Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I can book ticket from bhuj to gandhinagar on date 5-6-2017 but my transaction is failed and money is deducted from debit card. I can mail many time to [protected]@gmail.com but no can one reply for this same.
I am very disappointed with gsrtc service.
Please provide details how i can reach to high level for this complaint.

Namearpan vora
Date 5-6-2017
Bhuj to gandhinagar
Please. Confirm the same and give me reply as soon as possible.

I am a regular user of amit nagar to ctm metro link service for to & fro journey.
But i have seen the driver is taking almost 2 hrs reaching to given pickup and drop points. I have seen only one driver i don't know him by name is taking 1 hrs and 30 minutes and also he is not rough driving. So please look into the matter how this travel timing can reduce to 1 hr 30 min and below it for all drivers.
Local travellers and van wala taking advantages of this 2 hr travel time and he take away passengers of public transport.
In peak time i. E morning 7 am to 8.30 am and evening 6 pm to 7.30 pm bus frequency is very poor. So improve bus frequency in peak hrs and reduce travel timing for all drivers.

Jay bharat
Ashrito ne nokri kyare malse sir
Ani sivay amaro udhar nathi sir ane kyare malse sir koi jawab saro apo ane reply apjo sir

Ane ha avo niyam k paissa athva nokri aa koi samsiya no hal nathi paissa ne shu karva thodi akhi jindgi chalse thodu amari taklif samjo saheb
Ane ha sir tame mari jagya hoi to tame shu pasand karo paissa k nokri
Bharti ave tyre nokri kyare clerk ni bharti avse mara a janam avse saheb
Me[protected] ma ashrit tarike clerk ma arji kari che ane nokri no viklap pasand kario che jaybharat

Respected sir, jay hind jay bharat sathe janavanu k ame pote bardoli na rahevasi 6iye, ame upsc ni exam aapva mate ahmedabad khate aavya hata. Gsrtc ni sleeper bus aaram ane koi rit ni hani vagar java mate 6. Ame aaje dahegam ukai ni sleeper ni bus return jaiye 6 je ahmedabad thi 10:50 vage upde 6. Jema amuk pesenger masalo and mava ni pichakari chalu bus ni bar marta hata jena lidhe ghani var amara pr udi ne aavtu hatu. Jethi amare amari baari pn kholi sakya nathi. Ne e pessenger ne keva 6ata e mava ni pichakari marvani chalu ne chalu j rakhe che. Hu tmne aajiji karu 6u k mne aa journey na paisa mane pa6a aapo. Aa 1 var nahi pn 2ji var thayu 6 ne jo aagad pn aavu chalu rese to amare gsrtc ma musafari nathi karvi. Ane tme na aapi sakta hoi to koi vandho nathi ame gsrtc ni same man hani no case karva pn taiyar 6..
Jay hind
Jay bharat

Bus no.9143 was not taken passengers from govt. Engg. College stop on 19-06-17 at 9.55. Various buses is not taken passengers from engg. College next to visat-sabarmati stop even though seating capacity available. Kindly include govt. Engineering college bus stop in point service schedule.in complaint stereotype reply given "we instructed bus driver"

Sir
Jay bharat sathe janav vanu k godhra depo na driver bej no 1615 vallavpur night ni nokri kare che aa driver faraj darmyan musafar sathe khub j dadagiri ane kharab vartan kare che vadhu ma aa driver evu janave che k dc sir pan kai bagadi sakvana nthi to.. Dc sir na naam ni khoti dhamki aape che to aa driver no rut jaldi badal va vinanti karsoji
Jay hind

I had taken a ticket in volvo from surat to ahmedabad and the driver started driving rough from the very 1st second.

Told him to be careful but it made him angry and started driving more rough.

When we told him to be careful and not to cut from 3rd lan to 1at lan imidiately he replied by saying "i will drive like this only if you don't like get dow"

The bus left 16th jun 2017 from surat to ahmedabad at 7 30 pm

He is driving so rough that i am forced to post here during the same trip i am travelling in the same bus at the moment. Bus number is 8254

Dear sir,

I have booked online ticket in anand-nakhatrana bus at 7 pm from ahmedabad central bus stand..
My seat number was 11 and as per online booking my seat is on single side window seat..
But when i sit in the bus the seat was on two seater side and not even on the window side..
When i complain this to conductor he said that it was not his fault. It's the fault of online booking system and he can't do anything..
Please sir solve this problem very soon sothat passengers can travel easily and make their trust on online booking system and gsrtc..
Hoping for quick action from your side..

As above i was travelling in bus name on board was gadhada barvala bus no 8448 and baze number are 1878 and 2279 respectively, the bus departured at 7.45 pm from gadhada swamina to botad and after 21/23 km. The man who was driving the bus stopped the bus and another person who already was in driver cabin has changed to driver seat and started the bus and kept driving, i dont under stand any thing and i tried to ask to the conductor but she was sitting right behind the driver sit, the first row of three sitter passenger seat all the passengers to each station are keeping bus bell them selves at their destination because the lady conductor was sitting right behind the driver seat and was listening something from her mobile via her headphones, i asked the lady conductor for the man who was driving a long way from gadhada to the entrance at botad city was the staff driver or any other person? But she told me that i dont know about that mam and if you wood to know then go to that man and ask your self, that answer was not good by the lady conductor hence i asked to her for complaint book, she told me that i had not complaint book you can do what you can, after all these bad answers i had traied to botad depo telephonic conversation and i got response by mr. Bavaliya vipulbhai he told come at depo botad we will inquire all things. Then at control mr vipulbhai make inquiry to both the drivers one had base number and heavy licence and other who drive the bus more than 21 kilometers had no base and no heavy licence hence vipulbhai gave me paper to lodge the complaint the date was 29/05/2017 and i had a received signatured copy with depo manager botad"s signed by mr bavaliya vipulbhai v but till today no actions taken and informed to me

Dear sir,
My self bharat gabharubhai gaudani
My online payment deducted and transaction failed still not refunded this is to inform that i have booked ticket online on gsrtc website from morbi new to surat central bus stand on 09/06/2017 at 7:00 pm. And return ticket from surat central busstand to morbi new on 11/06/2017 at 074:00 pm. The amount is deducted from my account and e ticket isn't generated and seat was not booked at all... Still not received any refunded amount. I have complained at morbi new but they told me to wait for week till the amount will be refunded to my account. But its already a week passes away... But still can't get my hard earned money back... Take it seriously and refund my money... The details of my transaction is as below,
My mobile no is [protected] and e-mail address is [protected]@gmail.com
Reference no-gs3850323 transaction date-05/06/2017 fare rs.642/- amount deducted from the mehsana urban coop bank ltd a/c no-[protected].

Lunch time.. Bus satkar dhabe pe ruki... Aanadpur spnghad vyar road...
Lunch ke liye 20 minutes ka time diya.. Or 12 minutes me bus leje chala gaya...
Me passengers dhabhe pe reh gaya...10 km bad mene uska picha kiya or usko pakda.. Condtor sahi tarah se bat nahi kar raha... Passenger gine bina hi bus leke chala gaye... Jo condtor ko kam diya gaya passenger ka tickets vagere check karna to usko ginne ka bhi pura farz hee.. E contor ke upar preser karo or sahi tarah se nokri kare.. Thnku
Bus numbers gj 18 z 2110
Vapi depot bus
Journey date 13 jun 2017
Selvas dhuliya

Bus was 2.5 hours late.. My wife has exam around 12.30 pm on same day.. Bus daparted on 6.30 insted of 4 oclk. When she went to enquiry. She got answer like we cant do anything its government bus.. What the hell.. They making bad reputation among soceity.. I will never recomnd again about such # service.. We book it online and on counter we have to listen such #.. Shame on services..

Sir plz jay bharat sathe janav vanu k godhra depo na conductor bej no 9116 potanu vatan vallavpur night ni nokri kare 6 aa conductor faraj darmyan musafar sathe khub j kharab vartan temaj dadagiri kare che ane vadhu ma avu janave che k dc sir pan maru kai bagadi sakvana nthi.. Dc sir na naam par rof jamave che to aa complain made k tarat j aa conductor no rut badal va vinanti karsoji...

Jay hind jay bharat

Respected sir, we are local pass holder passenger from disa to dhanera, traveling regular from disa 9 am and from dhanera 7 pm come back to disa, from last 10 days, the morning bus timing from disais not maintain by bus, on 12 june we, around 20 passholder passenger waiting for bus at disa bus depot, from 9 am to 10.20 am for dhanera local st, but no one st come, when we inquired about bus at inquiry counter the person at inquiry counter have no information about bus, infact every time he just say bus will come, not a single action taken regarding this, pls do something

My reservation from ahmedabad central station to bhuj is not completely done. Ticket is not booked and transection of money should be deducted from my a/c account. And customer care number wasn't respond so please kindly refund my inr236.

Name of customer: gaurav khatri
Date of reservation : 12/6/2017
Email: [protected]@gmail.com
Contact : [protected]
Ob reference number: gs3869552

Regards
Gaurav khatri

I booked the online ticket from himatnagar to surat for 25/05/2017 but i cancelled it on 25/05/2017. But i have not yet received the 747 rupees refund for the cancellation of the bus ticket on 25/05/2017 for the ambaji to bilimora bus till now. The
Transaction id.
Pnr no. G15631927
Trip code:

I mailed to the bus service prior to this also but i didnt get any reply. So i request you to see to it and refund the money as soon as possible.

Yours sincerely
Mahendrsinh

Gsrtc baroda to ahmedabad volvo from baroda central bus stand to ahmedabad nehrunagar bus stand. The bus is almost never on time to start the journey. Moreover the bus timing are changed and the next bus is combined with the previous ones and all the seating arrangement is changed. I don't get the tickets that i have booked online. Right now the bus has been delayed by half an hour to combine the 4:15 and 4:45 one. Also there is no clarity as to which seat to sit

Sanjan bus depot par umbergaon-godhra bue time par nathi aavti.. Bus no samay 8:15 no che pan bus 8:30 -8:45 kalake aave che... Daily job and college updown karta yatri o ne taklif thai che. Yatri o time par office, company and college par pochi sakta nathi.. Aani mathi asar abhyas ane rojgar par thai che.. Aa babat e jarur padta pagla leso e mate amo tamara jawab ni rah josu...
Jay jay garvi gujarat sathe
Jagrut nagrik🙏🏻

આદરનીય સાહેબ, અમારા પત્ની તથા બાળકો રાજપીપલા થી સુરત ખાતે કેવડીયા-નવસારી બસમાં મુસાફરી કરતા હતા. સદર બસ અંકલેશ્વર ખાતે બ્રેક ડાઉન થતાં અમારી પત્ની તથા બાળકો કૃષ્નનગર-સુરત તરફ જતી બસમાં બેસેલ હ્તા. સદર બસના કંન્ડકટરશ્રી નાઓએ ટીકીટ માંગતા કેવડીયા નવસારીની ટિકીટ પાછળ સહી કરેલી બતાવતા કૃષ્નનગર-સુરત તરફ જતી બસના કંન્ડકટરશ્રી નાઓએ જેઓનો બેઝ નંબર ૨૩૯૨૨ છે. ચલાવેલ નથી. અને બીજી ટિકીટ લેવાની ફરજ પાડેલ અને કહેલ કે ટિકિટ નહીં લો તો બસમાંથી નીચે ઉતરી જાવ તેમ જણાવતા અમારી પત્નીએ કહેલ કે ભાઇ આ ટિકિટ લીધેલ છે. આજની તારીખની છે. સમય પણ હાલનો જ છે. તેમ છતા સદર બેઝ નંબર ૨૩૯૨૨ ના કંડકટરે ગેરશિસ્ત ભર્યુ વર્તન કરેલ અને અમો તેમને મોબાઇલ ઉપર વાત કરતા તેઓએ જણાવેલ કે, થાય તે કરી લેજો મારૂ કોઇ કાંઇ કરી શકે તેમ નથી. ત્યાર બાદ અમોએ રાજપીપલાના ડેપો મેનેજરશ્રી વાય.જે. સૈયદ નાઓને પણ સદર કન્ડકટર બેઝ નંબર ૨૩૯૨૨ નાઓ સાથે વાત કરાવેલ તેમ છતાં તેઓ અમારી કોઇ રજુઆત ધ્યાને લીધેલ નહીં અને રૂપિયા ૧૮૦/- ની બીજી ટિકિટ લેવાની અમોને ફરજ પાડેલ હતી. જેથી આ અન્વયે સદર બેઝ નંબર ૨૩૯૨૨ ના કંન્ડકટર વિરૂધ્ધ ખાતારાહી પગલા લેવા તથા કાયદેસર કાર્યવાહી કરવા અને લીધેલ પગલા/ કરેલ કાર્યવાહીની એક નકલ અમોને મોકલી આપવા વિનંતી છે. વધુ માહિતી હુ મારા રૂબરૂમાં જણાવીશ

Dear sir
I am regular passenger of buhari-surat (Intercity) bus 7:12 am. My pick up point at near lijjat papad, valod by pass on state highway. But bus driver and conductor does not stop the bus at 5/6/17
Morning and another 5 passenger with me. Bus driver run away by 120-140 km/hour.
They are talking me use another bus if you have problem. How can told me like this. It's my choice when i want drop and which bus i should pick.
So please punish conductor and driver.
Bus no (Gj18y 9677) surat depo-2