Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello sir,

I have booked a ticket on 21/05/2017. Booking details are here:

Passenger details
Pnr c15577154
Name ravi makwana
Mobile number[protected]
Date21/05/2017:19:05:00
Frombhavnagar
Toahmedabad central busstand
Service1
Vehicle nogj-18-z-0472
No. Seats1
Total: rs. 132.00

But in the bus no gj 18 z 0472 none of my ticket booked, so please refund my 132 rs amount.

I have also complained in bhavnagar depo but they are told me call for helpline number on that day. I have also complained online support forum but none of the response from there. My complaint id is 121691 so please help me.

Your employee base no. 64 working at upleta depo.
On date 24/05/2017 route of bus una-upleta employee not accepting currency worth rs. 100/- printing before year 2005. He said that our collecting person not accept that currency.
So i ask that what is your circular for not accepting rbi notified currency?
Rbi notified currency not accepting is offence of govt. Of india.

I have booked my ticket on 18.02.17 from gandhinagar to amreli thro online. Amont debited from account but ticket not booked.. So many phone calls to your representative on toll free no. Every time he asked for checked nad confirm... Till date we have not received my money baxk... I also confirm with my bank, bank already given a money to gsrtc... Pl do the needful..
Thanks
Samir bagtharia...[protected]

On 23/05/2017, the bus which started from Mundra till Kodinar was held at Bhachav Bus Depo for 2 hr because conductor of the bus left his post due to personal reasons without informing the authorities and passengers. We tried to contact the Mundra bus depo authority Mr. Depak, he was not responding to calls. Afterwards when the passengers contacted the authorities at Gandhinagar and Bhug, then we got a solution for our problem. We submitted a written complain at Bhachav Bus Depo regarding the inconvenience we had to face. It is a humble request to you, please look into our problem and take necessary actions.

Hello, my name is chanubhai parakhiya, im from gondal and daily travel from gsrtc toady i travel from rajkot - bagasra express and i show one sheet is without passenger and a bus tyre on it when i ask to conductor for it he didn't gave proper answer. I am handicap parson you can understand problem of mine to travel standing 35 km its like an hour and when i ask to complain book he didn't gave any answer so please take action again it. Bus time was 19:45 from rajkot to gondal
My mobile number is [protected]
Thankyou

Today I'm journey Dhasa to Ahmedabad at 13:20 our ticket amount rupees 335 I pay 500 conductor not give me return my chang and when I asked​ for Chang that time his behaviour was very bed and say you give me Chang. He was saying I have not a 5 rupees this your responsibility you give me change and after go out the bus. Please you take steps against my compleint. I hope next time his behaviour is good.

Pnr no. G15575039
Trip code : 1731NHRNSRTV46
GSRTC Reference no. GS3789502

Name : Dr. Vimal Jariwala (Surat)

Sub: My worst experience traveling by GSRTC Volvo from Ahmedabad to Surat.

Dear sir,
I travelled by volvo bus on 21st may 2017 from Ahmedabad to Surat.

My pnr no is G15575039

It was my worst experience by traveling through volvo bus.

Jorney started late at 6 pm instead of 5.30 pm.

Tyre got ruptured on the highway near Karjan
Driver still continued to drive upto Bharuch with broken tyre putting life of all passengers in danger on busy highway road.
We reached Bharuch in same condition.
There he stopped at Hotel Ronak and he tried to change tyre but he didn't have instruments, so he waited for other bus to come and give him instruments.
Then he changed tyre and we started journey again.
We reached Surat bus stand at 1 am on 22nd May instead of 11 pm on 21st May.
It spoiled my total day.

I demand my money back along with compensation or I will go for press release as well as legal action.

Dr. Vimal Jariwala
Surat

Sir Jay Bharat sathe janav baby k Godhra depo na driver 2573 potana vatan vaktapura night ni nokri kare 6 aa driver faraj darmyan musafar sathe khub j dadagiri kare 6 vadhu ma avu janave 6 K DC sir pn maru Kai bagadi sakvana nthi. To aa driver no rut badal va vinanti karsoji...

Jay hind... ... ...

Me & my hubby boarded the above mentioned bus at saputara at 9.30 am on 16th may for going to nashik. We are basically from mumbai.

The first thing we notice is that there's no one at information counter to guide us.

Moment the bus arrived the conductor advised everyone to sit in behind seats so me & my husband did the same. At 9.45am when the bus started, a fatherson duo asked us to get up as those were their seats, however since we were sitting in the bus for 20 mins where neither the conductor nor other passengers ever mentioned that the seats were of those passengers, we refused to get up.

The conductor thereafter came and told us very rudely that either we should get down from his bus or sit on the last seats of the bus. Because he spoke in such a rude manner, the other passengers too turned hostile. We asked him that why didn't he tell us before we sat when he had already seen us sitting in those seats but entire journey he went on staring us in accusatory manner. Since we didnt know other mode of transport & as the bus had started, we kept silent however if such is the attitude of bus conductor, a government employee, people from good families would definitely not ride. Also my husband had to sit in seat where adjacent passenger had vomited, all because the conductors behaviour towards us.

Me & my husband decided to travel in gujarat bus instead of taking out our car as we thought gujarat transport service would be better since we have heard our pm - mr. Modi has made lot of improvements in infrastructure in gujarat.

We have already advised our friends & family/ relatives to avoid going in gujarat state transport buses & we will paste this information on all social media/ other travel sites. We humbly request you to take action against such errant behaviour of bus conductors. We have taken photo of bus, let us know if you require it.

On June 16 I had booked ticket for Volvo bus from the central bus stand, Surat for my father in law and his wife. The ticket is for 19th June i.e. Surat to Baroda at 7.30 AM. I have given information about the passenger name, age, gender and the mobile number but somehow he has not filled the information while book the ticket. Anyway I just draw your attention that I have received the ticket and notice that instead of one male and one female the ticket shows two males. I assume the booking clerk having problems with the computer, so I think the result of some mistake at that time. I am enclosing a copy of my booked ticket (without name, gender, age and mobile number) for your kind perusal. I believe the best way to correct the problem would be for better off. Hope you will handle this problem immediately. Thank you.

Respected sir madam.
I m preksha vagadia and i had booked my ticket in volvo from surat central bus stand to baroda central bus stand thrice but at the end of each transection there was an error and reservation had not occured. The transections are done on 18/5/2017. Transections were of rs 293 each amd total amount rs 879. Please kindly look into the refund procesure for the same.
Thank you

Hello i am sunil vala from kalavad [censored]la dis jamnagar i kindly attention about today face a critical problem of shortage of s.t bus in rout of kalawad to rajkot
Last before few days every schedule are properly maintaint but in current week many buses divert or canceled due to govt event that for many important rout cancelled from related depo manager
But they never khow which bus important or unnecessary its direct effective on time schedule of office work
I kindly request please attaend this complaint as early as possible

Dear Officer, I am CS Hemant Kothari, Vadodara. I had booked a bus ticket for Himmatnagar to Pune for 16-May-2017, boarding at Vadodara at 8.25PM. Booking was done online. {PNR- G15506922}. There was no update on mobile if the bus is late, cancelled, route changed, nor any officer at vadoara was able to reply what should I do. When you have email and SMS, cant you atleast send SMS.
1. Details (email & Phone number) you collect for online booking are for usage, not for fun.
2. The people in system need to understand the pain of common man. From 7.40 PM till 10.30 PM I was standing, waiting for bus. Despite several requests the staff at inquiry counter was not able to provide any information.
3. Have you ever checked if the announcements they make are audible? I doubt. The screens for updates are not working or are not visible when a person sits. Nor is the bus board From -To details visible from distance.
4. Can you not have sms updates of the buses when they are scheduled to arrive and mainly to update that it has left an important bus station?
5. Please grant immediate refund of amount paid for booking (including transaction charges) and also pay me Rs. 5000/- (five Thousand) for the mental harassment it has caused due to deficiency in services as per Consumer Protection Act.
Private buses are earning around Rs. 1500 to Rs. 5000 on same route and State Transport system is in the mess. Atleast during the season you should gear up and make the best of the opportunity.

Hello sir
Responsible citizens of india
I was held 4.45 pm surendranagar bus stand and i went to go dhrangdhra but 5.43 time was held but any one bus is not coming in st stand of surendranagar. And i was inquiring office then sir was replied some few time a bus was coming it's a daily answer by inquiring officer. It was a pathetic condition in surendranagar

Dediyapada mama same 4 cage new 5 vage bus ni mag 6e rajpipla depo same bus nathi moklta 4 cage dediyapada this rajpipla h avalanche bhu musafar hoy 6e aavu j same 5 cage pan hoy 6e school name stdunt Bank karmchari teachers amari evi mag 6e k saje 4 vage ne saje 5 vage dediyapada thi rajpipla jti bus hoy exp hoy to pan chalse pan aa time per bus moklo

Sir,
today (Dt.14/5/2017), I had to go to Tankara (dist. Morbi) from Jamnagar with my family.
At 6:06pm a bus of GSRTC (from Jamnagar to Morbi via Tankara) was passing through Bhimvas where we were waitting for bus, between Amber Ckowkadi and Subhash Bridge in Jamnagar City.
I raised my hand to pick up the bus, I also shouted that we wanted to go to Tankara. But the careless driver saw me and ignored me. I ran after the bus but the driver didn't stop the bus. Finally I had to pick the private bus and GSRTC had lose the chance to serve public and get the passenger. Please take action against the driver.

Respected sir
I advance book for Rajkot In ukai batva bus, time 8:45 as per booking but no such kind of bus for this rout. There is no bus similar like that near by time. Many time I inquire for the same at ANKLESHWAR gidc Depot bus I can't get proper answers. After waiting of 1 hour I get bus ukai batva bus there is no any reservation and also not a single sheet available. There is no reservation in same bus so I pay for it. There is not my mistake so please refund my payment for advance booking

Good to hear about the app but I would like to advice you that in the GSRTC App and the website the pick up point for KAMREJ it is mentioned as KAMREJ X in what language does the X means "chokdi" in Gujarati.
Its funny because of this stupid X mark I lost my money and faced harassment as bonus.
Kindly update the X mark with something easy to understand.
We are leaving in 21st century and we want to move with the cashless transaction but if we don't use proper pickup point description than its useless.
Sorry to say I am really disappointed.
Regards,
Mayur Sagar

Maru name ram Patel Vadodara hu aa bus ma month no 2-3 var Jai Chu ne kyare online ticket lu chu pan aa bus Ni condisin Everytime Rasta ma bagdi jaye Kai to problem hoyej che too aava lamba route Ni bus kevi mukvi joeye DEPO manager unge che aaje pan bagdi hati NE 16/4, 20/04 nu Maru refund aapna vadodara na DEPO manager Ni salary ma thi kapi NE mangu chu Nana child biji bus ma sift kare kevu hoy hu mantri Shri NE pan compl karu chu pachu Gujarat Karta to Rajasthan ni baso sari che inquiry karo ne mane reply karo action leva joeye roj Ni aa bus Ni dandli che ketli garmi ma paresani thaye darsion karwa ke su karvu PL very bed service aap badha NE puchi Sako cho 16/04 Na roj samlaji bus bagdi to baju ma muki Didi NE Dwarka nathdwara ful hati 40 passenger ubha bolo confirm mari ticket hati KHERVADA Ni ubho gayo Ni 4 month nu child he me pakdi ne gayo hu family shathe hato nahi to aapna Dr cond NE suite karat so pl I'm very upset I'm compl so inquiry and reply me aavu biji var Na thavu joeye bus Navi muko NE je bus aa route ma mokle che PL action and my refund 16/4, 20/04 OK
Thanks
Ram Patel
[protected]
[protected]@gmail.com

My name dhanraj modi gsrtc ticket pnr no.G15455014 book from Udaipur to rajkot sleeper seat. Reaching at departure point Udaipur bus stand bus conductor said for not accepting booked ticket and say I have to buy another ticket compulsory. Not see even my booked ticket SMS.that conductor was so irritating and replay very ridiculous. This type government employees are responsible for remove trust of people from government.