Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Amreli, Gujarat, 365560

My compliant is in reference to the irregularities of buses and specially the bus destined to Porbandar.. That perticular bus came frequest late there are a lot of passengers who are travelling regularly on this route but it won't shown up on time. That bus is run between BHAVNAGAR TO PORBANDAR an it's official arrival time is 10.10 but it never showed up before 11 and some time it came across or past 12.. The passangers are getting sick of waiting for that long on frequent basis. So therefore i am humbly request you to take up this matter to appropriate level and resolve the same for smooth functioning of our rural society.

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I was travelling to bhavnagar from ahmedabad location, in bagodara station the canteen servies is not good, they are taking heigher price then actual prise also that shopkeeper refused to take new 10Rs note, when i told this to nearby standing police men he said that that matter is not under me and suggested me to go and complain to manager, as it was around 6:30PM office of that manager was closed.
Please try to resolve the issue

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 24, 2017

Updated by sagar gohel 10 Rs new coin instead of 10Rs note in above complain

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B

Bavaliya Bipin

Feb 3, 2020

I'm travelling b. ...to Ahmedabad bus stop at bagodara station and I observed condition of food and special for water.. highest rate of water 1pouch-3rupees and cantin service is very bad

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Address: Surat, Gujarat

Website: ww.gsrtc.com

Non Receipt of E-Ticket
Dear Sir,

I have booked E-ticket from Surat to palnpur round trip and Surat to palnpur Single trip.

GSRTC online Ticket booking on 24/3/2017 and after submit option from GSRTC site

amount is being debited from my SBIBank Account but I did not get E-ticket.

My OB Reference of Bus is GS3546257, GS3546284

However, till date the same amount is not credited to my account.

Kindly do the needful, since there is helpline number or complain number[protected] available but not working.

Photo Copy of Statement from SBI Bank Account of that debited amount is attached herewith.

Kindly do the needful Sir

Thanking You,

+1 photos

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Address: 394210

Website: Gsrtc.in

Neeta patel, udhna, surat
Udhna to navsari no bus in. morning 6:00 am to 7:00 am.. So start bus between 6:00 am to 7:00 am. Approx 6:30 am udhna to navsari... Like me any more has problems to travel udhna to navsari in early morning.. So plz take action... Thank you.. In morning bus ankleshwar _ dharampur closed so many has problems to travelling udhna _ navsari... Thank you...

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Dharmesh Gosai

from Rajkot, Gujarat

Mar 24, 2017

Resp sir, Today I've just visited to Nadiad old bus station. I have inquired about the timing to go Vadtal after 6:00pm. Office on duty said that there is no time for Vadtal after 5:20pm.
Sir How can villagers return back at home with out transport facility?
Pl.look in to matter and oblige.
Thanks

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Address: 380015

Website: GSRTC

I have booked Ahmedabad To Jamnagar Bus Ticket in the Name of Raval Bipin Labhshankar date:[protected].Bus Time is 20.15 But up to 11.39 it was Not come to Nehrunagar. So I have travel by another bus which zerox copy attached herewith. So please Refund my amount RS:205/- as early as possible. My OB Reference No:GS3528735. My Account No is [protected] SBIN 0005097. So kindly refund my money as early as possible.

Bipin L. Raval

Mobile No[protected]

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Address: Ahmedabad, Gujarat, 380026

Website: GSRTC

Maru naam ajay more che. Me 16 tarike[protected] online malegaoun to ahmedabad ni ticket book karai hati pan gsrtc ni mobile app ma error na karne mara credit card khata mathi paisa kapai gaya che. Pan ticket book nathi thai.
Jeni detail niche mujab che-
16-03-17 rs752/-
16-03-17 rs752/- total — 1504/- kapaya che.
Je mane pacha aapva vinanti jeni photo copy hu saathe bidu chu.

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Address: Kolkata, West Bengal, 700034

Dear sir.
Lm aundray christopher mccoy from kolkata,
I had linked my aadhaar number[protected] to my axis bank account and bharat gas distributor my gas cusumer number is (19147) on 15.11.2016. but since then my subidy was never been creadited to my bank account, and when i reported this matter to my bank and bharat gas distributor they told me that my aadhaar number is not yet linked up with npci database due to which i am facing this problem, as my consumer aadhaar number status online is showing inactive/ invalid/ not found in npci database. i am kindly requesting you to have my aadhaar number[protected] updated to the npci database, so that i could get my subidy creadited into my bank account. thanking you.
Your's faithfully
Aundray christopher mccoy.
Mobile: [protected].

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A

amitkumardave

from Delhi, Delhi

Mar 21, 2017

Complain about St driver & conductor
Gj 18z0298 Junagadh Ahmadabad 12 00 noon start from Rajkot
Sir
Behavior of driver is not proper at limdi holt kindly watch from Amit dave[protected]/3/17

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A

Abjoshi888105

from Ahmedabad, Gujarat

Mar 24, 2017

Dear sir,
I am amrutbhai when I traveling from gandhi nagar to surat during hold so costly charges to be taken from hotel...
Tea minimum charges rs20
Vadapav minimum charges rs30

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Address: 380051

Website: www.gsrtc.in

My complaint is about refund not received for ticket cancellation of GSRTC. Ticket information is:
TripCode: 1901DGMBHJSLP15, PNRno: G14774888, Journey date: 09/03/2017,
Departure Time: 20:46Hrs, Seatno: 4, 5, Total bus fair: 486.00

And Ticket Cancellation details are:
cancellation date: 09/03/2017
time: 10:14 AM
Refund amount: 357.00

Even after a week my ticket cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Mar 18, 2017

Complaint marked as Resolved

As per posted complaint on this site, my ticket canvellation refund is received. There is no notification regarding it, no call, no mail. Just checked my bank account transaction, and there is a deposit entry by GSRTC.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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P

Prince vagrecha

from Rajkot, Gujarat

Mar 16, 2017

Siri am travel in ur gsrtc bus palitana to dhabhoi

A am reservation in ur bus

Ur bus no GJ 18 Z0805

PLS EMIJET ACTION UR BUS

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R

Rutu Borad

from Rajkot, Gujarat

Mar 21, 2017

I have book ticket from CTM ahmedabad to Ahwa two times but payment will be cut and application error session is timed out but payment cut two times

Email id:-chirag.[protected]@gmail.com
Mo:-[protected]

Please revert back payment of two times 662
Total :-1324 Rs

Ticket cancellation Refund not received even after a week - Comment #2683916 - Image #0

Ticket cancellation Refund not received even after a week - Comment #2683916 - Image #1

Ticket cancellation Refund not received even after a week - Comment #2683916 - Image #2

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Rutu Borad

from Rajkot, Gujarat

Mar 21, 2017

I have book ticket from CTM ahmedabad to Ahwa two times but payment will be cut and application error session is timed out but payment cut two times

Email id:-chirag.[protected]@gmail.com
Mo:-[protected]

Please revert back payment of two times 662
Total :-1324 Rs

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H

Himanshu kawade

from Ahmedabad, Gujarat

Mar 21, 2017

+1

Sir Jay Bharat sathe janav vanu k godhra depo na driver bej no 2573 potana vatan vaktapura night ni nokri kare 6 aa driver musafar sathe kharab vartan kare 6.to aa driver no jaldi rut badal va vinan ti 6 biji nokri aap so ji

Jay hind. Jay Bharat...

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jayesh k maisuriya's reply, Jan 23, 2019

Maximum drivers do same.
That's why people prefer private transport as then gsrtc

J

Jay mer

Mar 14, 2019

I was doing book ticket online..
I want to cancle my ticket & give me refund my money
PNR NO. G25748650
AMT . 139

Ticket cancellation Refund not received even after a week - Comment #3377333 - Image #0

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Address: Bhavnagar, Gujarat, 364001

Website: gsrtc.in

I have booked ticket for BHAVNAGAR To ANJAR.

Ticket was booked erroneously at 6:00 P. M.(18:00) instead of 6:00 A. M.

I have tried to cancel it but some error occurred stating service ended even if service is not started. Please cancel my ticket and refund my money after cancelation charges.

Detail are as follows

PRN NO. G14860643
Email id : [protected]@gmail.com
Mobile no. [protected]
Txn psw : v7SGyA3g

I have also attached ticket here.

Please do the needful.

+1 photos

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shaktisinh chavda

from Jamnagar, Gujarat

Mar 21, 2017

Bagasara Ahmedabad bus is not come in barwala depot and i will do complain because i have a bus sit reservations ticket so my money give return either iam will gose to court

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Address: Vadodara, Gujarat, 390024

Sir,
I had today's booking details below.journey date 14/03/2017, 2 seats, Vadodara Amit Nagar to Ahmedabad Paldi, we reached well on time and the idiot driver did not halted and went away.who is responsible.
redBus mTicket
Please present this mTicket at the time of boarding.
Route: Vadodara to Ahmedabad
TIN: TK[protected]
PNR: G14793548
Travels: GSRTC
Departure: 06:20 AM Mar 14, 2017
Seat Numbers: 8, 7
Total Fare Paid: Rs.466
Boarding point: AMIT NAGAR
Landmark: AMIT NAGAR
Address: AMIT NAGAR
Contact: -
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply
--
Book your return journey from Ahmedabad to Vadodara and avail exciting offers on redBus! T&C apply. http://bit.ly/redBusBooking

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 14, 2017

Updated by Nayaneel Cc to consumer right Graham Suraksha,

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Address: 380002

I was at Ahmedabad bus station waiting for dehgam bus. I almost waited for more than two hours. There were no bus for dehgam and there were three bus came for modasa and the bus conductor didn't allow dehgam passengers. They were saying that direct modasa. I didn't heard since my childhood that there ars any bus to direct modasa. I don't think that this type of behavior is good for mega city like Ahmedabad. I tried to contact bus depo manager but no help from there as well as. They were like this is bus for dehgam sit and go. I am seeing here a red flag that will stop Ahmedabad to become a meg city.

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Kishorgiri

from Chandigarh, Chandigarh

Mar 13, 2017

12 Feb Bhavnagar to Una Ticket Cencle
PNR No G14538526
Ref No GS3401965
Not Refund
Pls reply
Thanks
Goswami Kishorgiri
BHAVNAGAR

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S

Shailesh Khuman

from Rajkot, Gujarat

Mar 16, 2017

Online tickets from vadodara to bhavnagar show wrong platform no 18 instead of 6. Please do the needful so that passengers do not get misguided and miss the bus.
So far many people have missed their bus especially foreigners as they book online tickets more and this can create a bad impression on them. So please take prompt action in this regard

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Address: 385515

Dear Sir

Gadh gam ma thi bas chalu karva Depo ma rajuaat karel 6. (Pahela mahinama) to pan haju sudhi bas chalu karvama aavel nathi.to mare online complain aapvani farj padi 6.

Sir to saje 4 vage palanpur to gadh salla to katara mesar bas chalu karavva ni vinati kariye 6iye.

Sir aap tuk time ma chalu karavi aapi ye tevi mu aasha rakhu 6u.

Yourself
Lok sevak
Ronak gothi
[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Mar 12, 2017

Bhavu Rana's response Please check it booking details and refund my money and co operate me

Mar 12, 2017

Bhavu Rana's response Modi ne request chhe abhan conducter ne bhanave sikhvade pachhi online no dhandhero pite janta na money haram ni nathi avti

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Bhavu Rana

from Ahmedabad, Gujarat

Mar 13, 2017

I booked online ticket for ankleshwar to ambaji in gstrc but when bus come to depo conducter not allowed for travelling in bus so we spent money for tickets and travel then my online booking money refund to my account please

Bas n aavti hovathi - Comment #2678367 - Image #0

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Address: Mehsana, Gujarat, 384002

CHANGE IN BUS CATEGORY
To,

Depot Manager (Mehsana Bus Depot- Modhera X Road),

This is with reference to subject matter, all the buses to Ahmedabad which were express service of timing 06:00 to 07:00 and now it has been changed to Gurjarnagari Bus. With this immediate effect of a change in bus category, we are facing problems of getting the bus on time and being delayed at work/ study late every day.

We are requesting you to change the categories of some buses to express as it was earlier or else introduce new buses originating from Mehsana to Ahmedabad and ahead.

We are expecting a swift response of your good self on this matter.

Thanking you.

Dhruv Modi

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Himmat Gohil

from Ahmedabad, Gujarat

Mar 13, 2017

Date-6/3/2017, dhandhuka-paldi-Ahmedabad local bus today 13:27 o'clock not stop at Gundanapara village.Ta-Bavla, Dist-Ahmedabad.

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Address: Navsari, Gujarat, 396521

Website: www.gsrtc.in

Respected sir,
I'm Deval B Desai, a student of Naranlala MBA College, Navsari have a complaint that at 09/03/17 in morning time from 7.00 AM. i was waiting for the Bus for travel to Navsari at Chikhli Bus depot. I was seat in GJ 18 Y 6633, Navsari local. I have student pass from Chikhli to Navsari and, than also she said me forcefully that take a ticket otherwise went out of the Bus and misbehave with me. The stamp of Navsari depo is rubbed slightly on my photo. But she doesn't even listened me. she needed to be check my photo but she don't. And she given me a ticket from Chikhli to Navsari.
Please refer it and solve this problem to satisfy your customers.
Thank you
Deval Desai

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Sagar Jamang

from Ahmedabad, Gujarat

Mar 13, 2017

In this Regards i m complaining about root of rajkot to bhesan bus is cancelled for no Reason... Pls provide Rajkot to bhesan Bus Root for updown student and so many job traveller... As fast as possible... Thanks...pls provide bus root of bhesan today pls pls pls... Otherwise i complaint to higher authorities...as soon as possible...

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Respected sir,
After frequent request bus name halvad-limbali (Depo-limbadi) is not stopping at dhragadhra court stop timing 5-00 pm. And today actually after seeing the passengers, driver & conductor have intensely not stopped the bus & we have to come by auto for catching the bus. So it implies that there is no meaning of monthly pass of drangadhra court stop & we have to extra pay for auto.

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Address: Banaskantha, Gujarat, 385515

Banskanthana na palanpur taluka na gadh gam ma te b.k. ma shothi motu gam 6 ne pan taya 2:00 pm thi 5:00 vagaya shudhi koi bas n aavti hovathi bas chalu karvani vinati ane 4 vage jevi katara mesar bas chalu karvani vinti kariye 6iye. Because pal to gadh katara ni savare 7 vage bas jay 6. Pa6i saje 7:00 vage vadani bas jay 6 . To amane aatli bas chalu karvani vinati kariye 6iye.
Online koi fon pan upad tu nahi

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Address: Ahmedabad, Gujarat, 382345

Respected sir,
I am the student milan patel have a complaint that at 6/3/17 evening from 7 pm i was waiting for the bus tharad to krishnanagar at modhera bus terminals mehsana. The time of bus was 7:20 but it reach at 7:40. I was sit in that bus at that time i have a student pass, than also he said me forcefully to take ticket otherwise went out of the bus...
I had given reason for the late coming because of my project but he never hear and started misbehaving with a person saying that we are 52 and u are alone, saying these type of words. When my father came a krishnanagar, he started misbehave towrads my fathet also,
The bus number is gj 18 z 0454. Please take the legal action against him sir.

+1 photos

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Mar 07, 2017

Updated by milan2397 My ticket from Mehsana to Krishnanagar...

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Address: Anand, Gujarat, 388001

Website: gsrtc.in

This is to inform that i have booked ticket online on gsrtc website from anand to saputara in bus on 4 Jan 2017. Time 1.00 P.M. From Anand. The amount is deducted from my account and transaction was failed. Still not received any refunded amount and it was done three times and all the times it was same result. amount was deducted but showing transaction failed and could not book the ticket. i talked to customer care but they told that it will be refund in 28 working days.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Feb 28, 2017

balwantbhai's response Respec' sir
Hi sir anand rapar bus amdavad ma 8.30 pm par amdavad depo ma ave che te pachi jamva mate kyay stop apva ma avto nathi. Ahmedabad depo ma stop che tya jamva mate time set thato na hoi gsrtc na niyam mujab bije 20 minit no stop apva ma ave to passengers dinner kari sake . Ape nakki karel hotel par stop apva vinnti

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B

balwantbhai

from Roha, Gujarat

Mar 6, 2017

Hi respec' sir
Valsad rapar amdavad ma 4 .00 vage ave che te rapar ma night ma 12.00 vage pahoche che. Jamva mate kyay stop apva ma avel nathi. Athi rapar na passengers ne jamya vagar rahevu pade che .mate gsrtc na nakki karya mujab koi jagya ye jamva mate 20 minit no stop apva ma ave to passengers jami sake . Amari vinnti manjur karso.

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Address: Sabarkantha, Gujarat, 383205

Website: GOOGLE

I am regular passenger pass holder of GSRTC.
I do up-down from prantij to sarkhej.
From last some days some buses were not stopping at prantij highway stop as they were not full specially I had experienced bus no GJ 18 Z 0815.(Mini bus-Driver cum conductor)
This bus is coming at 08.05am at prantij highway stop.
So, today I took photo for proof.

please take action against this driver.

+1 photos

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V

Viraj Chovatiya

from Ahmedabad, Gujarat

Mar 8, 2017

Gujarat State Road Transport Corporation [GSRTC] — Rajkot-chavandi

Dear sir,

Rajkot chavndi bus is daily late to it proper Time, we are many time complain but Depo offiser not responsing to us.
Pliase help...

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Address: Dahod, Gujarat

Website: Gsrtc.com

I am travlling ahmedabad to dahod by gsrtc bus no gj 18 z 0559 anand depo bus i ask driver about speed driver reply me that speed control by 60km/h. This is express bus but going like local bus. I giving exprees rent so take legal action on it. My tickit no is 038325. Date 3/3/2017. This bus is gujanageri i am gving extra for this and going like local bus. Plz refund bus rent all pessenger or start all local bus.

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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 188

Irregularities of Buses at Rajula depot

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Canteen services

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Non Receipt of E-Ticket booking

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About morning bus udhana to navsari

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Refund your ticket

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Online transaction error

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To kindly have my aadhaar number (900749695881) updated to the npci database.

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Ticket cancellation Refund not received even after a week

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Ticket cancellation

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Driver did not halted at stop

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Modasa bus conductor behavior

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Bas n aavti hovathi

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Change In Bus Category

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Complaint for the conductor for her misbehavior to the student and forcefully given ticket even the student has bus pass

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Not stopping of bus at dhrangadhra court bus stop

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Gadh gam ma bas 2 hour thi ek bus avti n hovathi

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Complain for the conductor for his misbehavior to the student and forcefully given ticket

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No refund of money due to failed transaction

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Bus was not stopped at prantij highway bus stop(three rasta)

Gujarat State Road Transport Corporation [GSRTC] — Rajkot-chavandi

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Speed

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