Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

CHANGE IN BUS CATEGORY
To,

Depot Manager (Mehsana Bus Depot- Modhera X Road),

This is with reference to subject matter, all the buses to Ahmedabad which were express service of timing 06:00 to 07:00 and now it has been changed to Gurjarnagari Bus. With this immediate effect of a change in bus category, we are facing problems of getting the bus on time and being delayed at work/ study late every day.

We are requesting you to change the categories of some buses to express as it was earlier or else introduce new buses originating from Mehsana to Ahmedabad and ahead.

We are expecting a swift response of your good self on this matter.

Thanking you.

Dhruv Modi

Respected sir,
I'm Deval B Desai, a student of Naranlala MBA College, Navsari have a complaint that at 09/03/17 in morning time from 7.00 AM. i was waiting for the Bus for travel to Navsari at Chikhli Bus depot. I was seat in GJ 18 Y 6633, Navsari local. I have student pass from Chikhli to Navsari and, than also she said me forcefully that take a ticket otherwise went out of the Bus and misbehave with me. The stamp of Navsari depo is rubbed slightly on my photo. But she doesn't even listened me. she needed to be check my photo but she don't. And she given me a ticket from Chikhli to Navsari.
Please refer it and solve this problem to satisfy your customers.
Thank you
Deval Desai

Respected sir,
After frequent request bus name halvad-limbali (Depo-limbadi) is not stopping at dhragadhra court stop timing 5-00 pm. And today actually after seeing the passengers, driver & conductor have intensely not stopped the bus & we have to come by auto for catching the bus. So it implies that there is no meaning of monthly pass of drangadhra court stop & we have to extra pay for auto.

Banskanthana na palanpur taluka na gadh gam ma te b.k. ma shothi motu gam 6 ne pan taya 2:00 pm thi 5:00 vagaya shudhi koi bas n aavti hovathi bas chalu karvani vinati ane 4 vage jevi katara mesar bas chalu karvani vinti kariye 6iye. Because pal to gadh katara ni savare 7 vage bas jay 6. Pa6i saje 7:00 vage vadani bas jay 6 . To amane aatli bas chalu karvani vinati kariye 6iye.
Online koi fon pan upad tu nahi

Respected sir,
I am the student milan patel have a complaint that at 6/3/17 evening from 7 pm i was waiting for the bus tharad to krishnanagar at modhera bus terminals mehsana. The time of bus was 7:20 but it reach at 7:40. I was sit in that bus at that time i have a student pass, than also he said me forcefully to take ticket otherwise went out of the bus...
I had given reason for the late coming because of my project but he never hear and started misbehaving with a person saying that we are 52 and u are alone, saying these type of words. When my father came a krishnanagar, he started misbehave towrads my fathet also,
The bus number is gj 18 z 0454. Please take the legal action against him sir.

This is to inform that i have booked ticket online on gsrtc website from anand to saputara in bus on 4 Jan 2017. Time 1.00 P.M. From Anand. The amount is deducted from my account and transaction was failed. Still not received any refunded amount and it was done three times and all the times it was same result. amount was deducted but showing transaction failed and could not book the ticket. i talked to customer care but they told that it will be refund in 28 working days.

I am regular passenger pass holder of GSRTC.
I do up-down from prantij to sarkhej.
From last some days some buses were not stopping at prantij highway stop as they were not full specially I had experienced bus no GJ 18 Z 0815.(Mini bus-Driver cum conductor)
This bus is coming at 08.05am at prantij highway stop.
So, today I took photo for proof.

please take action against this driver.

I am travlling ahmedabad to dahod by gsrtc bus no gj 18 z 0559 anand depo bus i ask driver about speed driver reply me that speed control by 60km/h. This is express bus but going like local bus. I giving exprees rent so take legal action on it. My tickit no is 038325. Date 3/3/2017. This bus is gujanageri i am gving extra for this and going like local bus. Plz refund bus rent all pessenger or start all local bus.

I am travelling in Bus no GJ18 Z2161 Krushnanagar- Jafrabad on dt 2/3/17. I booked my ticket online vide no. My PNR no G14724348, my seat no is 1. The bus already 30 min late coming at central bus St, Bus hault at Bagodara bus St at 11:40 PM. I am going to purchase Icecream at stall no.2 in Bagodara St stand, the Icecream cup MRP printed Rs 15/- but the stall owner demanded Rs 20/- so I refused & asked it is wrong. but he replied " Ahi to aavu j chalse Je thay e kari lejo"
I want strong action on the owner of stall no 2, like cancel the licence if allotted. I am able to pay but general public not able to pay. plz inquire the matter seriously & take action with reply me.
Thanks
Manish M Parmar
Email: [protected]@yahoo.co.in

In early morning express buses not coming for going to sidhpur to mehsana and many conducter not allow student pass in his bus. So it is our humble request to provide express bus at 5.30a. M. To 7.00 a. M. And instruct conducter to allow student pass at early morning we will grateful if our complaint will resolve as fast as possible because students have to suffer in there exam

I was booked my bus ticket Bhavnagar to Baroda but the bus conductor was not picked up me at RTO CURCLE. I was trying again and again to stop the bus. But he can't stop the bus. My ticket detail is in under. Please try to solve my complain & bring the solution if this matter please try to best... All the best ... Thank you... I will waiting for your response..

Dear sir
Bus amreli division depo Dhari ni bus
Satadhar to Bhavnagar ma Dhari thi Aki sathe be bus upadati hova sata a bus ma vidhathi beshava devama Ave se moti AG's Vala ne tapalik pade Bhavnagar Java mate jagya nathi malati ak j bus Dhari to Bhavnagar salti hova thi pasegar tapalik
Pade se mini bus se vinati se k pahela ni Jem vidhathi Les pashi karava vinati se
Ak pasejar

Sir,
I traveled by express bus bayad-kapadwanj everyday but every monday and tuesday the bus root vadodra-bayad delux express bus driver no accepted to student pass and ran away.The pass type is express.please i request you to action on this complain.
The student consession pass type is exprss but bus driver not accepted pass and ran away every day.

Today I m traveling in gsrtc Volvo bus Surat to Ahmedabad . I told conductor and driver for stop the bus in hotel they can't stop this is nonstop bus . It's 6 hr journey. They told call to Mr. Chaudhary. But he can't help me. Chaudhary told talk with Mr. Parmar. I called Mr Parmar . He also not help. He asked talk to MD . Nobody help passenger. Very bad service.

This is to inform that i have booked ticket online on gsrtc website from rajkot to mahuva in bus jamnagar mahuva on 20 feb 2017.. Time 5p. M. From rajkot. The amount is deducted from my account and transaction was failed... Still not received any refunded amount and it was done two times both the times it was same result amount is deducted but showing transaction failed and could not book the ticket
Want the amount refund amount for both the times

Dear sir/mam
This is to inform you that last time I was traveling to Gozaria through S. T bus. There is some men seated in reserve seat of women. We requested them to vacant this reserve seat. They deny & quarrel with us. They said nobody is following this rule.Even conductor & driver not fully supported to me.
According to rule of reservation they have to vacant the reserve seat.
Please find my details of journey
Bus no-GJ-18-Y
9642
Conductor name: Imtiyaz Bhai
Journey date- 11/02/2017

Whats rule boss
Ek side aap bus me no smoking add dikhate ho aur dusri side aapke hi staff vaale smoking zone ka rule todte hai
And seniour cityzen ke saath ka nature bhi bahut ajib hai sir.

Bus route
Palanpur-vadodra-karjan
Date[protected]
Ahmdabd to palabpur ke route
Bus no.
Plz say him
Follow rules and give respect
Thnx

GSRTC suggest people to book tickets through website/Application.
So many people try to book tickets from official website of GSRTC.

In this system so many payments are failed due to some technical issues.
GSRTC DID NOT GIVE A REFUND THIS FAILED PAYMENTS TO CUSTOMERS.

I request you to kindly investigate this matter for lacks customers.

When we call to customers care of GSRTC they did not give answer and disconnect the call of customer

Krishnakant patel
Kapadwanj

Respected sir
your travelling GSRTC service was good but in route Porbandar-bagdana and mahua i was regular travelling but when at lunch time your bus was stop(Halt) at madhavper(ghed) ya veraval at 13:00 near about but there not any facility availabe so please tell about this condition and change Halt please sir
સાહેબ ગાઠીયા ખાય ને દિવસ ના નીકળે
Thank you

My complaint is that I booked a E ticket from GSRTC website. My date of Journey was 09/02/2017 from Vadodara to Amreli in Express class.

My PNR no. is G14508590 and trip code is 1500CPRBGREXP51. My total bus fair is Rs. 185/-. My Journey time was 5:40p.m. On my travel date, I reached Vadodara Central bus station at 4:45 p.m. and inquired about my bus from inquiry office and i dont get any perfect answer from them.And i wait for my bus 2:30 hours like I was waiting for my bus like 7:30 pm and then I travelled from another GSRTC bus.But my reservation was not work there and thats why I paid full amount again to the conductor.

He further told me that you would claim refund of amount of bus fare from GSRTC online.

He also told for further details you can ask to depo incharge.when i ask to depo incharge they told me bus is from Chhota udaipur so we can not give any perfect details. So i search the contact number of Chhota udaipur bus station. After that I get details that bus was cancelled.

Considering above facts and circumstances, I hereby request you to please credit amount of bus, in my bank account online as earliest possible and oblige. My complete details are as under.

Name: Mayank Gandhi, Booked by: Guest([protected]@gmail.com)
Mobile: [protected] Email id: [protected]@gmail.com