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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025

Complaints 4416

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 17

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I am traveling from bhuj to rajula in bhuj-rajula bus today the bus was stopped at aashirwad hotel as per the bus tender..
The quality and the quantity is zero of this hotel and the behaviour of the owner was too rude towards passanger and bathroom and toilet was extremely dirty when I went there ...
As a passanger I m requesting to you sir, please cancel this tender for good health of your passanger
I hope I will get answer soon take dicision in favour of your loving passanger
Thank you...

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Address: Ahmedabad

GJ 18 Z 8090

Driver ne gadi chalavta sikhado city ma and hiway par
City ma pan hiway par chalave em chalave che

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તા.૨૯/૦૩/૨૦૨૩
સવિનય સાથ જણાવવાનું કે અમે ગાર્ડી કોલેજ(રાજકોટ)ના વિદ્યાર્થીઓ દરરોજ કાલાવડ અને જામનગર થી અપ-ડાઊન કરીએ છીએ.તા.૨૯/૦૩/૨૦૨૩ સમય ૩:૪૧ વાગ્યે ગાર્ડી બસસ્ટોપ એ આવી બસ ખાલી હોવા છતાં પણ ઊભી રાખી નહીં.તેના આવા અયોગ્ય વર્તન ના લીધે અમે દરરોજ ૫:૦૦ વાગ્યા સુધી હેરાન થઈએ છીએ અને સ્ટુડન્ટ પાસ હોવા છતાં પણ પ્રાઈવેટ માં ભાડું ભરીને ઘેર આવીએ છીએ. અને આવું અયોગ્ય વર્તન તે દરરોજ આમારી સાથે કરે છે.
આથી બધા વિદ્યાર્થીઓ ની નમ્ર વિનંતી છે કે તમે આ કંડકટર સામે યોગ્ય કાર્યવાહી કરો .

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Address: Rajkot st depo

તા.૨૯/૦૩/૨૦૨૩
સવિનય સાથ જણાવવાનું કે અમે ગાર્ડી કોલેજના વિદ્યાર્થીઓ દરરોજ કાલાવડ આને જામનગર થી અપ-ડાઊન કરીએ છીએ.તા.૨૯/૦૩/૨૦૨૩ સમય ૩:૪૧ વાગ્યે ગાર્ડી બસસ્ટોપ એ આવી બસ ખાલી હોવા છતાં પણ ઊભી રાખી નહીં.તેના આવા અયોગ્ય વર્તન ના લીધે અમે દરરોજ ૫:૦૦ વાગ્યા સુધી હેરાન થઈએ છીએ અને સ્ટુડન્ટ પાસ હોવા છતાં પણ પ્રાઈવેટ માં ભાડું ભરીને ઘેર આવીએ છીએ. અને આવું અયોગ્ય વર્તન તે દરરોજ આમારી સાથે કરે છે.
આથી બધા વિદ્યાર્થીઓ ની નમ્ર વિનંતી છે કે તમે આ કંડકટર સામે યોગ્ય કાર્યવાહી કરો .

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Address: Palanpur

I'm Doctor from Palanpur
I'm traveling to GSRTC bus since long time this is the first time I have to go with complain about conductor
On 28/3/2023 I was traveling in Khedbramha Depot bus route Khedbramha to Deesa the conductor of bus using slang words and inappropriate sentence when the bus stops in aeroma circle palanpur at around 6:30 evening in traffic since more than 5 minutes and I told him to stepping me out
I was regular passenger pass holder from very long time I never complaint against any one but today the conductor miss behaving a lot
Pager no :
[protected]N
No complain against driver complaining only for conductor which is from Khedbramha depot

I hope you will understand situation
I'm reputed doctor in palanpur and he is insulting me in front of passengers it's not acceptable at all

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Kindly to inform that we are all students of gardi college upp-down daily from kapavad and jamanagar.after 3:30PM bus no.GJ-18J-3510 from Rajkot comes to gardi college but not stop there and if we complaint is filled it gives an excuse that gardi college does not have a stop.as we have daily bus we all students kindly request you that bus should stop at gardi college because no other bus is coming we have to wait at college from 3:30 to 5:00PM and either have studied pass, one has to pay rent in private and come home

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Address: Dhrangadhra

PNR-G[protected]

Date_[protected]

Seat-21, 22, 23

Boarding-

Ahmedabad krishanagar

We allready went to bus stand and bus time was 7:40 am but the bus passed from bus stand.They don't announce about bus. Please I want to refund my ticket

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Ahmedabad to bariya
Ahmedabad thi Upadano time 17:05
Bus Ahmedabad thi rite time upade che
Pan thim me utarte nathe
Date 24/03/2023 na roj bus tim te upde parantu bas driver bus bov slow chalave 6e bus, 45 to 50 ne spedej chle 6e Ane bus hotel par man mutabik ubhi rake 6e tetje

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Shahara darvaja niche nahi liya over bridge liya bhuari gadi number z7750

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Its been more than 1.5 hr that no bus is available from surat to NaVSARI

All the passenger are stuck at udhna darwaja

What to do

Sarkari kaam

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Address: Gujarat

I was booked online ticket from GSRTC app but not get online ticket on mail.
Ticket booking information as below

On 11/03/2023
From Surendranagar to Ahmedabad PNR- G[protected]Ref No- GS[protected]

On 13/03/2023
From Ahmedabad to Rajkot PRN- G[protected]Ref No- GS[protected]

On 15/03/2023
From Rajkot to Ahmedabad PRN- G[protected]Ref No- GS[protected]

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Address: s&ic nagar palka high school, jambusar-392150

Website: [email protected]

તા.૨૧-૦૩-૨૦૨૩ ના મંગળવારના રોજ જંબુસર થી વડોદરા જતી બસમાં આશરે ૧૧ વાગ્યાના સુમારે મુસાફરી કરી રહ્યા હતા ત્યારે જંબુસરથી ૧૨ કી.મી. દૂર ઉચ્છદ બસ સ્ટેન્ડડ પર ટિકિટ મશીન ખરાબ થતાં અમો ત્રીસ થી પાંત્રીસ મુસાફરને ત્યાં ઉતારી દેવામાં આવ્યા તરત જ એની પાછળ પાદરા ડેપોની બસ જીજે૧૮ઝે૧૧૬૯ આવી રહી હતી જેને હાથ કરી બૂમો પાડવા છતાં બસ રોકવામાં ન આવી સદર બસમાં માં પાંચ-છ મુસાફર હતા જે આપ ટિકીટ મશીનથી તપાસી શકો છો .આમ બસ ખાલી દોડાવવાનો શુ ફાયદો ? આ બસ ન રોકવાનું કારણ શું ? આપે આ કર્મચારીઓને પોતાના મન્સવી ઉપયોગ માટે બસ આપેલ છે કે જનતાની સગવડ માટે ? આપ આવા કર્મચારીના જવાબ માંગી શિક્ષાત્મક પગલા લેવા જોઇએ

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Please chaing bus driver .
In bus vagi surat vaghai . In this bus there is no bus no .this is very seriously.
J pick bus from surat to navsari.
Bus driver intensely drive very slow.
And he take 15 minutes in udhana depo for his personal work .
This is very bad that lot of people time west only bus driver behavior .
My hummble request to chainge bus drivers or give training for drive bus .so not West public precious time.may be bus no is 6111
Thanks you.
Please do need full in this matter.
Hope do need full in this Metter.

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GSRTC: PNR:G[protected], DOJ:18/03/2023, Pickup Point:AHMEDABAD NEHRUNAGAR, Time:21:35, Crew No:, GJ-18-Z-3234.
Bus very durty and stinging and condector behavior is very rude and bed and bus window mirrors is broken down please manage public property

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Jamnagar - Junagadh bust is from Dhoraji depo. Same has to be reach nearly at 8.30 pm at dhoraji. But always same bus is late by 1 and half hour. After 7.30 at dhoraji depo incharge not picking-up phone calls.

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Address: Nadiad

Conductor of bus not stopped bus at registered bus stop and even stop he said door will not be open anyway and used informal words behind passengers also i think he is drunk and very rude I request to suspend that person i have bus number and his picture bus number GJ 18 Z 4460

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I traveled last night from Gandhinagar to Veraval (GJ-18-Z-3086) bus and the seat I got was broken. I completed my trip by filling uncomfortable. And secondly the behavior of the bus conductor was very unsupportive.

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ડેપો મેનેજર સાહેબશ્રી
પાટણ
પાટણ થી બેચરાજી જતી બસ GJ 18Z7668 જે બુધવાર ના ડ્રાઇવર શ્રી હરેશભાઈ બસ નિયત સમય કરતા ખુબજ મોડી ઉપડે છે જેથી પહોંચવા માં ખુબજ મોડું થઈ જાય છે અને નોકરી માં અદથી રાજા કપાઈ જાય છે હરેશભાઈ હોય ત્યારે કાયમ બસ મોડી ઉપડે છે અને મુસાફરો ખુબજ હેરાન થાય છે તો આપ સાહેબશ્રી ને વિનંતી કે યોગ્ય પગલાં લેશો

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Address: Kalol

Dear sir,
When I reached Kalol station the bus was about to leave but I asked the conductor to stop and also knocked on the door. And knowing that he was not even looking at me and was ignoring me, the bus was also not full... It is not a good thing to show such attitude towards public passenger .. Very disappointed to see this

Bus No. GJ18Z6607
Date:14 March 2023
Time : 8:10pm
Place :Kalol (pms)

I hope there will be some kind of action or enquiry against bus conductor
Thaking you.
Your gsrtc passenger

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I was not allowed to sit on seats reserved for women as men were occupying those seats

GJ18 Z6105

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