Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hi,
We are traveling to baroda to ahmedabad via swarnim express volvo bus.
We are very much disappointed about how to keep luggage inside luggage carrier.
Because there are no man available to guide us.
Wen told driver, he replied rudley that, do not worry, your luggage are absolutely sure wthout ensure or checked... It is not locked

Today (Dated: 15/10/2017, sunday), i traveled by gsrtc bus o[censored]na depot, amreli division (Bus service was from vanakbara to porbandar) from diu to porbandar.in gsrtc's official site it's shows adult far as rs. 139/-, where as in bus conductor ticket shows it as rs. 143/-. It's unexpected from government of gujarat.

I travel from jamnagar to ankolwadi and i’m very disappointed from gsrtc seat arrangement in bus, yesterday i booked ticket from online gsrtc site seat number 21 left side window seat but today i come to travel in bus that time i seen my seat is on right side in middle seat, after all problem is actual seats arrangement in bus and online site is different

Please resolve the issue as soon as possible

Thank you
Vp

I have booked the ticket for today in gsrtc volvo, route is ahmedabad to rajkot. I have booked ticket online from gsrtc website, on your website journey duration is 3:30 hrs. Bus departed from nehrunagar at 5:30pm today. But still the bus is not arrived yet... Give me the reason why it is happen so.. I need explaination for this. If my complaint do not resolve i need to change the transport company. Other private transportation companies are available. Why we choose it because we trust gsrtc but today's incident is bit disappointed for me..

I have booked ticket from jamnagar to junagadh on date 14th oct 2017 for journey dated on 16th oct 2017 through gsrtc android application, bus journey name jamnagar to junagadh gurjarnagari class, seat number 20, and booking reference number gs4400695, and completed payment reference number[protected] through hdfc visa atm, payment has already deducted from my account but still no booking showed. I want money back for that booking reference number gs4400695. Later on as i booked same seat again on second try and booking successful and it charged me again with payment reference number[protected] and booking reference number gs4401550.

Hello recently i had board bus from kalupur railway station to gandhingar
The bus name was bhavnagar express.
The conductor refused to take 10rs coin stating that it is not been accepted at bhavnagar so we cant take it what should i do now government employee are rejecting this.. Kindly do some fruitful steps hoping reply from you soon ;:) thank you

I have booked tikit for bhavnagar to rajula.in bus bhavnagar to veraval. I have wait till 1.5 hour but bus hasnt come and i have to travel through another transportation. I need refund for the same. Pnr for the same is g17063900.
When i have called to the service centre the executive replied we are busy please call after some time.
Refund the reservation money.

Dear Sir

Please maintain seats in volvo .
I am traveling baroda to ahmedabad.
My seat number is 28 window side in the bus. Seat's push back system is not working. When the bus driver is push the break paddle my seats is push me ahead. When bus drive go ahed my seat is go back to behind passangers nee touch and hit his leg also.

This is very ridiculous you take money 216rs for travel charge but no give to comfortable seat.

I regularly travel in volvo ahmedabad to baroda 15 days in a month.

Hi,
I booked 2 persons ticket online today (12th oct 2017) through hdfc bank net banking for travel on 13th october morning 10:30 am. The amount got debited but ticket is not booked.

The hdfc bank transaction id:[protected]

Transaction amount debited: rs. 462

Please refund the money

E-mail id: [protected]@gmail.com
Registered mobile number: [protected]

Regards
Naimish desai

I would like to lodge this complaint against a driver in junagadh gondal local route, bus no. Gj18y 6446 on 12/10/3017, thursday. The driver in this bus misbehaved badly with a passenger who mistakenly caught this bus from virpur station. As soon as he entered the bus, other passengers informed him that this bus goes to gondal not jetpur. That passenger requested the driver to stop the bus but the driver rudely and deliberately didnstop the bus though the bus was in virpur bus station only. The driver drove the bus out of the station where that passenger lost his patience and tried to get off of bus and he struckto the bridge. The driver even didn't seem to repent even though all other passengers in the bus reported him about that passenger. Such drivers must be fired from job.

Dear concerned,

I am writing this mail in a totally frustrated and disappointed state of mind.
This complain is about the irregularity of the bus "visnagar-sanand" which is a visnagar depot bus. The bus number is gj-18-9809.
It's scheduled departure time is 06:30 am but since last 6 months, the bus hadn't departed on time. Today as well the bus has departed at 06:43 am.

This has become a routine now and this is affecting a lot to us as there are approximately 35-40 people commuting on a daily basis from visnagar and surrounding villages towards sarkhej-sanand (Sg highway) for work. Getting late at work results into salary cuts. Have made a lot of complaints verbally at the bus depot but nothing has changed and hence i am writing this mail today with a hope that necessary actions will be taken to ensure that the bus departs from the bus depot on time.

The second issue is that whenever there is any cultural event organized by the government anywhere in gujarat, this bus is provided for the same. I also request you to inform the concerned officials at visnagar depot not to provide this bus into cultural events and keep it running for 365 days a year as we have to face a lot of trouble in reaching to our offices when this bus is not available.

Hoping for quick actions on the above mentioned issues. Please confirm the actions taken by a return mail.

Yours truly,
Krunal maharaja

Am kinjal from visnagar. Regular passenger of visnagar to sanad bus. Bus is visnagar to sanad. Have a time of 6 am morning everyday, but driver and conductor both are lazy so they are coming on 7 am everyday regularly. I they can't fulfill the mention timing then quit their job in india losts of people are looking for job. We passenger are very professional so we have to arrived the one real time of job but we can't arrive at right time about this major issue please solve that. Bus root name visnagar to sanad lokal from visnagar depo.
Your respected passenger
Kinjal patel

Dear sir,
Kindly inform you, that, many time nadiad mahisa bus not came at night shift. Reason of bus not coming is conductor shortage in mahudha depot and bus service provide in gov n political program. So difficult arrived at school and college as per scheduled time. So kindly request to you, service provide regularly. And kindly not cut bus route at night and early morning shift.
Regards
Harshad

Dear sir,

Please find that we have booked 1 ticket on dated[protected] around 16:45 pm from valsad and we have requested for reservation for next day on dated[protected] from valsad to una traveling by vapi-diu bus which is regular route timing is at valsad around 19:45 pm and gsrtc booking officer had booked our ticket for 2 passengers which was required to us and it was sleeper coach bus due to which we have paid extra charges for the same but booking officer not paying proper attention on given journey date and he had printed ticket for journey on same date of[protected] and also we have trusted on his given ticket and as per our next day journey dated[protected] we found that there was printed journey date on[protected] and again we bought another unreserved ticket for the same now sir we are facing fully loss of our ticket amount expense so sir we are harmfully request you to please refund our booking amount as your terms and conditions.

My name is mr. Shyam divecha mobile no.[protected]

Thanks and regards

Date : 10/10/2017
Hello sir this is amit patel from bardoli mob no [protected]
I was traveling daily by gsrtc bus bardoli to surat
I m complain against bus num gj - 18 z - 0186 dharampur to ahmedabad gurjur nagri exp.
Every day this bus can’t stop sahara darwaja, by bus rout is bardoli kadodara sahara darwaja and then surat bus station but every bus directly pass on new bombay market to surat station cox of driver conducter facility
Passenger ask but driver and conducter was very agreesively reply by our question so please submeet my complain against bus num and conductor and driver.

Sir plz jay bharat sathe janav vanu k godhra depo na driver 8863 conductor 24398 date[protected] na roj vaya navi vadi juni vadi poyda gokalpura karel nthi mare vadodara javanu hova thi andajit 6 jetla musafar ubha hata temne lidhel nthi ane musafar sathe dadagiri kare 6 kharab vartan kare 6 aa babate m godhra depo menegar ganava ben ne fariyad karel 6 pn teo ae kai pagla bharel nthi to aap sir ne vinan ti 6 aa driver conductor virudh pagla bharo ne emni badli karo

I was reserve gsrtc bus ticket throw "www.gsrtc.in" on 29th september 2017.
Client number - [protected]
Incident description:
I am present at 20:00 hrs on ahmedabad central bus stand but bus driver without pickup to me bus is the direct move to the highway to highway. I was already ticket booking throw online gsrtc site. I already discuss with bus terminal operator but he is not providing me proper information.

I continuously moved to one direction to another direction for refund my ticket and finally, one operator help me to "re trip" my ticket and finally i am moved to another bus without providing me any booked sit.

My complaint about a bus driver, conductor and ahmedabad central bus stand system.
Please see attached my ticket information.
Currently, gsrtc e-ticket process is not properly.
I hope you will response me asap.

On the route of chhota udepur - mandavi and another kavat - bhuj route, two private transporter buses running before the schedule of gsrtc buses. (Private vehicles no - 9707 & 9973).
This breaks traffic of gsrtc buses and creates a loss of gsrtc buses.

It is a loss of government and also people.
Please stop this practices immediately. This will result in route canceling of gsrtc buses due to less passengers and...

Dear sir.. I traveled 08/10/2017, on root rajkot balambha my ticket number 24aacg5587hizi
Ticket 031088 for rajkot to balambha rs41 but conductor not give me exchange so i request to give till balambha.. He give me instruction that collect exchange rs 460 from depo manager and give me fraudulent answer..
So i try to complain in conductor complain book but she deny

And give me fraudulent answer..
Sir i request you for give her proper rule and regulations..

And how to react with passenger..

Please give her instruction to help passenger

Sir,
I booked ticket for mahuva to ahmedabad krishna nagar stand on date 06/10/2017.
Pnr no:g16963778
Bank txn no:[protected].
Bus has cancelled so i went to depo manager he tell me that bus is cancle and the next bus is 11:00pm night i want refund my total amount i paid through gsrtc and kindly solve as earlier as possible.

Palak doshi
[protected]