Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Although there is huge rush every day out dated or unusable bus is provided.
Many complaints given to st depo but due to any personal reason or partially old and unusable bus is provided in rout of junagadh to talala. (Gir)

Nearly 70 to 80 nos. Of employee and daily wagers are travelling by this rout..
You are requested to provide proper quality of bus so the journey can be safe on time and costumer does not have to approach private vehicles or travels..
My contact no is as under for it reference.
M [protected]
Kalpesh vasavada.

Dear sir i have booked my three tickets bapunagar to talaja doj:20/10/2017 friday
Sheet no. 3, 4 &22. Deduct money but not receive msg or by mail ticket. How do you do please help. Mo. No. [protected]
What do you do this matter please help. Please find attached my trip code sheet no. Gsrtc give me suggestions on this metter and improve your system
Regards
Marmik patel

My name is chirag patel my journey date 16/10/17 on 03:30am i have booked two tickets boarding from bharuch zadeshwar x to vapi and trip code 230dhdvpiexp51 pnr no g17120848 but bus was not reached till 05:30am so i confused after i have decided to leave station during many times i contect bharuch depo but phone not pick up and also contect toll free no[protected] but phone taken in other side and me contect by bus driver/conducter so please give me refund. Do need full, chirag patel my contect number-[protected] from zadeshwar, bharuch

Dear sir,

We two persons were travelling in gujarat state road and transport corporation bus from rajkot to jetpur today night 16/10/2017 time was about 2 am. We have requested the conductor of bus for stop in jetpur city but he has refused to stop the bus. We requested again and again because it was night and there was no taxi available for hire. Conductor misbehaved with us and told we not required passangers and government paying salary to do such misbehaviors only. He stopped bus at shiv hotel for tea and snacks for 15 minutes. The place was not a proper and safe place for passangers. When we argued you can stop bus at such unsafe place then why not stop in city to drop passangers which required only 5 second time. He answered the hotel owner provides him tea and snacks free of charge daily for each stop at hotel. Sir, i want to know public transport is providing services for passangers or hotel owner who are satisfying conductor's demands. I have seen gujarat state public transportation add about safe journey. I want to ask is this safe journey? And conductor behaviour was proper with us?
Please find the attached photograph which describe you where the bus was stopped and how was the place?

Regards
Bharat

Sonagadh vishnagar
Dated 15/10/207
Arrival time at vyara station 7:30 but not comes on time till 8:16 what passeenger has to expect form gsrtc
Its a pathetic service provided by gsrtc
How can a passenger rech on time
We really sufffer a lot by services of gsrtc
Alway happens firstly with reservation system my account debited but the ticket not booked and i have to follow all the procedure and not get the seat which i want

Dear sir,
I have book online ticket from kheda to rajkot for 16 october2017through gsrtc android app on 15 october 2017 around 3:00 pm. The amount of rs.150 was debited from my account but ticket was not book. The booking references no is gs4416114 and the payment references no is[protected]

Please refund money
Regards,
Sanjay bharvad
Kheda

હેલ્લો સર,
હૂ એક સ્ટુડેંટ છુ, સર હૂ gondal થી rajkot up-down કરૂ છૂ . સર અમે સ્ટુડેંટ કંડક્ટર ના misbehave થી પરેસાન છીએ. because sir lots of bus na counductor gondal by pass utare che je bus gondal નિ અંદર આવે છે તો પન, અને sir બિજુ એ કે એક વાર મા રી sister rajkot thi ek express bus મા બેઠી એ bus નો door બંધ થતો ન હતો સો coundector એ bus ને સરખી કરવા તેને રાજકોટ depo નિ અંદર લીધી એ depo રાજકોટ bus stand karta ધનો દુર છે હવે તેને depo ma jaine te bus ne express mathi convert kari nakhi gurjar magri ma સર અમારી પાસે gurjar nagri no pass na hoy to તેનને મારી sister ne અધ વચે ઉતારી દિધા sir ek girl aa situation ma su kare??

e bus nu name che rajkot-una e rajkot thi 5:30 upde che

એને જ્યરે એ bus ne gujar nagari ma convert કરી એ bus na number hata 0085

sir please response me
THANK YOU

Yesterday, i have used your gsrtc government bus services (Volvo ac seater) but at the dropping pt. One of my luggage was not on the bus. According to the driver, he has given my luggage to some other passenger which was unacceptable.

According to right to info:
I request you to provide me with passenger list including contact number which were there on the bus (Btw bus was almost empty, almost 10 passengers were there)

Bus number plate : gj13 ds 8013
Driver contact number : [protected]

Please help me, as there are some important id-proof and some important medicines in my bag.

Being your regular customer, hoping for the positive reply.

Attached the e-ticket of my booking.

Thanks

Arhant jain
Mob. No. [protected]

Hi,
We are traveling to baroda to ahmedabad via swarnim express volvo bus.
We are very much disappointed about how to keep luggage inside luggage carrier.
Because there are no man available to guide us.
Wen told driver, he replied rudley that, do not worry, your luggage are absolutely sure wthout ensure or checked... It is not locked

Today (Dated: 15/10/2017, sunday), i traveled by gsrtc bus o[censored]na depot, amreli division (Bus service was from vanakbara to porbandar) from diu to porbandar.in gsrtc's official site it's shows adult far as rs. 139/-, where as in bus conductor ticket shows it as rs. 143/-. It's unexpected from government of gujarat.

I travel from jamnagar to ankolwadi and i’m very disappointed from gsrtc seat arrangement in bus, yesterday i booked ticket from online gsrtc site seat number 21 left side window seat but today i come to travel in bus that time i seen my seat is on right side in middle seat, after all problem is actual seats arrangement in bus and online site is different

Please resolve the issue as soon as possible

Thank you
Vp

I have booked the ticket for today in gsrtc volvo, route is ahmedabad to rajkot. I have booked ticket online from gsrtc website, on your website journey duration is 3:30 hrs. Bus departed from nehrunagar at 5:30pm today. But still the bus is not arrived yet... Give me the reason why it is happen so.. I need explaination for this. If my complaint do not resolve i need to change the transport company. Other private transportation companies are available. Why we choose it because we trust gsrtc but today's incident is bit disappointed for me..

I have booked ticket from jamnagar to junagadh on date 14th oct 2017 for journey dated on 16th oct 2017 through gsrtc android application, bus journey name jamnagar to junagadh gurjarnagari class, seat number 20, and booking reference number gs4400695, and completed payment reference number[protected] through hdfc visa atm, payment has already deducted from my account but still no booking showed. I want money back for that booking reference number gs4400695. Later on as i booked same seat again on second try and booking successful and it charged me again with payment reference number[protected] and booking reference number gs4401550.

Hello recently i had board bus from kalupur railway station to gandhingar
The bus name was bhavnagar express.
The conductor refused to take 10rs coin stating that it is not been accepted at bhavnagar so we cant take it what should i do now government employee are rejecting this.. Kindly do some fruitful steps hoping reply from you soon ;:) thank you

I have booked tikit for bhavnagar to rajula.in bus bhavnagar to veraval. I have wait till 1.5 hour but bus hasnt come and i have to travel through another transportation. I need refund for the same. Pnr for the same is g17063900.
When i have called to the service centre the executive replied we are busy please call after some time.
Refund the reservation money.

Dear Sir

Please maintain seats in volvo .
I am traveling baroda to ahmedabad.
My seat number is 28 window side in the bus. Seat's push back system is not working. When the bus driver is push the break paddle my seats is push me ahead. When bus drive go ahed my seat is go back to behind passangers nee touch and hit his leg also.

This is very ridiculous you take money 216rs for travel charge but no give to comfortable seat.

I regularly travel in volvo ahmedabad to baroda 15 days in a month.

Hi,
I booked 2 persons ticket online today (12th oct 2017) through hdfc bank net banking for travel on 13th october morning 10:30 am. The amount got debited but ticket is not booked.

The hdfc bank transaction id:[protected]

Transaction amount debited: rs. 462

Please refund the money

E-mail id: [protected]@gmail.com
Registered mobile number: [protected]

Regards
Naimish desai

I would like to lodge this complaint against a driver in junagadh gondal local route, bus no. Gj18y 6446 on 12/10/3017, thursday. The driver in this bus misbehaved badly with a passenger who mistakenly caught this bus from virpur station. As soon as he entered the bus, other passengers informed him that this bus goes to gondal not jetpur. That passenger requested the driver to stop the bus but the driver rudely and deliberately didnstop the bus though the bus was in virpur bus station only. The driver drove the bus out of the station where that passenger lost his patience and tried to get off of bus and he struckto the bridge. The driver even didn't seem to repent even though all other passengers in the bus reported him about that passenger. Such drivers must be fired from job.

Dear concerned,

I am writing this mail in a totally frustrated and disappointed state of mind.
This complain is about the irregularity of the bus "visnagar-sanand" which is a visnagar depot bus. The bus number is gj-18-9809.
It's scheduled departure time is 06:30 am but since last 6 months, the bus hadn't departed on time. Today as well the bus has departed at 06:43 am.

This has become a routine now and this is affecting a lot to us as there are approximately 35-40 people commuting on a daily basis from visnagar and surrounding villages towards sarkhej-sanand (Sg highway) for work. Getting late at work results into salary cuts. Have made a lot of complaints verbally at the bus depot but nothing has changed and hence i am writing this mail today with a hope that necessary actions will be taken to ensure that the bus departs from the bus depot on time.

The second issue is that whenever there is any cultural event organized by the government anywhere in gujarat, this bus is provided for the same. I also request you to inform the concerned officials at visnagar depot not to provide this bus into cultural events and keep it running for 365 days a year as we have to face a lot of trouble in reaching to our offices when this bus is not available.

Hoping for quick actions on the above mentioned issues. Please confirm the actions taken by a return mail.

Yours truly,
Krunal maharaja

Am kinjal from visnagar. Regular passenger of visnagar to sanad bus. Bus is visnagar to sanad. Have a time of 6 am morning everyday, but driver and conductor both are lazy so they are coming on 7 am everyday regularly. I they can't fulfill the mention timing then quit their job in india losts of people are looking for job. We passenger are very professional so we have to arrived the one real time of job but we can't arrive at right time about this major issue please solve that. Bus root name visnagar to sanad lokal from visnagar depo.
Your respected passenger
Kinjal patel