Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I am a regular travelling from anand to rajkot. Previously gsrtc started sleeper coach from dhwarka to baroda. And it was full all time... So st got income also from it. But some how dont know why route is closed... Sleeper coach bus is canclled. Why are you not starting such incomable route...??? Is there any seeting between travel agency and gsrtc??? Inspite of these much customers response for this route then also gsrtc had canclled this route since long time... So we have to travelling by privet travels by paying more amount... Iits totally injustice for public

On dt. 24/07/2017, monday, bus no : gj 18 8022, navsari _mandvi _zankhvav, at 7.30 am, the bus conductor rudely behaved with our school students who boarded from vaghech - pardi, to come to sarbhon high school. He told students " you shoud not catch this bus, i will not stop the bus at school, you all are panoti, i will get you down at bhuvasan before the school.. Pl take necessory action in this regards. Sir, most of our poor students travel by state bus to come to the school.

I m regular passenger of surat-dhanera sleeper bus at certain interval of time. The bus reach ahd. Central bus at midnight 12:15.
On date 23/06/2017 i was traveling in this bus with reg. No. Gj18 z2222 of surat depot with my family and at ahd. Central bus stand my wife had to go to urine so i request driver to hold bus for 5 min. But driver refuse it. And hold the bus at unsafe place in ruins of old bus stand near small tea stall where he can take free tea and compelled to all passengers to go urine at their, at where, there is no any facilities.
Alone lady can't go in lonely place at dark night. So all ladies passengers had to go urine among all gents passenger and when i remonstrate driver about that then he behave me with rude behaviour.
So i request you to take needful action against that bus driver and to authorize bus stand for urine hold especially in night journey.
"hope of cooperation"

Sirji namskar
Vanoivadh to bhuj bus all days lait aati hai or iska time bhi koi fix nahi hai so pls... Sirji help kiji ea or is bus ko regular kiji ea ham 4/5 log jo compni me job karte hai hame roj badi dikkat hoti hai aane jane me bus ka time samkhiyali me evening me 6:30 kai lekin ye bus 7:30 ya 8 baje aati hai so pls sirji esko regular kiji ea or eska time fix kiji ea pls...

I was trying to book volvo bus ticket from baroda to ahmedabad for 20 july 2017 in 7:15 am bus... I made the payment for the same but later i faced an error and hence did not receive any booking details or message confirmation for ticket booking... I checked with gsrtc staff and they told me that i would receive a refund of the same and they suggested me to book another ticket... Thats why i booked another ticket for the same journey... However when i boarded the bus, i came to know that i had two tickets booked on my name... I fail to understand that how come my first ticket was booked... I had neither received any booking details nor any message for booking confirmation... Had i received it, i would not booked an another ticket... I booked another ticket assuming that i would get refund of my first ticket... This is not acceptable at all... Gsrtc is misusing the online facility given to its customers... It is merely cheating on customers to get revenue without providing services... Please ensure that i receive refund for my first ticket... Thanks

Dear sir

Kindly refund my ticket amount 530 due to bus breakdown. My ticket details are as below.

I had tried from cancellation but it showed error cancellation time lapsed.

* gsrtc m-ticket * jamnagar to bhavnagar psngrname arvind kanani tripcode 1920dwkbvnslp15 pnrno : g16098393 jnydate : 19/07/2017 deptime : 23:00hrs seatno (S) : 1, 2 class : sleeper boardingpt : jamnagar pltform : txn password : amrxjuzh please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Kindly refund at earliest.

Do notifie if any details missing

Regards
Paras kanani
[protected]@gmail.com
[protected]

Sir, i am a saurashtra university student.
I have a express student pass jamnagar to rajkot.
Hear, jamnagar depot can not give a gurjarnagri express pass so what can i do???
In miniexpress buses are not allowed to my studemt pass in that case what can i do???
I go to stand incharge but he was not answer to me he said me mini buses are not allowed student pass so what can i do???
Please reply fast...
Thank you sir...

Gandhinagar city service route k6 to vasna (Ahmedabad) at 8.05 am is running since last 25 years. Suddenly route change to pethapur to vasna since one month

Due to this change daily passanger of k6/saibaba/g-6/24 char rasta/ all passanger about 20-22 are not getting the bus.

This old route is full of passanger but sudden decision of bus to be start from pethapur which is not having 5 passanger still getting the bus & if st deppt bus to be start from there there are so many buses starts from sector -28 at that time they extend that instead of our single bus.

Date 15.07.2017.
Bus name: mandvi to tharad
Parcel : mundra to suigam (Kharek 5kg)
As per rule government i had taked ticket. Now driver not tekan parcel. Conductor agree with tekan but provide extra 50 ruppes now this is in india corrupation. Finally i ahve no any idea for parcel is most important to place. So i have compliant to bus station mundra and driver take 50 ruppes and gone.

I want my fir on driver and conductor.

Now a days all bus of palsana to surat is not available after timing 5-00 pm and it not come till 7 oclock we all are employees of gov. Of gujarat. Need bus at time 5-30 for reach to surat.. Palsana is developed as a taluka.. N it has no any transports service. We have compain abt it at surat depot bt they dont give a respose abt bus. They say us that compalin to ahmedabad ofc. Plz needful action for us and help to all passenger.. Also need to say that palsana has a school and students also wait for bus atleast 2 hrs at evening..

The seat that i reserved is damaged. I am neither offored an alternate seat nor a solution. The overhead lights are not working which has turned my travel time into waste. Such a pathetic experience with gsrtc. Why can't they offered quality goddamn it!!!

Pnr g16035898
Ticket id : orps4a
Order id : [protected]
Trip id : 1731nhrnrsrtv46:10854:1:2

We are traveeling gsrtc bus no. Gj 18 z 2105 pali to ahemdabad, we asked tickets from ambaji to ahemdabad geetamandir bus stop, but conductor had given to ranip, saying that both tickets charge will same, and it doesn't matter. At idar shift had changed, new conductor demand to take another ticket from ranip to geetamandir bus stop. We have to bear extra amount

Hii
Myself riyasat
I have been travelling to ahmedabad and our bus stops at mehsana new depo
When i go for toilet there a person ask me 10 rs for using the depo toilet.
I complaint to the tickiting personells but they were too insisting to vasul hafta for toilet.
I told where is itvwritten to give money for it
They told the depo belongs to private company so if it belongs to private company why do you stops bus at that place and is govt too poor to take money for toilets
On one side mr modi have vission for saychalya and you gsrtc mehsana forces people to not use sauchalya
I will even post this to twitter account of mr modi and vihay rupani and to mr kejrival and mr rahul gandhi
Is the reason you make new depos so you can loot people for even going for toilet

Do the necessary action against it or you will too face problem

[protected]@ymail.com

We are students of government engineering college, sector-28, gandhinagar. Our college timing is 10:30 to 17:15. We are travelling through your bus regularly in the evening on sarkhej gandhinagar route at 17:30 & 17:45 from sector-28. Nowadays you have stopped bus service on 17:30 and 17:45 too. Now new bus is available on 17:15 but it is not sufficient for us to reach sector-28 on 17:15 as our clg ends on 17:15 amd morover our college is 2kms away from sector 28 bus stop.
It is our humble request from the college students to start new bus from sector 28 or geb on 17:30 or 17:40.

Respected Sir,
I am Dulari Ahalpara and have booked a ticket from Junagadh to Bhuj as a female seat on the date of 09/07/2017. My PNR no. Is G16027096. I have booked the ticket as female seat and a male person booked seat besides me and on complaing to the conductor the conductor said "We cant help you, there is nothing like male female now a days and any person having ticket can travel beside you".

I also talked with bus depo inquiry and they too gave same reply. I request you to take legal action regarding this and only female can travel beside female booked ticlet at night time for womens saftey. For any further info. Can contact me at [protected].

Hoping for your positive feedback.

Thank you,
Yours faithfully,
Dulari.

Hi Team,

It seems that the conductors of the Gsrtc buses have a lot of workload because while travelling to dhule from surat the bus conductor fell asleep after the hault near songadh for lunch, for me this was a scary thing I thought the driver must also be feeling sleepy. So I woke up the conductor and asked him to check if the driver is feeling sleepy to which the conductor did not even bothered to listen to me and again went back to sleep.

I would like to bring this to your notice because this something extremely serious as the driver is not only responsible for his life but for the lives of all the passenger.

I'm writing this on my way in the same bus.

I request you to take some serious action or I would have to release the pictures to the media.

I have booked ticket of ambaji to navsari for tomorrow 8.7.17. My ticket has washed in rain somehow, the ticket no. Is visible but other info is rarely visible. We visisted navsari depot for reissue tickt by tecket no. Or cancell it. But they sai we can not do it. We go to higher dept but they said to take new tickt. Its not a solution. Pls solve it.

My name is shivani modi & i am traveling from karjan to vadodara everyday through public transport. Today when i gave 10rs. Coins to purchase a ticket from conductor he refuse to accept and asked me to leave the bus on the way as i was not having any other currency notes to give. Although other passenger objected so he let me travel till vadodara city but he said no one accept these coins not even bank. It happened around 9:00 am. I was not able to note down bus number when i was dropped as it was covered with barrier at back side.

Kindly help me out with it as i am facing it every next day.

Gj 18 y 9860 bus number
Bus condactor Misbheive with me. He gives m lot of abuse and say to me I don't gives u journey ticket.. U gives me journey charge. And silenty sit down on ur seat. My journey is sanchore to dhorimana today dt 06:07:2017 in the morning. I am so unhappy and not going other time in Gujarat roadways bus. Because I m not satisfied with ur service. Bcoz ur bus conductor doesn't know to best service provide to passenger.

I am living in chani gam VADODARA and a college going studenr so has to travel to college by bus.
There very low frequency of local buses from channi to vasad .
So we all have to stand for a long time to get the bus and even very less no of local buses stop at our place.
We don't have a bus stand so if there is rain we all get wet.
So aleast increase the frequency of buses and create a stand so we all can wait there for the bus.
Please do a needful quickly.
Even the paass for the students have a hectic procedure.please do it online payment as well so we dont have to join the hands in front of the employee of the bus stand and of the college as well.