Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I booked my tickets of ahmedabad centarl bustand to amreli on 09/11/2016 for date 11/11/2016
of 18:40 pm but ticket wasnt nt booked and my account was debited with amount.158
i called online number[protected] but first they said within 7 days i will get back my money. after 7 days i called again they said it will take 21 days .
today on 7/12/2016 i havent got my money back.
kindly look in matter and refund my money back
details:

date booked:09/11/2016
date of journey:11/11/2016
time of jounry: 18:40
user id: yuvraj.370
trip: ahmedabad central to amreli
mobile: [protected]

St department seems to be corrupted a lot. On highway, buses stops only where st had tie up. They tie up with hotels which provide them more comission. Hotel management behaves rudely with us. They provide waste food that dogs dont eat. We have to pay them without eating anything. On NH8 buses only stopsat maruti hotel, shama hotel which are the worst hotels ever and if we ask to st and bus conducters why it us happening. It is not good place to stop. Why are you stopping here. They just say we cant do anything. You'll have only this if you want. Is this a democracy?
What the Rupani government has improved in gsrtc? Only buses? Where is the customer satisfaction? " ST amari" what the hell [censored] is this...

I have booked my tikit yesterday using my personal id, nidhis, email id [protected]@gmail.com, from khambhaliya to ahmedabad central bus station. I have booked a tikit in sleeper bus dwarka ahmedabad, which arrive at khambhaliya around 7:40 pm, for 9th december, i have booked sheet no. 6. I have paid using hdfc debit card. Here comed the problem that my amound which is rs. 291 got debited but i didn't got my tikit confirmation, no sms no mail nothing. Either refund my money or send me a confirmation message for booked tikit.

Gsrtc has recently started a initiative to look after their public concerns on a large scale. There are issues where passengers have reported several cases like:

Case 1: amount debited, ticket not booked
Case 2: e-ticket refund process
Case 3: bus did not arrive / stop at the location
Case 4: ticket cancellation refund policy
Case 5: misbehaviour of gsrtc staff, conductors, bus drivers
Case 6: reporting of gsrtc depot inconvenience and cleanliness issue.

Please report all your concerns here: http://www.gsrtctimetable.in/2016/12/ticket-refund-complaints-online.html

Gsrtc representatives shall address your query.

Thanks!

Dear sir,
In this bus seat no-20,,,,, debit card transection is complate but we have not get ticket or mobile sms...
Tranction details - rs.167.00 in ahmedabad at gsrtc23988 on[protected]:11:28:5.
Date of journy-7/12/2016 at 21:00 hrs
If ticket not booked then return my mony...
Trip code-1730srtdnrgjr47 departure
21:00
Arrival
02:00
Gurjarnagri
Via brd, abd, msn, unj, sdh, pln, dis

Dear sir,
I have done booking 2 tickets from mahuva to baroda central st stand at 17:33 on 04/12/16 but conductor was not allowed my mother father to travel in bus as he said that he had not any chart for booking. Kindly refund 338inr on urgent basis. Bus ticket number - 49, 48
Total amount-338
Transaction id - s27760484
Time and date - 17:33 : 04/12/16
Name: nikhil thakkar
Mo-[protected]

I booked 4 tickets from Somnath to Mundra on Nov. 30th, 2016.
Due to some change in plans, we cancelled the trip and so, I wished to cancel the above-mentioned ticket with PNR No. - G13911864.
But now, I am no longer able to log-in to the GSRTC website with my credentials.
So, the website doesn't allow me to cancel the ticket of today's date i.e, Dec. 05, 2016.
I have been trying to cancel the tickets since Nov. 2nd, 2016, but to no avail.

How can I get my refund?

Dear sir
I m booked my ticket in gsrtc.in
In sleeper coach via mundra to ahmedabad pnr no.: g13921336 nd
Ahmedabad to mundra. Pnr no. : g13921337
But this bus is cancelled due to some technical issues and so loacal bus was come at mundra and so i m not traveling in this local bus and so please give me my refund as earliest as possible
I have many complaints but do not resolution

Dear sir,
In mahesana district of kheralu tawon in bus depo staff are not working proper. And not give as proper answer regarding equations.
And there always some problem in internet and as student i requisite to slove this problem early becous by the internet our pass process than we all the student of near by kheralu and proper kheralu student compliant with the system.

Thanking you.

My self dhiren pinara. Bhavnagar i have to go bhavnagar from ranip bus stand ahmadabad in tharad bhavnagar bus. I was waiting for long time of bus but bus was not on time. Since 1 hours after bus comes and go directly out side of ranip bus stand. Depot in charge also know about this kind of misbehavior. After that i got many problems from take bhavnagar bus from ahmadabad bus stand.

I have a question
What was driver thought about pesengera.
Very give money for travels in gsrtc
What was the gsrtc do for public
I m sorry to say but same on u
* u.
Till 4:38 am i was at ahmadabad central bus stand. Waiting next bus for bhavnagar

Pls give me some satisfy answer
My cont no [protected]
Mail id [protected]@gmail.com

I have tried to book the seat in sleeper bus on 4th Dec 2016 from Palanpur to Surat for 9:00 p.m. bus, I have not received the any booking confirmation but amount deducted from my acount and also seat not confirmed hence I have to pay seperate money in that bus, luckily 1 seat was available hence I have purchased the manual ticket, hence I want it to be refund in my account
My name is NIRAV JAGANIYA
Ref id no : GSE3168792
My mob no [protected]

We have booked tickets Rajkot to Rajula with GSRTC.in as online. At booking time session was expired soon and I was not collecting information like pnr but rupee were deducted from my a/c then after I don't get msg from system of booking. When I was reached at ST Station bus was waiting for us.They were finding us that such and such number are not coming that's why we are waiting so we are so for that b'coz we were coming from Jamnagar and we have connecting bus to Rajula. And I am travelling and calling to[protected] toll free number but there were no one pickup our ph. So what should I do now !!! I told to the conductor about this things but that fellow don't co operate or help us to get out for that situation. Even he was torchering us and not allow to travel. And he was told us that you don't have ticket that's why you are not allow to travel. Why should conductor doing such kind of nonsense thing I don't get him but still there are many foolish staff and rigid even. This is one fresh example that never booked ur ticket with online whenever you travel with ST. ST you still need to be more and more required to update for online booking facilities.

Dear sir,
In this regard s. T issued circular about bus speed related long route bus speed 80/km. But it is not implemented in himatnagar division vijapur st depot. Said bus vijapur dabhi vijapur bus running speed only 60/km and peas anger suffered long time taken. I m frequently traveled vijapur baroda vijapur. It is requested to u pl. Needful.
Thanks and regard.
Arvind patel.
Mob. [protected]

Hello my name is sanjay Pandya.
I have booked tickets for 3 people including mee.
Bus detail is-
PNR Number- G13911643.
Journey from - Ankleshwar.
Trip code- 2000dbhlgddsl30.
Class - sleeper.
Route no - sitting.
Service from- Surat dabholi.
No of seats - 3.
Bank txn no[protected].
Seat no- 4, 5, 6.
Amount - 593.

Departure time was 22:00.
I was there before 22:00.
And till 01:00 I was waiting there only.
I din got any information about bus not even call or any message.
So I missed my bus.
I wantmy money to be refund.
please let me as soon as possible.
When will I get thank you.

Surat-Nehrunagar Volvo, schedule arrival time at 8.40 p.m. at Zadeshwar X, Bharuch has not arrived at the stop. We have booked two tickets no. 23 & 24 on the bus, but could not able to travel despite having valid tickets.

Please refund us the amount in my CC from where I have paid the amount.

Pl. Do the needful.

Amit Sanghvi
Passenger on Surat - Ahmadabad volvo

બસનો એક મુસાફર અરજ છે કે, ...
૫ાંચબત્‍તી થી મહંમદ૫ુરા વચ્‍ચે ના વિસ્‍તારમાં દરરોજ ટ્રાફીક જામ સર્જાય છે. જેથી ઘણો સમય બગડે છે. અને જંબુસરથી અાવતી બસો ૫ાંચબત્તીથી વિદ્યાર્થી ૫ાસ જગ્‍યા રોકીને અાવતા હોઇ જે અન્‍ય મુસારફોને ૫૬ જગ્‍યા મળતી નથી. ૫ાંચબત્તીથી સીટો રોકીને અાવતા બંઘ થાય તે માટે. જંબુસર ભરૃચ બસનો રૃટ વાયા શ્રવણ ચોકડી કરવા વિનંતી જો તેમ ના થાય તો (વન-વે) કરવા વિનંતી. જો (વન-વે કરવામાં અાવે અને રૃ૫િયા ૧ નો વઘારો ૫ણ અમો અા૫વા તૈયાર છે.

I had booked a ticket for trip from Ahmedabad to jetpur, for 1/12/2016 1:55 PM however when I enquired after waiting long for the bus, I was informed that the bus route has been cancelled few days before... Why is it that it is still available for booking on the website when actually there is no actual bus to board at that time..I have wasted 2.5 hrs waiting for another bus to reach my destination.. Total waste of time..no value for our time..I would like it to be investigated and full refund of the ticket cost for this inconvenience and waste if time...

I reserved online ticket from e-gsrtc online booking.my ticket did not confirm but payment of my ticket cut from my bank account.so please refund my money as soon as possible in my bank account.my transaction id : S19335893 .
Transaction description : PGDR/GUJARAT STATE ROAD TRA /[protected]:47:03/S
My bus route is BARODA CENTRAL TO MORBI NEW
My mobile number is [protected]

Respected sir/mam,

I am not complaining but bringing something to your notice as I am not sure about it.

I far as I know Urinating is free in almost all toilets at GSRTC STATION, be it any station (They only charge people for Latrine/Privy) but this guys (I don't know his name) was collecting charge for Urinating too... I am talking about Ahmedabad Central Bus Station which has more than 4 to 5 Toilets... on 27th December he is on duty at toilet which is just near plat form no 24 ... which is man's solely Toilet ... he was wearing some Parrot Green Shirt ... I am just sending you this because I don't know if there is charge for Urinating too in GSRTC's rule book ... with this I am attaching a photo of that guy too it might help you to find him in big staff, in case he's actually doing wrong

Hi sir...

Myself bhupat bharvad.
Me and my village friends (15 person) having a problem of morning bus route (rajkot-jamnagar local bus) time approaching falla village is 7:10am.. and this bus not coming last 1month and we having a lots problem in going school and job... because we having pass of local bus...

And... the other bus route contains 1hour gap earlier 7am and other are coming after 7:30... please do needful specially between 7 - 7:30am.

Do needful...
Your sincerely,
Ek nagrik