Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Gandhinagar, Gujarat, 382028

Website: www.gsrtc.in/GSRTCOnline

We are students of government engineering college, sector-28, gandhinagar. Our college timing is 10:30 to 17:15. We are travelling through your bus regularly in the evening on sarkhej gandhinagar route at 17:30 & 17:45 from sector-28. Nowadays you have stopped bus service on 17:30 and 17:45 too. Now new bus is available on 17:15 but it is not sufficient for us to reach sector-28 on 17:15 as our clg ends on 17:15 amd morover our college is 2kms away from sector 28 bus stop.
It is our humble request from the college students to start new bus from sector 28 or geb on 17:30 or 17:40.

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A

Ankit Brahmbhatt

from Mumbai, Maharashtra

Oct 2, 2017

We are working at sarkhej. Our college timing is 9.00 to 6.30. We are travelling through bus regularly from mehsana to sarkhej. At evening there is no any bus for mehsana. We have to move daily at adalaj and than pick up a bus or private vehicle from adalaj. Also we need to pick a private vehicle for adalaj from sarkhej.
It is our humble request please start a new bus after 6.30 pm from sarkhej to mehsana.
As well as there is no any bus stop between prahladnagar to sarkhej. So kindly give one stop for buses between prahladnagar and sarkhej.

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Address: Junagadh, Gujarat, 362001

Respected Sir,
I am Dulari Ahalpara and have booked a ticket from Junagadh to Bhuj as a female seat on the date of 09/07/2017. My PNR no. Is G16027096. I have booked the ticket as female seat and a male person booked seat besides me and on complaing to the conductor the conductor said "We cant help you, there is nothing like male female now a days and any person having ticket can travel beside you".

I also talked with bus depo inquiry and they too gave same reply. I request you to take legal action regarding this and only female can travel beside female booked ticlet at night time for womens saftey. For any further info. Can contact me at [protected].

Hoping for your positive feedback.

Thank you,
Yours faithfully,
Dulari.

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T

Twinkle kaila

May 2, 2022

Respected Sir,
I am Twinkle Kaila. I have booked a ticket from Ahemdabad to Morbi as a female seat on the date of 02/05/2020. My PNR no. Is G51639564. I have booked the ticket as female seat and a male person seat besides me without online reservation, he took ticket after my complain to conductor and conductor is not supposed to give the ticket to that men . the conductor said "We cant help you, and any person can seat beside you" and I requested him" you can seat any woman beside me but he refused it". Every female are not same behaviour, some of them do not like to seat and also they feel uncomfortable to seat beside any man.

I request you to take legal action regarding this problem and only female can seat beside female.

Hoping for your positive feedback.

Thank you,
Yours faithfully,
Twinkle kaila

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Hi Team,

It seems that the conductors of the Gsrtc buses have a lot of workload because while travelling to dhule from surat the bus conductor fell asleep after the hault near songadh for lunch, for me this was a scary thing I thought the driver must also be feeling sleepy. So I woke up the conductor and asked him to check if the driver is feeling sleepy to which the conductor did not even bothered to listen to me and again went back to sleep.

I would like to bring this to your notice because this something extremely serious as the driver is not only responsible for his life but for the lives of all the passenger.

I'm writing this on my way in the same bus.

I request you to take some serious action or I would have to release the pictures to the media.

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Address: Navsari, Gujarat, 396445

I have booked ticket of ambaji to navsari for tomorrow 8.7.17. My ticket has washed in rain somehow, the ticket no. Is visible but other info is rarely visible. We visisted navsari depot for reissue tickt by tecket no. Or cancell it. But they sai we can not do it. We go to higher dept but they said to take new tickt. Its not a solution. Pls solve it.

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Vaishali Thakkar

from Vadodara, Gujarat

Jul 11, 2017

I want to complain about hotel avadh who serves bad quality of food. And also there are too many rude people also.

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Address: Vadodara, Gujarat, 381240

Website: www.gsrtc.in

My name is shivani modi & i am traveling from karjan to vadodara everyday through public transport. Today when i gave 10rs. Coins to purchase a ticket from conductor he refuse to accept and asked me to leave the bus on the way as i was not having any other currency notes to give. Although other passenger objected so he let me travel till vadodara city but he said no one accept these coins not even bank. It happened around 9:00 am. I was not able to note down bus number when i was dropped as it was covered with barrier at back side.

Kindly help me out with it as i am facing it every next day.

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Address: Barmer, Rajasthan, 344704

Website: [email protected]

Gj 18 y 9860 bus number
Bus condactor Misbheive with me. He gives m lot of abuse and say to me I don't gives u journey ticket.. U gives me journey charge. And silenty sit down on ur seat. My journey is sanchore to dhorimana today dt 06:07:2017 in the morning. I am so unhappy and not going other time in Gujarat roadways bus. Because I m not satisfied with ur service. Bcoz ur bus conductor doesn't know to best service provide to passenger.

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aksharaval

from Vadodara, Gujarat

Jul 11, 2017

I have to travel in this bus every monday from Vadodara to shamkhyali. The specified time in reservation ticket is 10.20pm but this bus is always late i.e. 11.30pm and due to this I get late Everytime at work. Kindly do the needful.

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Momin Sarfaraz

from Ahmedabad, Gujarat

Jul 12, 2017

In my tour from surat to ahmedabad on 6th july 2017 in 5.30 pm volo wehn i asked for water bottle i was told that this facility is not available anu more..

Also the tv is showing only some gujarati comedy withiut any audio ... whom do you want to intertain ... driver and conductor only...?

Why is that so... ?

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Address: Vadodara, Gujarat, 391740

Website: gsrtc

I am living in chani gam VADODARA and a college going studenr so has to travel to college by bus.
There very low frequency of local buses from channi to vasad .
So we all have to stand for a long time to get the bus and even very less no of local buses stop at our place.
We don't have a bus stand so if there is rain we all get wet.
So aleast increase the frequency of buses and create a stand so we all can wait there for the bus.
Please do a needful quickly.
Even the paass for the students have a hectic procedure.please do it online payment as well so we dont have to join the hands in front of the employee of the bus stand and of the college as well.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jul 01, 2017

Ambaliya dilip's response Mara vistar ma anay bus stop thay but gariyadhar dwarka stop nathi thati. To bus stop thay aevu karo saheb jethi kari students ne taklif no thay

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Ambaliya dilip

from Jalalpur, Gujarat

Jul 6, 2017

I am student my problem, i all ready use pass, express but express no stop to my area so please sir solutions my complaint.

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Address: 395004

Website: gsrtc.in/site

My complaint is that I booked E ticket from GSRTC website. My date of Journey was 23/06/2017 from Palanpur to Surat . My PNR no. is G15903073 and trip code is 1802PLNVPISLP15. My total bus fair is Rs. 1220/-. My Journey time was 18.00. On my travel date, I reached Palanpur bus station at 17.00. and inquired about my bus from depo incharge of Palanpur bus station. But depo incharge told me that my bus which you have booked was not come for some technical reason. Considering above facts and circumstances, I hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige.
My complete details are as under.
Name: Mayur Valjibhai Bhutka.
Mobile: [protected].
Email id: 14mcal014.[protected]@gmail.com, lanetteam.[protected]@gmail.com

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Address: Mehsana, Gujarat, 384170

Respective sir,
Here i am complaining about the not stop bus at bus stop which is given i was waiting for bus at sola bhagvat from where sharkhej unjha bus daily pass between 5 to 5:15pm but today 04/07/2017 this bus was not come to stop and passed away i called for complain about this at unjha depo but they not gave me any reply
So it's my humble request to you to give me a satisfactory reply and i it's not first time with me it's being three time to me and above i complaint to unjha depo about this but they not given me any satisfatory reason to not stop at sola bhagvad

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Address: Kutch, Gujarat, 370001

Website: GSRTC

Booked seat but bus is not comming
Hello sir

i have online booked bhuj to junagadh sleeper bus(21:10) on 3 july 2017 but bus not coming at Madhapar bus stop so i want to refund back so what is process for this . i try with online on GSRTC site but it said time is over for cancellation so what is the process of this . i hope you will give reply me as soon as possible.

My PNR Number : G15993041
Destination : Bhuj to Junagadh(Jakhau to Junagadh bus route)
Date : 3 july 2017
Time of bus : 21:10

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Address: Ahmedabad, Gujarat

Good morning sir
Dear sir
I have problem for the uptown in dhandhuka city the bus is no have coming in my village than a created the problem of studying and I have complaint for this depot but than no approval my complaint and not a good response for all student so those matter we will complaint for online
So, that you have solved we are problems please we have requested for you and I guess the matter in fastly action for u
Thank you
We all student

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Address: Surat, Gujarat, 395009

Hi I m krishna parmar from surat . I do daily up down from surat to Ankleshwar. Whenever I made a pass there are lots of difficulties created by gsrtc officer. My 1st point is . Today I bought ticket coz my pass going for renew whole day gone without pass n gsrtc office wrote date from today 1-7-2017 to[protected] what is the logic I paid 1 day ticket so it was wasting my money also I have to pay after 30 th coz my pass date is 1-7-17 to 30-7-17
Plz do needful other wise close this pass facility

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Address: 380061

Website: Gsrtc

Karjan to morvi driver..at 6:00 pm o clock...the most abusing n rash driver you given to this route...he never stop at the stand n today I follow him to aboard my wife n 2 year old son...he started abusing...i have to call cop...is this the service you provide us n is this the driver you give us n our family...do you think our family is safe?..who are responsible for our family safety?...need an answer n reply n action detail...or you force me to go legal action...waiting instant action n reply from your side...or see tomorrow's news paper head lines...

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Jun 26, 2017

rathod pravin's response Sir,
i have 3 tiket book in round trip rajkot to bhachau date 02/06/17 on gsrtc website and payment by axis credit card amount 384/- & 384/- deduct in my acount but not sow in booking history my ticket not confrem
i try to call on customer care no[protected] but no not working
pls refund my moeny in my acount

Jul 01, 2017

Updated by Mahavir Jhala Karjan to morvi driver met us 6:00 pm at iscon circle Ahmedabad. ..v

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rathod pravin

from Vadodara, Gujarat

Jul 3, 2017

Sir,
i have 3 tiket book in round trip rajkot to bhachau date 02/06/17 on gsrtc website and payment by axis credit card amount 384/- & 384/- deduct in my acount but not sow in booking history my ticket not confrem
i try to call on customer care no[protected] but no not working
pls refund my moeny in my acount

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R

rathod pravin

from Vadodara, Gujarat

Jul 3, 2017

Sir,
i have 3 tiket book in round trip rajkot to bhachau date 02/06/17 on gsrtc website and payment by axis credit card amount 384/- & 384/- deduct in my acount but not sow in booking history my ticket not confrem
i try to call on customer care no[protected] but no not working
pls refund my moeny in my acount

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Address: 396590

Name : Kalpesh Patel
Age : 27
Mo : [protected]
PNR : G15813926
Ref No. : GS3868729
Journey Date : 11/06/2017
Origin : VASDA
Destination : AHMEDABAD CENTRAL BUSSTAND
Trans Date : 10/06/2017
Fare : 228
Status : Confirmed
[protected]-------
POOR SERVICE
[protected]--------
i call and mail but not get any response.
[protected]
[protected]@mail1.gsrtc.in

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Parimal Varmora

from Morbi, Gujarat

Jul 3, 2017

Dear sir,
morbi to sara bus service is un regularly and depot inqiry in answer to any cm program in reserv and last 1 month in unregular in bus for morbi chotila bus please sir our gav in studant up-down in problem please sir regular bus startet

thanks`

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Address: Rajkot, Gujarat, 363621

My name is faimhusen parasara
And contact no [protected]
There are no any bus available after 10:15 for Rajkot to wankaner and so there are so many passenger are facing problem to go home. There are many employees and general public who missed last bus they didn't get any vehicle for Rajkot to wankaner. So you are requested to kindly arrange any bus after 10:15.

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Address: Bharuch, Gujarat, 393001

Website: [email protected]

Dear sir/mam
i was booked 2 tickets from poladpur to ankleshwar booking date:27.06.2017
journey date:28.09.2017, but unfortunately bus was cancelled.so i want to refund my ticket money

PNR Number: G15950929
Seat No/s: 9, 10
Txn Password: emGhb1zY
OB Reference No.: GS3917341

Passenger Information
Name Age Gender
suvarna suresh jadyal 47 (Adult) Female
rakesh suresh jadyal 30 (Adult) Male

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Address: 395004

Whole bus was wet. I told them to clean. They answered the bus was washed so it was wet. How can they not clean bus after washing with water? I want you to tolerate such problem in ur life 1000 times. Then and then i will get to know this # bus. Bus was from gadhda swamina to bhavnagar at 12 pm though it departed at12.21 pm. Lady conductor did not responded at all. Your child is also going to tolerate this. This is disgusting.

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Address: 391110

Website: www.gsrtc.in

I'm complaining about lachharas intercity bus from dabhi depo.
The bus is very irregular and almost every time late nevertheless it's never going to reach you to destination on time because it's very slow.
I know bus is no slow that the driver whose driving is very slow driving.
Every Saturday it's never come.
Please look into these matter and take necessary actions.

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Jun 24, 2017

Updated by rohan khatri I'm complaining about lachharas intercity bus from dabhoi depo.
The bus is very irregular and almost every time late nevertheless it's never going to reach you to destination on time because it's very slow.
I know bus is no slow that the driver whose driving is very slow driving.
Every Saturday it's never come.
Please look into these matter and take necessary actions.

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S

Sagar Trivedi

from Ahmedabad, Gujarat

Jun 26, 2017

I had booked ticket 1 june 2017 but ticket was mot booked because a server doun problem and my money is cut but and your customer care mamber said that it is returns your account but still not cash back in my account please tell me haw much time u require cash back

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Address: Kutch, Gujarat, 382023

To
The Depo manager
D.S.T.R.C.
Ahmedabad
Sub: Start New Bus From Sarkhej to Gandhinagar G.I.D.C. AT-8.00 AM Up
Daer sir
Pl. give start new Bus Frome sarkhej to Gandhinagar G.I.D.C. AT 8.00 UP SARKHEJ
AND IN Evening Start at 5.30 from Gandhinagar G.I.D.C. TO Sarkhej
No bus frome Gandhinagar G.I.D.C. TO Sarkhej, we are Daily up down passenger

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Dear sir,
Please take a note that the bus fatehpura to visavadar the timing of that but showing in online when came to nadiad is 6.20 pm. Instead of that timing every time that bus came in nadiad at 7.45 to 8.00 pm. If we asked to depo manager and conductor of that bus they always said that this bus came in nadiad at this time only the timing shows in online that is wrong, they can't change it, every time we have to sit almost 2 hours. So my humble request you to kindly change the timing in online platform so we came at that time only especially in monsoon season.

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N

nskacha

from Ahmedabad, Gujarat

Jun 26, 2017

During booking from Ahemdabad to Rajkot with GSRTC bus on data[protected], transaction done but tickets not booked and not getting confirmation mail in mail id but money got deduct from bank account with ticket booking reference number - GS3901931 (BUS DETAILS : Ahemdabad central bus stand to Veraval time 19.10 ).

Difference of timing online and arrival in depo - Comment #2769441 - Image #0

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S

Shabbir Marfatiya

from Ahmedabad, Gujarat

Jun 26, 2017

Respected Sir/Madam,

I am engineering student studying in Government Polytechnic Gandhinagar, The bus route named Ahmedabad to GIDC Gandhinagar coming via ST, Sarangpur, Kalupur at 7 am is not coming since many days. Due to this many students have to suffer. Therefore please re-start route as soon as possible.

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 182

New bus arrangement

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Male seat booked beside female seat

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Conductor sleeping during the journey

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About ticket issued or cancelled

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Not accepting 10 rs coin

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Bus conductor Misbehave

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No bus stand

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GSRTC E ticket Refund

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About non stop bus at stand given

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Booked seat but bus is not coming at Stop

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Dhandhuka depot no bus in kanthariya students problem for up down

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Daily pass

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Most abusing and rash driver

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Online Ticket booking but no bus come and not get refund.

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There is no bus after 10:15 for Rajkot to wankaner

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Refund e ticket

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Dirty bus

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About services

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Start New Bus From Sarkhej to Gandhinagar G.I.D.C. AT-8.00 AM Up

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Difference of timing online and arrival in depo

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