticket officer Take it 1to 3 lunch .
And bus depo menegar sport to officer .
Please sir action to Mundra bus depo

J

Jayrana

from Ahmedabad, Gujarat

Mar 5, 2018

Unauthorized stoped for bus no Gj 18 y 2929 depo Chandoda depo santrampur to Ahmedabad hotel bapa sitaram balasinor
Crew members not good attitude strike action for crew members

Jayrana's reply, Mar 5, 2018

Date 05/03/2018 time 1.30 pm

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Address: 394380

Website: Gsrtc.in

Dear sir,
I am vishal patel from taloda and i have booked e ticket (Confirmed) from taloda to vadodara but bus was not came to bus station and it was gone to bypass road so please help me to refund money and take a strict action on bus conductor as well as ahemdabad depoty manager because i have contacted to him but they did not give any responce. I dont know that my e ticket is confirmed and after confirmation i am waiting for it but they are not come to pickup us its shamed things which is happened in gsrtc... Please strictly action on it because i want to go urgently at vadodara but unfortunately its not happend
Pnr no.-g18380129
Date - 15/01/2018
Trip code-2000cpdabdexp51

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My complaint is that I book 1 Ticket from GSRTC web site.My Date of Journey Was 17/01/2018 From Ahmedabad to Buhari.My PNRno is G18296947 and trip Code is 2215AMDAHWEX51 and class-EXPESS.I cancled my ticket but I Don't Get any refund money.I request to GSRTC to refund my Money.My Seat No is 26.Ticket booked on 8/01/2018.Ticket is cancled on 12/01/2017.

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Jan 15, 2018

Updated by raj gamit My complaint is that i booked one ticket from gsrtc website. I booked that ticket on 8/01/2018. My date of journey is 17/01/2018 from ahmedabad to buhari in express class seat no-26 but some issues i cancled my ticket after some days the cancled date is 12/01/2018. My ticket pnrno-g18296947 and trip code -2215amdahwxp51. But i don't get refund money of cancled my ticket so i request for my refund money. My phone number is [protected] and my emil id is [protected]@gmail.com

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Address: Ahmedabad, Gujarat, 382330

Hello sir,
I a ordinary indian citizen would anger to inform you that most busses from ahmedabad to dholka and dholka to ahmedabad are delays regularly. Today may 2 bus were canceled. Why?
All passengers are greeting to you these is the gsrtc management...! Is this??
Please do something for these people. Otherwise i forcely complain to transport ministry with proofs.
Hope you can understand our problems and take legal action.

- yours faithfully
Indian citizens

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V

Vishal Gangadharani

from Ahmedabad, Gujarat

Jan 15, 2018

I booked ticket from ahemdabad to jetpur in vijaynagar-junagadh bus timing 22:45 of today. Amount of 420 is debited from my account and i didn't got PNR no.
Ref. No. - GS4919780. So please cancel the transaction and refund my money of amount 420 as soon as possible.
Remarks: very poor experience of online ticket booking.

delayed schedules of bus of dholka-ahmedabad - Comment #2974612 - Image #0

delayed schedules of bus of dholka-ahmedabad - Comment #2974612 - Image #1

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