Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,
I have booked online bus from surat to unjha, bus route was selvas to patan. Arrival at surat timing​ mentioned at online is 9:00 pm but actually bus arrived on 11:00 pm. After discussion with conductor and other people we come to that bus actual arrival time is 11:00 pm only. So we are requesting that please correct timing online

* gsrtc m-ticket * amreli to ahmedabad central busstand psngrname manal modi tripcode 2100jfdksngjr47 pnrno : g17181313 jnydate : 18/10/2017 deptime : 23:00hrs seatno (S) : 30 class : gurjarnagri boardingpt : amreli pltform : 8 txn password : dmatafwp please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

I have online book mg ticket where i am informed that bus timing is 11 pm... As a proof i have above past message which i received from you.
It is 11:40 and still bus not arrived.

I am expecting satisfactory answer from your side.

A hard copy of this complied will be received by currior to your office and gandhinagar sachivalay "swagat" division day by tomorrow.

I had very bad experince with gsrtc today..

1. Bus came late for 2 hour and when i asked to inquiry counter, got veru rude answer to wait bus.
2. There is no condctor available im bus.
(Vadodara - amreli 1:30 18/10/2017)
3. Bus has some technical fault due to people got stuck and face many problem due to bus got late.
4. When i reached my place, i asked driver to stop bus, but he didn't gave me any reply and continue drivr but to the bus station, while every bus stop on the spot where i have asked him to stop bus and let me down from bus.
(Driver name : maheshbhai)

I was travelled from ahmedabad to amreli in ahmedabad jafrabad bus route in diwali time on18th oct 2017, i already had reservation so i can easily travel, but there is no way to easy travel and conductor they dont know how to manage customer whole bus is packed from there is reservation or without reservation, conductor didnt manage any customer just roudly said that you carry that much of luggage and seat in the bus n all this is our luggage and we reserve our seat so we can easily manage but it is not like that it is worst service of gsrtc while festival need changes in this and please teach some sense to conductor may it will help to our govt.

Pnr no. - g16928421
Ob reference no.: gs4324676
Seat no. - 19, 20, 21, 22

I have booked 4 seat for baroda to shirdi on 3/10/2017. The booking has been done online and payment is already done by online payment.
We have to go on 18/10/2017, when we reached bus stop they said for the reason of strick at maharashtra no bus is going to shirdi, but our payment has been done.
So we want our money back.
Other details are in this attachment, the pick of ticket.
Thank you,
Wish you will refund our money as soon as possible

Botad st depot thi 6.00 am botad to dahod bus nikali gai che pan jeno time 13.45 pm pochvano time che pan hal 4.30 vagya hova chata pan hal bus pochel nathi hal dahod st bus depo number[protected],[protected] banne number per call karva chhata pan upadta pan nathi to respected sir how can i track the bus and ketla vage pochse jeni jan karva vinanti

On 18th october, i have booked ticket online in baroda - junagadh bus at seat no 3 from vadodara to go to rajkot and this bus is replaced by vaghodiya - junagadh. After bus is departed conductor says that my name is not showing on reservation chart. So i have came back to bus depot and asked in inquiry about bus so they said that bus is departed and vadodara - junagadh is replaced by vaghodiya - junagadh so i said that reservation chart is not showing my name so they said that you had to came here before bus departed for confirmation. I am not responsible for any other confirmation process after booking the ticket. I have booked ticket online from www.gsrtc.in and i want refund of my ticket. This shows the lack of communication in management that they even can’t prepare proper reservation chart and this was my worst experience with gsrtc. Person in inquiry is not responding correctly many times. Ticket pnrno: g17051598

Rs.439.00 was spent on your SBI Card no. ending XX7744 at GUJARAT STATE ROAD TRA on 17 Oct 17. Remaining credit limit: Rs.271, 018.82 Rs.439.00 was spent on your SBI Card no. ending XX7744 at GUJARAT STATE ROAD TRA on 17 Oct 17. Remaining credit limit: Rs.271, 457.82.

Respected sir,
The driver of bus no gj 18 y 5585 of ahmedabad to dahod route sleeper bus, refused to board the bus even the bus was had enough space to stand. He allowed a lady to board the bus and told others to step out. He even misbehaved saying "if you don't step out of bus, i drop you in middle of ahmedabad to umreth". He regularly do this with other passengers. Kindly take strict action for such behaviour towards passengers. Incident day 18 october and time 08:24 am.

We have confirm reservations in amreli ahmedabad bus with name umesh bavaliya and mansi bavaliya for seat no. 29 and 30. We wave hand to bus at iscon as it is nearest bus stop for us. The bus was almost empty, driver saw us, laugh at us but not stop the bus. Is this your way to handle customers. We spend 234 rs and more than half an hour for waiting bus. Please refund my money and do needful. Pnr no. G16997757

I have booked ticket online from mahuva to vadodara sleeper coach on 17th october 2017. On that time 288 dedcute from my account but booking not comfirm and i do not get comfirm booking on this and also refund of that money.
Pls help as soon as possible to resolve my problem.
I have book ticket from gsrtc mail id. :[protected]@gmail.com
Pls give me response asap.

I was advance booking on friday ahmdabad to modasa[protected]
Bt my planing had changed so i had cancelling my booking bt on gsrtc.in nt msg any mail & no. Or even print out me txn password or customer care have nt responded till monday so my time over for cancellations & today they have replying nt possible it...
So i haven't any fault
The service & response r so bad & nudlly by government

Although there is huge rush every day out dated or unusable bus is provided.
Many complaints given to st depo but due to any personal reason or partially old and unusable bus is provided in rout of junagadh to talala. (Gir)

Nearly 70 to 80 nos. Of employee and daily wagers are travelling by this rout..
You are requested to provide proper quality of bus so the journey can be safe on time and costumer does not have to approach private vehicles or travels..
My contact no is as under for it reference.
M [protected]
Kalpesh vasavada.

Dear sir i have booked my three tickets bapunagar to talaja doj:20/10/2017 friday
Sheet no. 3, 4 &22. Deduct money but not receive msg or by mail ticket. How do you do please help. Mo. No. [protected]
What do you do this matter please help. Please find attached my trip code sheet no. Gsrtc give me suggestions on this metter and improve your system
Regards
Marmik patel

My name is chirag patel my journey date 16/10/17 on 03:30am i have booked two tickets boarding from bharuch zadeshwar x to vapi and trip code 230dhdvpiexp51 pnr no g17120848 but bus was not reached till 05:30am so i confused after i have decided to leave station during many times i contect bharuch depo but phone not pick up and also contect toll free no[protected] but phone taken in other side and me contect by bus driver/conducter so please give me refund. Do need full, chirag patel my contect number-[protected] from zadeshwar, bharuch

Dear sir,

We two persons were travelling in gujarat state road and transport corporation bus from rajkot to jetpur today night 16/10/2017 time was about 2 am. We have requested the conductor of bus for stop in jetpur city but he has refused to stop the bus. We requested again and again because it was night and there was no taxi available for hire. Conductor misbehaved with us and told we not required passangers and government paying salary to do such misbehaviors only. He stopped bus at shiv hotel for tea and snacks for 15 minutes. The place was not a proper and safe place for passangers. When we argued you can stop bus at such unsafe place then why not stop in city to drop passangers which required only 5 second time. He answered the hotel owner provides him tea and snacks free of charge daily for each stop at hotel. Sir, i want to know public transport is providing services for passangers or hotel owner who are satisfying conductor's demands. I have seen gujarat state public transportation add about safe journey. I want to ask is this safe journey? And conductor behaviour was proper with us?
Please find the attached photograph which describe you where the bus was stopped and how was the place?

Regards
Bharat

Sonagadh vishnagar
Dated 15/10/207
Arrival time at vyara station 7:30 but not comes on time till 8:16 what passeenger has to expect form gsrtc
Its a pathetic service provided by gsrtc
How can a passenger rech on time
We really sufffer a lot by services of gsrtc
Alway happens firstly with reservation system my account debited but the ticket not booked and i have to follow all the procedure and not get the seat which i want

Dear sir,
I have book online ticket from kheda to rajkot for 16 october2017through gsrtc android app on 15 october 2017 around 3:00 pm. The amount of rs.150 was debited from my account but ticket was not book. The booking references no is gs4416114 and the payment references no is[protected]

Please refund money
Regards,
Sanjay bharvad
Kheda

હેલ્લો સર,
હૂ એક સ્ટુડેંટ છુ, સર હૂ gondal થી rajkot up-down કરૂ છૂ . સર અમે સ્ટુડેંટ કંડક્ટર ના misbehave થી પરેસાન છીએ. because sir lots of bus na counductor gondal by pass utare che je bus gondal નિ અંદર આવે છે તો પન, અને sir બિજુ એ કે એક વાર મા રી sister rajkot thi ek express bus મા બેઠી એ bus નો door બંધ થતો ન હતો સો coundector એ bus ને સરખી કરવા તેને રાજકોટ depo નિ અંદર લીધી એ depo રાજકોટ bus stand karta ધનો દુર છે હવે તેને depo ma jaine te bus ne express mathi convert kari nakhi gurjar magri ma સર અમારી પાસે gurjar nagri no pass na hoy to તેનને મારી sister ne અધ વચે ઉતારી દિધા sir ek girl aa situation ma su kare??

e bus nu name che rajkot-una e rajkot thi 5:30 upde che

એને જ્યરે એ bus ne gujar nagari ma convert કરી એ bus na number hata 0085

sir please response me
THANK YOU

Yesterday, i have used your gsrtc government bus services (Volvo ac seater) but at the dropping pt. One of my luggage was not on the bus. According to the driver, he has given my luggage to some other passenger which was unacceptable.

According to right to info:
I request you to provide me with passenger list including contact number which were there on the bus (Btw bus was almost empty, almost 10 passengers were there)

Bus number plate : gj13 ds 8013
Driver contact number : [protected]

Please help me, as there are some important id-proof and some important medicines in my bag.

Being your regular customer, hoping for the positive reply.

Attached the e-ticket of my booking.

Thanks

Arhant jain
Mob. No. [protected]