Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Kheda, Gujarat

I am standing at mahudha chokadi 3 bus passes but not stop by driver eventhogh mahudha chokadi is a stop. This happen d during 10 to 11 pm on 30 th october. This happens regularly. So sort it out this problem because this is the only mode of transport during reach to ahmedabad. One of the bus is chhotaudepur - tankar, other is of morbi. So tell drivers to stop the bus at stand mahudha.

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P

Pratik Maniar

from Vadnagar, Gujarat

Nov 1, 2017

I am sitting in express bus of Jamnagar - barvala.. Bus quality is too low.. Seats of last benches have been tored off... Speed of bus is too low.. Sarangpur Darshan timing has also been not met.. Passenger have to wait till 3pm for next Darshan.. Bus timing and quality should be maintained..

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Address: Gandhinagar, Gujarat, 382007

Website: gsrtc.in

Dear sir,
I have book my ticket on 14/10/2017 for travelling gandhinagar to amreli
But due to system error money deducted but ticket is not booked so can please help me for granting refund for the same rs.165

Ticket :

Gsrtc m-ticket crew * gandhinagar to amreli psngrname : akhaja divyesh tripcode : gandhinagar-kodinar pnrno : c17102636 jnydate : 14/10/2017 deptime : 19:30:00hrs:class : express vehicleno : gj-18-z-1261 no. Seats : 1 conductorno.: [protected].

Regard
Divyesh

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by divyesh akhaja GSRTC m-Ticket Crew * GANDHINAGAR to AMRELI PsngrName : AKHAJA DIVYESH TripCode : GANDHINAGAR-KODINAR PNRno : C17102636 JnyDate : 14/10/2017 DepTime : 19:30:00Hrs:Class : EXPRESS VehicleNo : GJ-18-Z-1261 No. Seats : 1 ConductorNo.: [protected] .

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I have booked tickets for mandvi (Bhuj) to morbi on 21/10/2017 from gsrtc mobile application, amount deducted but ticket booking status was fail. Amount rs. 407/- deducted from my bank account but ticket not booked my booking reference no. Gs4464951 and bank reference no.[protected]. Pathetic mobile application of gsrtc if it is not working then remove it from play store. It is requested to you to kindly refund my amount as soon as early.

Hoping for quick action

Regards,
D a parmar

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Address: 380024

Website: GSRTC e-ticket

I have booked advanced reservations of eticket as mentioned following detail we reached at pick up point at 6:30 am and waiting for the bus till 8:30 am after that we contacted reservation office of bapunagar and they said this bus is cancel. So we try to cancel ticket and it shows time is over i want refund of this ticket.
* gsrtc m-ticket * ahmedabad bapunagar to vallbhipur tripcode 0640ksnmhvexp51 pnrno : g17393025 jnydate : 28/10/2017 deptime : 07:15hrs seatno (S) : 10 class : express boardingpt : bapunagar pltform : txn password : xtxadu8b.
Please give a reply on register contact number.
Regards.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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R

rn_patel90

from Delhi, Delhi

Oct 30, 2017

The Sleeper Bus namely Dhanera to Surat, which departs from Palanpur at 19:00 is not providing basic facility. for Example semi sleeper seats are not working properly .
as verbally we have inform to Conductor on 22-oct-17, but still not any steps taken.
also we have face this problem on 24-oct-17.
With Regards,
Rajesh

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V

vijay kurkutiya

from Mumbai, Maharashtra

Oct 30, 2017

Dear sir,
Last 2 _3months 7.20 am bharuch to mahegam bus not service providedat bharuch depo. Second bharuch depo manager and controller is not answering given properly.
Requested sir give me good reply

Best regards
Vijay bhai
sindebhai
Mayurbhai
Mahendrabhai
Rasiklal
Pradepbhai
Tusharbhai

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G

goyanipankaj13

from Surat, Gujarat

Oct 30, 2017

Hi,

I am not able to see routes from Bagasara to Surat Bus 5PM Arrival time from Bagasara.
This bus is daily route from Bagasara to Surat but online booking in not display this bus route.

Kindly Help me.

Thanks in Advance.

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Address: Vadodara, Gujarat, 390016

Website: Gsrtc

This is regarding your worst & pathetic bus services in which amount is deducted from my account but ticket is not booked. Also your toll free no is not working.
I tried many person to reach gsrtc but all waste, if you can't manage your service then improve just like private website yatra or others.
I spoke with [protected], [protected], [protected] - dto baroda c mahajan, [protected] - pragnesh patel.
I want refund on urgent basis.

As a customer i will never prefer gsrtc.

Regards
Aditya
[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 29, 2017

harshad kalena's response My credit refunds

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H

harshad kalena

from Rajkot, Gujarat

Oct 30, 2017

Pls give not bus point to bagsar to dahod no point to refunds mani

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Address: Junagadh, Gujarat

Website: WWW.gsrtc.in

On 23 oct while booking my sleeper bus ticket 1 st time i submit all detail loke credit card information etc.. And my account has debited 368 rupees to gsrtc but my bus ticket was not booked and my 368 ruppes was debited from my account
So i request to gsrtc that please refund my 368 ruppes as early as possible
But while second time booking it is successful
So i request you that please refund my this 368 ruppes as early as possible thank you

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 29, 2017

Updated by ARUN vanavi Thank you for using your SBI Debit Card 459XX4278 for a purchase worth Rs368.0 on POS GSRTC23988 at GUJARAT STATE ROAD TRA txn#[protected].

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Address: Sabarkantha, Gujarat, 383246

Restected sir, i have booked ticket with ref. No. Gs4544106 payment debited from but my ticket status is failer how can i downlod may ticket pls inform me. I inform you that i have booked for bhiloda to bhuj with date[protected] so plese help me i want to go today evening bhuj. I booked from may village. My reference number is gs4544106 with date of[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 29, 2017

Updated by Jagdish Tabiyar Respected sir

With above subject i inform you that sir i have booked ticket from bhiloda to bhuj with reference no. Gs4544106 date[protected] for date[protected] and my payment deducted but may ticket status is failure. So please take step to to give me refund of the sum 287.00inr. Sir my payment reference number is jsbi[protected]igacgtho4. I want to receive may refund in may bank account dicerct.

Place rampuri
Date[protected]

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K

Kinchan

from Vadodara, Gujarat

Oct 30, 2017

Once in a while, a transaction fails on GSRTC due to ticket booking but the payment (Rs-448) gets debited from my account [protected].

Trans id from GS4546933

So I req to give Refund this amount in my Account.

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M

Mehul Jethwa

from Vadodara, Gujarat

Oct 30, 2017

This is to inform you that i was dissatisfied with the services as i was travelling from vadodara to jamnagar but i was unable to travel because there was no one to guide me about the bus. I asked several authorised persons about this, but none of them helped me. So i want a refund of my ticket. And see that this thing never happens again.

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Jagdish Tabiyar's [Complaint's author] reply, Oct 31, 2017

I THINK THAT SERVICE OF GSRTC NOT COMPLETE FOR E TICKET

B

Bhaliya mahesh

from Bhiwadi, Rajasthan

Oct 30, 2017

I cancelled my gsrtc bus ticket from Chhotaudepur to Bhavnagar, journey date: 17/10/2017. Pnr no. G17089261, Ticket cancelled on date 16/10/2017. I still did not get my refund rs. 189 rupees. my Gmail... [protected]@gmail.com

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K

Kitugudu

from Ahmedabad, Gujarat

Oct 30, 2017

+1

My user id is : gaurang.[protected]@gmail.com
I have booked 3 different tickets by the next 15 days, payment is also done for each ticket.
HOWEVER MY BOOKING HISTORY SHOWS NIL even after setting from-to dates in its web portal

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Address: Anand, Gujarat, 388315

સાહેબ શ્રી
તા. 17/09/2017 ને મંગળવાર ના રોજ સાંજે 8 વાગે ઉપડતી પાણીગેટ થી શિરડી ની બસ મા અમારુ બુકિંગ હતું, પરંતુ મહારાષ્ટ્ર મા ચાલતી હડતાલ ને કારણે બસ કેન્સલ થયેલ છે . બુકિંગ ઓનલાઇન કરેલ હતું, ટીકીટ કેન્સલ .. તો આ અંગે યોગ્ય કાર્યવાહી કરી ટિકિટ કેન્સલ કરી રિફંડ કરવા મહેરબાની કરશો ...
Plz reply...
Name .. Shah vrajesh navin chandra
Mo no ..[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 29, 2017

Updated by vrajesh05678 ** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :17/10/2017, TripCode :1900PANSHRDGJ47, PNRno :G16873248, SeatNo(s) :23, 24, 25, 26, 27, 28, Amt Refunded:Rs. : 2514.00. *

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Bus no. Gj18z2150. Is not printed inside of bus, bus is going to palanpur driver is taking more than 2 hours for clear a distance between vadodara central bus terminal to ahmedabad central bus terminal by using national express way. He is wested 1680 human minit for just saving some diesel which they can adjust somewhere upper level management kindly look into this matter and take it seriously to all drivers are following strictly maintain time period by wasting human hours

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My journey surat to bagdana i booked ticket on 25 oct i try to booked ticket 2 times first time booking not confirmed n amount debited in my account after i will try second time n my booking is confirmed i will request to refund off my first time booking amount this anount should be 1285 so plz process to refund i send you reference number at a booking time

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Address: Mehsana, Gujarat, 384170

Website: Refund Payment

Gsrtc - booking ticket transaction success fully but ticket not conformed.
Gsrtc login id - [protected]@gmail.com
Bus root-shidhapur to surat chokshimill
Picup point - karli visnagar to bharuch zadeshwar x

Sbi net banking transaction ref. No
Igacfrsal7 for rs.586_21. Oct.2017.20:52

So please refund my payment.
Pl do the needful

Regards,
Fulkesh

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Address: Surat, Gujarat, 395009

According to above sub first of all let me mention you the route which is adajan h
To hajira route. Which i travell on daily basis jst bcoz of my job. I m working in bank nd my office time is 10.00.. And you people know how imp it is to reach on time to place like bank.. But the problem i m facing regularly tht is bus time is always mismatch. I dont know why it is happen weather it is bcoz of mismanagement of gsrtc or bcoz bus driver duty.. But i found tht thr is always two bus at the same time or no bus at the time people use to travel.. Even on dt 26.10.17 thr was four bus at the same time means how could i explain tht they r playing racing game or wt else. So here i request you to make bus timing on schedule like every half n hour.. Nd stop this interruption.. Jst improve your service..

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V

Viram Rajput

from Ahmedabad, Gujarat

Oct 27, 2017

Today 22/10/2017 Sunday root- ahmedabad to deodar via mehsana thara

Bus not stop on stand at radhanpur chokdi
And we follow the bus, but the bus driver doesn't stop the bus

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Sir i have booked ticket of bhavnagar to deesa for 26/10/2017. Then the ticket amt rs 223 is debited from my bank account without booking ticket. My ob ref no is gs4524582. So kindly refund my money which is rs 223. Journey date 26/10/2017 seat no 16. Bhavnagar to deesa. Bus is bhavnagar to suigam whose time is 8:30 pm. I have booked ticket on 25/10/2017

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 26, 2017

Updated by Parixit143 I have attached pics regarding this complaint.

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My reservation online ticket ankleshwar to idar date 27/10/17 conformed. But cnfirmation msg not got to me& my transaction 608.00 has completed with icici bank. I booked on 23/10/17 5:00 pm. But not any msg received me. So please my ticket booked msg send me on my mob. No [protected]& vprajapati [protected]@gmai.com.
Passenger name.1) vinod prajapati
2) sonal prajapati
From ankleshwar

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Address: Morbi, Gujarat, 363641

Website: Online gsrtc

My pnr no - g17289044 and g[protected]
Jearny dt is 25/10/2017 morbinew =9:25 hrs but bus not curect time araivel + cancellation process is "time over"
This sistem for costemer
Not perfect says morbi new depo inquiry
Ofiser why this his compelsury dyuti
Last and finally i am not satisfied
And i am no travel to gsrtc bus in next time (No track bus)

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by Daudbhai Qureshi Res.sir (GSRTC)
Please sold timing of araiwel and Departure
And fully order Inquiry ofiser of every Depo
Respect gsrtc costumer thanks

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I

Ishan Thakkar

from Amli, Dadra and Nagar Haveli

Oct 27, 2017

I am complaining about gsrtc bus facilities from bagasara to rajkot.There is too much traffic in the bus.20-30 peoples are going in standing and I am one of them.please take action of this or I want to go for higher authority.it's my humble request ro you is to solve the problem.Thank you so much.

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Address: Bhavnagar, Gujarat

I was travelling from dhasa to ahmedabad on the bus route rajula-ahmedabad. At time 3:35. At the same time accidentally one passenger dropped there for some reason. Conductor (Naresh bhai) taken his ticket and gave me saying that ticket was taken out by mistake from that passenger. As i read carefully the ticket and the time written in ticket was (12:32:16) means it was 2:00pm afternoon. Also my travelling charge was 134 but the conductor taken only 130 saying its okk for the change. This way he corrupted rs.130 from me to his pocket. And knowing all this to me i denied later for the ticket so he said that i can go out and take another bus. As my situation was tough, i was already late for home thats' why i have to take the ticket. For this misbehavior i'm registering this complaint. Please solve it. - thank you.

Oct 24, 2017

Complaint marked as Resolved

Talked with the conductor nd got the solution...

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P

parna gohil

from Mumbai, Maharashtra

Oct 27, 2017

Arrival time of my bus selvas to ahmedabad at surat is 11:15 but now it is 1:40 still bus is not here. I can't cancel my ticket because time is over. In surat depo. There is no one who resolve this situation. So what I have to do for your system to settle down it. Because I know u can't resolve my problem.

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Website: gsrtc.in

I was trying to make an adavnce booking from junagadh to sasangir. Reference no gs4505955. It shows failure but it was cut from account. The details are given below.
Please make it refund or issue the tickets urgently on my mail id

*mandatory field
View booking
Email id:

[protected]@gmail.com
*
From date:

(Dd/mm/yyyy)*
To date:

(Dd/mm/yyyy)*
Status:
*
Submit
Reset
Close
Failure transaction history.
#
Reference number
Journey date 18/11/17 time 13:25
Origin
Destination
Transaction date -
Fare
1
Gs4505955
18/11/2017
Junagadh
Sasangir
23/10/2017
Rs -256

Close

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Ravindra Khandkar Mandatory Field
View Booking
Email Id:
[protected]@gmail.com
*
Failure Transaction History.
#
Reference Number[protected]--------GS4505955
Journey Date 18/11/17 time 13:25
Origin- Rajkot
Destination ---- Somnath
Transaction Dat
Journey Date 18/11/17 time 13:25 service no-1100RJTSMNTEX51

Transaction Date 23/10/17

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J

Jay G.Patel

from Ahmedabad, Gujarat

Oct 26, 2017

To,

GSRTC Staff

We have booked the GSRTC from Surat Central Bus station to Shirdi at the date of 20th October 2017 but, due to some strikes issues in Maharashtra we could not travel for the same via GSRTC.

Please find attachment below of Our E-ticket;

PNR No. G17194917

TRIP CODE: 1900PANSHRDGJ47

Thank you,

Jay G.Patel

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With reference to transaction no. Gs4492409 and gs4492598 dated 22.10.2017 while booking ticket through gsrtc, an total amount of rs. 972.00 was deducted during 2 attempt but ticket has not been booked/generated.

Please see attached photos.

I called many times to customer care and mailed but no response, please help.

Kindly look into the matter and refund the amount as soon as possible.

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Address: Jamnagar, Gujarat, 361001

2 complains about gujarat state road transport corporation:

1) i cancelled my gsrtc bus ticket from jamnagar to dhasa road, journey date: 18/10/2017. Pnr no. G17037390. I still did not get my refund of rs.93.

2) i tried to book bus ticket on gsrtc from jamnagar to dhasa road but ticket not conformed & rs. 141 debited from my account, still i did not get refund. My gsrtc ob reference number is : gs4443553

Kindly resolve my both refund issue as soon as possible

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Address: Kolhapur, Maharashtra, 416234

Dear sir
The complaint regarding new electric connection, we are plan to build new home so we required new electric connection. The electric polls are already provided, the mseb person visited our area 6 month back and he gives promise to complete the activity within week but he will not come again, now 1year left over but still the work is not completed. Now total 10 homes are completed in our area.
So its humble request from our society to complete the work as soon as possible.

Name:- gokul colony society team kaneriwadi.
Dist:- kolhapur.
Bu unit:- kagal.
Pin code:- 416234.
Contact no:- [protected].

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K

kaushal2014

Oct 24, 2017

Sanand- jhalod bus timing is 5:45 but is not start to regular time please not them and take action.t o regular bus.daily bus 20 minit late.so please take action.

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 171

driver not stop bus during night

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refund of money

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refund not received - since 10 days

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i'm complaining about refund of cancellations happen due to bus cancel.

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amount deducted ticket not booked

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for e-refund of my money

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ticket status

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e booking cancelled refund application

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slow driving

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amount debited without confirm ticket

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gsrtc ticket payment refund

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gsrtc bus timing schedule

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money debited without confirming ticket

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reservation msg do not got to me

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timing and cancellations

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doing corruption by returning travelled passengers to other passengers.

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failure of e transaction at your end

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request for the refund

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refund against cancellation

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electric supply/connection not provided.

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