Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I have booked ticket from vadodara to gandhinagar in waghodia ambaji bus(departs @06:30 from vadodara) on 13/1/2017. I have booked seat number 4, 5 which is exactly behind the driver seat as per online seat arrangement, but when actual bus having seat number 4, 5 is in second row from driver seat. Bus no 8405 is not in good condition, no first aid box available, no fire protection equipment. Bus arrival time at gandhinagar is @09:00 hrs and it is ahmedabad bypass through krushna nagar., but bus route is also changed., It is passed through ahmedabad city areas. It's schedule time of arrival at gandhinagar is 09:00hrs, but it was delayed by 1 hr.

Dear sir
I have book e ticket from surat central bus station to bechraji two times but e ticket is not book and also deduct my account amounts both time.journey date13/1/2017.
So I requested that please give me returns my amounts both
Trip code-2345srtbchexp51
My ob reference GS3287126
And second time ob reference 475406
My email [protected]@gmail.com

Dear sir,

On date-12/01/2017, E-ticket from Baroda central bus stand to palanpur. we try two times to done ticket but both time amount deduct from my IDBI Account but ticket not get so pls refund my Amount
350+350=700 total Amount
bus name-surat to dhanera
pickup pont- baroda cetntarl bus stand to palanpur
journy time-20:45 hrs
seat no-19-20 & 21-22
one ticket, , , , , OB refrance no-GS3284988
Trip code-1730SRTDNRGJR47
Also check my IDBI Receipt.

Cyber Receipt Date:12/01/17 4:13:24 PM


___________________________________________________________________________

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 12/01/17
Transaction Amount : (INR)350.00
Transaction Type : DR
Transaction Description : RPAY-POS/GUJARAT STATE ROAD TRANAHMEDABA...

SECOND RECEIPT.

Cyber Receipt Date:12/01/17 4:14:15 PM


___________________________________________________________________________

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 12/01/17
Transaction Amount : (INR)350.00
Transaction Type : DR
Transaction Description : RPAY-POS/GUJARAT STATE ROAD TRANAHMEDABA

So pls refund my total amount.

with regards
hiren sadhu
[protected].

Deducted from my account but ticket not booked.
I have booked 2 ticket on dated 11/01/2017 for journey on dated 13/01/2017 from ankleshwar to mahad (Mh) time-5.30
Bus name-ahmadabad-poladpur. But my ticket not booked & the amount of rs.988/- (494+494) deducted from my account so kindly refund the amount of rs.988/- to my account.
Transaction detail.
Ob. Ref. Number - gs3278946

I have booked E-ticket from junagadh to gandhinagar which is of 11:30 PM night from GSRTC online Ticket booking on 14/01/2017 and after submit option from GSRTC site amount of Bus Fare Rs. 390/- is being debited from my CBI Bank Account but I did not get E-ticket. after this I dialled GSRTC No.[protected] and I was being told that refund will be again deposited in my CBI Bank Account, it is still not get credited in my CBI Bank Account

My OB Reference of GS3277501 .my User ID of GSRTC E-Ticket Booking is forams
However, till date the same amount is not credited to my account.
please sir credit my account.

Date of travel: 11 jan 2017
Journey from surat to ahmedabad
Pick up time from surat 6:30

This email is written to bring to you the problems encountered by me during my travel.

The volvo service provided by gsrtc is an luxurious service, but the drivers and the conductor are mot so sophisticated to match the service.

I have encountered tje following issues:
1. Loud talking of conductor and driver
2. The driver window was open as he was eating gutka and hence he has to spit so he kept the wondow open.
3. Extra hault was taken by them as they had to buy gutka from there.

The following service has to be improved by gsrtc.
1. The speed limit is set by you @85km/hr is not good. Because of traffic there are 90% chances for the bus to get delay. If the speed limit is removed then, in places where the traffic densoty is less the driver can recover the time lost in traffic.
2. The ac vents are broken in some buses and you cannot close the vent to stop the air flow.
3. The buses are dirty with dust sticking on curtains.
4. There is no foot rest provided for seat number 1, 2, 3, 4 in all the buses, which is needed.
5. Update the time of travel on website as the bus never reaches on time.
6. Make more bus routes from surat to ahm and vice versa with baroda by pass, going inside baroda delays the bus by 1 hr.

This suggestions and problems were observed by all the passengers of the bus, and consider this email as the united voice of all the passengers travelling. This problems are not faced on this particular day, but the passengers have been facing them since a long time.

Hoping, that you take this email seriously and hoping a positive response from you.

If this email is emailed to wrong email id then please forward it to the feedback department.
Thank you.

Deducted from my account but ticket not booked
I have booked two eticket on dated 31/12/16 for journey on dated 01/01/17 from ahmedabad central bus stand to junagadh time 21:00. But my ticket not booked and the amount of rs. 630/- (315+315) deducted from my account. I tried for booking two times bt both times its not booked bt deduct the amount of 630/- one time. Kindly refund the amount of rs.630/- to my account.
First transaction detail:
Ob reference number: gs3250331
Second transaction detail:
Ob reference number : gs3250419

Thanks and regards.
Bhimji ranmalbhai karangia
Email : [protected]@gmail.com
Mo : [protected]

I have booked ticket on 06 Jan 2017 at 0630 pm & 0930 pm. Rs 152 each {Rs 304} deduct from my card account, but tickets not booked. ID No 093244 & No 433274 for your ready reference. Your OB ref no is GS3267150. Refund Rs 304 to my card account earliest. SMS or E-mail for confirmation for booking of Ticket have not received till time. Your desired action is requested.

I m regularly traveling to geetamandir st stand from gandhinagar pathilashram st stand, not a single bus is there for geetamandir from 6:30 to 7:10, despite mention in the time table, the bus for geetamandir from the paldi route always comes late, driver and conductor start the bus at their personal time. I have to travel for anand for job purpose, every day i miss my bus from geetamandir and thus got memo for late coming ..if my problem wouldn't be resolved i will give in written about this matter at gsrtc office

While traveling from Ahmedabad to dhandhuka by gsrtc bus of mahva depo, bhavnagar division ticket no15804.bus take stoppage at Bagodara bus stand.washroom of Bagodara was so dirty that I cannot explain, than I meet Mr Vinod sinh one of the staff member available at that time, and tell him about that problem, Mr Vinod sinh don't reply and not taken any efforts about my problem.kindly take suitable action and answer me

Date of incident :-31/12/2016
Resolution :- Full refund & action against the driver, conductor.
I did advance booking from gsrtc website for my journey (Mehsana to Baroda) for 31/12/2016.two seats were booked for the journey.And the time mentioned on e-ticket was 20.50, but bus left Mehsana modehdra bus stand by 8.26.

How such kind of pathetic behavior can be tolerated?

secondly, I want the full refund and stick against that conductor & driver.
I am providing proof regarding this incident.
If my money is not refunded within normal time, I will fill a case against gsrtc for such pathetic customer services.

Proof are attached:-

my e-ticket,
Security register.

Ticket Details are below mentioned.

ETicket/
Reservation Voucher Booked By: Guest([protected]@gmail.com)
PNR Number: G14143526 Journey Date: 31/12/2016
Journey From: MEHSANA HIGHWAY
MODHERA X Journey To: VADODARA CENTRAL BUS
STAND
Trip Code: 1915PTNSRTEXP51 Departure Time: 20:50 Hrs.
Class: EXPRESS Pickup Point: MEHSANA HIGHWAY
MODHERA X
Route No.: PTNSRT Platform No:
Service From: PATAN Service To: SURAT CENTRAL BUS STAND
No. of Seats: 2
Bank Txn. No. :[protected] OB Reference No.: GS3249789
Seat No/s: 33, 34
Txn Password: gxh2T3JR
Passenger Information
Name Age Gender
Urvish Solanki 31 (Adult) Male
chetan Goswami 26 (Adult) Male
ID Card Type : Aadhar Card ID Card Number :[protected]
Total Fare Details
Basic Fare : 248.00 Reservation Fee : 10.00
Discounted Basic Fare : 235.00
Accident Insurance Charges : 2.00 Toll Fee : 14.00
Service Charge : 0.00 Toll Fee Rajasthan: 0.00
Service Tax : 0.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Total Fare : 261.00
Important
The seat(s) booked under this eticket
is/are not transferable.
This eticket
is valid only for the seat number and bus service specified herein.
This eticket
print out has to be carried by the passenger during the journey along with Original
Photo ID Card of the passenger whose name appears above.
Please keep the eticket
safely till the end of the journey.
Please show the eticket
at the time of checking.
GSRTC reserves the rights to change/cancel the class of service.
Passengers will have to pay the difference amount at boarding time in case of fare / levies / taxes
revision as and when applicable. The difference amount will be calculated on charged fare and new
fare / new levy / revised tax.
Printed On: 30/12/2016 At: 22:03:18 (DD/MM/YYYY 24 Hours).

The email invoice:-

Dear sir,
I am regular passanger of
Unjha - Radhanpur bus 6:30 am
My drop point is 3 km before Radhanpur but bus driver and conductor does not stop the bus...
Please help me and do needful as soon as possible
They are telling me use another bus if you have problem
How can they told me like this ?
It's my choice when i want drop and which bus i should pick
It's right or wrong ...???

Reserved online ticket from e-gsrtc online booking on date 11/12/16 at 9:00 pm my ticket did not confarm but payment of my ticket cut from my s.b.I bank account.so please refund my money as soon as possible in my bank accountand other one
Transection refund please refund may money 393 ok
My bus route isGondal To VADODRA
My mobile number [protected]

Dear sir I have booked my 2 nos of ticket dated 27/12/2016
From Adipur to Porbandar

But ticket was not booked and my rs deducted from my account, 399 rupees.
After this i have call to customer care for refund, then from customer say that it will be refund in 21 days.
Today I got refund but it is only 166 rupees.
So kindly do needful.
I have attached my account statement and screen shot of my ticket referance no. which I was booked.
Thanks and Regards
Nirmal M Thanki

Hi,

I have booked the GSRTC ticket online via GSRTC Guest User with PNR # G14103303. Journey date was on 26th Dec from DHANGADHRA to AHMEDABAD CENTRAL BUSSTAND . Bus service started from MORBI NEW & Service to CHHOTA UDAIPUR but departure time was 17:00 Hrs but bus was not arrived till 6:30 PM. Finally I have to left at home again & have to booked next day ticket. I have to suffer due to non-availability of bus. I request you to refund the amount of Rs. 253 for the seats booked for 26th Dec.

Please let me know if you have any concerns or questions. Availability

Mehul Vora
[protected]

I reserved online ticket from e-gsrtc online booking on date 28/12/16 at 9:00 pm my ticket did not confirm but payment of my ticket cut from my AXIS bank account.so please refund my money as soon as possible in my bank account.my seq no[protected] . and other one
seq no[protected].
My bus route is MORBI NEW To VADODRA MAKKARPURA
My mobile number is [protected]..

My name is Bhuvanesh Joshi.On 25/12/16 I booked a ticket from Ahmedabad iscon cross road to jafarbad seat no.6.The money was deducted as I payed from SBI online, but I had not received any mail or invoice on my mobile number.Soon after when I asked the conductor he told me there is no seat booked by this name.I haven't received any refund yet plz try to solve this ASAP.

Dear sir

Veraval to vadla bus is last bus of the day
Second last bus time is 3 p.m. so we students had no options to use other bus and express bus not validate our passes this bus time is 6.15 pm and at last time authority says your bus is cancelled
Than we have to inform our perents to pickup us
This type of troble being 5 time in month.
They never inform us before day .
Tell them to inform us before day so wecan bunk schools.
Also submited photo copy of writen complaint
Thankyou waiting for replay

My self Ashvin sonagara and I am a registered member of gsrtc online booking service I booked gsrtc bus tickets on 17/12/2016 from Dhrangadhra TO Mata na madh which fare cost is Rs. 478 but the tickets was not booked and money deducted from my account so pl. refund my money.
My journey details are given below
Journey date 17/12/2016
From Dhrangadhra
To Mata na madh
Transaction date 17/12/2016
GSRTC OB Reference No.GS3214638
BUS CODE 2130ABDMTMDSL15

1. Booked Vadodara Nehrunagar Vadodara Volvo ticket and money got deducted. This entails discont of 10%.
2. Due to system fault ticket did not get booked.
3. Approached Vadodara bus stand with ref No to get booked ticket.
4. Counter person expressed inability and asked to purchase new ticket and no discount was given and bus at 1430 instead of 1400 was only provided.
5. In view of delay, requested to give return ticket from Nehrunagar with boarding option at Geeta Mandir to get 20 min margin.
6. As time permitted boarded for return at Nehrunagar.
7. Another Rs 60 were demanded stating boarding is shown in ticket as Geeta Mandir. When requested for complaint book, was advised to approach Geeta Mandir staff.
8. On approaching Geeta Mandir staff Mr Shaikh he again refused complaint book, behaved rudely and threatened to drop from bus.
So much agony, extra payment and harrasment of passanger despite own gsrtc system fault. No sign of any apology or regret and staff behave as is they have nothing to do with online system failure and behave as if it is customer fault to book online...this when PM wants digital India.
9. Will gsrtc alologise, refund excess money collected and compensate for harrasment or believes that they are obliging pax by running service?
10. Good luck. God bless