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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Jan 27, 2026
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 195

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D
dax0112
from Ahmedabad, Gujarat
Dec 8, 2016
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Address: Rajkot, Gujarat, 360001
Website: gsrtc.co.in

I have been travelling between Rajkot to Jamnagar in mini bus facility which is a two hour journey. People generally travelling on this route daily are students or people like me who travel for job. I don't understand what is the need to halt in after half an hour from start of journey. They might be getting some commission for halting at specific hotel. It is causing genuine hardship to daily travellers.

Pls do the needful as soon as possible.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Nirav Faldu
    from Ahmedabad, Gujarat
    Dec 8, 2016
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    Address: Junagadh, Gujarat, 362001

    Please allow sbi netbanking in gsrtc payment saction. Mostly people have sbi account in our gujarat so that's way implement on it. In gsrtc payment saction only allowed hdfs and axis bank netbanking or cards so that I can't payment through my mobile or computer. For Cashless transaction sbi netbanking and cards are allow in gsrtc online payment system.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    ભચાઉ થી હાજીપીર જાતી બસ નાં ડ્રાઈવર અને conductor પોતાની મનમાની કરે છે. બસ સ્ટોપ થી નીકળી ને પોતાના રિલેટિવ હોય તો બસ સ્ટોપ કરે.અને કોય વિદ્યાર્થી હોય તો બસ સ્ટોપ થાતી નથી. એક સ્ટોપ નગરપાલિકા પાસે રાખવા વિનંતિ.વારંવાર રાજુઆત કરવાથી ડ્રઈવે અને cobductor પોલીસ ચોકી લય જવાની ધમકિઆપે છે
    તારીખ 3/12/2016
    ફરીયાદ બુક હમારી પાસે નથી એમ કહે છે.
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      M
      mjdodiya8
      Dec 8, 2016
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      Address: Kutch, Gujarat, 370150
      Website: www.gsrtc.i n

      Sir, i booked my seat for the Samakhiyali to Ahmedabad on 7th dec 2016 in Matana madh kapadvanj bus. But, , it might passed directly on Highwaynot came in Samakhiyali . Timing is 11.25 .. . I was came at bus stop on 11 pm to 1. 00 am but still I didn't got the bus. . It is very serious issue. As I was in emergency for the hospital work. .

      Details are as :

      ** GSRTC m-Ticket ** SAMAKHIYALI:To:AHMEDABAD NEHRUNAGAR:PsngrName:DODIYA MANOJ J:TripCode:1745MTMDKWJSL30:PNRno:G13971259:JnyDate:07/12/2016:DepTime:null:Hrs SeatNo(s):12:Class:SLEEPER:BoardingPt:SAMAKHIYALI - 23:25:Pltform: . Please carry your photo ID during journey. T&C apply.

      Please take strict action on it. .
      +1 photos
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        R
        Roshaniii
        from Ahmedabad, Gujarat
        Dec 7, 2016
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        Address: Rajkot, Gujarat, 360450
        Website: Gsrtc.co.in

        Rajkot jilla na upleta talukaa na sauthi mota gam bhayavdr ma bus ek pan time avti nathi.
        Ema pan 12 vaga pchi 1 vaga sudhi ek pan bus malti nai... aa samay ma studnts ane nokaryat varg chhute che jethi khub j halaki no samno krvo pde che
        Ne e sivay pan bus na time fix nai kalake ne em male gap bahu rhe che to dar adadhi kalake bus mali rhe tevi vinantiiiiiii.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          Vivekkava
          from Surat, Gujarat
          Dec 7, 2016
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          Website: Www.gsrtc.in

          I have book ticket mahuva to rajkot jurony date 7/12/16 arrival time 13. but my ticket has not conform and my money is cut from my account so I want to refund my money becuse ticket has not book but money cut from account and your customers care not receive my call I would like to satisfy money refund Refrance no.GSE3176717 and my money is 285 cut from account
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            J
            jpatel18
            from surat, Gujarat
            Dec 7, 2016
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            I have booked 3-ticket online at gsrtc on 05 dec 2016 from kadi to surat. payment of rs562/- deducted from hdfc credit card but i did not get confirmation massage and mail on registered id even in reservation chart also not showing my booking details so i have to repay ticket cost during travelling in bus.

            I need full refund of my deducted rs562.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              P
              priya butani
              from Kathor, Gujarat
              Dec 7, 2016
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              Address: Porbandar, Gujarat, 360575
              Website: www.gsrtctimetable.in/2016/12/ticket-refund-complaints-online.html

              Ref No.GSE3169393
              Journey Date.06/12/2016
              Origin.PORBANDAR
              Destination.GANDHINAGAR
              Trans Date.04/12/2016
              Fare Rs.673 debite from my sbi account but didn't get e ticket through message or email.so i miss the bus because of not received PNR no so conductor did not accept and not allow to my seat 11 and 12 no .which i booked.Please refund my amount. Thanking you.
              +4 photos
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                Y
                yurajsinh
                from Ahmedabad, Gujarat
                Dec 7, 2016
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                Address: 380001
                Website: gsrtc.in/GSRTCOnline

                I booked my tickets of ahmedabad centarl bustand to amreli on 09/11/2016 for date 11/11/2016
                of 18:40 pm but ticket wasnt nt booked and my account was debited with amount.158
                i called online number[protected] but first they said within 7 days i will get back my money. after 7 days i called again they said it will take 21 days .
                today on 7/12/2016 i havent got my money back.
                kindly look in matter and refund my money back
                details:

                date booked:09/11/2016
                date of journey:11/11/2016
                time of jounry: 18:40
                user id: yuvraj.370
                trip: ahmedabad central to amreli
                mobile: [protected]
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                Dec 07, 2016
                Updated by yurajsinh
                as soon as i filed complaint here bunch of people called me asking my bank account details and debit card details .
                what is these ???? fraud in complaints section only ?
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                  મેહુલ મેહતા
                  from Ahmedabad, Gujarat
                  Dec 6, 2016
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                  Address: Bharuch, Gujarat

                  St department seems to be corrupted a lot. On highway, buses stops only where st had tie up. They tie up with hotels which provide them more comission. Hotel management behaves rudely with us. They provide waste food that dogs dont eat. We have to pay them without eating anything. On NH8 buses only stopsat maruti hotel, shama hotel which are the worst hotels ever and if we ask to st and bus conducters why it us happening. It is not good place to stop. Why are you stopping here. They just say we cant do anything. You'll have only this if you want. Is this a democracy?
                  What the Rupani government has improved in gsrtc? Only buses? Where is the customer satisfaction? " ST amari" what the hell [censored] is this...
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    Nidhi Pandya
                    from Okha, Gujarat
                    Dec 6, 2016
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                    Address: Gandhinagar, Gujarat, 382305
                    Website: gsrtc.in

                    I have booked my tikit yesterday using my personal id, nidhis, email id [protected]@gmail.com, from khambhaliya to ahmedabad central bus station. I have booked a tikit in sleeper bus dwarka ahmedabad, which arrive at khambhaliya around 7:40 pm, for 9th december, i have booked sheet no. 6. I have paid using hdfc debit card. Here comed the problem that my amound which is rs. 291 got debited but i didn't got my tikit confirmation, no sms no mail nothing. Either refund my money or send me a confirmation message for booked tikit.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      S
                      Sashwato
                      Dec 6, 2016
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                      Address: Ahmedabad, Gujarat, 380008

                      Gsrtc has recently started a initiative to look after their public concerns on a large scale. There are issues where passengers have reported several cases like:

                      Case 1: amount debited, ticket not booked
                      Case 2: e-ticket refund process
                      Case 3: bus did not arrive / stop at the location
                      Case 4: ticket cancellation refund policy
                      Case 5: misbehaviour of gsrtc staff, conductors, bus drivers
                      Case 6: reporting of gsrtc depot inconvenience and cleanliness issue.

                      Please report all your concerns here: http://www.gsrtctimetable.in/2016/12/ticket-refund-complaints-online.html

                      Gsrtc representatives shall address your query.

                      Thanks!
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        S
                        Sadhu Hiren
                        from Ahmedabad, Gujarat
                        Dec 6, 2016
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                        Address: 385001
                        Website: gsrtc.in/GSRTCOnline

                        Dear sir,
                        In this bus seat no-20,,,,, debit card transection is complate but we have not get ticket or mobile sms...
                        Tranction details - rs.167.00 in ahmedabad at gsrtc23988 on[protected]:11:28:5.
                        Date of journy-7/12/2016 at 21:00 hrs
                        If ticket not booked then return my mony...
                        Trip code-1730srtdnrgjr47 departure
                        21:00
                        Arrival
                        02:00
                        Gurjarnagri
                        Via brd, abd, msn, unj, sdh, pln, dis
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          N
                          Nikhil4467
                          from Rajkot, Gujarat
                          Dec 5, 2016
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                          Address: Vadodara, Gujarat, 390002

                          Dear sir,
                          I have done booking 2 tickets from mahuva to baroda central st stand at 17:33 on 04/12/16 but conductor was not allowed my mother father to travel in bus as he said that he had not any chart for booking. Kindly refund 338inr on urgent basis. Bus ticket number - 49, 48
                          Total amount-338
                          Transaction id - s27760484
                          Time and date - 17:33 : 04/12/16
                          Name: nikhil thakkar
                          Mo-[protected]
                          +1 photos
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                            S
                            Shivam2508
                            from Ahmedabad, Gujarat
                            Dec 5, 2016
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                            Address: Kutch, Gujarat, 370421
                            Website: gsrtc.in

                            I booked 4 tickets from Somnath to Mundra on Nov. 30th, 2016.
                            Due to some change in plans, we cancelled the trip and so, I wished to cancel the above-mentioned ticket with PNR No. - G13911864.
                            But now, I am no longer able to log-in to the GSRTC website with my credentials.
                            So, the website doesn't allow me to cancel the ticket of today's date i.e, Dec. 05, 2016.
                            I have been trying to cancel the tickets since Nov. 2nd, 2016, but to no avail.

                            How can I get my refund?
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            I booked my ticket for junagadh to ahmedabad in keshod-gandhinagar bus on 5/12/2016 at 11:45am.
                            I didn't get confirmation but rupees were cut from my axis bank account.
                            I want refund..
                            Kindly reply

                            I am not able to cancel my ticket because of what appears to be a changed website interface. - Comment #2611959 - Image #0
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                              P
                              Pravin Ram
                              from Ahmedabad, Gujarat
                              Dec 5, 2016
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                              Address: Kutch, Gujarat, 1801ANDSNTVNS15. A
                              Website: [email protected]

                              Dear sir
                              I m booked my ticket in gsrtc.in
                              In sleeper coach via mundra to ahmedabad pnr no.: g13921336 nd
                              Ahmedabad to mundra. Pnr no. : g13921337
                              But this bus is cancelled due to some technical issues and so loacal bus was come at mundra and so i m not traveling in this local bus and so please give me my refund as earliest as possible
                              I have many complaints but do not resolution
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Hello sir
                              Rajkot jilla na upleta taluka nna bhayavadar gam thi upleta java mate 12 p.m. thi 1 p.m. vachhe ek pan bus nai malti je samay gala ma schol no 6utvano time jethi studnst and staff ne khub halaki bhogavvi pde chhe. To plz tenu nirakaran lavava vinanti
                              Please post your detailed complaint here: http://www.gsrtctimetable.in/2016/12/ticket-refund-complaints-online.html
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                                S
                                Siddharth Thakor
                                from Mumbai, Maharashtra
                                Dec 5, 2016
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                                Address: Mehsana, Gujarat, 384325
                                Website: Gsrtc

                                Dear sir,
                                In mahesana district of kheralu tawon in bus depo staff are not working proper. And not give as proper answer regarding equations.
                                And there always some problem in internet and as student i requisite to slove this problem early becous by the internet our pass process than we all the student of near by kheralu and proper kheralu student compliant with the system.

                                Thanking you.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Please post your detailed query here: http://www.gsrtctimetable.in/2016/12/ticket-refund-complaints-online.html
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                                  Dhiren Pinara
                                  from Surat, Gujarat
                                  Dec 5, 2016
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                                  Address: 380001

                                  My self dhiren pinara. Bhavnagar i have to go bhavnagar from ranip bus stand ahmadabad in tharad bhavnagar bus. I was waiting for long time of bus but bus was not on time. Since 1 hours after bus comes and go directly out side of ranip bus stand. Depot in charge also know about this kind of misbehavior. After that i got many problems from take bhavnagar bus from ahmadabad bus stand.

                                  I have a question
                                  What was driver thought about pesengera.
                                  Very give money for travels in gsrtc
                                  What was the gsrtc do for public
                                  I m sorry to say but same on u
                                  * u.
                                  Till 4:38 am i was at ahmadabad central bus stand. Waiting next bus for bhavnagar

                                  Pls give me some satisfy answer
                                  My cont no [protected]
                                  Mail id [protected]@gmail.com
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    NIRAVCHANDRAKANT JAGANIYA
                                    from Vadodara, Gujarat
                                    Dec 4, 2016
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                                    Address: 395004
                                    Website: www.gsrtc.in/GSRTCOnline

                                    I have tried to book the seat in sleeper bus on 4th Dec 2016 from Palanpur to Surat for 9:00 p.m. bus, I have not received the any booking confirmation but amount deducted from my acount and also seat not confirmed hence I have to pay seperate money in that bus, luckily 1 seat was available hence I have purchased the manual ticket, hence I want it to be refund in my account
                                    My name is NIRAV JAGANIYA
                                    Ref id no : GSE3168792
                                    My mob no [protected]
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    I was faced same problem twice,

                                    Amt deducted 2 times but booking confirmation is not received yet.

                                    I was paid for booking in bus AHD-MDR from ahmedabad to surendranangar, .

                                    I have not any ref no but my email ID is [protected]@yahoo.com & contact no is [protected]..

                                    Thanks & regards,

                                    Meghna Govani
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                                      Viren Gandhi
                                      from Ahmedabad, Gujarat
                                      Dec 4, 2016
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                                      Address: Rajkot, Gujarat, 360001
                                      Website: Gary.in

                                      We have booked tickets Rajkot to Rajula with GSRTC.in as online. At booking time session was expired soon and I was not collecting information like pnr but rupee were deducted from my a/c then after I don't get msg from system of booking. When I was reached at ST Station bus was waiting for us.They were finding us that such and such number are not coming that's why we are waiting so we are so for that b'coz we were coming from Jamnagar and we have connecting bus to Rajula. And I am travelling and calling to[protected] toll free number but there were no one pickup our ph. So what should I do now !!! I told to the conductor about this things but that fellow don't co operate or help us to get out for that situation. Even he was torchering us and not allow to travel. And he was told us that you don't have ticket that's why you are not allow to travel. Why should conductor doing such kind of nonsense thing I don't get him but still there are many foolish staff and rigid even. This is one fresh example that never booked ur ticket with online whenever you travel with ST. ST you still need to be more and more required to update for online booking facilities.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        patel.anr
                                        from Khurai, Madhya Pradesh
                                        Dec 3, 2016
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                                        Address: 390007
                                        Website: Gsrtc.inap0

                                        Dear sir,
                                        In this regard s. T issued circular about bus speed related long route bus speed 80/km. But it is not implemented in himatnagar division vijapur st depot. Said bus vijapur dabhi vijapur bus running speed only 60/km and peas anger suffered long time taken. I m frequently traveled vijapur baroda vijapur. It is requested to u pl. Needful.
                                        Thanks and regard.
                                        Arvind patel.
                                        Mob. [protected]
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        May 25, 2017
                                        Updated by patel.anr
                                        Dabhoi to Vijapur bus running speed only 65km/hrs it is not sufficient as per S.T Nigam circular long rout bus speed raise up to 80km/hrs but this bus speed not raise till today.
                                        this bus organized bu vijapur depot his Division has been Himatnagar, gujarat.
                                        frequent traveler have suffering lost lot of time. pl. needful as earlyas possible.
                                        Thanks and Regard.
                                        Arvind Patel.
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