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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 181

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D
devilllllll
from Rajkot, Gujarat
Jul 24, 2017
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Address: Anand, Gujarat, 388315
Website: GSRTC

I am a regular travelling from anand to rajkot. Previously gsrtc started sleeper coach from dhwarka to baroda. And it was full all time... So st got income also from it. But some how dont know why route is closed... Sleeper coach bus is canclled. Why are you not starting such incomable route...??? Is there any seeting between travel agency and gsrtc??? Inspite of these much customers response for this route then also gsrtc had canclled this route since long time... So we have to travelling by privet travels by paying more amount... Iits totally injustice for public
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Junagadh - Khedbramha regularly come in Gondal from long time regularly and it is so convenient to all regular passenger but now it gone by pass from Gondal and it disturb regular passenger shedule.

We request to continue it in Gondal.

Vinubhai Patel
Gondal
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    sarbhon High school
    from Bardoli, Gujarat
    Jul 24, 2017
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    Address: Surat, Gujarat

    On dt. 24/07/2017, monday, bus no : gj 18 8022, navsari _mandvi _zankhvav, at 7.30 am, the bus conductor rudely behaved with our school students who boarded from vaghech - pardi, to come to sarbhon high school. He told students " you shoud not catch this bus, i will not stop the bus at school, you all are panoti, i will get you down at bhuvasan before the school.. Pl take necessory action in this regards. Sir, most of our poor students travel by state bus to come to the school.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      prajapatimahesh
      from Mumbai, Maharashtra
      Jul 23, 2017
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      Address: Ahmedabad, Gujarat, 390009
      Website: www.gsrtc.in

      I m regular passenger of surat-dhanera sleeper bus at certain interval of time. The bus reach ahd. Central bus at midnight 12:15.
      On date 23/06/2017 i was traveling in this bus with reg. No. Gj18 z2222 of surat depot with my family and at ahd. Central bus stand my wife had to go to urine so i request driver to hold bus for 5 min. But driver refuse it. And hold the bus at unsafe place in ruins of old bus stand near small tea stall where he can take free tea and compelled to all passengers to go urine at their, at where, there is no any facilities.
      Alone lady can't go in lonely place at dark night. So all ladies passengers had to go urine among all gents passenger and when i remonstrate driver about that then he behave me with rude behaviour.
      So i request you to take needful action against that bus driver and to authorize bus stand for urine hold especially in night journey.
      "hope of cooperation"
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      I booked a Volvo ticket from Baroda to Ahemdabad nehrunagar of 17th July 2017, 8:30 am by the name of Tarlin Bajwa, seat number 16. My transaction failed but my money was deducted from Bank account. I demand a refund.
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        P
        Prabhubhai r
        from Ahmedabad, Gujarat
        Jul 21, 2017
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        Address: Kutch, Gujarat, 370150
        Website: [email protected]

        Sirji namskar
        Vanoivadh to bhuj bus all days lait aati hai or iska time bhi koi fix nahi hai so pls... Sirji help kiji ea or is bus ko regular kiji ea ham 4/5 log jo compni me job karte hai hame roj badi dikkat hoti hai aane jane me bus ka time samkhiyali me evening me 6:30 kai lekin ye bus 7:30 ya 8 baje aati hai so pls sirji esko regular kiji ea or eska time fix kiji ea pls...
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        I booked a Volvo ticket from Baroda to Ahemdabad nehrunagar of 17th July 2017, 8:30 am by the name of Tarlin Bajwa, seat number 16. My transaction failed but my money was deducted from Bank account. I demand a refund.

        vanoivadh to bhuj lait in avery days - Comment #2796040 - Image #0
        vanoivadh to bhuj lait in avery days - Comment #2796040 - Image #1
        I was trying to book ticket on 17/07/2017 i have deducted rs 280 rs 4 times but all four transactions found failled still i have not receive back amount deducted from my account.so please refund my amount in my bank account
        I was trying to book ticket on 17/07/2017 i have deducted rs 280 rs 4 times but all four transactions found failled still i have not receive back amount deducted from my account.so please refund my amount in my bank account
        Valsad-dharampur intercity 11.00 AM on 15/07/2017, driver d'nt stop the said bus on the stop though I put my hand in up position as well as I shouted.and there only 10 to 12 persons in the bus.even conducter ingnor after seeing me, so I wish that GSRTC may take action pl...thanks.
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          M
          Monalijain
          from Coimbatore, Tamil Nadu
          Jul 20, 2017
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          Address: Vadodara, Gujarat, 390022
          Website: Gsrtc

          I was trying to book volvo bus ticket from baroda to ahmedabad for 20 july 2017 in 7:15 am bus... I made the payment for the same but later i faced an error and hence did not receive any booking details or message confirmation for ticket booking... I checked with gsrtc staff and they told me that i would receive a refund of the same and they suggested me to book another ticket... Thats why i booked another ticket for the same journey... However when i boarded the bus, i came to know that i had two tickets booked on my name... I fail to understand that how come my first ticket was booked... I had neither received any booking details nor any message for booking confirmation... Had i received it, i would not booked an another ticket... I booked another ticket assuming that i would get refund of my first ticket... This is not acceptable at all... Gsrtc is misusing the online facility given to its customers... It is merely cheating on customers to get revenue without providing services... Please ensure that i receive refund for my first ticket... Thanks
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            P
            paras2690
            from Vadodara, Gujarat
            Jul 20, 2017
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            Address: Jamnagar, Gujarat, 361005
            Website: gartc

            Dear sir

            Kindly refund my ticket amount 530 due to bus breakdown. My ticket details are as below.

            I had tried from cancellation but it showed error cancellation time lapsed.

            * gsrtc m-ticket * jamnagar to bhavnagar psngrname arvind kanani tripcode 1920dwkbvnslp15 pnrno : g16098393 jnydate : 19/07/2017 deptime : 23:00hrs seatno (S) : 1, 2 class : sleeper boardingpt : jamnagar pltform : txn password : amrxjuzh please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

            Kindly refund at earliest.

            Do notifie if any details missing

            Regards
            Paras kanani
            [protected]@gmail.com
            [protected]
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            I was trying to book ticket on 17/07/2017 i have deducted rs 280 rs 4 times but all four transactions found failled still i have not receive back amount deducted from my account.so please refund my amount in my bank account

            refund due to bus breakdown - Comment #2796038 - Image #0
            refund due to bus breakdown - Comment #2796038 - Image #1
            refund due to bus breakdown - Comment #2796038 - Image #2
            I booked a Volvo ticket from Baroda to Ahemdabad nehrunagar of 17th July 2017, 8:30 am by the name of Tarlin Bajwa, seat number 16. My transaction failed but my money was deducted from Bank account. I demand a refund.
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              S
              Sumeet Kateshiya
              from Chennai, Tamil Nadu
              Jul 19, 2017
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              Address: Jamnagar, Gujarat

              Sir, i am a saurashtra university student.
              I have a express student pass jamnagar to rajkot.
              Hear, jamnagar depot can not give a gurjarnagri express pass so what can i do???
              In miniexpress buses are not allowed to my studemt pass in that case what can i do???
              I go to stand incharge but he was not answer to me he said me mini buses are not allowed student pass so what can i do???
              Please reply fast...
              Thank you sir...
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                D
                Dilip Dhruv
                from Ahmedabad, Gujarat
                Jul 19, 2017
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                Address: Gandhinagar, Gujarat, 382028

                Gandhinagar city service route k6 to vasna (Ahmedabad) at 8.05 am is running since last 25 years. Suddenly route change to pethapur to vasna since one month

                Due to this change daily passanger of k6/saibaba/g-6/24 char rasta/ all passanger about 20-22 are not getting the bus.

                This old route is full of passanger but sudden decision of bus to be start from pethapur which is not having 5 passanger still getting the bus & if st deppt bus to be start from there there are so many buses starts from sector -28 at that time they extend that instead of our single bus.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  A
                  Ashok Prajapati
                  from Ahmedabad, Gujarat
                  Jul 15, 2017
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                  Address: Kutch, Gujarat, 370421

                  Date 15.07.2017.
                  Bus name: mandvi to tharad
                  Parcel : mundra to suigam (Kharek 5kg)
                  As per rule government i had taked ticket. Now driver not tekan parcel. Conductor agree with tekan but provide extra 50 ruppes now this is in india corrupation. Finally i ahve no any idea for parcel is most important to place. So i have compliant to bus station mundra and driver take 50 ruppes and gone.

                  I want my fir on driver and conductor.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    R
                    roshni u patel
                    from Surat, Gujarat
                    Jul 15, 2017
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                    Address: Surat, Gujarat, 395001
                    Website: [email protected]

                    Now a days all bus of palsana to surat is not available after timing 5-00 pm and it not come till 7 oclock we all are employees of gov. Of gujarat. Need bus at time 5-30 for reach to surat.. Palsana is developed as a taluka.. N it has no any transports service. We have compain abt it at surat depot bt they dont give a respose abt bus. They say us that compalin to ahmedabad ofc. Plz needful action for us and help to all passenger.. Also need to say that palsana has a school and students also wait for bus atleast 2 hrs at evening..
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      A
                      abk638
                      from Anand, Gujarat
                      Jul 14, 2017
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                      Address: Ahmedabad, Gujarat
                      Website: www.gsrtc.in

                      The seat that i reserved is damaged. I am neither offored an alternate seat nor a solution. The overhead lights are not working which has turned my travel time into waste. Such a pathetic experience with gsrtc. Why can't they offered quality goddamn it!!!

                      Pnr g16035898
                      Ticket id : orps4a
                      Order id : [protected]
                      Trip id : 1731nhrnrsrtv46:10854:1:2
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        K
                        Kinnari Dhruve
                        from Mumbai, Maharashtra
                        Jul 13, 2017
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                        Address: Ahmedabad, Gujarat

                        We are traveeling gsrtc bus no. Gj 18 z 2105 pali to ahemdabad, we asked tickets from ambaji to ahemdabad geetamandir bus stop, but conductor had given to ranip, saying that both tickets charge will same, and it doesn't matter. At idar shift had changed, new conductor demand to take another ticket from ranip to geetamandir bus stop. We have to bear extra amount
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Jul 10, 2017
                        Shelat's response
                        I have attached ticket so please do it necessary action otherwise I will put in news paper and all the necessary places like government bodile of state.
                        Conductor and driver such not take bother to guide a visitor and create unnecessary cross talk . conductor not put the stop where is it and demand extra Mony for the bus stop...

                        I would like to know you this kind of such people creat untrust in government scheme and government transportation...

                        So please action upon it .
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                          R
                          Raaz1289
                          from Surat, Gujarat
                          Jul 13, 2017
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                          Address: Mehsana, Gujarat, 385520

                          Hii
                          Myself riyasat
                          I have been travelling to ahmedabad and our bus stops at mehsana new depo
                          When i go for toilet there a person ask me 10 rs for using the depo toilet.
                          I complaint to the tickiting personells but they were too insisting to vasul hafta for toilet.
                          I told where is itvwritten to give money for it
                          They told the depo belongs to private company so if it belongs to private company why do you stops bus at that place and is govt too poor to take money for toilets
                          On one side mr modi have vission for saychalya and you gsrtc mehsana forces people to not use sauchalya
                          I will even post this to twitter account of mr modi and vihay rupani and to mr kejrival and mr rahul gandhi
                          Is the reason you make new depos so you can loot people for even going for toilet

                          Do the necessary action against it or you will too face problem

                          [protected]@ymail.com
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            I
                            Ishan Vaghasia
                            from Ahmedabad, Gujarat
                            Jul 12, 2017
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                            Address: Gandhinagar, Gujarat, 382028
                            Website: www.gsrtc.in/GSRTCOnline

                            We are students of government engineering college, sector-28, gandhinagar. Our college timing is 10:30 to 17:15. We are travelling through your bus regularly in the evening on sarkhej gandhinagar route at 17:30 & 17:45 from sector-28. Nowadays you have stopped bus service on 17:30 and 17:45 too. Now new bus is available on 17:15 but it is not sufficient for us to reach sector-28 on 17:15 as our clg ends on 17:15 amd morover our college is 2kms away from sector 28 bus stop.
                            It is our humble request from the college students to start new bus from sector 28 or geb on 17:30 or 17:40.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            We are working at sarkhej. Our college timing is 9.00 to 6.30. We are travelling through bus regularly from mehsana to sarkhej. At evening there is no any bus for mehsana. We have to move daily at adalaj and than pick up a bus or private vehicle from adalaj. Also we need to pick a private vehicle for adalaj from sarkhej.
                            It is our humble request please start a new bus after 6.30 pm from sarkhej to mehsana.
                            As well as there is no any bus stop between prahladnagar to sarkhej. So kindly give one stop for buses between prahladnagar and sarkhej.
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                              A
                              akon smith
                              from Rajkot, Gujarat
                              Jul 9, 2017
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                              Address: Junagadh, Gujarat, 362001

                              Respected Sir,
                              I am Dulari Ahalpara and have booked a ticket from Junagadh to Bhuj as a female seat on the date of 09/07/2017. My PNR no. Is G16027096. I have booked the ticket as female seat and a male person booked seat besides me and on complaing to the conductor the conductor said "We cant help you, there is nothing like male female now a days and any person having ticket can travel beside you".

                              I also talked with bus depo inquiry and they too gave same reply. I request you to take legal action regarding this and only female can travel beside female booked ticlet at night time for womens saftey. For any further info. Can contact me at [protected].

                              Hoping for your positive feedback.

                              Thank you,
                              Yours faithfully,
                              Dulari.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Respected Sir,
                              I am Twinkle Kaila. I have booked a ticket from Ahemdabad to Morbi as a female seat on the date of 02/05/2020. My PNR no. Is G51639564. I have booked the ticket as female seat and a male person seat besides me without online reservation, he took ticket after my complain to conductor and conductor is not supposed to give the ticket to that men . the conductor said "We cant help you, and any person can seat beside you" and I requested him" you can seat any woman beside me but he refused it". Every female are not same behaviour, some of them do not like to seat and also they feel uncomfortable to seat beside any man.

                              I request you to take legal action regarding this problem and only female can seat beside female.

                              Hoping for your positive feedback.

                              Thank you,
                              Yours faithfully,
                              Twinkle kaila
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                                Yog3sh
                                from Dhule, Maharashtra
                                Jul 8, 2017
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                                Hi Team,

                                It seems that the conductors of the Gsrtc buses have a lot of workload because while travelling to dhule from surat the bus conductor fell asleep after the hault near songadh for lunch, for me this was a scary thing I thought the driver must also be feeling sleepy. So I woke up the conductor and asked him to check if the driver is feeling sleepy to which the conductor did not even bothered to listen to me and again went back to sleep.

                                I would like to bring this to your notice because this something extremely serious as the driver is not only responsible for his life but for the lives of all the passenger.

                                I'm writing this on my way in the same bus.

                                I request you to take some serious action or I would have to release the pictures to the media.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  Kinchit
                                  from Pune, Maharashtra
                                  Jul 7, 2017
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                                  Address: Navsari, Gujarat, 396445

                                  I have booked ticket of ambaji to navsari for tomorrow 8.7.17. My ticket has washed in rain somehow, the ticket no. Is visible but other info is rarely visible. We visisted navsari depot for reissue tickt by tecket no. Or cancell it. But they sai we can not do it. We go to higher dept but they said to take new tickt. Its not a solution. Pls solve it.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  I want to complain about hotel avadh who serves bad quality of food. And also there are too many rude people also.
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                                    srmodi1212
                                    from Wankaner, Gujarat
                                    Jul 7, 2017
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                                    Address: Vadodara, Gujarat, 381240
                                    Website: www.gsrtc.in

                                    My name is shivani modi & i am traveling from karjan to vadodara everyday through public transport. Today when i gave 10rs. Coins to purchase a ticket from conductor he refuse to accept and asked me to leave the bus on the way as i was not having any other currency notes to give. Although other passenger objected so he let me travel till vadodara city but he said no one accept these coins not even bank. It happened around 9:00 am. I was not able to note down bus number when i was dropped as it was covered with barrier at back side.

                                    Kindly help me out with it as i am facing it every next day.
                                    +1 photos
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      Jhamn singh
                                      from Muzaffarpur, Bihar
                                      Jul 6, 2017
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                                      Address: Barmer, Rajasthan, 344704
                                      Website: [email protected]

                                      Gj 18 y 9860 bus number
                                      Bus condactor Misbheive with me. He gives m lot of abuse and say to me I don't gives u journey ticket.. U gives me journey charge. And silenty sit down on ur seat. My journey is sanchore to dhorimana today dt 06:07:2017 in the morning. I am so unhappy and not going other time in Gujarat roadways bus. Because I m not satisfied with ur service. Bcoz ur bus conductor doesn't know to best service provide to passenger.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      I have to travel in this bus every monday from Vadodara to shamkhyali. The specified time in reservation ticket is 10.20pm but this bus is always late i.e. 11.30pm and due to this I get late Everytime at work. Kindly do the needful.
                                      In my tour from surat to ahmedabad on 6th july 2017 in 5.30 pm volo wehn i asked for water bottle i was told that this facility is not available anu more..

                                      Also the tv is showing only some gujarati comedy withiut any audio ... whom do you want to intertain ... driver and conductor only...?

                                      Why is that so... ?
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                                        margeel
                                        from Vadodara, Gujarat
                                        Jul 5, 2017
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                                        Address: Vadodara, Gujarat, 391740
                                        Website: gsrtc

                                        I am living in chani gam VADODARA and a college going studenr so has to travel to college by bus.
                                        There very low frequency of local buses from channi to vasad .
                                        So we all have to stand for a long time to get the bus and even very less no of local buses stop at our place.
                                        We don't have a bus stand so if there is rain we all get wet.
                                        So aleast increase the frequency of buses and create a stand so we all can wait there for the bus.
                                        Please do a needful quickly.
                                        Even the paass for the students have a hectic procedure.please do it online payment as well so we dont have to join the hands in front of the employee of the bus stand and of the college as well.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Jul 01, 2017
                                        Ambaliya dilip's response
                                        Mara vistar ma anay bus stop thay but gariyadhar dwarka stop nathi thati. To bus stop thay aevu karo saheb jethi kari students ne taklif no thay
                                        I am student my problem, i all ready use pass, express but express no stop to my area so please sir solutions my complaint.
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