Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Hello sir,
We enter in the Dahod to amrelli bus from Godhara around 7:05 pm.

Bus was full. We were two ladies and two kids of 4 and 8 years old respectively.
We ask conductor to empty those seats which are for girls and boys were seated there but he refused that. And on conductor seat one boy was seated and he seated next to Driver. Conductor allow him to seat.
At sevallia we seat at conductor seat and he refused us to seat.
And he is misbehaving with us.

I had booked ticket through m.gsrtc. my journey was from junagadh to ahemadabad dated on fifteen january 2017. website but it had failed after otp submitted and it had continuesly failed 3 times .my Money was deducted from my account but still i did not get refunded money in my account.
Hope your possitive reply as early as possible.
Tran no.[protected],
[protected],
[protected]

Respected sir,
these buses are cancelled for unkown reasons which cause troubles in many passengers of the villages.
thara - harij - ahmedabad - surat (17.45) [harij depo]
bhabhar - diodar - thara - ahmedabad - surat (18.15) [diodar depo]
after 16.30, there is no buses from thara to ahmedabad & surat which cause trouble for passangers.
please look into these & reopen the buses which are closed.
thank you in advance

Today i get into the bus which was 11:30AM Ahmedabad to pamol in which i told her to give me the ticket of charedi/geb bus stand but she told me that bus will not stop there and its about 2km away from my stop which i had to go.
The bus stand is situated from 8 years but till now it isn't added in bus stand list.
So please resolve this issue and add this in your standlist because it is very inconvenient.

Date of journey - 14/1/2017
number - [protected]
I have booked online ticket from surat to vadodara in gsrtc surat - dissa bus at 14/1/2017 6:00 AM. That day, I am reach at boarding point and waiting half hour but not come to bus than i am calling surat bus stand on [protected] phone number and he told me that bus was cancelled for some internal reason. so that i have to travel at another private travels. and after day call for refund ticket but he/she operator not received or continue busy call more than hour. if pick call and talk but not talk properly and reject call. Some time pick call and talk so i talk to my incident and he answered that bus not cancel. and reject call. so how can refund my ticket fare.

Details:
Name : Vishal babubhai gondaliya
PNR number : G14255045
Bus service : Surat - Deesa (6:00 AM)
Date of journey - 14/1/2017
Travel route : Surat to Vadodara
Mobile number : [protected]
Email id : vishal.[protected]@gmail.com
Seat number : 19, 20, 21, 22

Sir..Hu shertha thi amdavad updaun kru 6u.mare gre aavta Kadi depo ni amdavad- Kadi-rudatal bus mde 6.pn bus Na driver ane conductor mne daily torcher kre 6 ke tare aa bus ma Na aavu ...Kem ke amare shertha gam ma bus lai Javi pde 6 ane amri 10 min bagde 6...Hu mantaly kantari gyo 6u kaik kro..
Mne replay aapva vinanti...
Mo:[protected], [protected]

Conductor of Patan to Mahadevnagar don't stop bus (local bus GJ 18 Z 1996) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!...

Conductor of Patan to Mahadevnagar plate no:- (GJ 18 Z 1996) don't stop bus (local bus) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!...

Conductor of Patan to Mahadevnagar don't stop bus (local bus) at bus stop (Adalaj), this have happened many time.
This is the last bus in which I can go back home and after that I have to pay money because I have to use private transportation facilities to travel, so then what's the use of student pass if we have to pay. And many times that same conductor says that student pass is not valid in this bus as it is an intercity bus.
I hope for positive response on this.
Thank you!

Sir I had booked 2 tickets from gandhidham to junagadh for 17/01/2016 bus named mundra to Somnath time 11:00 am pickup from gandhidham on 16th Jan online with ref no IBP billdesk[protected] of rs374 but tickets were no confirmed so plz proceed my refund as soon as possible, this is big problem for customers I have sent e mail also but no reply this is bad service from gsrtc

Dear Sir/Madam,

My complaint is that I booked one E ticket from GSRTC website. My date of journey on 15/01/2017. Starting point is : VADODARA. My journey is from Vadodara to Jamnager in Sleeper bus service. My journey time is 21:30 PM from Vadodara Central Bus stand. My PNR No is :G14177554.(Seat No-3 ) My complaint is that when I reached there on Vadodara Bus stop and inquired for the respected bus, due to breakdown of sleeper bus normal bus provided by respected Manager of Panigate depo, (Bus No-GJ 18 Y 6212)now all passanger who reserved bus seat for sleeper most of travel by normal bus which was not even pushback seat.
So in my case I would like to get the refund into this case in my bank account. And strictly inform regarding any change in bus from sleeper to normal inform prior or send sms on regd cell phone to think for another option.

Thanks,

Hitesh Shah.

I have booked my ticket online and made my payment through debit card but E -ticket is not showing .
amount has been deducted but my ticket is not available. and any of the help line number and mail id is not working.
I have booked ticket for morning 6 am but ticket isn't available with me. No kind of support im gertting from GSRTC.
date 17/01/2017
Reference num:GS3311571

Hello!
My daughter khushbu Chinoy have booked ticket online from ahmedabad nehrunagar to vadodara bus depo with return trip two times on 19th November 2016 between 8:30 to 9:30. money is also deducted from Hdfc bank a/c both d times (Rs.400+ 400) but didn't get confirmation sms or email and tickets didn't get booked Even though payment success msg appeared both d times.
What should we have to do to get our money back?

I booked 2 e-tickets for journey from vadodara to gandhinagar on 15/01/2017.
But the bus didn't arrive at the vadodara central bus stand. When i inquired about the bus, the inquiry staff didn't respond at first and then they said that the bus wasn't going to come. No consideration of the ticket booking was taken into account and i had to travel by the bus which was to depart at 20:00 hrs, for which i had to pay again.

Details of the cancelled bus are -

Trip code - 1400kkrpgndexp5
Via route - mnd ank brd abd
Dept. Time (At passen. Origin point) - 18:25
Service start point - kakrapar col, surat
Destination - gandhinagar

E-ticket details -

* gsrtc m-ticket * vadodara central bus stand to gandhinagar psngrname arnav kaushik sharma tripcode 1400kkrpgndexp5
Pnrno : g14267224
Jnydate : 15/01/2017
Deptime : 18:25hrs
Seatno (S) : 19, 20
Class : express
Boardingpt : baroda central bus station

My complain is that the bus is not departure from central bus stand as well as not from ranip bus stand and the T.C. of central bus stand of ahemdabad was give me in wrinting that the bus is not departure on this station so please go to the ranip bus stand and the image is attached with this complain.The bus is vapi to jodhpur and pnr number is G14234819 and trip code is 1445VPIJDPEXP51 and bank transaction no is HHDF[protected] AND OB REFERENCE NO. IS GS3284261. SO PLEASE give me a refund of booked amount of journey ticket.

Jay bharat,

This is to inform that today I am traveling to morbi to halvad my ticket number is 022971 I brought ticket for morbi to halvad but my and 7 others pesengers dropped at halvad maliya cross which was 2 km away from halvad town when I regularly travel to halvad every bus have to entered in halvad town and report to depo but when question why dropped at cross my sanjay the driver say me there was some working on road so not possible to enter but at the time one bus comming from same road when I ask him how can this bus can come then mr sanjay told me "jene kahevu hoi tene kahi deje" also I think his name was wrong so I mentioned the details of bus also I spend more 50 rs for auto riksow why I spend more money because of I brought a ticket for halvad bus station and this bus is belongs to karjan depo

Bus no GJ 18 z0223

Rgds,
One indian.

We were travelling from Ahmadabad to Patan. Nobody to guide outsiders. We were 3 girls asked to get down midway because we had booked tickets online. We showed them the mail as well as the GSRTC message.
Uneducated, impolite lady conductor. No body to guide us even at the next station. Enquiry people are useless. Everything is in Gujarati. Refuse to speak in any other language but Gujarati even after we told them we didn't understand it. No indication of the bus number. How are we supposed to identify. Very disappointed.

To.Gujrat state road transport

Pnr no: - g[protected]
journey dt -13/01/2017
bus time : 18:30
trip code : 1730abdskdexp51
seat no : 33, 34, 35
boarding platform: bavla
ticket amount rs.363/-
Route : Bavla to Amreli

why not stop bus in bavla stop.?
Bus coming time : 19:50 ( in bavla stop )

please refund my tickets amount
In my bank account
Please clear reply and help me

Arrive time is 6:50 but it was not coming bus 8:30. Ahmedabad to Deesa bus gj 18 z1349 . It also mentioned. In GPS system there are extend time every 10 minute. Gsrtc ticketing booking mention the time is 6:50 . It is wrong mention. Ranip bus stand DEPO is every time answering wrong . It says to refund money . But I am also very tried . I am coming for 6:45 . It can not meet bus Ahmedabad to Deesa. Gsrtc GPS system are wrong mention every time. It is bed service for gsrtc.

Dear sir,

Kindly cancle my etickets PNR no. Mentioned below.
1. PNR No. G14192583 date : 13/01/17 Seat no. 7, 8
2. PNR No. G14192584 date : 16/01/17 Seat no. 7, 8
3. PNR No. G14192524 date : 13/01/17 Seat no. 10
4.PNR No. G14192525 date : 16/01/17 Seat no. 4

Pls do the needful.

With Regards
Samir chauhan
Mo no. [protected]/[protected]