Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir I have booked my 2 nos of ticket dated 27/12/2016
From Adipur to Porbandar

But ticket was not booked and my rs deducted from my account, 399 rupees.
After this i have call to customer care for refund, then from customer say that it will be refund in 21 days.
Today I got refund but it is only 166 rupees.
So kindly do needful.
I have attached my account statement and screen shot of my ticket referance no. which I was booked.
Thanks and Regards
Nirmal M Thanki

Hi,

I have booked the GSRTC ticket online via GSRTC Guest User with PNR # G14103303. Journey date was on 26th Dec from DHANGADHRA to AHMEDABAD CENTRAL BUSSTAND . Bus service started from MORBI NEW & Service to CHHOTA UDAIPUR but departure time was 17:00 Hrs but bus was not arrived till 6:30 PM. Finally I have to left at home again & have to booked next day ticket. I have to suffer due to non-availability of bus. I request you to refund the amount of Rs. 253 for the seats booked for 26th Dec.

Please let me know if you have any concerns or questions. Availability

Mehul Vora
[protected]

I reserved online ticket from e-gsrtc online booking on date 28/12/16 at 9:00 pm my ticket did not confirm but payment of my ticket cut from my AXIS bank account.so please refund my money as soon as possible in my bank account.my seq no[protected] . and other one
seq no[protected].
My bus route is MORBI NEW To VADODRA MAKKARPURA
My mobile number is [protected]..

My name is Bhuvanesh Joshi.On 25/12/16 I booked a ticket from Ahmedabad iscon cross road to jafarbad seat no.6.The money was deducted as I payed from SBI online, but I had not received any mail or invoice on my mobile number.Soon after when I asked the conductor he told me there is no seat booked by this name.I haven't received any refund yet plz try to solve this ASAP.

Dear sir

Veraval to vadla bus is last bus of the day
Second last bus time is 3 p.m. so we students had no options to use other bus and express bus not validate our passes this bus time is 6.15 pm and at last time authority says your bus is cancelled
Than we have to inform our perents to pickup us
This type of troble being 5 time in month.
They never inform us before day .
Tell them to inform us before day so wecan bunk schools.
Also submited photo copy of writen complaint
Thankyou waiting for replay

My self Ashvin sonagara and I am a registered member of gsrtc online booking service I booked gsrtc bus tickets on 17/12/2016 from Dhrangadhra TO Mata na madh which fare cost is Rs. 478 but the tickets was not booked and money deducted from my account so pl. refund my money.
My journey details are given below
Journey date 17/12/2016
From Dhrangadhra
To Mata na madh
Transaction date 17/12/2016
GSRTC OB Reference No.GS3214638
BUS CODE 2130ABDMTMDSL15

1. Booked Vadodara Nehrunagar Vadodara Volvo ticket and money got deducted. This entails discont of 10%.
2. Due to system fault ticket did not get booked.
3. Approached Vadodara bus stand with ref No to get booked ticket.
4. Counter person expressed inability and asked to purchase new ticket and no discount was given and bus at 1430 instead of 1400 was only provided.
5. In view of delay, requested to give return ticket from Nehrunagar with boarding option at Geeta Mandir to get 20 min margin.
6. As time permitted boarded for return at Nehrunagar.
7. Another Rs 60 were demanded stating boarding is shown in ticket as Geeta Mandir. When requested for complaint book, was advised to approach Geeta Mandir staff.
8. On approaching Geeta Mandir staff Mr Shaikh he again refused complaint book, behaved rudely and threatened to drop from bus.
So much agony, extra payment and harrasment of passanger despite own gsrtc system fault. No sign of any apology or regret and staff behave as is they have nothing to do with online system failure and behave as if it is customer fault to book online...this when PM wants digital India.
9. Will gsrtc alologise, refund excess money collected and compensate for harrasment or believes that they are obliging pax by running service?
10. Good luck. God bless

Date[protected]
Following buses did not go ahead to sector and empty at Pathikashram depo, Gandhinagar between evening 4 to 5
GJ-18-Y-9152, GJ-18-Y-9233, GJ-18-Y-9230, GJ-18-Y-9144, GJ-18-Y-9237
You are requested to see that Most of Vikas Root buses coming from Ahmedabad are not going to sector and stop at Pathikashram Depo. Passangers suffer lot.

My self Raj Shrimali and I am a registered member of gsrtc online booking service my I'd is Rajshrimali nd user name is Rajesh Shrimali my email id is [protected]@gmail.com I booked gsrtc bus tickets on 23/12/2016 from VERAVAL TO OKHA which fare cost is 149 but the tickets was not booked and money deducted from my HDFC account
My journey details are given below
From VERAVAL
To OKHA
Journey date 23/12/2016
Time 02:20 pm.
Transaction I'd Gs3226948
User name Rajshrimali
Mail id [protected]@gmail.com

Respected
sir

My name is Parth Jajal and i booked ticket since 05 December 2016 and my user name is ppjajal. i not received my refund.

from Baroda to Rajkot
time 10:10 Am
chhota udaipur to Rajkot
date :- 05/12/2016
State back India bank Reference Number :[protected]IGAAJQ NBB1 TRANSFER TO 45993

form :- Parth jajal
[protected]

My name rajendra bhatt. My email id is [protected]@gmail.com i have book a ticket in gsrtc and my balance was credited but no confirmation or no pnr number was send to me and my money is deducted and now nobody is responding or tackingaction on it. So i requset u to pls improve yourdepartment of online booking. Pls do something.

Dear sir,
My logging id bhattrajendra25

I have booked my tickets from bhuj to bhavnagar round trip from 19/12/16 start form bhuj to bhavnagar sleeping seat no 9 and 20/12/16 bhavnagar to bhuj sleeping seat no.3. Every things done but money deducted from my rupay debit card of amount 581rs. To grtc transaction no[protected]. But no ticket issued not on mobile no i. E[protected] or e-mail add [protected]@gmail.com

O please do the needful and solve our problem.

Thanking you

With regards

Rajendra n bhatt (Son of bhavnaben bhatt)
[protected]

On 19/12/2016 i booked bust ticket from Veraval to Gandhinagar sleeper coach for 24/12/2016 on GSRTC website; ticket was not booked but the transcation processed and 333Rs were deducted from my account .I tried to submit complaint on the helpline and used their toll free number too but nothing worked. Radiant info pvt ltd provides service to this online booking website i tried reach them also form complaining against their services but no response.

Bus no- gj 18 1266 -chotaudepur -morbi -vankaner - it's arrived at 7:30 devgadh baria location.
I am traveling from devgadh baria to godhra daily basis with passenger pass
3- 4 seat empty in bus i saw that I try to stop bus driver saw me but not stop bus.

Modiji try to become non corrupt and neat and clean india but his own government employee not follow his rules and regulations.

Please do the strict action against this bus driver and revert me other wise i promise you i right down all that matters with your superior or modiji also

I have booked online ticket for 4 time in GSRTC.in from bhavnagar TO vadodra 07th, 12.2016 my money was debited for 4 times but i didn't got reservation mail or message and also didnt showed on ticket window that i have booked this ticket, my one of the reference number was .

Please Do required action against it and refund my money
MAHENDRAKUMAR D. PATEL

eMAIL iD [protected]@GMAIL.COM

07 Dec 2016 [protected]EBSGUJARATSTATEROADT [protected] 07 Dec 2016 167.00
07 Dec 2016 [protected]EBSGUJARATSTATEROADT [protected] 07 Dec 2016 167.00
07 Dec 2016 [protected]EBSGUJARATSTATEROADT [protected] 07 Dec 2016 167.0

Dear sir
Myself pratipalsinh dilipsinh jadeja booked ticket online on dtd 07/12/2016. Ticket status was failure but there are three time rs.187/- amt deducted but not credited till date.
Under this circumstance i would request you to consider this matter personal and do the needful action on urgent basis.
Failure transaction history.
#
Reference number
Journey date
Origin
Destination
Transaction date
Fare
1
Gse3176924
08/12/2016
Bhachau new
Morbi new
07/12/2016
187
2
Gse3177030
08/12/2016
Bhachau new
Morbi new
07/12/2016
187
3
Gse3177215
08/12/2016
Bhachau new
Morbi new
07/12/2016
187
&

Myself khushbu chawla i book ticket on 9th december 2016 from vadodara central bus station to surat central bus station the transaction was successfully done from my debit card but i have not received the pnr number the ticket was for the date 13th december 2016 at 1:00pm the bus was from ahemdabad nehru nagar on 13th december 2016 i purchased another ticket and they said i will get my transaction rupees back my ob refrence number is: gse3189911. Kindly transfer my transaction back to my card.

Dear sir
I have booked 4 tickets through gsrtc site on 9/12/16 from ankleshwar to ahmedabad by volvo bus vide ref. No. Ge3186864 dated 9/12/16 leaving ankleshwar at 00:15 hours on 11/12/16 my tickets could not be confirmed while amount of rs.1433 has been deducted from my account obc ongc ankleshwar branch i request you to do needful and refund amount deducted.
Rptiwari
[protected]

Dear sir/madam,
I tried to book the ticket via gsrtc online booking service in the bus jamnagar surat on date 10 dec 2016.
My ticket was from rajkot to baroda. 195 rs deducted from my account but seat was not booked. (Seat no.1)
Kindly refund the amount deducted.
Please find details required below: name : gautam rathod, seat no: 1
1. Date of booking: 10/12/2016
2. Journey date: 11/12/2016 -
3. From place: rajkot
4. To place: baroda
8. Bus: jamnagar - surat (23:25, 11:25 pm)

I am exp passholder since so many years i travelled from anand old bus depot to bhadran in 2014 i write one complaint about buses is not operate from anand old bus stop t i got one letter mentioned that all bus will be operate through old bus stop but since 8 to 10 month so many exp bus operate direct new bus stop to anand. & we not got facility to old bus stop. On this route amul dairy collector office mamlatdar office railway station supermarket. Veg market is reachable. Thus st also get passenger but some st staff mismanaging route.in morning maximum buses pass through old bus stop but after morning all buses direct go to new bus stop. Thus we all passenger of old bus stop not get facility thus pl do needful in this meter & arrange to pass all bus including gurjar nagari &out depot buses through old bus station of anand pl give me answer

Dear Sir,

I have been travelling Ahmedabad to Baroda via volvo frequently from Nehru Nagar.

I have observed that guy who is booking tickets is not at all customer friendly.

Instead having machine to accept debit card and credit card, he is not accepting card payment for current booking. Government has already instructed to accept card payment if one has facility to accept.

Baroda station already accepting card payment. I appreciate baroda division for the same.

I am requesting you to take this up and educate booking person / division head to cooperate with people of India.

If this is not resolve, i will take this up with proper channel to expose the working practices of Nehrunagar bus stop (Ahmedabad division)

Looking forward to resolution.

Regards
Gaurav Tank
Gaurav.[protected]@gmail.com
[protected]