Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

My travel journey date is 14/11/2016
I book the ticket online from Savarkundla to ahmedabad krushna nagar.
Booking of ticket my father name but the mobile number is add of my.
So online ticket message come on my number & this message send to my father mob. number. Passenger name on ticket is my father Dhirubhai.
During traveling bus conductor check ticket &talled him this ticket is not accepted & tell him to take new ticket. So i am contact gsrtc compaint, he tell to give for refund. So please give my refund as soon as possible..
Thank you..

Since 4 days all gsrtc buses in operation over all toll plaza whereas toll tax cloases that days
In all tickets included toll tax charge, and bus conductor have not get it pay any invoice by toll tax
Many crore rupees of people cheat by GSRTC since 4 days .
Why divisional manager didn't plan without toll tickets
This complain forward to consumer foram

Dear sir,

I have booked e-ticket from savarkundala to junagadh which is of 10:43 p. M from gsrtc online ticket booking on 06/11/2016 and after submit option from gsrtc site amount of bus fare rs.188/- is being debited from my s. B. I bank account but i did not get e-ticket after this i dialled gsrtc no.[protected] and is engaged. My trip is on dt.07.11.2016 at 2:25 pm. My ob reference of bus from savarkundala to junagadh is gs3078837 and my user id of gsrtc e-ticket booking is bipinboghara and my mail address is [protected]@gmail.com. You are requested to process my refund to bank account (Account no: [protected], ifsc code: sbin0016065). Thanking you.

Driver usuf of surat bodhan timing 7:30 at orna village. This person is stupid, ridiculous and very very bad person and he is misbehaving with passenger and not stopping bus even passenger raise hand. This is only one bus in which is coming at surat bodhan route in morning and all collegean students workers and employees are traving. He is not stopping bus at stops. We dont want this driver at this route. Kindly help as soon as possible.

મારી તા.૧૪/૧૦/૨૦૧૬ની નીચે મુજબની ફરિયાદ કરેલ હતી.જેનો કોઇ જ નિકાલ થયેલ નથી તેમજ જી.એસ.આર.ટી.સી.નો જવાબ સંતોશકારક નથી.તથા મારા વધારા ના ખર્ચેલ નાણાં પરત કરવા કોઇ જ ખાતરી કે ઘટતુ કરવા કોઇ જ નક્કર જવાબ મળેલ નથી.તો આ વધારા ના ખર્ચેલ નાણાં પરત થાય તેમજ મને ન્યાય મળે તેવુ ઘટતુ થવા વિનંતી છે. મારી જુની ફરિયાદ આ મુજબ છે. તા.૩/૧૦/૨૦૧૬ના રોજ અડાલજ (અમદાવાદ) થી પાલનપુર જવા માટે ટિકિટ નં.૦૩૨૧૯૩ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૬:૩૮:૩૯ થી રૂ.૧૯૪.૦૦ બે ટિકિટ લીધેલ.આ બસ ઉંઝા ખાતે આવેલ ત્યારે કંડક્ટર દ્વારા બસ ૧૦ મિનિટ ઉભી રહેશે.જેને પેસાબ-પાણી કરવા હોય તે જઇ શકે છે.આથી અમો બન્ને (પતિ-પત્નિ) ઉંઝા ખાતે એક ખૂણામાં આવેલ પેસાબ ઘર માં જઇ ને લગભગ ૫ (પાંચ) મિનિટ પહેલા પરત આવી ગયેલ ત્યારે અમને જ્યાં ઉતારવામાં આવેલ તે જગ્યાએ (પ્લેટફોર્મ) પર બસ નહોતી. આજુબાજુ તપાસ કરતાં પણ બસ ક્યાંય હતી નહિ.ત્યાર પછી ઉંઝા સ્ટેશન ખાતે કમ્પ્લેઇન કરેલ છે.કમ્પ્લેઇન નં.૦૧૧૩૦ છે.ઉંઝા સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ થયેલ નથી.તેમજ ફરજ પરના અધિકારી ને વિનંતી કરેલ કે અમોને બીજી બસમાં પાલનપુર જવાની વ્યવસ્થા કરી આપો પરંતુ તેઓશ્રીએ કોઇ વ્યવસ્થા કરેલ નહિ અને અમોને અમારી રીતે ત્યાર પછી આવેલ દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ દ્વારા પાલનપુર ખાતે આવેલ અને પાલનપુર સ્ટેન્ડ ખાતે પણ કમ્પ્લેઇન કરેલ છે.જ્યાં ફરજ પરના અધિકારી પાસે કમ્પ્લેઇન બુક ઉપલબ્ધ ન હોઇ કોરા કાગળ પર કમ્પ્લેઇન કરેલ છે. સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ પણ થયેલ નથી.ત્યાર બાદ સમયાંતરે ઇંટરનેટ પરથી જુદા જુદા અધિકારીઓના ફોન નંબરો મેળવી આ બાબતે ઘટતુ કરવા વિનંતી કરવામાં આવેલ છે.આમ ઉપરોક્ત હકિકતો ધ્યાને લઇ જવાબદારો સામે યોગ્ય પગલાં લઇ અમને ન્યાય આપવા તેમજ અમારા વધારાના ખર્ચેલ નાણાં (દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ) પરત કરવા તેમજ અમોને થયેલ માનસિક તકલીફ અંગે પણ ઘટતુ થવા વિનંતી છે.વધુમાં આ બાબતે એસ.ટી.ની ઓનલાઇન કમ્પ્લેઇન સેવા દ્વારા કમ્પ્લેઇન નં.#293243.તા.૦૪/૧૦/૨૦૧૬થી કમ્પ્લેઇન કરેલ છે.પરંતુ ક્યાંયથી પણ આવી ગંભીર બાબતનુ સંતોષકારક ઉત્તર મળેલ નથી.
નામ:હેમરાજભાઇ દલજીભાઇ વણસોલા
સરનામુ:-૨૧-સુર્યનગર સોસાયટી, આઇ.ટી.આઇ.ની સામે, ડેરી રોડ, પાલનપુર
મો-૯૯૨૫૮૬૭૧૫૮ ઇમેઇલ[protected]@gmail.com

Bas lidha vina jati rahi
Bas lidha vina jati rahi

I am Animesh Palchoudhary from Vadodara. I had booked an online ticket from Vadodara to Rajkot on 7-November-2016 for journey date of 8-November-2016. As per the schedule, the bus was supposed to depart from Padra at 5:45am and reach Vadodara pick up point (Gotri Road) at 6:05am. Despite the schedule, the bus departed from Vadodara pick up point at 5:45 (before the scheduled departure time). I reached the pick up point at 5:55 and came to know that the bus has left at 5:45am.

I have attached my journey booking details and also the bus schedule for proof that bus starting time from Padra is 5:45am in the morning.

My Journey details:
Name: Animesh Palchoudhary
PNR No.: G13674904
Trip Code: 0510PDRRJTEXP51
Date of Journey: 08/11/2016
Class of Service: GURJARNAGRI
Passenger Start Point: BARODA CENTRAL BUS STATION
Passenger End Point: RAJKOT CENTRAL BUS STAND
Service Start Point: PADRA
No. of Seats: 1
Total Fare: Rs. 178.00

Kindly process the refund for this journey.

Today i travel in bhuj to rapar bas from shivlakha geb when i stand in bus then other 2 passenger with me but i don't know them conducter told me a ticket i give 100 rs to cunducter and i told conducter other 2 passengers are not with me so give me separate ticket but conducter don't give me separate ticket and not give me my return amount and conducter bihave a not good... so i request you to note my complaint and do for this
My name dilip g gohil
Mo [protected]
Email [protected]@gmail.com
Adress government hospital salari naka rapar

Hi

I have booked ticket from gsrtc portal

Pnr no. : g13510925
Trip code : 1045krlsrtexp51
Date of journey : 06/11/2016
Class of service : express
Passenger start point : ahmedabad krishnanagar stand
Passenger end point : surat central bus stand
Service start place : kheralu
Service start point : kheralu
Service end place : surat central bus stand
Service end point : surat central bus stand
No. of seats :4 (adults=4 :children=0)
Seat no/s : 11, 13, 14, 15

But bus did not came at krisnanagar bus stand so i need my money refund.

I have book online ticket from Palitan taleti (Gujarat )to Jamnagar (Gujarat) Journey

Dated 03.11.2016 through my GSRTC id; nps999. My ticket PRN no is G13534970

but still I not got refund pls do needfull.

Pls provide contact detail and address to whom i have to contact for this refund.

Nilesh P Shah
29, Digvijay Plot,
Jodiawala Bulidng,
JAMNGAR - 361005.

cell : [protected]

With ref. to sub line pls do the needful for refund
Ticket from:Jamnagar TO Vadodara
Sleeper coach /1 nos
Booking date:06/11/2016 time:09:25am
GSRTC Login id:harshit045
Register mail id:[protected]@gmail.com
Transaction Reference Num :GS3075216
Payment ID:62620773
RS Debited:316 Rs
THERE IS NOT RESPONSE FROM GSRTC HELP LINE NO ;[protected]

Dear sir,
I am travelling from rajula to Baroda in una Baroda bus and it's timing is 1 hr 15 mini but still the bus hasn't come and no one is given proper reply for the delay of bus just telling will come in 5min and other buses are coming on time which comes from una so please do something as we are dependent on the time of the bus as we have to reach Baroda and catch the other convenience Togo further
Hoping the best and effective response soon

The bus driver from Surat to bhuj luxury bus with no GJ 18 Y 7623 was misbehaved with us and gave bad words when we want to go in bus. He is refusing continually. I reported to inquiry office and the person who were sitting there saying me about rules and regulations. This happened at 6/11/2016 at mid night. Hoping that gsrtc will take necessary action.

Dear sir/madam

I am kripal singh sundarani My date of journey was 29/10/2016 from ahmedabad central bustand to junagadh bus stand in sleeper class of vijaynagar--junagadh sleeper bus .

My pnr no. Is G13470698. On my travel date, i reached ahmendabad central bus station at 10:00 PM. And inquired about my bus from conductor. But bus conductor told me that sleeper bus which you have booked was cancelled for some technical reason. He also told me that your reservation was confirmed in simple sitting bus and you have to travel in sitting bus instead of sleeper bus which you have booked.

He further told me that you would claim refund of difference amount of bus fare from gsrtc online.

Considering above facts and circumstances, i hereby request you to please credit difference amount of bus, in my bank account online as earliest possible and oblige. My complete details are as under.

Name: Kripal Singh sundarani
Mobile: [protected] email id: [protected]@gmail.com

My complaint is that I booked 1 E ticket from GSRTC website. My date of Journey was 04/11/2016 from junagadh to surat in sleeper bus. My PNR no. is G13584310 and trip code is 1700JNDVLDSLP15. My total bus fair is Rs. 388/-. My Journey time was 17:01 On my travel date, I reached junagadh bus station at 17:00 and inquired about my sleeper bus from depo incharge of jnd bus station. But depo incharge of jnd told me that sleeper bus which you have booked was not come for some technical reason. He also told me that your reservation was confirmed in seating bus and you might be travelled in seating bus instead of sleeper bus which you have booked. He further told me that you would claim refund of difference amount of bus fare from GSRTC online. Considering his requests, we travelled from junagadh to surat in seating bus. Considering above facts and circumstances, I hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: kashyap r. Nar (Gujarat) Mobile: [protected] Email id: [protected]@gmail.com

We have 2 book ticket online of ahmedabad krishanagar savarkundla bus for dhola from sarkhej ujala departure time 6:40 from ujala but bus is not stop there.

We have printed eticket and reference number as well
I attached photo for eticket

We have to go by luxrary and pay another rupees as we have already paid for booking.

Pnr number g13609697

My date of journey was 29/10/2016 from ahmedabad central bustand to junagadh in sleeper class.

My pnr no. Is g13460731. On my travel date, i reached ahmendabad central bus station at 10:00p. M. And inquired about my bus from conductor. But bus conductor told me that sleeper bus which you have booked was cancelled for some technical reason. He also told me that your reservation was confirmed in simple sitting bus and you have to travel in sitting bus instead of sleeper bus which you have booked.

He further told me that you would claim refund of difference amount of bus fare from gsrtc online.

Considering above facts and circumstances, i hereby request you to please credit difference amount of bus, in my bank account online as earliest possible and oblige. My complete details are as under.

Name: chirantan patel
Mobile: [protected] email id: chirantan. [protected]@gmail.com

Sir, i was booking 3 full and one half ticket from shirdi to vapi for the journey date 02/11/2016 on 08am bus from shirdi. The ticket booked from vapi bus depot reservation counter on 31/10/2016 in between 8.30 to 8.45 am

By mistake i lost the ticket at shirdi and i approached the bus conductor of the said bus on 02/11/2016 at 7.30am. He and the driver doesn't ready to hear our problem and they charged the ticket fare again and they issued our reserved tickets to some other passengers.

As per the conducter statement that he cannot find out where your ticket on the statement which is on his hand.

Kindly let us know that is it possible or not, and how many passengers are losing the money daily especially on this type of festival season.

Regards,
Nandakumar k k
106. Sarovar co op. Hsg society,
Custom road,
Vapi=396191
Mob : [protected]

If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

ConsumerComplaints.in › Gujarat State Road Transport Corporation [GSRTC] › GSRTC — E ticket Refund - GSRTC
GSRTC — E ticket Refund - GSRTC

My complaint is that I booked 2 ticket from GSRTC Gandhidham Bus Stand My date of Journey was 31/10/2016 from Gandhidham to Mata na madh Bus name Ambaji to Narayan sarovar My PNR no. is G13559352 and ticket no.GDDM221031. My total bus fair is Rs. 256/-. My Journey time was 2.40 a.m. On my travel date, I reached Gandhidham bus station at 2.14.a.m. and inquired about my bus from depo of Gandhidham bus station. But depo incharge of Gandhidham not available but other person told me that bus which you have booked was come 2.15 am . He also told me that your bus is come 2.40 am bus which you have booked. He further told me that you would claim refund of difference amount of bus fare from GSRTC online. Considering his requests, we travelled from Gandhidham to Mata na madh bus. Considering above facts and circumstances, I hereby request you to please credit amount of bus fare in possible and oblige. My complete details are as under. Name:Ketan Prajapati Mobile: [protected] Email id: [protected]@yahoo.in

Sir i have booked teacket for bhavnagar to anand dt 01-10-16. I tried to cancel it in the morning of 01-10-16. But system allows login but when i click on teacket cancellation system out me every time. So i couldn't cancel it.
So please refund my amount. Even i tried to contact you but all numbers were busy.
Teacket no---g13565050
seat number 17 & 18. Time 3.15 from bhavnagar.
Mo [protected]

Hello,
I have booked the ticket from bhavnagar to Ahmedabad on 28/09/2016 from online gsrtc service.
Money is deducted from account but I don't get the ticket.
I call to customer care of gsrtc he told me that there is issue in gsrtcserver so don't book the ticket now again and your money will be transfer in ur account. But still today i don't get my money back.
I am trying to contact on toll free number but still it is not answerable

Please resolve the issue immediately

Regards,
Amar parmar