Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I (Gautam kumar) am the passenger of bus no gj-18, 2029 dt 02 dec 2017.
Limbadi to ahmedabad.. Ticket no 044670 dated 02 dec 2017. Time 1200hrs.
When i asked for complaint/suggestions book to conductor. He refuse and misbehave and he also say to ask the driver. Then i also request to driver for same. But he also reduse and say i have not suggestion/complaint book.
I just want to know how much time of stoppage at bagadara. They have spent above 30 minutes.
Pl take necessary actions.
Thanks.

Respected sir, i want to draw your kind attention to the fact ragarding to ankleshwar depot, bharuch division. The bus between the route of ankleshwar to adajan has become irregular which is the last bus from adajan to ankleshwar. Regarding to this issue many daily travelling passengers have been affected and lots of inconvenience risen to them. We have attached the photo of ticket as evidence.

The bus from ankleshwar to adajan has the departure time from adajan is 7:30pm but the shift change of driver and conductors lead to delay and also due to faulty bus. There is also some circumstances that we can understand but the satisfactory answers are not provided by the depot incharge with inappropriate reasons.

Most of the passengers of that bus are labor workers and it is your duty to provide sufficient facilities to the passengers as they pay the organization. They have faith in your organization and i hope you will understand the problem and resolve it. We sincerely apologize if there is any misleading points covered.

Bus condition for one and only bus between vadodara and dhari is very poor. Window is not closing. Seat is not in good condition. No sleeper facilities available for 350 km long route. Request to start one sleeper bus as this bus has always fun reservations. While coming to dhari bus conductor ask to leave the bus on the road. It is not coming inside bus station. Request to inform conductor to drop passenger inside bus station.

* gsrtc m-ticket * gadhada to ahmedabad nehrunagar psngrname nilesh zanpadiya tripcode 0601amlbrdvlv46 pnrno : g17856144 jnydate : 01/12/2017 deptime : 07:06hrs seatno (S) : 19 class : volvo boardingpt : ghadhada pltform : txn password : 7rzxgcq8 please carry your photo id during journey.

This is my booked ticket, bus cancelled so how do i refund my payment.

Pls contact me on [protected]
Mail id: [protected]@ymail.com

I had booked ticket frm nasvadi to ankleshvar. The timing of departure was 8.15 am but the bus departed at 7.15 am.
Pnr no-g17817587. Trip code-0600aljsrtexp51 ob ref no-gs4704113.
Pls look into the matter and take strict action regarding it.
Timing of gsrtc are not maintained in tribal belt which is unacceptable.
Please look into the matter and do the needful.

Sir.
I had booked two sleeper tickets for 24/11/2017 from nasik to vadodara.
In gsrtc bus which take start from nasik to chanasma. I was waiting for bus from 1600hrs to till 1830 hrs. At nasik bus stand (Maha marg).
That bus was cancelled but i was not informed, i inquired to bus inquiry counter at nasik bus stand frequently. But they answered that till this bus is not reported. At last i came to know that bus is cancelled.
By this way i was suffered a lot. Also i lost my tickets fare as i could not avail the service due to cancellation of said bus.

So i request you for refund of tickets fare, the details of tickets is as under.
Pnr no. G 17751641, date of journey 24/11/2017.
Journey from nasik to vadodara.
Service from nasik to chanasma
No. Seat two (02) sleeper
Total fare rs. 883.9

Please you are requested for refund of my total fare paid as service was not provided by gsrtc.

My contact no. [protected]
E-mail - [protected]@gmail.com

Regards.

Bharat d. Kedar

I daily in morning with my 5 college friend daily traveller pipodara g. I. D. C to surat daily our college timeing is 7:30 am bus driver does stop the
Daily this is happen all o[censored]s daily late or sometime we all not attented college so sir solve this our promblem please sir
Mandvi surat bus driver does stop
Many another bus also

Hi sir,
Have a nice day,

I am from kani village, ta & di patan (Ng), while i am travelling from unjha to kani chokadi (Unjha to patan highway), i observe and face that in your ticket machine, kani chokadi stop is not loaded while it is declared as official stop by gsrtc. Every time we have to pay next stop ticket. Every time conductors are giving careless answer. Kindly look into this matter.

Thanks
Rajesh prajapati.
[protected]

Online timing is 11:55
Timing according to rajkot st depo inquiry is 12:05
Its 12:45
N still bus is not at the rajkot bus station
Because its always late says bus inquiry officer
Ticket info given below
Route: rajkot to bhuj
Ticket no: tkch42424563
Tripcode : 1815kdnbhjslp15
Pnr: g17732335
Travels: gsrtc
Departure: 11:55 pm nov 26, 2017
Seat numbers: 4
Total fare paid: rs.287.14
Boarding point: rajkot central bus stand
Landmark: rajkot central bus stand
Address: rajkot central bus stand
Contact: n/a
—

I was traveling from udaipur to ahmedabad in Gujarat ST bus on 24/11/2017 and the bus was express but the seats were like ruined foams found in garbage dump.
Now i want to say in final one line that :

Meri gand aur kamar ki wat lag gayi hai na hagte ban raha hai na sote.
Seat to sahi kara lo itna paisa kya stah le jaoge.
Kiraya to 250 lete ho service 25 paise ki bhi nahi hai.

On 25 November Saturday I asked the help of gsrtc government helper at no.5.
He showed a very unsatisfied behavior and didn't solved my query and told me that you keep waiting of bus comes and goes it's not his business. This is very bad attitude from GSRTC.
it is us who pay taxes so that these ### get some jobs and of the behave in such a manner I can't sit quit.
Hence I request the gsrtc officials to take some strict action on such persons.

Regards
Kunal

Today (24.11.2017)

I am traveling from bhavnagar to amreli in bus route of bhavnagar-mangrol.

In early morning some women ask to conductor to is this bus stop in village. Conductor says "no"

Conductor answer is right because bus is express so bus stop only at depots which are come in route.

So my complaint is that if bus is express then why conductor stop any stop when he required and pick the people.
If we are paid extras for express bus then why conductor make it local bus?

I have travelled in gsrtc route bhanvad krushnanagar but no. Gj-18-z-2793 on[protected] from upleta. Bus stopped at virpur more than 25 miniutes 12.30 to 12.55.. Conductor misbehaved with me and tell that 25 miniute stop is for our lunchtime at 12:30. We have paid express rate. Is it fair? Take action against conductor n driver. See cctv and office record

Respected sir
In subject to the above subject in dehgamda to vijapur bus not stopping in motipura bus is already empty i have affected the many problem the bus continuous running i have suit this bus so please direct the bus driver in stopped the bus in motipura and take passanger please suggest... This complaint is not proper working then i will also affect you... Please take a action...

Respected sir
I daily updown in gsrtc bus in vadnagar junagadh bus which time mention in time table7:15 a. M. But regular bus come at station 7:30a. M due to late coming of bus. We are late 20 min everyday. I have inform conductor every day. But he can't give proper answer and say if you getting late then change the bus. I am not come early at 7:15 am. We have not other option. So please help us. Please take necessary action

Sir,
I am a medical student and i travel regularly in gsrtc. But i have trouble in getting the seats though available.
Sir, some passengers usually put their bags from window to reserve the seats in the bus, so i am not able to get seats though it is empty. So please provide me the information that is it legal to reserve the seats by such mischief?? And if illegal please provide me the information how to stop this!!
Hoping for your kind support.
Yours faithful,
A pessanger.

Smoking done by driver in the bus though complain to conductor for the same but reply from conductor that for driver smoking is alloweded,

Bus no - gj18z 0066
Route - padra to rajkot
Time - 6.00 to 11.30
Name of driver / conductore - they refused
Pls take action as soon as possible because such activity is also dangerous if on running bus fire burst

Hi,

I have booked a ticket on dated[protected] at 9.50 pm and got the transaction done at 9.53 pm, for volvo bus from vadodara to ahmedabad at 6.30 am on[protected].
Have received message for money deduction but have not received my ticket. (Neither on message on e-mail).
Please confirm urgently on the same and refund my money back asap.
Name - shreya sathe
Mob - [protected]
E-mail id - [protected]@gmail, com

Thanks & regards,
Shreya sathe

Today on 19/11/17 at 10:15 pm, me and my wife was travellig form surat to vadodara in bus of 'gsrtc mehsana' surat-patan, around 1:15, as the bus entered in the city, we have get off at manjalpur, i request conductor to stop the near lalbaug bridge, though he rung the bell, driver didnt stop the bus saying rudely that there is no stop here, and then he stoped the bus near polo ground, also he was driving the bus in rashy way from the beginning, now we were helpless as how to get auto from there and how to reach home at midnight? They have no sense and not able to understand the problem of passanger, in midnight how one can manage with family? Just for 5min walking distance to home from bridge, we had bear such a big problem at midnight, we got auto after 20 min, with midnight fare of rs 150. Its better to go in private for better service.

I have travelled from rajkot to ahmedabad on 19th november 6pm in volvo. I just asked driver that is it going to ahmedabad? And he was like how many times i have to tell that this bus is going to ahmedabad, as a driver of volvo its his duty to tell everyone whtever they ask and he has to give information. I just asked it once and he has scoled me infront of everyone, after paying this much amount also if i have to listen this kind of thing then why should i come in gsrtc? There are other private busses also who is also not taking much money. He is that much rude that he even dont know what he is speaking, but he is giving clear and perfect answer to each girls. Why is that kind of persons doing job in gsrtc? What should be my next action against it?