Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,. I am paying 12 rupees everyday for two wheelers parking. Yesterday i was reached late at parking only for 5 min. They told me pay extra 10 rupees for late fee we can allowed 12 hours for two wheelers in parking then pay late fee. I do daily updown some time i am iate so pay extra charges it is difficult to pay. So kindly do about it. Thanks and regards

I daily travel in bus around 7.45-8.00 pm from mota chiloda to nana chiloda. Every conductor stops bus at nana chiloda but once conductor of ambaji to khambhat refused to stop there saying there isnt a stop n argued with me for not sitting in this express bus i[censored] want to go nana chiloda i said okey i will go naroda n i ll land there. Then comes ringroad where actual no existence of any local or express stoppage he stops there for other passenger then comes nana chiloda he stops there also for other passengers then i told him why r u stopping here where here is no stand as u said earlier then he said they r sitting from ambaji n u r sitting from mota chiloda thats why no stoppage for u i m like what the hell r u speaking just giving baseless arguements why r u not giving me ticket when u r letting others to land there. What is the meaning of this type of harassment. N this happens everytime whenever i sit in ambaji to khambhat bus he everytime argues with me not to sit in bus he argues n behaves very rudely with me for consecutively 4 times. Please help me out this

I have booked bus through gsrtc.in — the departure time was 8:10 and i waited for 1 and half hour at the pickup stand but bus never came and i had to take another transportation to reach my destination. I need the refund. And if you guys can't reach your pickup station don't advertise false timing. Respect other people's time as well.

Below is the details.

Pnr number: g17947137
Journey from: iscon cross road abd
Journey to: botad
Trip code: 0714ksnunagjr56
Departure time: 08:10 hrs.

Hi... I am vasant gosai today at baroda depo, enquiry officer say to me the vadodara to malsar bus not come at depo, then i tack local bus from baroda to dabhoi, thus the vadodara to malsar bus come at baroda depo and overtake the bus. So now i am at dabhoi depo. I have no any option to going my home.
Than what i can do for me. I don't no.
Public cooperate with system but system is not.

Dear team,

I tried to book ticket online (In current booking) on 2nd dec from baroda to patan 2 tickets but because of error booking failed but amount of rs.324 deducted from my credit card,

Same day i called to customer care no[protected], executive told that i will receive credit refund within 7 days in my credit card but yet i have not received any confirmation or any credit,

Pls help to resolve

My name - pradip lalvani
Contact no-[protected]
Email id - [protected]@gmail.com

I am hetalbhai t shah. I had booked e ticket from redbus.
Only i can not travel. Two passenger traveled.
Journey date[protected]
Ticket no. Tkd[protected]
Pnr number:

G17968271
Route no:

9460789
Journey date:

10/12/2017
Journey from:

Ahmedabad journey to: savarkundla
Trip code:

0544ksnskdgjr47
Departure time:

06:15 am
Class:

Non a/c seater (2+3)
Pickup point:

Ahmedabad cbs1
Service from:

Ahmedabad krishnanagar stand
Service to:

Savarkundla
No. Of seats:

3 (Adults=3; children =0)
Platform no:

Seats no/s: 23, 24, 25

Passenger informaition
Name age adult/child gender
Hetalbhai shah 41 adult male
Chandrakantbhai shah 72 adult male
Gaurangbhai dani 30 adult male

Dear sir,
I have booked thru debit card e ticket for journey ahmedabad central busstand to baroda amitnagar with ref. No. Gs4707076 & pnr no. G17824610. And cancell this this e-ticket cancel on same day i. E. 28/11/2017. But till date i have not received refund amount on my debit card. So do kindly needful to get refund amount to me on my debit card & oblige.

Sir, i have made online booking of 3 tickets of nasik to chanasma for 9/12/2018, 2 tickets from nasik to ahmedabad and 1 ticket from nasik to patan. Departure time from nasik is 5 o clock (17.00), passengers were standing from 4.45 pm (16.45) at the pickup point at panchavati dindori naka bus stop, but bus has not arrived and had changed its route as per information collected from other sources. Sir i am providing details:-
The pnr no. G17960524 and g17960829
Here is information details of each passengers
1) nilesh shinde seat no. Booked s (1)
2) dilipbhai thakkar seat no. Booked s (2)
3) prafulbhai patel seat no. Booked s (12)
I will be very thankful to gsrtc department if i will get my refund back,
There were 4 more passengers who were waiting for the bus at the same pickup point and i am a regular passenger too, so hopefully you will help me out. Total amount i paid was rs (944/- for seat 1&2) and rs 517/- for seat no. 12.
My contact no:- [protected] / [protected]
Email id :- [protected]@gmail.com

Dear sir,

I was advance book ticket from gsrtc online ticket booking on 09/12/2017 from deesa to bhuj during booking process amount of bus fare inr 245 is being debited from my sbi account but i did not get any ticket reference e-ticket from the site. Even i didn't receive messages from gsrtc. So, my humble request to you please kindly refund my amount inr 245. Ob reference number is gs4767430 contact number [protected]

Hello sir,
8/12/2017 i have book reservations tickets 1. Ahmedabad to rajpipla.
.. I have give my. Messag.
* gsrtc m-ticket * ahmedabad central busstand to rajpipla psngrname jaimin patel tripcode 1930amjrjpexp51 pnrno : g17944714 jnydate : 08/12/2017 deptime : 23:35hrs seatno (S) : 21 class : gurjarnagri boardingpt : new bus terminal-1 pltform : txn password : tngq97gt please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Irregular of bus dahod to khambhadiya
I always traveling in dahod to khambhadiya sleeper coach but last one month the bus not come in time . the bus time from Nadiad is 6. 20 p. m but the bus always come after 7. 30 p. m and I also see that sir the drivers and conductor hold in near kheda. Where the place is not actually stop each. So sir my humble request to you please take necessary action immediately...

Currently i m travelling in the bus which is travel from sanand to saputara bus no gj18z1147 which is from sanand depot, i want to travel from ctm (Ahmedabad) to vadodara i give 100 rp to bus conductor for ticket, total money of ticket is 93 rp i gave 3 rupee change to him to take 10 rupee in return, when i asked him to take this 3 rupees change and return 10 ruppes to me, he strongly refused to give money back of my legal ticket and give me answer in return that "driver ne cha pivdavi pade" it's for tea of driver. So it's really unlegal theft of money of the public it's helpless so pls help me, it's unjustice to poor public of conutry. Name of conductor is - mr vaniya

Dear sir

I was traveling from baroda to ahmedabad on bus no gj 1 dv 1530, and when my stop came i. E paldi the driver just shouted my stop name but didn't stop. I was just standing at the gate to get down, but he didn't stop. He was arguing with me and was mis behaving. He even used bad words and told me that whatever you want to do i will not stop. He even pushed when i got down at nehrunagar bus stop. His name was mr. Jayant c rana and even took my number to threaten me.
Kindly request you to take necessary action against this person or else i will file a strong case of mental and physical haresment against the concern.

Regards
Stanley

I kalpesh thakkar booked tickets from gandhinagar to gandhidham on[protected] at 2.30pm around. As per schedule bus timing was 8pm starting from gandhinagar and reach to gandhidham at 4am. I reached gandhinagar bus stop at 7.45pm but bus was not reached there by 9.15pm. I have 6 full and 2 half tickets so all passengers 8 and other 15 passengers were waiting there for more than one hour. When we made inquiry to counter the person replied that bus will come in 10-15 minutes. He replied same for 3 times. When i made inquiry to depo the bus was under repairing and there was a problem if wiper in bus. After bus arrived at 9.15 to stand they took passengers and once again went to depo for taking diesel. So finally bus was late by 1.45 hours from its timing and reached gandhidham at 5.45 instead of 4. It was poor experience for me. I request you to take proper actions and try to solve it permanently. I am attaching three photos which i have taken on site.

Dear sir,

I have booked e-ticket from malpur to surat on 29.11.2017

Gsrtc online ticket booking on 29/11/2017 and after submit option from gsrtc site

Amount of bus fare rs. 198/- is being debited from my icici bank account but i did not get e-ticket. After this i dialled gsrtc no.[protected] but i did't get proper response.

Again i tried to book ticket from malpur to surat but same problem i faced and bus fare rs. 198 deducted form my icici account.

Sms for deduction of both transaction attached herewith.

Till date the same amount is not credited to my account.

Please do needful at earliest.

Dear sir,

I have booked tickets for 04 passengers online from gsrtc website.
After that i have cancelled partial tickets (02 passengers) first & then again cancelled tickets of rest of 02 passengers. But after cancellation all 04 passengers ticket, i have not received any refund out of 04 passengers yet.

Details of ticket is as per below

Pnr no. G17670550
Journey from: mata na madh
Journey to: mundra
Journey date: 19.11.2017
Total passenger: 04

Date of ticket cancellation: 18.11.2017

Please do needful to refund my money.

I have booked 4 tickets of volvo bus from surat to vadodara on 2 december 2017 i have booked it online on gsrtc.in the amount of 1107 rupees had been deducted from my account but ticket was not given to me. It's gone to the surat central bus station and from their they gave me a number but no one is responding to that number. The number is [protected]. I expect refund of my money.
Naishadh bhatt
[protected]

Dear sir/madam

I am jaydeepkumar jayantilal jamaliya, my date of journey was 4/12/2017 from amreli to gandhinagar bus stand in sleeper class of girgadhada - gandhinagar sleeper bus.

My pnr no. Is g17902790. On my travel date, i reached amreli bus station at 11:49 pm. And inquired about my bus from conductor. But bus conductor told me that sleeper bus which you have booked was cancelled for some technical reason. He also told me that your reservation was confirmed in simple sitting bus and you have to travel in sitting bus instead of sleeper bus which you have booked.

He further told me that you would claim refund of difference amount of bus fare from gsrtc online.

Considering above facts and circumstances, i hereby request you to please credit difference amount of bus, in my bank account online as earliest possible and oblige. My complete details are as under

Dear sir,
I am traveling in junagadh to keshod but coundector behaviour are not good coundector name is not known but he is traveling in mundra to kodinar bus and also his time is approx 2:25 am in junagadh i am not satisfied his answer. He told me bus is full so you are not traveling this bus but bus is not full 2 sheet is empty and his behaviour is very rudely.
Traveling date is 3 december 2017

I hope my email answer provide and also other normal people not suffering in gsrtc

To the sir,
My complent is i m a job person & i m daily updown dhodka to nadiad at gujarat sir my daily route in this track (Junagadh to chota udepur gsrtc bus) sir this bus as a actual time in dhodka bus stop is 18:45 but last six month every day this bus for dhodka bus stand stop coming at after 19:30 pls sir kindly to needful help in this complent. Thanks