Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,

I have booked online ticket in anand-nakhatrana bus at 7 pm from ahmedabad central bus stand..
My seat number was 11 and as per online booking my seat is on single side window seat..
But when i sit in the bus the seat was on two seater side and not even on the window side..
When i complain this to conductor he said that it was not his fault. It's the fault of online booking system and he can't do anything..
Please sir solve this problem very soon sothat passengers can travel easily and make their trust on online booking system and gsrtc..
Hoping for quick action from your side..

As above i was travelling in bus name on board was gadhada barvala bus no 8448 and baze number are 1878 and 2279 respectively, the bus departured at 7.45 pm from gadhada swamina to botad and after 21/23 km. The man who was driving the bus stopped the bus and another person who already was in driver cabin has changed to driver seat and started the bus and kept driving, i dont under stand any thing and i tried to ask to the conductor but she was sitting right behind the driver sit, the first row of three sitter passenger seat all the passengers to each station are keeping bus bell them selves at their destination because the lady conductor was sitting right behind the driver seat and was listening something from her mobile via her headphones, i asked the lady conductor for the man who was driving a long way from gadhada to the entrance at botad city was the staff driver or any other person? But she told me that i dont know about that mam and if you wood to know then go to that man and ask your self, that answer was not good by the lady conductor hence i asked to her for complaint book, she told me that i had not complaint book you can do what you can, after all these bad answers i had traied to botad depo telephonic conversation and i got response by mr. Bavaliya vipulbhai he told come at depo botad we will inquire all things. Then at control mr vipulbhai make inquiry to both the drivers one had base number and heavy licence and other who drive the bus more than 21 kilometers had no base and no heavy licence hence vipulbhai gave me paper to lodge the complaint the date was 29/05/2017 and i had a received signatured copy with depo manager botad"s signed by mr bavaliya vipulbhai v but till today no actions taken and informed to me

Dear sir,
My self bharat gabharubhai gaudani
My online payment deducted and transaction failed still not refunded this is to inform that i have booked ticket online on gsrtc website from morbi new to surat central bus stand on 09/06/2017 at 7:00 pm. And return ticket from surat central busstand to morbi new on 11/06/2017 at 074:00 pm. The amount is deducted from my account and e ticket isn't generated and seat was not booked at all... Still not received any refunded amount. I have complained at morbi new but they told me to wait for week till the amount will be refunded to my account. But its already a week passes away... But still can't get my hard earned money back... Take it seriously and refund my money... The details of my transaction is as below,
My mobile no is [protected] and e-mail address is [protected]@gmail.com
Reference no-gs3850323 transaction date-05/06/2017 fare rs.642/- amount deducted from the mehsana urban coop bank ltd a/c no-[protected].

Lunch time.. Bus satkar dhabe pe ruki... Aanadpur spnghad vyar road...
Lunch ke liye 20 minutes ka time diya.. Or 12 minutes me bus leje chala gaya...
Me passengers dhabhe pe reh gaya...10 km bad mene uska picha kiya or usko pakda.. Condtor sahi tarah se bat nahi kar raha... Passenger gine bina hi bus leke chala gaye... Jo condtor ko kam diya gaya passenger ka tickets vagere check karna to usko ginne ka bhi pura farz hee.. E contor ke upar preser karo or sahi tarah se nokri kare.. Thnku
Bus numbers gj 18 z 2110
Vapi depot bus
Journey date 13 jun 2017
Selvas dhuliya

Bus was 2.5 hours late.. My wife has exam around 12.30 pm on same day.. Bus daparted on 6.30 insted of 4 oclk. When she went to enquiry. She got answer like we cant do anything its government bus.. What the hell.. They making bad reputation among soceity.. I will never recomnd again about such # service.. We book it online and on counter we have to listen such #.. Shame on services..

Sir plz jay bharat sathe janav vanu k godhra depo na conductor bej no 9116 potanu vatan vallavpur night ni nokri kare 6 aa conductor faraj darmyan musafar sathe khub j kharab vartan temaj dadagiri kare che ane vadhu ma avu janave che k dc sir pan maru kai bagadi sakvana nthi.. Dc sir na naam par rof jamave che to aa complain made k tarat j aa conductor no rut badal va vinanti karsoji...

Jay hind jay bharat

Respected sir, we are local pass holder passenger from disa to dhanera, traveling regular from disa 9 am and from dhanera 7 pm come back to disa, from last 10 days, the morning bus timing from disais not maintain by bus, on 12 june we, around 20 passholder passenger waiting for bus at disa bus depot, from 9 am to 10.20 am for dhanera local st, but no one st come, when we inquired about bus at inquiry counter the person at inquiry counter have no information about bus, infact every time he just say bus will come, not a single action taken regarding this, pls do something

My reservation from ahmedabad central station to bhuj is not completely done. Ticket is not booked and transection of money should be deducted from my a/c account. And customer care number wasn't respond so please kindly refund my inr236.

Name of customer: gaurav khatri
Date of reservation : 12/6/2017
Email: [protected]@gmail.com
Contact : [protected]
Ob reference number: gs3869552

Regards
Gaurav khatri

I booked the online ticket from himatnagar to surat for 25/05/2017 but i cancelled it on 25/05/2017. But i have not yet received the 747 rupees refund for the cancellation of the bus ticket on 25/05/2017 for the ambaji to bilimora bus till now. The
Transaction id.
Pnr no. G15631927
Trip code:

I mailed to the bus service prior to this also but i didnt get any reply. So i request you to see to it and refund the money as soon as possible.

Yours sincerely
Mahendrsinh

Gsrtc baroda to ahmedabad volvo from baroda central bus stand to ahmedabad nehrunagar bus stand. The bus is almost never on time to start the journey. Moreover the bus timing are changed and the next bus is combined with the previous ones and all the seating arrangement is changed. I don't get the tickets that i have booked online. Right now the bus has been delayed by half an hour to combine the 4:15 and 4:45 one. Also there is no clarity as to which seat to sit

Sanjan bus depot par umbergaon-godhra bue time par nathi aavti.. Bus no samay 8:15 no che pan bus 8:30 -8:45 kalake aave che... Daily job and college updown karta yatri o ne taklif thai che. Yatri o time par office, company and college par pochi sakta nathi.. Aani mathi asar abhyas ane rojgar par thai che.. Aa babat e jarur padta pagla leso e mate amo tamara jawab ni rah josu...
Jay jay garvi gujarat sathe
Jagrut nagrik🙏🏻

આદરનીય સાહેબ, અમારા પત્ની તથા બાળકો રાજપીપલા થી સુરત ખાતે કેવડીયા-નવસારી બસમાં મુસાફરી કરતા હતા. સદર બસ અંકલેશ્વર ખાતે બ્રેક ડાઉન થતાં અમારી પત્ની તથા બાળકો કૃષ્નનગર-સુરત તરફ જતી બસમાં બેસેલ હ્તા. સદર બસના કંન્ડકટરશ્રી નાઓએ ટીકીટ માંગતા કેવડીયા નવસારીની ટિકીટ પાછળ સહી કરેલી બતાવતા કૃષ્નનગર-સુરત તરફ જતી બસના કંન્ડકટરશ્રી નાઓએ જેઓનો બેઝ નંબર ૨૩૯૨૨ છે. ચલાવેલ નથી. અને બીજી ટિકીટ લેવાની ફરજ પાડેલ અને કહેલ કે ટિકિટ નહીં લો તો બસમાંથી નીચે ઉતરી જાવ તેમ જણાવતા અમારી પત્નીએ કહેલ કે ભાઇ આ ટિકિટ લીધેલ છે. આજની તારીખની છે. સમય પણ હાલનો જ છે. તેમ છતા સદર બેઝ નંબર ૨૩૯૨૨ ના કંડકટરે ગેરશિસ્ત ભર્યુ વર્તન કરેલ અને અમો તેમને મોબાઇલ ઉપર વાત કરતા તેઓએ જણાવેલ કે, થાય તે કરી લેજો મારૂ કોઇ કાંઇ કરી શકે તેમ નથી. ત્યાર બાદ અમોએ રાજપીપલાના ડેપો મેનેજરશ્રી વાય.જે. સૈયદ નાઓને પણ સદર કન્ડકટર બેઝ નંબર ૨૩૯૨૨ નાઓ સાથે વાત કરાવેલ તેમ છતાં તેઓ અમારી કોઇ રજુઆત ધ્યાને લીધેલ નહીં અને રૂપિયા ૧૮૦/- ની બીજી ટિકિટ લેવાની અમોને ફરજ પાડેલ હતી. જેથી આ અન્વયે સદર બેઝ નંબર ૨૩૯૨૨ ના કંન્ડકટર વિરૂધ્ધ ખાતારાહી પગલા લેવા તથા કાયદેસર કાર્યવાહી કરવા અને લીધેલ પગલા/ કરેલ કાર્યવાહીની એક નકલ અમોને મોકલી આપવા વિનંતી છે. વધુ માહિતી હુ મારા રૂબરૂમાં જણાવીશ

Dear sir
I am regular passenger of buhari-surat (Intercity) bus 7:12 am. My pick up point at near lijjat papad, valod by pass on state highway. But bus driver and conductor does not stop the bus at 5/6/17
Morning and another 5 passenger with me. Bus driver run away by 120-140 km/hour.
They are talking me use another bus if you have problem. How can told me like this. It's my choice when i want drop and which bus i should pick.
So please punish conductor and driver.
Bus no (Gj18y 9677) surat depo-2

Respected sir,

Many times i used to travel via dholka for anand. I have noticed many times that ladies toilets locked. When we ask at asking window of dholka depo, they answers that he might be inside of toilet just knok, he will be inside and will open the gate or other reason he will around. Further, there is no other space where ladies can go toilet. Gujarat gov. Support clean india and do not toilet in open slogan but government offices doesn't follows it. No one can bear that his/her mother or daughter or sister goes toilet in open. It is very serious issues and take fast necessary action at your end.

This is about a person who sits for "puchh parachh" at bharuch bus stand (In the city) regarding inquiries about bus status. I asked my brother, 12 year old to go and ask about the status of a bus going to ntpc. He was listening but didn't respond. He kept ignoring, talking to his colleague. When he didn't come after 5 min, i went and he did the same thing. He was not answering the phone as well. It kept ringing in front of him. I had to be rude to him and then he responded. I just asked him to do his job at least and respond to people. Isn't that what a citizen will expect from inquiry room?

The ac seater (Volvo) running on the ahmedabad surat route the ac was not working at all gj 18 ax 1779 is the busses no. I request you to kindly look into this matter. Even though we raised this issue with the conductor and the driver no help was provided. We boarded the bus at 12:45 pm at the ahmedabad central bus station. Kindly look into this matter and quickly resolve this issue at the earliest as the ticket charge was very expensive and there is no meaning in booking an ac bus ticket if the ac is not working. Don't just talk about development please provide some also.
Thanking you
Purvil tikku
Seat no. 3
Bus: ac volvo seater gj 18 ax 1779

My self dipak patel living at kapadwanj today my wife is traveling from kaqpadwanj to ahmedabad on 7.20 bus. Bad experience happen with her she don't get sit because regular up down passenger booked sit by throwing their bags on bus sit and said it is my sit get up do not sit hear. My question is that how can the sit book as said manner and other passenger are also paid ticket they also right to sit.
I have try to submit my complain to kapadwanj depo but the depo manager said please give your complain online this is regular problem for us so we cant do anything. Now i am said all buses purchase by up down passenger other are fool.
I want proper justification for said issue otherwise i raised this issue with higher authority also. Bus transport is for public and if they not get the benefit than why we travel in public transport.

Sir,
My bus identify card serial no-69240, icard code no-72693a (R) dated 01 june 2017 and i have a daily passenger concession pass monthly pass no 355033 which is of express bus from valsad to vaghaldhara amount paid is rupees five hundred seventy
Today i set in express bus of santrampur from valsad for vaghaldhara, i showed my bus ticket and bus pass to bus conductor, he checked and told me that bus pass is not accepted and i paid rupees twenty four, please tell me what to do and this is not acceptable in any case. Either bus conductor is not known about pass or bus pass prepared by valsad office is incorrect. Please reply at the earliest.

I mr suresh hadvani traveling from vadodara to junagadh along with my family. Ladies members.in st bus your bus as per below details. Ticket booking has been confirmed.\npnr g15647107\nticket id : oqaji7\norder id : [protected]\n trip id : 2100brdvrlslp15:6690:172:729 \n\nfrom baroda to junagadh at 2100 hrs, 6/1/2017 \n\nname: gsrtc\nboarding point: baroda\nbaroda\nreporting time: 2100\n\nseat (S) #: 7, 8, 9, 6, 3,
Bus was stopped on limdi high way we're no facility of toilet and bathroom. How ladies can do natural break in open. They need water specific when she is in masik peorid. This is violation again natural huma need. My family suffered a lot ad travelled without natural break. Kindly reply, otherwise i will do legal action against gsrtc.

For gsrtc account, my contact no. Is [protected] and email id is [protected]@gmail.com. I was trying since three days, today (01/06/2017 12:21 am) i tried to book a ticket from baroda (Gsrtc joke of vadodara) central bus stand to rajkot central bus stand, but after the process, the money was deducted from my account but the ticket was not booked. I wants my money back from gsrtc joke of online booking site and app, and from joking digital india of modi model. Its a complete fraud.