Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,
Reminder-2
Followings are my tickets booked details in which payments have been debited but tickets were not generated.
After 15 days i have not received any reply from you. I am re-submitting all details as per below and hope that i will not find necessary to take any further legal action against you.!!!

Pnr-g18024069
Ob-gs4789584
Dt-15/12/17
Bhavnagar to rajkot
Rs.118

Pnr-g18019975
Ob-gs4788074
Dt-16/12/17
Rajkot to baroda makarpura
Rs.366

Pnr-g18020085
Ob-gs4788118
Dt-16/12/17
Rajkot to baroda makarpura
Rs.366

Pnr-g18073702
Ob-gs4809144
Dt-19/12/17
Barida to bhavnagar
Rs 172

Total overdue rs.1022

I am sure you will not give me any chance for further conficts as i am regular customer of gsrtc.

Awaiting for refund.

Thanks,
Paresh pandya
[protected]

Bus go at 5:20 but the time is 5:45 so we miss the bus and for that we wait for 2 hours at bus station for another bus. How my daughter manage with her 3 year child you imagine that. So this type of your employees mistakes and becase of that suffer to how much passenger. I request you refund our amount.
I request you give the instruction and action to your employees for this type of mistake.

Sir,
There is bus who runs from surat to modasa
Gj 18- 1888
Today on[protected] bus departure from modasa depo and reach to the next stop chokdi.. There were 17 passenges with me for surat bit driver doesnt stop the bus...
We all are very much haressed...
We are going to file complain against the driver and conductor if step will not be taken by gsrtc...

Hello sir,

This is to inform you that i have booked a bus through gsrtc app. Since i am new to gujarat i didn't know the system.

Upon asking the control person to guide me at ahmedabad central bus station he was rude and guided me in the wrong bus which has caused me unwanted trouble.

Please look into this issue as it affects the customer and refrain them using gsrtc again.

Thanking you.

હું અંજાર થી માંડવી દરરોજ મુસાફરી gsrtc ની બસ માં કરું છુ મારી પાસે ગુર્જર નગરી નો પેસેન્જર પાસ છે જેના હું દર મહિને 2880રૂ. ચૂકવું છુ. થોડા દિવસ થી ભુજ ડેપો ના કંડક્ટ ને tc ગુર્જર નગરીનો પાસ હોવા છતાં લોકલ બસ માં બેસવા દેતા નથી ને જેમ મન થાય તેમ અપમાન કરે છે, તો આવા કયા નિયમના આધારે ભુજ ડેપોના કંડકટર અને tc આવું કરી શકે. તો હું આશા સાથે નમ્ર વિનંતી કરું કે મારી મુશ્કેલી નું સામાધન જલ્દીથી મળે.

Sir,
I, hemantkumar mulajibhai pancholi, booked two e-tickets on date 19/12/2017. Pnr number is g18073757, route no. 9246731, journey date 22/12/2017, journey from ahmedabad - journey to dwarka, trip code:2030amjdwkslp15, departure time 12.30 am, class sleeper (2+1), pickup point ahmedabad cbs1, service from ambaji - service to dwarka, no. Of seats 2 (Adults=2) slp seat no.7, 8.
We didn't journey in this bus due to bus breakdown at himatnagar and trip cancelled from himatnagar onwards. So we had to travel on my own expenses. My refundable amount is rs.688/- so please refund it.
Thank you.
H. M. Pancholi

Respected sir,
I am a passenger pass holder of express bus from anand to nadiad. On saturday, 30th december, when i went to nadiad in an express bus from anand at about 8:50 a. M., conductor and driver stopped the bus for his relatives and the persons who give him bribe. He stopped express bus at iti uttarsanda, uttarsanda bus-stop, knowledge high school nadiad.

I am a professor in a college of nadiad. When i request him to drop me at college road bus-stop nadiad, he said that if you are late then you should come by other bus. He also insulted me badly without any fault.

My complaint is with this guy. If it is a rule not to stop express bus at college road bus stop, then why did he drop his so called relatives at knowledge high school just after d-mart. Is it a bus-stop? Why in front of iti?

Please help us. They believe that entire gsrtc will be theirs. This dissatisfaction reduces number of passenger pass holder. Please take actions against this.

Bus: borsad - nadiad-ahemdabad
Time: 8:50 a. M. From anand
Express bus

Hope some actions will be taken as soon as possible.

I travelled on[protected] from ahmedabad to gandhinagar by bus no "gj-18 z 1385" at 11:00 am,
Trip name chhota udaipur to ambaji. The bus conductor who give tickets is so rude & he stop the bus multiple time where bus stop not available. When i say him to stop the bus on gsrtc stop point at infocity gandhinagar he refused and used some bad words when i ask his name he again refused to say his name. So, please take strict action on him. Because of some people like him whole gsrtc repo going down.
Your faithful
Prathmesh mahajan

Dear gsrtc officer
Gujrat state road transport gandhinagar
I am Rojasara Dhirubhai Babubhai I booked ticket bus Rajkot Central bus stand to Naliya journey date 28/12/2017 my ticket is sleeper but bus comes seating so my difference amount refunded my icici account my email I'd [protected]@gmail.com my booked date is 27/12/2018 my refund Sand imediatly

Respected dear sir,
I am booked the three (3) tickets on gsrtc online ticket booking website from: vyara (Tapi) to vadodara central bus stop on 23/12/2017,
Journey date is 24/12/2017
So online fare charges 471.00 (Ruppes four hundred seventy one) deducted on 23/12/2017 in my bank of baroda account.
My transaction failure and my tickets is not booked.
So, please refund my amount.
I request you to take up this matter urgently to help me recover my money
Your faithfully,
Jignesh dhimmar
Ph:[protected]

Dear sir,
I have online booked my ticket in your gsrtc bus gurjar nagari rajkot to mandvi for rajkot to bhuj travel, also i have paid money for gurjar nagari bus, but at travel time today here is not gurjar nagari bus, it's only express bus, i have paid money for gurjar nagari bus.

Please i request to you refund my cause amount of this tickets. I have also attached my tickets in this complain. Present traveling bus number gj-18-y 9584.

Thanks and regards

R sumra asif

[protected]

I m travelling by my car.. Nd i stop my car in hotel darshan for tea. Nd suddenly gsrtc bus volvo coming from ahmedabad to rajkot.. Nd driver park a bus exactly behind my car so i coudnt drive my car because of driver rude behaviour.. Nd in car we have serious patient.. Nd we have to wait about 30 minitue because of it.. Gsrtc bus volvo no. G j 0 1 e t. 3708.. Time..9.35 pm... So i complain about this time nd i demand that u should fire that type of driver for his job

Dear sir,
I had book 5 tickets from vadodara to ahmadabad ranip on 20 dec 2017

Booking detail

Pnr number - g18078875
Ob ref - gs4811384
Trip code - 1615srtrdnexp51
Bus no gj18 - 9906
Journey from - vadodara central bus stop departure time - 19.30
Journey to - ahmadabad ranip
No of seats - 5
Services from - surat centeral bus stand
Services to - radhanpur

We reached before time at central bus station 18.40
We wait for bus till 20.30 but the bus was not came.
I requested the inquiry counter person to sing and stamp on my e tickets to travel in other bus but he refused to do that.

We booked tickets because i have infant and one 5 year old kid
So i don't want to be inconvenience or any rush for tickets.

The inquiry cabin person was not supportive and i had faced so very stress to finding another bus.

Finally i purchased and travel to ahmadabad.

Here, i am requesting you refund my booking amount rs. 483/-

You can crosscheck the same with central bus station vadodara for arrival timing of bus.

Thank you,

Zarna vyas
[protected]
D-10, pujan ternament, near darbar chokdi, manjalpur, vadodara.

Dear all, need to inform you that i use to regularly traveling in gsrtc volvo bus from nehrunagar to bharuch and bharuch to ahmedabad almost all saturday night to sunday, volvo use to be late always, this time bus no gj 1 du 5863 was late for an hour, how to trust gsrtc volvo? Was standing from 6.40 pmat bharuch zhadeswar x and bus came at 7.40 pm, date today 24th december 2017, please mark my grievance and forward to head, i am also giving this cc to pm office, my name is joy tolat pnr no gj18133888.

I was booked online ahmedabad ranip to surat on patan-udhana sleeper bus in[protected] but that bus was not came spleeper bus and not proper name and not correct time after i was came to ranip depo and they informed me bus had go but not slepper then i told him to why not informed me.. They told me to complaint to refund your money... Thats was very very poorest service of gsrtc

Gs4826247 reference no. Transaction.
I tried to book ticket from bhavnagar to janta x but payment was deducted from bank account on 23/12/2017 and ticket wasn't booked. I tried to book ticket on the official website of gsrtc mobile version. Please kindly refer to the problem and refund the amount deducted. A total of rupees 123 was deducted from my account.

Dear sir,
Plz find 2 attachments which show details of 4 tickets.
All transactions were followed by "system error" means amounts were debited but tickets were not generated.
Kindly refund all in account and do the needful.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄
Thanks,
Paresh Pandya
[protected]

Express bus of small route of surat to selwas bus no. Gj 18 z 0833's conductor forced a student to take ticket though they had student's pass of express bus by saying that student's pass is not valid but we, students have travelled in long routes buses by using the student's pass facility. If you're promising students for safe and secure travel, why the buses are not available on time? Why conductors are not allowing student's pass? And why students have to wait till the bus which will allow their express's pass? The future of our country is suffering because of some irresponsible and ignorant people. Please do something.

I had called 20 times and no one was answering at junagadh st depo. I visited and ask for buses. They said 1.30, 2.00, 2.30... I reached home i called and re ask them for time. They said the same. We reached at 2.10 for 2.30's bus... And they said there's no bus for 2.30 we are sorry for telling you wrong time. I said ok. But when i asked to keep bags at where? They got angry and said too bad to me.
They should not get angry on their own mistakes. And 2 thinks is haram khor... Haram ka khate he sab 😡😡

Dear sir

I have booked journey from halwad to ahmedabad dated 11/12/2017 at 8:05 pm but some technical issues my balance deducted in my account and not getting confirmation sheet number.

So please do needful. And take acation against this complaint.
My details given below

Name : dharmesh mori
Mo. No : [protected]
Acc no.: [protected]-bob
Gsrtc ob reference number : gs4778914
Time : 08:05 pm
Dated : 11/12/17