Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear sir,

I m journey from bhuj to gandhidham on[protected] in bhuj-ahmedabad bus route.

In this route conductor not storage the bus at gandhidham railway station which is authorised stop by gsrtc.

Also made bad behaviour for me.

Pls strict action against him for here and after.

Bus no. Gj-18-y - 1037

Thanks and regards.,
Vishal hirani
Rajkot.
Mob.[protected]

મારું નામ- સંજયકુમાર પી. રહે. જુનાગઢ
આજ રોજ તા.૧૬/૧૦/૨૦૧૬ ના ક.૧૭/૦૦ વાગ્યે હું જુનાગઢ બસ સ્ટેન્ડમા પુછપરછ બારી ઉપર જઇ જુનાગઢ થી અમરેલી માટેની બસ કયારે છે તે પુછવા માટે ગયેલ અને બસ અમરેલી બસ સ્ટેન્ડમા પહોંચવાનો અંદાજીત સમય પુછેલ ત્યારે પુછપરછ બારીએ બેસેલ એસ.ટી.ના કર્મચારી એ કહેલ કે, તમે ડ્રાઇવરને જ પુછી લેજો અમને અહીંયા તમારા બધાજ જવાબ આપવા માટે નથી બેસાડ્યા અને અમે તો રિક્ષા ચલાવતા ચલાવતા અહીં બેસી ગયા છીએ બસ કયારે પહોંચાડસે તે રસ્તામા ડ્રાઇવરને પુછી લેજો તેમજ અપશબ્દો બોલવા લાગેલ અને કહેલ કે, મારૂં નામ- એ. કે. ભાદરકા છે તારાથી જે થાય તે કરી લેજે. આમ જુનાગઢ બસ સ્ટેશનના પુછપરછ ઉપર તા.૧૬/૧૦/૨૦૧૬ ના ક.૧૭/૦૦ વાગ્યા દરમ્યાન બેસેલ એસ.ટી.ના કર્મચારી એ.કે.ભાદરકા નાઓએ અમારી સાથે ખરાબ વર્તન કરી અપમાનીત કરેલ હોય જેઓના વિરૂધ્ધ યોગ્ય કાર્યવાહી કરવા નમ્ર વિ. છે.

I have book ticket from Baroda centre station to Savarkundala on 27-Oct-2016 at 7:00 AM Bus. I have booked Seat No. 4 and 5. Money was deducted Rs. 328 in my bank of baroda Account but I didn't received ticket message. I have already check in my booking history, but not show ticket in booking history also.
Name : Rakesh J Kanani
Mo. [protected]
A.c No: [protected] ( Bank of Baroda )

I am travelling from surat to ahmedabad in volvo bus no. 5862, your conductor has no sense to talk to any passenger, i asked to volume up the tv, he did 10 points like to disturb all passengers, after that i asked to make volume 2point up and he got angry and switch off the tv. I want answer, answer me on [protected] now. It's very bad thing for reputation o[censored]r service.

Dear Depot Manager,

I am writing to inform you of the completely inappropriate behavior of one of your bus drivers. I was not able to obtain his name, but I believe he will be easily identifiable from the following information.

On the evening of Friday, Oct 14.

I do not know this bus driver’s name. I sincerely hope that you consider this behavior unacceptable, and that you will take appropriate steps to reprimand this driver. I would appreciate follow up information from you so that I can be certain you take this information seriously. Bus No:-GJ-18-Y-9115…Kadi To Jhalod…

Sincerely,

તા.૩/૧૦/૨૦૧૬ના રોજ અડાલજ (અમદાવાદ) થી પાલનપુર જવા માટે ટિકિટ નં.૦૩૨૧૯૩ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૬:૩૮:૩૯ થી રૂ.૧૯૪.૦૦ બે ટિકિટ લીધેલ.આ બસ ઉંઝા ખાતે આવેલ ત્યારે કંડક્ટર દ્વારા બસ ૧૦ મિનિટ ઉભી રહેશે.જેને પેસાબ-પાણી કરવા હોય તે જઇ શકે છે.આથી અમો બન્ને (પતિ-પત્નિ) ઉંઝા ખાતે એક ખૂણામાં આવેલ પેસાબ ઘર માં જઇ ને લગભગ ૫ (પાંચ) મિનિટ પહેલા પરત આવી ગયેલ ત્યારે અમને જ્યાં ઉતારવામાં આવેલ તે જગ્યાએ (પ્લેટફોર્મ) પર બસ નહોતી. આજુબાજુ તપાસ કરતાં પણ બસ ક્યાંય હતી નહિ.ત્યાર પછી ઉંઝા સ્ટેશન ખાતે કમ્પ્લેઇન કરેલ છે.કમ્પ્લેઇન નં.૦૧૧૩૦ છે.ઉંઝા સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ થયેલ નથી.તેમજ ફરજ પરના અધિકારી ને વિનંતી કરેલ કે અમોને બીજી બસમાં પાલનપુર જવાની વ્યવસ્થા કરી આપો પરંતુ તેઓશ્રીએ કોઇ વ્યવસ્થા કરેલ નહિ અને અમોને અમારી રીતે ત્યાર પછી આવેલ દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ દ્વારા પાલનપુર ખાતે આવેલ અને પાલનપુર સ્ટેન્ડ ખાતે પણ કમ્પ્લેઇન કરેલ છે.જ્યાં ફરજ પરના અધિકારી પાસે કમ્પ્લેઇન બુક ઉપલબ્ધ ન હોઇ કોરા કાગળ પર કમ્પ્લેઇન કરેલ છે. સ્ટેન્ડ પરના ફરજ પરના કર્મચારી ના જણાવ્યાનુસાર આવી બસની નોંધણી અહિ પણ થયેલ નથી.ત્યાર બાદ સમયાંતરે ઇંટરનેટ પરથી જુદા જુદા અધિકારીઓના ફોન નંબરો મેળવી આ બાબતે ઘટતુ કરવા વિનંતી કરવામાં આવેલ છે.આમ ઉપરોક્ત હકિકતો ધ્યાને લઇ જવાબદારો સામે યોગ્ય પગલાં લઇ અમને ન્યાય આપવા તેમજ અમારા વધારાના ખર્ચેલ નાણાં (દાહોદ ડીસા બસમાં ટિકિટ નં.૦૩૪૧૪૬ તા.૦૩/૧૦/૨૦૧૬ સમય ૧૮:૪૯:-- થી રૂ. ૮૬.૦૦ બે ટિકિટ) પરત કરવા તેમજ અમોને થયેલ માનસિક તકલીફ અંગે પણ ઘટતુ થવા વિનંતી છે.વધુમાં આ બાબતે એસ.ટી.ની ઓનલાઇન કમ્પ્લેઇન સેવા દ્વારા કમ્પ્લેઇન નં.#293243.તા.૦૪/૧૦/૨૦૧૬થી કમ્પ્લેઇન કરેલ છે.પરંતુ ક્યાંયથી પણ આવી ગંભીર બાબતનુ સંતોષકારક ઉત્તર મળેલ નથી.
નામ:હેમરાજભાઇ દલજીભાઇ વણસોલા
સરનામુ:-૨૧-સુર્યનગર સોસાયટી, આઇ.ટી.આઇ.ની સામે, ડેરી રોડ, પાલનપુર
મો-૯૯૨૫૮૬૭૧૫૮ ઇમેઇલ[protected]@gmail.com

Respected sir,
I m a student and i feel trouble every day bcz junagadh depo in irregularity of bus mostly my root bus junagadh-rajula and it's not come proper time mostly one or two hours late and and i will ask depo inspector but him also said to this day is puncture day so late but it's not possible daily puncture in bus and in depo manager also not given proper answer so respected sir i hope u read my complain and quick take action on this lessinas... Thank u sir

Respected sir,
me, my wife and my 4 years old son traveling from babra to rajkot via bus (amreli-rajkot)root bus no (GJ 18 Y 4976) time 4 PM date 12th October 2016. in this bus their is huge traffic and two girls seat in the cabin near driver. so i just told him plz seat my son also because he is only 4 years but Driver cant understand and misbehaves with me and my wife. those girls are in relation either with conductor or driver. and also driver listen music during the driving via mobile which is broken of rules. he tell me like that when i am in bus my rules follows not governments rules follow. and he and lady conductor shouting on us. then driver stop the bus and tell me like that now bus not move forward. i capture bus cabin photo with girls seating with him also and sending to u. some other people have same complaint against same lady conductor and this driver. so its my request to higher authorities to take may complaint and do action as soon as possible. and please send me action reply on my mail id. [protected]@gmail.com

Dear sir,

I have booked bus ticket from ankleshwar to nasik on 12/10/2016 of ref. Bo. Gs2973648, payment id 61277282 but the status has not been confirmed also the amount of rs. 248 has been deducted from my account. Therefore i request you to refund me my amount in my axis bank account.
The details are mentioned as below
Account no.
Patil pushpavati mohan ([protected])
Amountrs248.00transaction type dr
Transaction date:12 oct '16
Transaction description: inb/[protected]/e-billing solutions pvt ltd/pay

1.reference no..hsbi [protected]i gaabfahp8
2. reference no.. hsbi [protected]i gaabfbff4
Journey: palanpur to ankleshwar gidc

Booking date / txn date : 9/10/2016
Journy date : 12/10/2016 &
6/11/2016
Booking id : aniljani4510
Acccount no. [protected]
Tickets not generated but amount debit...
I travel another bus in 12/10/2016...because my ticket was not successfuly generated.
Plz refund amount immediately.

Hello sir
I want complain against driver of Bus no. Gj 18 y 7131(bhuj to naliya). When travelling to naliya driver stopped the bus before mankuva to pick up flowers for nearly 40 minutes. You can understand what is tge value of 40 min. I was expecting to reach naliya before
13-30. But now i think it is not possible.
I hope you will consider this issue seriously and do needful action against the bus driver.
Thank you

My self dhaval patadiya. I tried to book two tickets from Ahmedabad Nehrunagar to surendranagar bus journey date[protected]. My ticket charge of 200.00 rs. was deducted from my axis bank account but after that some error generated and my tickets not booked so i want my refund of deduction please find my transection number Pur/Gujarat State Road Tra/Seq No 724859

Sir,
I am sushil vaghela. I am regular passenger of st bus, i am a service pass having passenger on the route of majusar to vadodara. On this route the st bus drivers not stop the bus on manjusar, they are doing partiality between passengers. Because of this matter our studies are disturbs. So we are not able to present our class on right time. 9 am to 6 pm is our class time but we are not arriving on our class on above time.
O please its my humble request to you solve this problem immediately other wise we are going to transport ministry.

Ushil vaghela thank you
[protected]
Manjusar
Ta:savli
Dist:vadodara

Sir,
Drivers drive roughly. I am travelling in your bus. My regular route is from visnagar to gandhinagar. Driver ignaured all bumps and pits. So that i am complaining you about it. Bus details are given below.

Bus no : gj 18 y 9557
Date : 06/10/2016
Bus route : vadnagar ahmedabad
Time 6:30am

Niravkumar s.
Mo :[protected]
Student pass no : 757608

Hello sir tarikh 23/9/2016 saware ahmedabad s.t depot ma bus no. GJ18V 7831(ahmedabad to mandvi) bus na driver e mane sheetmathi parane ubho karyo ane kidhu k aa sheet reservation se to me kidhu reservation report batavo to emne mari sathe apsabda boli ne mane parane ubho karyo ane pasi bija adivasi loko pase thi commision lai ne temne besadya ane pasi te loko ni ticket lidhi. please reply me my contact no [protected]

Dear sir,

As per the above stated subject i want to inform you that i have booked two tickets for two route one for bharuch zadeshwar x to sarangpur btd which is of 21:30hrs from gsrtc online ticket booking on 24/09/20165 trip coad: 1100shrdamlgj47 and second for sarangpur btd to bharuch zadeshwar x which is of 16:30hrs on 25/09/20165 trip coad: 1415amlshrdgj47 and after submit option from gsrtc site amount of bus fare rs.375/- (totel-750) is being deducted each time from my h. d. f. c bank account and my sbi bank account but i did not get e-ticket each time. after this i dialed gsrtc no.[protected] and is engaged.
All detail of bus ticket and bank are attached with this letter.
Date of payment 22/09/2016

Username (gsrtc):- arpitpatel222
Mail id:- [protected]@gnfc.in
Hdfc acc no:- [protected]
Narration (hdfc bank):- ghdf[protected]-billdkgsrtc
Cheque/ref. no (hdfc bank).:[protected]
Sbi acc no:- [protected]
Narration (sbi bank):- inb gujarat state road transp gsrtccorp payments
Ref. no (sbi bank):- gsbi[protected]ig0ctftnv3
I, therefore request you to arrange for refund amount to me as soon as possible

Thank you in anticipation of your co-operation.

Yours faithfully

(a p patel)

My father was traveling from Baroda to Junagadh having online ticket reservation booked (PNR: G[protected].
Journey Date: 19/09/2016
Trip Code: 2230BRDJNDGJR47

He was carrying Xerox copy of his driving licence with him. He does not keep original copy of identification in fear of forgetting it some ware, due to his old age symptoms of memory.
Now when ticket conductor asks for ticket he show the online booked ticket and then he was asked to so some photo identification, he show Xerox copy of his driving licence. Conductor sees and identification copy and refuses to approve booked ticket. He forces my father to buy another ticket. Very samles act by bus conductor.
This is my humble request to GSRTC board that proper steps should be taken against this scenario, so that any senior citizen travelling alone feels safe in travelling from
GSRTC bus.

Very Very poor act from conductor. I will call it shameless act from him.

My complaint is that I booked 1 E ticket from GSRTC website. My date of Journey was 15/9/2016 from Surat to HIMMATNAGAR GENERAL. My PNR no. isG13137885 and trip code is1500SHRDHMTEXP5. My total bus fair is Rs.218/-. My Journey time was 22.10. On my travel date, I reached Surat bus station at 21.45. and inquired about my bus from depo incharge of Surat bus station. But depo incharge of Surat told me that bus which you have booked was not come for some technical reason. He further told me that you would claim refund of difference amount of bus fare from GSRTC online. Considering his requests, we travelled from Surat to HIMATNAGAR in non AC bus. Considering above facts and circumstances, I hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: DHARMESH [protected] Email id:[protected]@gmail.com

I was travelling today morning from nari village to vallabh vidyanagar anand as i used to do from last 3 year becouse of my college education. But today when i reach to my seat but i find a person in khakhi costume (Later i have comes to know he is conductor, member of gsrtc his name was : bharat bhai) seated on my seat and he told me that you are late so you can not seat here and i tried very hard but he was not ready to stand-up. And i have to stand-up for 4 hour of my journey from bhavnagar to anand. He was bossiness at me. I have vitness of my nearby seater (Jayendrsinh chauhan) seat no 17. The conductor, driver and all travellers are also victims.

Bus : from bhavnagar to anand - baroda.
Bus time : 7:00 from bhavnagar
My ticket no. 18
Complaints again : bharat bhai, conductor of another bus was travelling as a passenger in this bus
Witness : jayendrsinh chauhan (Seat no. 17) and all passengers also

My self jaymit gami
May i reserve ticket of bhuj- vadodara bus of sleeper bus
But bus comming at 8:30 o 'clock sitter
So may contac a bus station head
They give me. Instruction for refund ticket of online process

So please give me refun
My bus time of journey is 8:30 o'clock
And my pick up point is bhuj bus stand
So please give me a refund ticket by my bank account
And also give me a reply by mail in very short time


Thanks & regard
Jaymit gami