Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir/madam,

This is to bring to your notice that the driver (Name: kaushal) of gsrtc volvo from baroda to ahmedabad - vehicle registration number 1583 misbehaved with me in bus and asked me to get off the bus with no reason.in addition he also threatened me by saying that i might go ahead and complaint where ever possible and he is not afraid of a female.

I had reported the matter at nehrunagar depot but they did not take my statement seriously.

I also want to report that this driver was very rash in driving and ran into another vehicle near anjali. He somehow ran away from the site rushing.

This driver has no rights to be appointed for a service provided by government. His license should be revoked and strict action should be taken against him.

Regards,
Shweta
Mobile : [protected]

Ticket reference :
* gsrtc m-ticket * baroda central bus station to ahmedabad nehrunagar psngrname : shweta thakkar tripcode : 1645brdnhrnrv46 pnrno : g13551120 jnydate : 29/10/2016 deptime : 16:45hrs seatno (S) : 19 class : volvo boardingpt : baroda pltform : 1.

I had reservation from ahmedabad iscon cross road to bhavnagar for gsrtc bus (gandhinagar to bhavnagar) for date of 29/10/2016. i was at bus stop which is 150-200 meter away from ahmedabad iscon cross road on 7.10am. bu came on 7.40am. bus driver stopped bus at iscon main cross road but did not stop at bus stop where i was standing. so i missed the bus.
My ticket pnr no : g13536048

I need my ticket amount back (ticket rs is 120).

I gave the complain application form to bashirbhai at bhavnagar depo on same day.

At the same time bus conductor of bus driver came and said he didn't know that there is bus stop and some other excuses. when i was about to leaving bhavnagar depo after giving compain application form, bus conductor said that can we adjust anything and take half-half in the end.

It's like totally corrupted public.

Please do some proper action.

We are waiting for Jamnagar to akolvadi bus from kalavad roadside when bus was arrived bus has bin not stopped by drive.driver is ignor me and we shouted but he was driving bus away so pls not this matter and solve this problem passenger is feels very uncomfortable from your service and deliver is not answer friendly whe we talk with them for stop bus they turned his face and react badly...

My self kksolanki, I m live at jafarabad, about approx four to five year new bus stand is developed but not started yet and also new bus like bhutiya bungalow, also in morning only one bus from jafarabad to una at 6 am than after at 10:00 am, so pessenger not timely reach una and other connected city.same manner no direct bus to Baroda and other city of Gujarat pls do in positive direction at your level also start our new bus stand

Dear sir/madam,

Following is my ticket booking details, but bus not arrived till 2 hour of pick up time and i don't received any call from gsrtc.

Trip details


Pnr no. :
G13531481
Trip code :
2300srtnhrnrv46
Date of journey :
28/10/2016
Class of service :
Volvo
Passenger start point :
Zadeshwar x
Passenger end point :
Ahmedabad nehrunagar
Service start place :
Surat central bus stand
Service start point :
Surat
Service end place :
Ahmedabad nehrunagar
Service end point :
Ahmedabad nehrunagar
No. Of seats :
1 (Adults=1 :children=0)
Seat no/s :
19

Passenger information


Name
Age
Gender
Prasann kagada
25
Male
Id card type:
Id card number:

Fare details


Basic fare:
Rs. 345.00
Reservation fee :
Rs. 5.00
Accident insurance charges :
Rs. 0.00
Toll fee :
Rs. 14.00
Service charge :
Rs. 0.00
Toll fee rajasthan :
Rs. 0.00
Other levies :
Rs. 0.00
Service tax :
Rs. 20.00
Concessions :
Rs. 0.00
Discounts :
Rs. 0.00
Total fare :
Rs. 384.00

Kindly look in to the matter and process my refund. It was much necessary for me to reach on time in ahmadabad, i have to face financial heavy loss due to your irregularity.

Kindly do revert asap.

Thanks & regards,
Prasann kagada.

E-mail - [protected]@gmail.com

Dear team,

I have ticket booked my register id v. s. prajapati on dtd 17.10.16 from adipur to visnager vide bus bhuj bhiloda still not receive ticked and 200 rs debited my account so please refund ticket rupees my account

I hope you are immediate action

Name : vijay prajapati
Debit amount a/c no.[protected]canara bank)
E - mail : [protected]@gmail.com

Thanks

Vijay prajapti
M - [protected]

I am a student and i am studying at Gandhinagar science college, sector-15, Gh-4, Gandhinagar. And i am come from krishnanagar, Ahmedabad i am get rid of 5 p.m from collage and the time of our earlier just When we are standing in the bus station of the Gh-4 5.30 p.m When the bus does not stop there raised I therefore consider my complaint, please Fast and Give an answer to my application. Please reply me fast

Dear sir,

I m journey from bhuj to gandhidham on[protected] in bhuj-ahmedabad bus route.

In this route conductor not storage the bus at gandhidham railway station which is authorised stop by gsrtc.

Also made bad behaviour for me.

Pls strict action against him for here and after.

Bus no. Gj-18-y - 1037

Thanks and regards.,
Vishal hirani
Rajkot.
Mob.[protected]

મારું નામ- સંજયકુમાર પી. રહે. જુનાગઢ
આજ રોજ તા.૧૬/૧૦/૨૦૧૬ ના ક.૧૭/૦૦ વાગ્યે હું જુનાગઢ બસ સ્ટેન્ડમા પુછપરછ બારી ઉપર જઇ જુનાગઢ થી અમરેલી માટેની બસ કયારે છે તે પુછવા માટે ગયેલ અને બસ અમરેલી બસ સ્ટેન્ડમા પહોંચવાનો અંદાજીત સમય પુછેલ ત્યારે પુછપરછ બારીએ બેસેલ એસ.ટી.ના કર્મચારી એ કહેલ કે, તમે ડ્રાઇવરને જ પુછી લેજો અમને અહીંયા તમારા બધાજ જવાબ આપવા માટે નથી બેસાડ્યા અને અમે તો રિક્ષા ચલાવતા ચલાવતા અહીં બેસી ગયા છીએ બસ કયારે પહોંચાડસે તે રસ્તામા ડ્રાઇવરને પુછી લેજો તેમજ અપશબ્દો બોલવા લાગેલ અને કહેલ કે, મારૂં નામ- એ. કે. ભાદરકા છે તારાથી જે થાય તે કરી લેજે. આમ જુનાગઢ બસ સ્ટેશનના પુછપરછ ઉપર તા.૧૬/૧૦/૨૦૧૬ ના ક.૧૭/૦૦ વાગ્યા દરમ્યાન બેસેલ એસ.ટી.ના કર્મચારી એ.કે.ભાદરકા નાઓએ અમારી સાથે ખરાબ વર્તન કરી અપમાનીત કરેલ હોય જેઓના વિરૂધ્ધ યોગ્ય કાર્યવાહી કરવા નમ્ર વિ. છે.

I have book ticket from Baroda centre station to Savarkundala on 27-Oct-2016 at 7:00 AM Bus. I have booked Seat No. 4 and 5. Money was deducted Rs. 328 in my bank of baroda Account but I didn't received ticket message. I have already check in my booking history, but not show ticket in booking history also.
Name : Rakesh J Kanani
Mo. [protected]
A.c No: [protected] ( Bank of Baroda )

I am travelling from surat to ahmedabad in volvo bus no. 5862, your conductor has no sense to talk to any passenger, i asked to volume up the tv, he did 10 points like to disturb all passengers, after that i asked to make volume 2point up and he got angry and switch off the tv. I want answer, answer me on [protected] now. It's very bad thing for reputation o[censored]r service.

Dear Depot Manager,

I am writing to inform you of the completely inappropriate behavior of one of your bus drivers. I was not able to obtain his name, but I believe he will be easily identifiable from the following information.

On the evening of Friday, Oct 14.

I do not know this bus driver’s name. I sincerely hope that you consider this behavior unacceptable, and that you will take appropriate steps to reprimand this driver. I would appreciate follow up information from you so that I can be certain you take this information seriously. Bus No:-GJ-18-Y-9115…Kadi To Jhalod…

Sincerely,

તા.૩/૧૦/૨૦૧૬ના રોજ અડાલજ (અમદાવાદ) થી પાલનપુર જવા માટે ટિકિટ નં.૦૩૨૧૯૩ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૬:૩૮:૩૯ થી રૂ.૧૯૪.૦૦ બે ટિકિટ લીધેલ.આ બસ ઉંઝા ખાતે આવેલ ત્યારે કંડક્ટર દ્વારા બસ ૧૦ મિનિટ ઉભી રહેશે.જેને પેસાબ-પાણી કરવા હોય તે જઇ શકે છે.આથી અમો બન્ને (પતિ-પત્નિ) ઉંઝા ખાતે એક ખૂણામાં આવેલ પેસાબ ઘર માં જઇ ને લગભગ ૫ (પાંચ) મિનિટ પહેલા પરત આવી ગયેલ ત્યારે અમને જ્યાં ઉતારવામાં આવેલ તે જગ્યાએ (પ્લેટફોર્મ) પર બસ નહોતી. આજુબાજુ તપાસ કરતાં પણ બસ ક્યાંય હતી નહિ.ત્યાર પછી ઉંઝા સ્ટેશન ખાતે કમ્પ્લેઇન કરેલ છે.કમ્પ્લેઇન નં.૦૧૧૩૦ છે.ઉંઝા સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ થયેલ નથી.તેમજ ફરજ પરના અધિકારી ને વિનંતી કરેલ કે અમોને બીજી બસમાં પાલનપુર જવાની વ્યવસ્થા કરી આપો પરંતુ તેઓશ્રીએ કોઇ વ્યવસ્થા કરેલ નહિ અને અમોને અમારી રીતે ત્યાર પછી આવેલ દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ દ્વારા પાલનપુર ખાતે આવેલ અને પાલનપુર સ્ટેન્ડ ખાતે પણ કમ્પ્લેઇન કરેલ છે.જ્યાં ફરજ પરના અધિકારી પાસે કમ્પ્લેઇન બુક ઉપલબ્ધ ન હોઇ કોરા કાગળ પર કમ્પ્લેઇન કરેલ છે. સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ પણ થયેલ નથી.ત્યાર બાદ સમયાંતરે ઇંટરનેટ પરથી જુદા જુદા અધિકારીઓના ફોન નંબરો મેળવી આ બાબતે ઘટતુ કરવા વિનંતી કરવામાં આવેલ છે.આમ ઉપરોક્ત હકિકતો ધ્યાને લઇ જવાબદારો સામે યોગ્ય પગલાં લઇ અમને ન્યાય આપવા તેમજ અમારા વધારાના ખર્ચેલ નાણાં (દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ) પરત કરવા તેમજ અમોને થયેલ માનસિક તકલીફ અંગે પણ ઘટતુ થવા વિનંતી છે.વધુમાં આ બાબતે એસ.ટી.ની ઓનલાઇન કમ્પ્લેઇન સેવા દ્વારા કમ્પ્લેઇન નં.#293243.તા.૦૪/૧૦/૨૦૧૬થી કમ્પ્લેઇન કરેલ છે.પરંતુ ક્યાંયથી પણ આવી ગંભીર બાબતનુ સંતોષકારક ઉત્તર મળેલ નથી.
નામ:હેમરાજભાઇ દલજીભાઇ વણસોલા
સરનામુ:-૨૧-સુર્યનગર સોસાયટી, આઇ.ટી.આઇ.ની સામે, ડેરી રોડ, પાલનપુર
મો-૯૯૨૫૮૬૭૧૫૮ ઇમેઇલ[protected]@gmail.com

Respected sir,
I m a student and i feel trouble every day bcz junagadh depo in irregularity of bus mostly my root bus junagadh-rajula and it's not come proper time mostly one or two hours late and and i will ask depo inspector but him also said to this day is puncture day so late but it's not possible daily puncture in bus and in depo manager also not given proper answer so respected sir i hope u read my complain and quick take action on this lessinas... Thank u sir

Respected sir,
me, my wife and my 4 years old son traveling from babra to rajkot via bus (amreli-rajkot)root bus no (GJ 18 Y 4976) time 4 PM date 12th October 2016. in this bus their is huge traffic and two girls seat in the cabin near driver. so i just told him plz seat my son also because he is only 4 years but Driver cant understand and misbehaves with me and my wife. those girls are in relation either with conductor or driver. and also driver listen music during the driving via mobile which is broken of rules. he tell me like that when i am in bus my rules follows not governments rules follow. and he and lady conductor shouting on us. then driver stop the bus and tell me like that now bus not move forward. i capture bus cabin photo with girls seating with him also and sending to u. some other people have same complaint against same lady conductor and this driver. so its my request to higher authorities to take may complaint and do action as soon as possible. and please send me action reply on my mail id. [protected]@gmail.com

Dear sir,

I have booked bus ticket from ankleshwar to nasik on 12/10/2016 of ref. Bo. Gs2973648, payment id 61277282 but the status has not been confirmed also the amount of rs. 248 has been deducted from my account. Therefore i request you to refund me my amount in my axis bank account.
The details are mentioned as below
Account no.
Patil pushpavati mohan ([protected])
Amountrs248.00transaction type dr
Transaction date:12 oct '16
Transaction description: inb/[protected]/e-billing solutions pvt ltd/pay

1.reference no..hsbi [protected]i gaabfahp8
2. reference no.. hsbi [protected]i gaabfbff4
Journey: palanpur to ankleshwar gidc

Booking date / txn date : 9/10/2016
Journy date : 12/10/2016 &
6/11/2016
Booking id : aniljani4510
Acccount no. [protected]
Tickets not generated but amount debit...
I travel another bus in 12/10/2016...because my ticket was not successfuly generated.
Plz refund amount immediately.

Hello sir
I want complain against driver of Bus no. Gj 18 y 7131(bhuj to naliya). When travelling to naliya driver stopped the bus before mankuva to pick up flowers for nearly 40 minutes. You can understand what is tge value of 40 min. I was expecting to reach naliya before
13-30. But now i think it is not possible.
I hope you will consider this issue seriously and do needful action against the bus driver.
Thank you

My self dhaval patadiya. I tried to book two tickets from Ahmedabad Nehrunagar to surendranagar bus journey date[protected]. My ticket charge of 200.00 rs. was deducted from my axis bank account but after that some error generated and my tickets not booked so i want my refund of deduction please find my transection number Pur/Gujarat State Road Tra/Seq No 724859

Sir,
I am sushil vaghela. I am regular passenger of st bus, i am a service pass having passenger on the route of majusar to vadodara. On this route the st bus drivers not stop the bus on manjusar, they are doing partiality between passengers. Because of this matter our studies are disturbs. So we are not able to present our class on right time. 9 am to 6 pm is our class time but we are not arriving on our class on above time.
O please its my humble request to you solve this problem immediately other wise we are going to transport ministry.

Ushil vaghela thank you
[protected]
Manjusar
Ta:savli
Dist:vadodara