Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

The following bus on which i booked a ticket was cancelled completely. I wish to get a refund for the same. The gsrtc website says that refund isn't possible. I was npt informed about the cancellation of the bus beforehand.
Ticket:

* gsrtc m-ticket * ahmedabad nehrunagar to baroda central bus station psngrname ashita v tripcode 0630rdnsrtexp51 pnrno : g18472736 jnydate : 21/01/2018 deptime : 10:00hrs seatno (S) : 10 class : express boardingpt : ahmedabad nehrunagar pltform : txn password : 8uneedek

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We would like to complain about the bad and unprofessional behavior of the bus conductor of gsrtc bus number gj-18-z-1555 for the date[protected] departing from rajkot to badmer via ahmedabad.. We already said that we wanted to be dropped off at jodhpur char rasta stop in ahmedabad but he didn't stop the bus at the said stop instead continued to drive till next stop and when asked for the complaint book we were denied rudely by the conductor.. So please do the needful from your end...
Looking for a positive response asap...

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Address: Rajkot, Gujarat

Dear chief/m. D/head officers,

I have study in darshan engineering college (Hadala gam). I am from gonal state. Plz try to give at least one st bus for route rajkot to hadala. I am coming from gondal is to so far. To reach rajkot time at morning 7.00 am. To give this bus for this time 7.00 am e upde rajkot bus stand e thi. Evi rite. Plz provide this route as soon as possible. I heartily thanks to you. Use for study purpose.

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Address: Mehsana, Gujarat, 382730

Dear gsrtc,

Why is bus # gj-18y-9816 being cancelled on every function of modi? It is humilating that it is the only bus which comes in evening for going to mahesana from gandhinagar. The said from is of bechraji depot.

Kinly look into the matter.

Either you cancell the bus permenantly and give new route from mahesana to gandhinagar from gandhinagar at 6:45 pm daily.

It is not vikas...

Ii is harrasement to public...

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Resp. Sir
Iam umesh barot from bayad. Here inform you that bayad depo. Is not working properly. There is no bus available for modasa at morning time.
Passengers are suffering and waiting 2to 3hrs daily.
We have complain depo. Manager also but no actiion is taken......
So do for needful...........

Thanking you
Umesh barot
At_ borol
Ta_ bayad

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M

maffat com

from Borsad, Gujarat

Jan 18, 2018

Today I booked ticket from paytm for Rajkot to amreli n time was 3.15 pm. I went to inquiry for 3 times but they denied that bus has not arrived.
Suddenly one bus left in speed, it was my route bus.
There was no announcement or not board displayed on the bus.

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Address: 364240

Website: [email protected]

Sir kindly take note that all bording are not present in your application do plz remove your application otherwise add bording point... My problem is in my booking no : g18409315, rout no:9274916 which has not present shihor bording point if we book our tickets from app it will generate from bhavnagar due to this problem conductor doesn't provide our sit... Plz take action otherwise we do something new for our government transportation services...

+2 photos

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Hirenccc

from Ahmedabad, Gujarat

Jan 18, 2018

My mobile is stolen from advance booking window at Rajkot Shastri Maidan Bus stend. There is no any cctv camera to catchup advance booking area. And only few cctv in bus stend. And thiefs are Hanging down without any Scare. Many passengers are traveling from bus. so pls give security to us.

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Address: 390013

Register complaint against conductor of Ahmedabad to Kathan trip which time is 5 30 pm from ahmedabad. He's doing unnecessary storage during the rout and when I say for my stopage then clearly doing cheating with me.

Try to give me justice.

Also take an immediate action against him

He's doing very wrong manner to give answer to citizen of india

+1 photos

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Dipesh Chudasama

from Bengaluru, Karnataka

Jan 18, 2018

We have many times tried to calls at GSRTC Jam Khambhalia Depo for bus timing inquiry but every time concern person are not attend public calls. so all public are faced more problems.

Contact no. also available at GSRTC wesite.[protected] /[protected]

Your positive response will be appreciate.

Thanks & Regards,

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Address: Vadodara, Gujarat, 390002

Website: Gsrtc.in

Hello sir/mam,
My name is nishesh.
Please find below exact details of transaction; the amount have been deducted from my bank account but i haven't received my seat booking confirmation. So, i had to book it one more which was successful.
The booking was for bus from gandhinagar to broda central bus statiin, for 8:00am bus, total amount was 111 inr. Please let me know how can i get my debited amount of 111 inr for my unsuccessful transction.
The details of payments are here:

"your a/c 457290 is debited inr 111.00 on[protected]:48:59 a/c bal is inr 263501.27 info: pur/gujarat state road tra/ahmedabad/gujarat state road tra/seq no 046174"
I really appreciate your help.
Regards,
Nishesh.

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Hi,

My bus got cancelled from ahmedabad to rapar.
Date : 12 january
Pnr number: g18318831
Journey from : ahmedabad
Journey to: rapar

Trip code: 2115abdrprexp51
No of seats:2
Bank txn no:[protected]
Ob reference no: gs4905171

Please refer attached ticket for more details.

I have mailed the same details to "[protected]@mail1. Gsrtc.in" but it is showing wrong domain.
Even, website does not have any option of cancel.

I have even raised an online complaint
Ticket #107767 but only standard reply was given.

I think some scam is going on in gsrtc regarding customer refund money. Kindly do the needful

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Hello,

I m an ordinary civilian of gujarat who often travel in to state public transport.
I have noticed that the level of cleanliness are always low in st buses but recently i have noticed that the company named sambhav media (Ahmedabad) has set the lcds in st buses and they broadcast news and entertainment in it. But alas! Broadcasting is so poor in terms of quality and materials both. Rightnow i m travelling from junagadh to jamnagar in veraval-jamnagar route bus.in this 3hrs journey only songs (Some unknown 70's songs) are repeatedly being played 8-10times and driver is playing separate songs in his audio system so it is like we are traveling in a pathetic chaotic and noisy environment. After these all when a film get autoplay in the tv it stucked in mid and then it remains same till we reach at jamnagar.

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V

VishalSinh Vaghela

from Vadodara, Gujarat

Jan 16, 2018

Dear sir I informed to bus depo Mundra ticket booking officer
It lunch time is 1 to 2
But ticket officer Take it 1to 3 lunch .
And bus depo menegar sport to officer .
Please sir action to Mundra bus depo

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J

Jayrana

from Ahmedabad, Gujarat

Mar 5, 2018

Unauthorized stoped for bus no Gj 18 y 2929 depo Chandoda depo santrampur to Ahmedabad hotel bapa sitaram balasinor
Crew members not good attitude strike action for crew members

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Jayrana's reply, Mar 5, 2018

Date 05/03/2018 time 1.30 pm

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Address: 394380

Website: Gsrtc.in

Dear sir,
I am vishal patel from taloda and i have booked e ticket (Confirmed) from taloda to vadodara but bus was not came to bus station and it was gone to bypass road so please help me to refund money and take a strict action on bus conductor as well as ahemdabad depoty manager because i have contacted to him but they did not give any responce. I dont know that my e ticket is confirmed and after confirmation i am waiting for it but they are not come to pickup us its shamed things which is happened in gsrtc... Please strictly action on it because i want to go urgently at vadodara but unfortunately its not happend
Pnr no.-g18380129
Date - 15/01/2018
Trip code-2000cpdabdexp51

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My complaint is that I book 1 Ticket from GSRTC web site.My Date of Journey Was 17/01/2018 From Ahmedabad to Buhari.My PNRno is G18296947 and trip Code is 2215AMDAHWEX51 and class-EXPESS.I cancled my ticket but I Don't Get any refund money.I request to GSRTC to refund my Money.My Seat No is 26.Ticket booked on 8/01/2018.Ticket is cancled on 12/01/2017.

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Jan 15, 2018

Updated by raj gamit My complaint is that i booked one ticket from gsrtc website. I booked that ticket on 8/01/2018. My date of journey is 17/01/2018 from ahmedabad to buhari in express class seat no-26 but some issues i cancled my ticket after some days the cancled date is 12/01/2018. My ticket pnrno-g18296947 and trip code -2215amdahwxp51. But i don't get refund money of cancled my ticket so i request for my refund money. My phone number is [protected] and my emil id is [protected]@gmail.com

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Address: Ahmedabad, Gujarat, 382330

Hello sir,
I a ordinary indian citizen would anger to inform you that most busses from ahmedabad to dholka and dholka to ahmedabad are delays regularly. Today may 2 bus were canceled. Why?
All passengers are greeting to you these is the gsrtc management...! Is this??
Please do something for these people. Otherwise i forcely complain to transport ministry with proofs.
Hope you can understand our problems and take legal action.

- yours faithfully
Indian citizens

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V

Vishal Gangadharani

from Ahmedabad, Gujarat

Jan 15, 2018

I booked ticket from ahemdabad to jetpur in vijaynagar-junagadh bus timing 22:45 of today. Amount of 420 is debited from my account and i didn't got PNR no.
Ref. No. - GS4919780. So please cancel the transaction and refund my money of amount 420 as soon as possible.
Remarks: very poor experience of online ticket booking.

delayed schedules of bus of dholka-ahmedabad - Comment #2974612 - Image #0

delayed schedules of bus of dholka-ahmedabad - Comment #2974612 - Image #1

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Address: 370615

Website: gsrtc

I had reserved seat no 21 and 22 in 1715mhvbhjjr47 pnr no g18364344 date of jr 13/01/2018. I showed the online ticket to conductor but he started saying that in his booking sheet there is no such booking and demanding money. He said money will be refunded after online complaint but now have to pay him. Attachment has been done for the reference. Please do the needful as it is not my fault. I have screenshot of the confirmed thicket.

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A

Ankur Narielwala

from Rajkot, Gujarat

Jan 15, 2018

Respected sir,
Sir ham abhi padra depo per hai or bus almost ful hai bt bus k conductor k koi relative passnger niche tha pr bus main khade rehne ki bhi jagah nai thi. Comductor ne bus 20 min tak stad per hi rakha or bola jab tak ander nai jaogi bus nai jayegi. Mene conductor ka pic attach kiya hai. Plz sir take some action against him.

my ticket was confirmed but conductor saying to pay for the ticket - Comment #2974561 - Image #0

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J

Jitendra Tulsyani

from Borsad, Gujarat

Jan 16, 2018

To authorities,
I was standing and waiting for the bus I had luggage of about 12kgs and 2 bus didn't bother to stop and then 1 was stopped and the conducter said that this much luggage isn't allowed, while website says that luggage is allowed up to 25 kgs,
So I've keep waiting waiting and waiting.

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Address: Kheda, Gujarat, 387001

Dear sir, i have booked two times tickets of 15/01/2018 from nadiad to bhavnagar, but both times amount 390 (Total 780) debited but ticket is not confirmed. Kindly request you to return it to my bank account. Kindly find below information regarding complain

Name :- parth mukeshbhai pandya
Transaction date :- 13/01/2018
Gsrtc ref. No. :- gs4928944 and gs4928788 for both transaction.
Reg. Email id :- [protected]@gmail.com
Transaction bank :- hdfc.

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Address: Vadodara, Gujarat, 390011

Dear sir,

I came from ahmedabad to baroda in volvo toady at 12:00 noon dt 13/1/18 and i kept my bag in the deck of bus i don't know someone at amit nagar has might have taken my bag. When i got down at bus station vadodara i was not able to find my bag and i did complain to the bus station. Can you please help if nyone comes up and submit the bag please let me know sir.

Regards
Harsh shah...

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I dipak gajjar one of passenger today came through bahuchraji to ahmedabad saturday route bus from ambica, kalol, at 12.00 p. M. Noon and the bus conductor refuse to give me complain book and asked me that bus will not go from ashram road it will go from river front road. And told me to leave the bus at gandhi ashram instead of my station at vadaj. I request you to immediate take corrective steps in this regards. And tell them to go through the route which is given by the gsrtc.

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Address: Amreli, Gujarat, 365601

Sir i have booked online a ticket from vadodara to amreli vide one no g17240391 to travel on 29/10/2017. I have cancelled the fly on 22 oct 2017. But till date i have not received the refund amount.

Pse arrange to refund my amount rs 295 after deducting cancellation chg.
Benudhar chhatoi
State bank of india, banki branch
A/c no [protected]
Ifsc code
Sbi n0000222
Mbl no [protected]
/[protected]
Email id [protected]@gmail.com
Regards

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I have booked ticket online from navsari to vadodara and bus time for departure is 6:45 am and i got delay to reach bus stand just for 2 min driver departure the bus ...

Is there no provision for waiting for passenger at least 5 min if any than i want to complaint against him because people book ticket for their emergency work...

And bus got delay to reach station they have lot excuses
If they departure bus on time it's there responsibility to reach on station on time..

* gsrtc m-ticket * navsari to vadodara central bus stand psngrname paresh rathva tripcode 0645nvsnhrnrv46 pnrno : g18355009 jnydate : 13/01/2018 deptime : 06:45hrs seatno (S) : 32 class : volvo boardingpt : navsari pltform : txn password : smfwc31v please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by Paresh rathva After 1 week what is the status of my complaint????????
No one is responsible for passenger quary...??

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Address: 380015

This is dharvi shah
I have booked 4 ticket of round way trip from ahmedabad to vadodara and then back of dated 13 th jan 2018 at 6:45pm to 15 th jan 2018 8:00pm.

I was on verge of completion of transaction and the webpage was leading me towards the merchant page then it showed transaction failure.

I have payment id : 90866399 and the ob reference number : gs4920864

When i will get my refund of the amount 1476 rupees.
Why is this problem happening? Its costing me more time. We think if we bok online ticket then we will save time but itz happening the opposite of it.

So i request you to look into the matter as soon as possible and get a solution and refund my money.

Thanking you.

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 164

bus from ahmedabad to baroda cancelled

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unprofessional behavior of the bus conductor

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to give a at least one st bus rajkot to hadala (darshan college) for study purpose.

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regularly bus is cancelled and not on time

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availability of bus.

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not provide our sit for our journey due to not present boarding in sehore location

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I'm complaint about conductor doing unnecessary storage

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i am complaining about my unsuccessful transaction with gsrtc through its official application.

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refund due to bus cancellation - given email id is not reachable

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about wise sambhav lcd tv

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bus online ticket is available but it is not come to bus stand

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i booked my journey ticket and some days i canceled my ticket but refund is not get.

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delayed schedules of bus of dholka-ahmedabad

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my ticket was confirmed but conductor saying to pay for the ticket

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amount debited but ticket is not confirmed

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lost baggage

bus not stop at my station

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non receipt of refund on cancelled ticket

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advance ticket booking

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online payment done reservation of ticket not obtained

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