Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Traveling from ahmedabad to surat in gsrtc sleeper bus gj-18-y-7854 on 04/01/2018. First of all bus came late (25 minutes) at ahmedabad central station. The condition of bus is worst in terms of external and internal physical condition, curtains not available, bus shaking on smooth highway road, internal mechanical structure damage, suspension & linners are not proper, seats are torn at many places for both sleeper and sitting, windows are jam. India pm & gujarat cm talking about vikas bus if we compare with other state then they might hv better bus.

I got reservation for bus on 2nd january, 2018 on 11:35 from junagadh to bhuj in the bus route of bhuj-veraval. I just reach to junagadh bus-stand at 11:40 and bus has gone

1: they not even waited for 5 minitues for reservation ticket.

I just run fast to catch the bus in car, and i got that bus on jetpur highway.. And stopped bus and i told conducter that i have reservation for this bus but they did not allowed me to sit in that bus,. He is asking me for another ticket, i argue and recorded his audio.

2: i have reservation ticket still he asking for another payment. 2 tickets for 1 journey???

At last they did not allowed me to sit in that bus.
Reservation passenger can not seat in bus even if he catch the bus,...
This behaviour can not be tolerated.

To
Gsrtc team,

Sir, bavla depo managenet is not providing instant pass.
They always takes 2-3days to renew student pass because of that most of the students are facing problems
Students have to take 2-3days leave from colleges/schools to renew their pass, which affects their study.

So please sir take this complaint seriously and do further investigation.

Sincerely

I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438
I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438
I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438

તા[protected] બપોરે 3:45 વાગે બસ નંબર જીજે 18 વાય 8525 રુટ ચાણસ્મા થી બાપુનગર ના ડ્રાઈવર દ્વારા રામપુરા ચોકડી પાસે અકસ્માતના આશયથી મારા વાહન પર બેફામ રીતે ધસીને આવેલ ત્યારે તેને વિનંતી ની દ્રષ્ટિથી ટકોર કરવા જતા મને ડ્રાઈવર દ્વારા બેફામ વાણી વિલાસ કરી જાતિવાચક તથા અપમાનિત વિભત્સ ગાળો બોલેલા ત્યારે સંસ્થાના વડા ને ફરિયાદ કરવાનુ કહેતા અતિશય આક્રોશ થી ડ્રાયવર દ્વારા 'D.C તથા ડેપો મેનેજર મારૂ શુ તોડી લેશે ' એવુ અભદ્ર વાણી વિલાસ થી બોલેલ જે વિભાગીય નિયામક શ્રી ને ટેલીફોનિક વાત મારા દ્વારા સંભાળાવેલ. . આવુ વર્તન સરકારી નિગમ ના કર્મચારીની સિસ્ત અને દાદ ના નિયમ વિરુદ્ધ તથા એસ. ટી નિગમ સંસ્થાની આન બાન અને શાન ને ઝાખપ લાગે તેવુ વિકૃત વર્તન કરેલ..જે અંગે યોગ્ય સંસ્થાના અન્ય કર્મચારી મા દાખલો બેસે એવ કડક શિક્ષાત્મક પગલા લેવા આપ શ્રી ને મારી નમ્ર અરજ છે...

Dear team, i booked online ticket from gsrtc site with pnr no g18214218 from godhra to rajkot but bus met with an accident and canceled by gsrtc so we want to cancel the said ticket please confirm how to cancel the ticket. Ticket details are as below.

* gsrtc m-ticket * godhara to rajkot central bus stand psngrname ila tanna tripcode 2100dhdgdlslp15 pnrno : g18214218 jnydate : 31/12/2017 deptime : 22:45hrs seatno (S) : 3 class : sleeper boardingpt : godhara pltform : txn password : wkcdbz3y please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

I have booked 3 tickets from bilkha to bhavnagar on[protected] and journy date is[protected] ticket no is 13, 14, 15 and ref no is gs4863041 but problem is that ticket was not booked and amount debited in my account 323rs. So please check and refund my money. When ticket was booked then payment is debited in account and session is expired so ticket was not booked and payment is debited from my account
Bank name central bank of india

Dear sir,
Reminder-2
Followings are my tickets booked details in which payments have been debited but tickets were not generated.
After 15 days i have not received any reply from you. I am re-submitting all details as per below and hope that i will not find necessary to take any further legal action against you.!!!

Pnr-g18024069
Ob-gs4789584
Dt-15/12/17
Bhavnagar to rajkot
Rs.118

Pnr-g18019975
Ob-gs4788074
Dt-16/12/17
Rajkot to baroda makarpura
Rs.366

Pnr-g18020085
Ob-gs4788118
Dt-16/12/17
Rajkot to baroda makarpura
Rs.366

Pnr-g18073702
Ob-gs4809144
Dt-19/12/17
Barida to bhavnagar
Rs 172

Total overdue rs.1022

I am sure you will not give me any chance for further conficts as i am regular customer of gsrtc.

Awaiting for refund.

Thanks,
Paresh pandya
[protected]

Bus go at 5:20 but the time is 5:45 so we miss the bus and for that we wait for 2 hours at bus station for another bus. How my daughter manage with her 3 year child you imagine that. So this type of your employees mistakes and becase of that suffer to how much passenger. I request you refund our amount.
I request you give the instruction and action to your employees for this type of mistake.

Sir,
There is bus who runs from surat to modasa
Gj 18- 1888
Today on[protected] bus departure from modasa depo and reach to the next stop chokdi.. There were 17 passenges with me for surat bit driver doesnt stop the bus...
We all are very much haressed...
We are going to file complain against the driver and conductor if step will not be taken by gsrtc...

Hello sir,

This is to inform you that i have booked a bus through gsrtc app. Since i am new to gujarat i didn't know the system.

Upon asking the control person to guide me at ahmedabad central bus station he was rude and guided me in the wrong bus which has caused me unwanted trouble.

Please look into this issue as it affects the customer and refrain them using gsrtc again.

Thanking you.

હું અંજાર થી માંડવી દરરોજ મુસાફરી gsrtc ની બસ માં કરું છુ મારી પાસે ગુર્જર નગરી નો પેસેન્જર પાસ છે જેના હું દર મહિને 2880રૂ. ચૂકવું છુ. થોડા દિવસ થી ભુજ ડેપો ના કંડક્ટ ને tc ગુર્જર નગરીનો પાસ હોવા છતાં લોકલ બસ માં બેસવા દેતા નથી ને જેમ મન થાય તેમ અપમાન કરે છે, તો આવા કયા નિયમના આધારે ભુજ ડેપોના કંડકટર અને tc આવું કરી શકે. તો હું આશા સાથે નમ્ર વિનંતી કરું કે મારી મુશ્કેલી નું સામાધન જલ્દીથી મળે.

Sir,
I, hemantkumar mulajibhai pancholi, booked two e-tickets on date 19/12/2017. Pnr number is g18073757, route no. 9246731, journey date 22/12/2017, journey from ahmedabad - journey to dwarka, trip code:2030amjdwkslp15, departure time 12.30 am, class sleeper (2+1), pickup point ahmedabad cbs1, service from ambaji - service to dwarka, no. Of seats 2 (Adults=2) slp seat no.7, 8.
We didn't journey in this bus due to bus breakdown at himatnagar and trip cancelled from himatnagar onwards. So we had to travel on my own expenses. My refundable amount is rs.688/- so please refund it.
Thank you.
H. M. Pancholi

Respected sir,
I am a passenger pass holder of express bus from anand to nadiad. On saturday, 30th december, when i went to nadiad in an express bus from anand at about 8:50 a. M., conductor and driver stopped the bus for his relatives and the persons who give him bribe. He stopped express bus at iti uttarsanda, uttarsanda bus-stop, knowledge high school nadiad.

I am a professor in a college of nadiad. When i request him to drop me at college road bus-stop nadiad, he said that if you are late then you should come by other bus. He also insulted me badly without any fault.

My complaint is with this guy. If it is a rule not to stop express bus at college road bus stop, then why did he drop his so called relatives at knowledge high school just after d-mart. Is it a bus-stop? Why in front of iti?

Please help us. They believe that entire gsrtc will be theirs. This dissatisfaction reduces number of passenger pass holder. Please take actions against this.

Bus: borsad - nadiad-ahemdabad
Time: 8:50 a. M. From anand
Express bus

Hope some actions will be taken as soon as possible.

I travelled on[protected] from ahmedabad to gandhinagar by bus no "gj-18 z 1385" at 11:00 am,
Trip name chhota udaipur to ambaji. The bus conductor who give tickets is so rude & he stop the bus multiple time where bus stop not available. When i say him to stop the bus on gsrtc stop point at infocity gandhinagar he refused and used some bad words when i ask his name he again refused to say his name. So, please take strict action on him. Because of some people like him whole gsrtc repo going down.
Your faithful
Prathmesh mahajan

Dear gsrtc officer
Gujrat state road transport gandhinagar
I am Rojasara Dhirubhai Babubhai I booked ticket bus Rajkot Central bus stand to Naliya journey date 28/12/2017 my ticket is sleeper but bus comes seating so my difference amount refunded my icici account my email I'd [protected]@gmail.com my booked date is 27/12/2018 my refund Sand imediatly

Respected dear sir,
I am booked the three (3) tickets on gsrtc online ticket booking website from: vyara (Tapi) to vadodara central bus stop on 23/12/2017,
Journey date is 24/12/2017
So online fare charges 471.00 (Ruppes four hundred seventy one) deducted on 23/12/2017 in my bank of baroda account.
My transaction failure and my tickets is not booked.
So, please refund my amount.
I request you to take up this matter urgently to help me recover my money
Your faithfully,
Jignesh dhimmar
Ph:[protected]

Dear sir,
I have online booked my ticket in your gsrtc bus gurjar nagari rajkot to mandvi for rajkot to bhuj travel, also i have paid money for gurjar nagari bus, but at travel time today here is not gurjar nagari bus, it's only express bus, i have paid money for gurjar nagari bus.

Please i request to you refund my cause amount of this tickets. I have also attached my tickets in this complain. Present traveling bus number gj-18-y 9584.

Thanks and regards

R sumra asif

[protected]

I m travelling by my car.. Nd i stop my car in hotel darshan for tea. Nd suddenly gsrtc bus volvo coming from ahmedabad to rajkot.. Nd driver park a bus exactly behind my car so i coudnt drive my car because of driver rude behaviour.. Nd in car we have serious patient.. Nd we have to wait about 30 minitue because of it.. Gsrtc bus volvo no. G j 0 1 e t. 3708.. Time..9.35 pm... So i complain about this time nd i demand that u should fire that type of driver for his job

Dear sir,
I had book 5 tickets from vadodara to ahmadabad ranip on 20 dec 2017

Booking detail

Pnr number - g18078875
Ob ref - gs4811384
Trip code - 1615srtrdnexp51
Bus no gj18 - 9906
Journey from - vadodara central bus stop departure time - 19.30
Journey to - ahmadabad ranip
No of seats - 5
Services from - surat centeral bus stand
Services to - radhanpur

We reached before time at central bus station 18.40
We wait for bus till 20.30 but the bus was not came.
I requested the inquiry counter person to sing and stamp on my e tickets to travel in other bus but he refused to do that.

We booked tickets because i have infant and one 5 year old kid
So i don't want to be inconvenience or any rush for tickets.

The inquiry cabin person was not supportive and i had faced so very stress to finding another bus.

Finally i purchased and travel to ahmadabad.

Here, i am requesting you refund my booking amount rs. 483/-

You can crosscheck the same with central bus station vadodara for arrival timing of bus.

Thank you,

Zarna vyas
[protected]
D-10, pujan ternament, near darbar chokdi, manjalpur, vadodara.