Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir
In subject to the above subject in dehgamda to vijapur bus not stopping in motipura bus is already empty i have affected the many problem the bus continuous running i have suit this bus so please direct the bus driver in stopped the bus in motipura and take passanger please suggest... This complaint is not proper working then i will also affect you... Please take a action...

Respected sir
I daily updown in gsrtc bus in vadnagar junagadh bus which time mention in time table7:15 a. M. But regular bus come at station 7:30a. M due to late coming of bus. We are late 20 min everyday. I have inform conductor every day. But he can't give proper answer and say if you getting late then change the bus. I am not come early at 7:15 am. We have not other option. So please help us. Please take necessary action

Sir,
I am a medical student and i travel regularly in gsrtc. But i have trouble in getting the seats though available.
Sir, some passengers usually put their bags from window to reserve the seats in the bus, so i am not able to get seats though it is empty. So please provide me the information that is it legal to reserve the seats by such mischief?? And if illegal please provide me the information how to stop this!!
Hoping for your kind support.
Yours faithful,
A pessanger.

Smoking done by driver in the bus though complain to conductor for the same but reply from conductor that for driver smoking is alloweded,

Bus no - gj18z 0066
Route - padra to rajkot
Time - 6.00 to 11.30
Name of driver / conductore - they refused
Pls take action as soon as possible because such activity is also dangerous if on running bus fire burst

Hi,

I have booked a ticket on dated[protected] at 9.50 pm and got the transaction done at 9.53 pm, for volvo bus from vadodara to ahmedabad at 6.30 am on[protected].
Have received message for money deduction but have not received my ticket. (Neither on message on e-mail).
Please confirm urgently on the same and refund my money back asap.
Name - shreya sathe
Mob - [protected]
E-mail id - [protected]@gmail, com

Thanks & regards,
Shreya sathe

Today on 19/11/17 at 10:15 pm, me and my wife was travellig form surat to vadodara in bus of 'gsrtc mehsana' surat-patan, around 1:15, as the bus entered in the city, we have get off at manjalpur, i request conductor to stop the near lalbaug bridge, though he rung the bell, driver didnt stop the bus saying rudely that there is no stop here, and then he stoped the bus near polo ground, also he was driving the bus in rashy way from the beginning, now we were helpless as how to get auto from there and how to reach home at midnight? They have no sense and not able to understand the problem of passanger, in midnight how one can manage with family? Just for 5min walking distance to home from bridge, we had bear such a big problem at midnight, we got auto after 20 min, with midnight fare of rs 150. Its better to go in private for better service.

I have travelled from rajkot to ahmedabad on 19th november 6pm in volvo. I just asked driver that is it going to ahmedabad? And he was like how many times i have to tell that this bus is going to ahmedabad, as a driver of volvo its his duty to tell everyone whtever they ask and he has to give information. I just asked it once and he has scoled me infront of everyone, after paying this much amount also if i have to listen this kind of thing then why should i come in gsrtc? There are other private busses also who is also not taking much money. He is that much rude that he even dont know what he is speaking, but he is giving clear and perfect answer to each girls. Why is that kind of persons doing job in gsrtc? What should be my next action against it?

I am traveling from surat to sarangpur btd vide tripcode 2030srtamlslp30 & pnrno : g17677854 jnydate : 17/11/2017 deptime : 20:30hrs while seating on seatno (S) :18, i hv found that pushback of seat is not working. I hv complaining regarding same to conductor n he replied we are tired complaining to concerns but they are not repairs the same...
I hv to forcefully journey almost 375 kms by seating instead of sleeping.. 😥

I am traveling from amreli to ahmedabad in bus which trip code is 0729kdnksnexp51
P. N. R g17671146
Dated. 17/11/2017
Passanger name. Mayank yadav
Your bus has mentioned 5:30 pm time to reach ahmedabad but driver has hault the bus 2 time in between amreli and ahmedabad
1st hault. After dhasa of 30 min
2nd hault in bagodara bis stand for 15 min
For that my flight from ahmedabad to delhi has been left
Because your driver has hault 2 times
Is this facility are you provided to customer
Why you mention 5:30 pm time in your website
Pls did action against driver and cundoctor other wise i written letter to p. M. O grivence cell

ઉપરોકત વિષય અન્વયે જયભારત સહ જણાવવાનું કે તા.૧૭/૧૧/૨૦૧૭ ના રોજ મહેસાણા ડેપોની બસ અંબાજી થી મહેસાણા વાયા હિમતનગર થઇ મહેસાણા ખાતે જતી હતી. સદર બસમાં હુ (એચ.જી.પ્રજાપતિ) વિહાર થી પાલાવાસણા ખાતે મુસાફરી કરી રહ્યો હતો. સદર મુસાફરી પેટે મેં કંડકટરશ્રીને રૂ.૩૦ આપેલા. સદર મુસાફરીની ખરેખર ટીકીટ રૂ.૨૪ હતી. મારે કંટકટરશ્રી પાસેથી રૂ.૬ પાછા લેવાના બાકી હતા. જે પાછા માંગતા એમને મને બસમાંથી ઉતરતી વખતે આપવાની વાત કરી. જે અન્વયે બસ પાલાવાસણા પહોંચતા મને બસમાંથી ઉતરવાની વાત કરી અને રૂ. ૪ આપીને બસ જવા દીધી. જેમાં એમની પાસે રૂ.૨ ની માંગણી કરી તો એમને બસની ઘંટડી મારી બસ જવા દીધી જેમાંં હુ દરવાજા પાસે ઉભો હતો ને બસ જવા દેતા મારો પગ બસ નીચે આવતા રહી ગયો. જો સલામત સવારી એસ.ટી. હમારીનુંં સૂત્ર બસ પર લગાવતા હોય અને દરેક મુસાફર જોડે આ રીતની વર્તણૂક કંડકટરશ્રીની હોય તો મુસાફરે સેમા મુસાફરી કરવી. તેમજ કંડકટર દ્વારા આવી રીતે જો ગેરરીતીથી મુસાફરના પૈસા હડફવાની વાત હોય તો સદર બસના કંડકટર વિરૂધ્ધ કેમ કાર્યવાહી ન થાય. લી.એચ.જી.પ્રજાપતિ

Bus driver is iresponcible person he is not stoping at makarpura station and with out inform left makarpura staion not going to pickup single traveler from makarpura bus depo today date 15/11/2017 bus no is gj 01 dz 8151. Driver is not responsible person. They also waste time on hotel more then 30 min. Please call me i am traveling from surat to baroda 4 days in week please give me number of depot manager. Gime information on [protected] jaimin patel.

Sir i had booked a ticket on 21 oct 17 for travel date 29 oct 17. View my personal reason i cancelled that ticket on 22 oct 17. I have not yet received the refund amount.
My tkt details is as follows:-
* gsrtc m-ticket * vadodara central bus stand to amreli psngrname benudhar chhatoi tripcode 1700srtbgrslp15 pnrno : g17240391 jnydate : 29/10/2017 deptime : 20:30hrs seatno (S) : 6 class : sleeper boardingpt : baroda pltform :

My mail id [protected]@gmail.com
Mbl no [protected]
Pse initiate my refund

Dear sir with reference to above subject i would like to inform you that

Driver talking with lady conducter too much during driving and they can not proper driving andnot overtake any vehecial if possible to overtake

Just driver talking with lady conductor do something for it sit because it is danger for pessanger

Do something sir i found it in morbi, kutch route

Respected sir...
I had tried to book tickets from gadu to mundra on 28th of september for amount of inr 714.00 & that was twice.. Although tickets both the times were not booked, the same amount, i. E., 714 ×2 = 1428 had been debited from my bank account kotak mahindra bank..
Now i call the bank everyday & they say that from merchant side, i, e, here it's gsrtc, they have accepted the amount, i. E., the transactions were successful..& you will have to ask for the amount to gsrtc...
I want my money refunded in my kotak mahindra bank account as soon as possible..
Here with this i am sending
Screenshots of a bank account statement along with the reference numbers of both the tickets...
Kindly do the needful...
Thanking you,
Dr vishwajeet.

Myself murtaza bohra, age 46 i have cancel gsrtc bus ticket for 10.11.2017 from rajkot to adipur.

My saving account no. [protected] (Hdfc) immediately debited during booking time but after 4 days of cancellation still i am waiting for my refund amount.

My email id is [protected]@rediffmail.com.

Pl. Solve my issue else i will go to consumer court

For ready reference my pnr no. Is g17593842.

Murtaza

Medam.. Jay bharat sathe janav vanu k godhra depo na driver 8863 date :[protected] na roj vaya navi vadi - juni vadi - poyda - gokalpura karel nthi. Aa driver 8863 musafar sathe kharab vartan kare che ledis musafar ne khaeab najre jove che to aa driver ne vaktapura nadisar night ni nokri ma thi dur karva vinanti che aa driver no rut badal va vinanti che
Jay hind
Jay bharat

Dear sir,
My name is jindal patel.
I am kindly request that bhatar surat to siddhpur bus is not showing online baroda makarpura stand.. So passenger go to pick up bus to baroda central bus stand. The bus time on baroda central bus stnad is 1:50 am.
This bus was showing baroda makarpura stand before diwali but after that this bus not showing online baroda makarpura stand to siddhpur.
In gujarat, first of all baroda central & baroda makarpura bus stand first make. Not only this bus half buses not showing online baroda makarpura stand.
I am ask one question that bus stand is nice you want to work on that baroda makarpura stand is bus stand of baroda. So each & every bus will be stop & bus showing online.
I am hope that positive reply from your side
..... Thanks

The bus no. Gj-18, z-1388, from surat to radhanpur,
The bus started on kim chawkdi before the passenger get in so, i am injured in my hand because bus has started. I have also attached the photos. And the conductor has misbehaved with me and claming on me that i have problem that he is muslim. I never speak that word of muslim in bus. I have 2 witness for that. I am also schedule cast category. So, take necessory action. And i have 500 rupees. I travel from kim to ankleshwar on dated 9/11/2017 at 7:30 a. M. Ticket is 37 rupees. He has lots of change of 100 rupees but he gave me change only in ankleshwar and tell me that i have no change why... I dont know..

We are facing a too much problems because of less buses are available for gandhinagar to jashodanagar.
We are 15-20 girls among them some are from nursing, gandhinagar civil. Some from visnagar dental college. Some are doing job in private companies.
We all want that put a more buses on this root. We want atleast one bus of this root between 4-4:30 pm.
Every root's buses are availble in 10 minutes intervals.
Because of this problem we are wasting 1.5 to 2 hrs from our study schedule.
I hope u will understand our problem and give quick solution of this.
From: - your faithful passengers

Dear sir,

I have booked ticket from ahmedabad to morbi in trip code1245kwjmrvexp51 (Kapadwanj morbi root). For sheet no.30 and 32.

My money has been deducted but automatic ticket not generated and got error (The website having some error. Kindly try after some time).

After 30minutes i have again checked sheet no. 30 and 32 both are not booked. Also i have confirmed with ticket conductor both sheet not booked from any person.

Finally my money has been debited but i didn't refund money yet from your end.

Kindly find the below transaction detail and provide my refund money from your end on earlier basis.

Transcation detail:
Serial number transaction date transaction remark cr/dr amount (Inr)
1 18/10/2017 bil/[protected]/st ticket/gsrtc_jici574 dr. 137.00
2 18/10/2017 bil/[protected]/st ticket book/gsrtc_ji dr. 137.00