Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus no. Gj18z2150. Is not printed inside of bus, bus is going to palanpur driver is taking more than 2 hours for clear a distance between vadodara central bus terminal to ahmedabad central bus terminal by using national express way. He is wested 1680 human minit for just saving some diesel which they can adjust somewhere upper level management kindly look into this matter and take it seriously to all drivers are following strictly maintain time period by wasting human hours

My journey surat to bagdana i booked ticket on 25 oct i try to booked ticket 2 times first time booking not confirmed n amount debited in my account after i will try second time n my booking is confirmed i will request to refund off my first time booking amount this anount should be 1285 so plz process to refund i send you reference number at a booking time

Gsrtc - booking ticket transaction success fully but ticket not conformed.
Gsrtc login id - [protected]@gmail.com
Bus root-shidhapur to surat chokshimill
Picup point - karli visnagar to bharuch zadeshwar x

Sbi net banking transaction ref. No
Igacfrsal7 for rs.586_21. Oct.2017.20:52

So please refund my payment.
Pl do the needful

Regards,
Fulkesh

According to above sub first of all let me mention you the route which is adajan h
To hajira route. Which i travell on daily basis jst bcoz of my job. I m working in bank nd my office time is 10.00.. And you people know how imp it is to reach on time to place like bank.. But the problem i m facing regularly tht is bus time is always mismatch. I dont know why it is happen weather it is bcoz of mismanagement of gsrtc or bcoz bus driver duty.. But i found tht thr is always two bus at the same time or no bus at the time people use to travel.. Even on dt 26.10.17 thr was four bus at the same time means how could i explain tht they r playing racing game or wt else. So here i request you to make bus timing on schedule like every half n hour.. Nd stop this interruption.. Jst improve your service..

Sir i have booked ticket of bhavnagar to deesa for 26/10/2017. Then the ticket amt rs 223 is debited from my bank account without booking ticket. My ob ref no is gs4524582. So kindly refund my money which is rs 223. Journey date 26/10/2017 seat no 16. Bhavnagar to deesa. Bus is bhavnagar to suigam whose time is 8:30 pm. I have booked ticket on 25/10/2017

My reservation online ticket ankleshwar to idar date 27/10/17 conformed. But cnfirmation msg not got to me& my transaction 608.00 has completed with icici bank. I booked on 23/10/17 5:00 pm. But not any msg received me. So please my ticket booked msg send me on my mob. No [protected]& vprajapati [protected]@gmai.com.
Passenger name.1) vinod prajapati
2) sonal prajapati
From ankleshwar

My pnr no - g17289044 and g[protected]
Jearny dt is 25/10/2017 morbinew =9:25 hrs but bus not curect time araivel + cancellation process is "time over"
This sistem for costemer
Not perfect says morbi new depo inquiry
Ofiser why this his compelsury dyuti
Last and finally i am not satisfied
And i am no travel to gsrtc bus in next time (No track bus)

I was travelling from dhasa to ahmedabad on the bus route rajula-ahmedabad. At time 3:35. At the same time accidentally one passenger dropped there for some reason. Conductor (Naresh bhai) taken his ticket and gave me saying that ticket was taken out by mistake from that passenger. As i read carefully the ticket and the time written in ticket was (12:32:16) means it was 2:00pm afternoon. Also my travelling charge was 134 but the conductor taken only 130 saying its okk for the change. This way he corrupted rs.130 from me to his pocket. And knowing all this to me i denied later for the ticket so he said that i can go out and take another bus. As my situation was tough, i was already late for home thats' why i have to take the ticket. For this misbehavior i'm registering this complaint. Please solve it. - thank you.

I was trying to make an adavnce booking from junagadh to sasangir. Reference no gs4505955. It shows failure but it was cut from account. The details are given below.
Please make it refund or issue the tickets urgently on my mail id

*mandatory field
View booking
Email id:

[protected]@gmail.com
*
From date:

(Dd/mm/yyyy)*
To date:

(Dd/mm/yyyy)*
Status:
*
Submit
Reset
Close
Failure transaction history.
#
Reference number
Journey date 18/11/17 time 13:25
Origin
Destination
Transaction date -
Fare
1
Gs4505955
18/11/2017
Junagadh
Sasangir
23/10/2017
Rs -256

Close

With reference to transaction no. Gs4492409 and gs4492598 dated 22.10.2017 while booking ticket through gsrtc, an total amount of rs. 972.00 was deducted during 2 attempt but ticket has not been booked/generated.

Please see attached photos.

I called many times to customer care and mailed but no response, please help.

Kindly look into the matter and refund the amount as soon as possible.

2 complains about gujarat state road transport corporation:

1) i cancelled my gsrtc bus ticket from jamnagar to dhasa road, journey date: 18/10/2017. Pnr no. G17037390. I still did not get my refund of rs.93.

2) i tried to book bus ticket on gsrtc from jamnagar to dhasa road but ticket not conformed & rs. 141 debited from my account, still i did not get refund. My gsrtc ob reference number is : gs4443553

Kindly resolve my both refund issue as soon as possible

Dear sir
The complaint regarding new electric connection, we are plan to build new home so we required new electric connection. The electric polls are already provided, the mseb person visited our area 6 month back and he gives promise to complete the activity within week but he will not come again, now 1year left over but still the work is not completed. Now total 10 homes are completed in our area.
So its humble request from our society to complete the work as soon as possible.

Name:- gokul colony society team kaneriwadi.
Dist:- kolhapur.
Bu unit:- kagal.
Pin code:- 416234.
Contact no:- [protected].

Saheb ame kale ame kale ambaji thi ahmedabad avay gj-18-y-9640 ma to te bus no driver atli kharab driving karto hato k na pucho ni vat and break to bau j kharab marto hato 6ek bump najik na avi jay tya sudhi break marto na hato jyare najik ave 6ek tyare jor thi break marto hato ama n ne ama bus ma hajar 2 pregnant lady pan padta padta rahi gaya and mara sasu and bija ek aged lady to literally padi gaya and atlu thayu to pan bus no conductor driver ne jara pan kai kehto na hato ana pachi jyare ame ahmedabad pahochya tyare me ani bus na conductor ne driver nu name puchyu to name na kevu pade atle amne gol gol feravto hato k amne khabar nathi... A driver navo che.. Etc. Ana pachi me ani bus na number plate no pic padyo to driver amari pachal dodto avyo ne puche k su problem che tamne to me and mari wife a kidhu k tame ktli kharab bus chalavo cho and break to joya vagar maro cho.. Etc. To a amne k to su kru break kadhi ne feki dau?? Pachi mane and mari wife n k tamara thi j thay a kari lejo karo jene complaint karvi hoy ane... Saheb driver atlu confident thi kyare kai sake k j thay a kari lejo km k ane khabar che k complaint nu kai thava nu nathi but hu ek asha sathe tamne complaint karu chu k aap kaik kadak pagla lo and future ma thanari koi pan accident thi passengers ne bachavo...

I have booked 3 tickets from baroda to nashik through online gsrtc website.
Bus got late more than 4 hours.

I could not able to cancel the tickets.
I went to makarpura depot but staff said not able to help.

They have given toll free no & vadodara central bus station no.
I have tried many times but no was always busy.

I need refund of rs.888.00

This is very pathatic experience.

Dear sir,
The bus in which we are sitting, the bus from ahmedabad to mahuva, has no proper sitting facilities. The conductor is talking rudely. He gives the proper sits to the customers who have not reserved their sits other than the customers who had reserved their sits. As we say to the conductor to change the sit, he says to us to cancel the ticket and he is saying to refund our money. So please take action against this conductor as soon as possible.

My complaint is that i booked 6 e ticket from gsrtc android app. My date of journey was 21/10/2017 from saputara to surat in express class. My pnr no. Is g17217668 and trip code is 1500pnasrtexp51. My total bus fair is rs. 810/-. My journey time was 10:05 p. M. On my travel date, i reached surat bus station at 9:30 p. M. And inquired about my bus from depo incharge of surat bus station. But depo incharge of surat told me that express bus which you have booked was not come for drivers was on stricks in maharashtra. He told me that you would claim refund of full refund amount of bus fare from gsrtc online. Considering his requests, we travelled from saputara to surat in msrtc bus. Considering above facts and circumstances, i hereby request you to please credit full refund amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: shaikh mo. Zaid mustakali address: a-2687, babubhaihardwaids gali, dhalgarwad, dariapur, ahmedabad-380001. (Gujarat) mobile: [protected] email id: shaikhzaid.[protected]@gmail.com

Reservation seats not mention in advance
So that public not aware of which seats are booked

While we had asked for reserve seat he told that seat is not reserve.

At the time of getting ticket he told us that seat where we seat is book

And he told us to change seat

All seat is full now. When we ask him first time for reserve seat at that time all seat was not full

Request to take action

Bus route : mahuva to anjar
Date: 22/10/2017 8:00

I am traveling from geeta mandir to ahmedabad bus no gj 18 z 0946 on 21st october 2017 at 10 pm. I have been given ticket from ahmedabad to gandhinagar at rs 37/-

It also shows the distance on ticket 44km

Which is wrong.

I must need clarification.

There is no way that between two station 44 km is the diatance

I felt as if i am being cheated by government officials

I'hv use app which is on play store name gsrtc booked 3 ticket worth 405 from modasa to vadodara. Money deducted from account but did not get any confirmation email or message regarding reservation.

Please solve this issue asap. I'hv also generated support ticket on gsrtc support. But they told me to call on help line number which i tried more then 15 time but did not get through.

Support ticket number [#882817]

Sir,
My village people facing hardship due to irregular gsrtc servives at my village.

I want to get information on following points.

1. Kindly intimate the list of bus routes sanction to stop at chitariya. (With time table).

2. Out of above list, list of bus routes actually stop at chitariya. (Time wise)

3. Out of 1, list of bus routes not stopping at chitariya with detail reasons for each route