Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I have booked e-ticket dated on 22/01/2018 from ahmedabad to vasda. Due to padmavat movie protest by karni sena, bus service wasnt provided through ctm express highway pick up stand. Bus was travelled directly from narol (Other route). I suffered lot due to this. Bus conductor had not even contact me and inform about this. I request you to refund my money. My bus ticket details are as below.

* gsrtc m-ticket * ahmedabad central busstand to vasda psngrname kusum patel
Tripcode 2200abddmpgjr47
Pnrno : g18489593
Jnydate : 22/01/2018 deptime : 22:04hrs
Seatno (S) : 19, 20

My complaint is that i booked 3 e ticket from gsrtc website. My date of journey was 26/01/2018 from anand to bhavnagar in 3x2 gurjarnagri class. My pnr no. Is g18520550 and trip code is 0629brdbvngjr47. My total bus fair is rs. 417/-. My journey time was 6:59 a. M. On my travel date, i reached anand bus station at 6.50 a. M. And inquired about my ac bus from depo incharge of anand bus station. But depo incharge of anand told me that bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in gurjarnagri bus and you might be travelled in kodinar bus instead of gurjarnagri bus which you have booked. He further told me that you would claim your refund of bus fare from gsrtc online. Considering his requests, we travelled from anand to bhavnagar in kodinar bus. Considering above facts and circumstances, i hereby request you to please credit amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: ronak patel, address: t-504, blossom aura, college road, near ddit, nadiad - 387001. (Gujarat) mobile: [protected] email id: ronak. [protected]@gmail.com

On 28th jan-18 going in gj18z1268 gsrtc bus from jetpur to jamnagar which is hold 15/20 min.in dhoraji for bus changes & as per above number plate bus provided which is fully shock all seats & whole bus, bus given form washing & no drying job done & given directly for trip, kindly take corrective action whole passengers disturbed for this type of poor facility.

I had booked through make my trip on 31.12.2017, two tickets - seater nos. 7 & 8 vide pnr no. D2q5rhc9 & booking id is nu[protected] to undertake journey from somnath to ahmedabad by the bus of gsrtc which, was schedule to depart on 03.01.2018 at 9:30 pm but, the bus had been cancelled for its operation from somnath gsrtc office at the last moment after we boarded into the bus. However, on such cancellation, i claimed the refund from the counter while, the authority of gsrtc, somnath office had informed that he would arrange to make the refund but regretfully, i inform here that till the date nothing has been heard from either your end or make my trip end. Please resolve my complaint at the earliest.

Dear sir,
My name is nikunj. I have booked e-ticket dated on 22/01/2018 from mehsana to vadodara bus of 01:00 hrs morning. But due to padmavat movie protest by karni sena, gsrtc bus service was on strike. So bus did not arrive on that day. So i request you to refund my money. My bus ticket details are as below.
Pnr number - g18481261
Journey date - 22/01/2018
Bus fare - 157.00
Journey from - mehsana highway modhera x
Journey to - vadodara central bus stand
Trip code - 2200trdbrdgjr47
Ob reference no. - gs4978999

My complaint is that i booked 1 e ticket from gsrtc website. My date of journey was 26/01/2018 from surat to kheralu in sleeper class. My pnr no. Is g18534741 and trip code is 2030srtsatlsl30. My total bus fair is rs. 262/-. My journey time was 8:30 p. M. On my travel date, i reached surat bus station at 8:00 p. M. And inquired about my sleeper bus from depo incharge of surat bus station. But depo incharge of surat told me that sleeper bus which you have booked was not come for some technical reason. He further told me that you would claim refund of amount of bus fare from gsrtc online. I hereby request you to please credit amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: akash premjibhai prajapati. Address: c/304, shyam sunder app., chhaprabhatha road, amroli, surat - 394107. (Gujarat) mobile: [[protected]] email id: [protected]@gmail.com

Hello sir,
I have very bad experience in gsrtc.
I was going to indore from ahmedabad by bus of 20:00 on 25.01.2018. But bus not came on this day due to some reason. I have enquired to enquiry counter but your representative was not able to explain this problem and they have no solution for it.

I want my refund of rs 666.0 as soon as posible. The all details are given in ticket.
I have attached the ticket for your reference.
Sunny gargav
Pnr no. G18529203
Ahmedabad to indore mp
Journey date 25.01.2018
Bus departure time 20:00
Trip code 2000abdindexp51
Basic fare 630
Toll fee 26
Reservation fee 10
Total fare 666
Seat no. 4&5

Plz proceed the refund
Thanks
Sunny gargav

I have booked gsrtc from ahmedabad to rajkot 6.10 pm bus. I reached at iscon ar 6.10. I continuously called at gsrtc office but somehow they didn't receive call or call was busy. At the end they receive call and told me that the iscon route is cancelled. You have to come at ujala chowkdi. The bus was already depart from nehrunagar.

They are so much irresponsible that tey2 even dont inform or call if passemger was not come. And when i reached at ujala they were saying that max 2 min will wait after that we were depart from here.

Its 7 o'clock i reached at ujala. Why rhey cant inform before bus time. So we can manage to reach.

Very poor service provided to your valuable customer by gsrtc.

There is one bus of waghodia depot on route nadiad to vadodara through express highway at 8:45 a. M.. The speed limit of such bus is fixed 60 km./hr. Due to that we reach late at vadodara and varius persons misses their office time for 20 to 25 minutes. When the mls buses runs on same highway their speed limit is fixed 80 km./hr. So, please make the speed limit of 80 km./hr. Instead of 60 km./hr....

Dear sir i have booked ticket from gandhidham
to rajkot.. I have not received any msg or mail form 1 st
time i booked ticket. And transaction failed msg.. So i booked
2 nd time.. But 2 nd when i see the my booking it show it
conform.. So i cancelled it.. And 40 rs cut due to
cancelled charge. So due to transaction error and gstrc
problem. I was paid for it. And this was not my error. So
please refund my 40 rs for this reason.. Please do needful in
this matter.. Uday koria (Chief manager bank of baroda)
[protected].. Pnr_g18508200 booking date-21/1 and journey
date_23/1

Not root for bus anjar, gandhidham for after 5:00p. M. Please more root for local & express. So please resolve this problem for rapar deport more root available not for your kind information so please this root on the your dimand resolve this problem rapar to anjar, rapar to gandhidham for this roots come fast recover this problem and so many roots get available evening to night. Your faithfully.

Hello this is to inform you that i am traveling from ahmedabad to baroda from gsrtc 60/- bus. Conductor batch no. 034824 he misbehave with me. I have bought two tickets for me and my wife. I have two kid one is 6 months and second baby girl which is 4 years old. We came first in bus by other passenger conductor pressurized me to buy ticket for my daughter which is wrong and there is not rule.

He shouted and misbehave in bus. He insulted me and that is why i am writing my graviences. Please make him understand and if he is not understand than take action against him. Kindly issue memo against no. 034826. Please find attached my bus tickets.

I'm a daily commuter of halol-vadodara route and use gsrtc services. I want to complain about irresponsible conductor who provide tickets to passengers for keeping their handbags on seat and denying women to sit instead.
I hope strict actions will be taken against this as soon as possible.
[protected]
8:30 am
Modasa-vadodara route
Bus no.-gj-18-z-097

Not answering anything and misbehaving with customer about not to stop at desired destination and telling that do what ever you want tell any body.
Right now i am travelling from jamnagar to. Vadinar route bus 8:10 am. Boarded from samarpan circle.

Kindly take necessary action towards abusive language used to me by conductor.

Also telling that will not stop and not give to ticket, i asked that i want ticket then after too long argument he gave me ticket far from where i actually want to go. And threaten me that he will see me just wait and watch.

R/sir, i had booked a bus ticket online on 22.01.2018 from bus india booking services for a journey from gandhidham to ahmedabad. The details of the same is given below
Trip code: 0415bhjabdexp51
Pnr no. G18496675
Date of journey : 24.01.2018
Sir, i had been trying to cancel the above ticket before departure of the bus but the site was not responding. Kindlly help me get the refund. With regards.

I have booked tickets on line portal of gsrtc on[protected] from baroda to shirdi (25/11/2017) and return (28/11/2011) also. Total amount paid was rs. 2184/-. Due to some unavoidable circumstances i have cancelled booking. I have received part refund of rs. 742/- on 30/11/2017 vide ref no jbbr[protected]/bill desk with tr. No. (S[protected].

You are requested to please look into matter as already 02 months have been passed and remaining refund till date not received.
For needful at the earliest please.

Looking for favorable action at your end.

Regards,

D k sapkal
(M): [protected]

The below bus cancelled and need refund
Please do useful...

Below has journey info

My trip code : 2030bvnsuigmsl3

Txn password : qdzduscr

Pnrno : g18460436

Souce ; bhavnagar
Dest ; ahmedabad

Journey date : 21/01/2018

Journey time : 20:30

Seat no : 7, 8, 15

Name : bhargav kaklotara

Bank details for refund :

Acc name : bhargav kaklotara
Bank ; kotak mahindra
Acc no : [protected]
Ifsc : kkbk0002576
Brach : sola brige ahmedabad

Bloody hell this is enough!.. Boys and specially seniors was the # # touch womens and i can't describe it.. I[censored] don't do something gujrat would be like up... Give them a new buses special for girls where no man can go inside... That's the only thing u can changed this bloody hell... I[censored]r not {father, brother or son } dont do something.. But i promise u i kill them all.

Please note that i bharti ben singhvi informed you that we have booked bus ticket from surat (Gujarat) to jalore (Rajasthan) for on dated 20 jan. 2018 from gujarat state bus. And i have pickup the bus at 17.00 hrs from surat central bus station. After some time when bus was reached to ahemedabad the bus staff (Driver & conductor) were saying that bus can not go to destination (Jalore) due to i have facing lot of problem.

Therefore you are requested to please do needful to refund as soon as possible

The details of ticket are as below -

Pnr no. G18428889
Trip code : 1700srtzlrstg30
Name of pasenger; bharti singhvi
Date of journey ;[protected]

At bus stand in petlad depo, no buses are running in time. Drivers and conductors are actually doing time pass at the time of bus departure. They are having gutkha at that time instead of starting bus. Some superiors are seeing that happening but never scold the driver. I cannot understand when bus is in front of you and driver is ready, why can't they start bus on time. Why they are intentionally passing time and wasting our time also. I humbly request to take a strict action on this in order to enhance our system.