Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Sir,
Drivers drive roughly. I am travelling in your bus. My regular route is from visnagar to gandhinagar. Driver ignaured all bumps and pits. So that i am complaining you about it. Bus details are given below.

Bus no : gj 18 y 9557
Date : 06/10/2016
Bus route : vadnagar ahmedabad
Time 6:30am

Niravkumar s.
Mo :[protected]
Student pass no : 757608

Hello sir tarikh 23/9/2016 saware ahmedabad s.t depot ma bus no. GJ18V 7831(ahmedabad to mandvi) bus na driver e mane sheetmathi parane ubho karyo ane kidhu k aa sheet reservation se to me kidhu reservation report batavo to emne mari sathe apsabda boli ne mane parane ubho karyo ane pasi bija adivasi loko pase thi commision lai ne temne besadya ane pasi te loko ni ticket lidhi. please reply me my contact no [protected]

Dear sir,

As per the above stated subject i want to inform you that i have booked two tickets for two route one for bharuch zadeshwar x to sarangpur btd which is of 21:30hrs from gsrtc online ticket booking on 24/09/20165 trip coad: 1100shrdamlgj47 and second for sarangpur btd to bharuch zadeshwar x which is of 16:30hrs on 25/09/20165 trip coad: 1415amlshrdgj47 and after submit option from gsrtc site amount of bus fare rs.375/- (totel-750) is being deducted each time from my h. d. f. c bank account and my sbi bank account but i did not get e-ticket each time. after this i dialed gsrtc no.[protected] and is engaged.
All detail of bus ticket and bank are attached with this letter.
Date of payment 22/09/2016

Username (gsrtc):- arpitpatel222
Mail id:- [protected]@gnfc.in
Hdfc acc no:- [protected]
Narration (hdfc bank):- ghdf[protected]-billdkgsrtc
Cheque/ref. no (hdfc bank).:[protected]
Sbi acc no:- [protected]
Narration (sbi bank):- inb gujarat state road transp gsrtccorp payments
Ref. no (sbi bank):- gsbi[protected]ig0ctftnv3
I, therefore request you to arrange for refund amount to me as soon as possible

Thank you in anticipation of your co-operation.

Yours faithfully

(a p patel)

My father was traveling from Baroda to Junagadh having online ticket reservation booked (PNR: G[protected].
Journey Date: 19/09/2016
Trip Code: 2230BRDJNDGJR47

He was carrying Xerox copy of his driving licence with him. He does not keep original copy of identification in fear of forgetting it some ware, due to his old age symptoms of memory.
Now when ticket conductor asks for ticket he show the online booked ticket and then he was asked to so some photo identification, he show Xerox copy of his driving licence. Conductor sees and identification copy and refuses to approve booked ticket. He forces my father to buy another ticket. Very samles act by bus conductor.
This is my humble request to GSRTC board that proper steps should be taken against this scenario, so that any senior citizen travelling alone feels safe in travelling from
GSRTC bus.

Very Very poor act from conductor. I will call it shameless act from him.

My complaint is that I booked 1 E ticket from GSRTC website. My date of Journey was 15/9/2016 from Surat to HIMMATNAGAR GENERAL. My PNR no. isG13137885 and trip code is1500SHRDHMTEXP5. My total bus fair is Rs.218/-. My Journey time was 22.10. On my travel date, I reached Surat bus station at 21.45. and inquired about my bus from depo incharge of Surat bus station. But depo incharge of Surat told me that bus which you have booked was not come for some technical reason. He further told me that you would claim refund of difference amount of bus fare from GSRTC online. Considering his requests, we travelled from Surat to HIMATNAGAR in non AC bus. Considering above facts and circumstances, I hereby request you to please credit difference amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: DHARMESH [protected] Email id:[protected]@gmail.com

I was travelling today morning from nari village to vallabh vidyanagar anand as i used to do from last 3 year becouse of my college education. But today when i reach to my seat but i find a person in khakhi costume (Later i have comes to know he is conductor, member of gsrtc his name was : bharat bhai) seated on my seat and he told me that you are late so you can not seat here and i tried very hard but he was not ready to stand-up. And i have to stand-up for 4 hour of my journey from bhavnagar to anand. He was bossiness at me. I have vitness of my nearby seater (Jayendrsinh chauhan) seat no 17. The conductor, driver and all travellers are also victims.

Bus : from bhavnagar to anand - baroda.
Bus time : 7:00 from bhavnagar
My ticket no. 18
Complaints again : bharat bhai, conductor of another bus was travelling as a passenger in this bus
Witness : jayendrsinh chauhan (Seat no. 17) and all passengers also

My self jaymit gami
May i reserve ticket of bhuj- vadodara bus of sleeper bus
But bus comming at 8:30 o 'clock sitter
So may contac a bus station head
They give me. Instruction for refund ticket of online process

So please give me refun
My bus time of journey is 8:30 o'clock
And my pick up point is bhuj bus stand
So please give me a refund ticket by my bank account
And also give me a reply by mail in very short time


Thanks & regard
Jaymit gami

I m do updown from Godhra to Jhalod at daily basis. But some few of months bus not come regularly on time. This is very tuff to us we are 12 people which is daily updown. Bus No. Is Gj18Y 8618 . Kindly please re-set the time / arrangements which is bus will come from Vadodra to Godhra at 6:45 AM at Godhra Bus stand.
Take some necessary step on urgent basis

Thank you

The amount of noise because of audio video system in the bus is deafening. If few speakers in bus are not working, how can u justify increasing volume ?

Also, the Volvo buses promise Wi-Fi services, I can't access any of it and driver is clue less!!

If you can't offer proper services, don't promise things that you can't deliver. I wish I could drag you to consumer court.

Also, the driver is ill-mannered. Totally, unacceptable. Please teach them some manners to be polite and humble.

Details - 3.45pm bus, baroda to ahmd, 10th sept 2016. Seat no. 41

I am at capital of gujarat... Time of vijapur bus is 9.45.. Unfortunately yet not bus arrived at platform no.8 whats going on in gujarat after mr. Modi... Left god can save us and request to all government employees try to be panctul on your work all 6cr people are dependent on you

As rquest to like railway people of gujarat require mobile app of gsrtc

So that we can track our bus and find out the routes easily

Request again pls resolve the same so that people of gujarat will attract to private vehicles

I am pretty disappointed with the kind of service i got from the gsrtc. I have a student who in studying at anand. She's in college and she uses the bus service everyday from kalamsar to borsad and borsad to anand. She travels everyday using a gst paas.

There's an incident which happened with her recently while she was going from vadeli bus stop to borsad. She was waiting for the bus and the bus arrived however on arrival the bus driver didn't stop at the proper stop and it stopped a little further than the stop. At the stop there were some boys who were waiting for the same bus. They got on to the bus and they asked the driver to move the bus, now since the bus stopped further from the stop she had to run to board the bus but the bus driver moved the bus. She called out to the bus conductor and the conductor saw her but then also they didnt stop the bus.

After this she also followed the bus on the auto rickshaw and overtook it aswell till kasari and over there as well the bus driver didn't make the stop. She further followed the same bus till borsad depo and over here the bus terminates its service as that is its last stop. Over here the girl confronted the driver as well as the conductor of that bus and took them to borsad depo manager but to her apathy the borsad depo manager was very rude did not even listened to her complaint.

No action wqas taken against anyone. The girl had missed a very important lecture on that day. This happened today, i. E 6th september 2016. This was a bus which leaves from kandhrati to borsad everyday morning around 10 am.

This is big cause of concern for student who comes from a very humble background and who are burning their night lamp everyday to make the both ends meet. The irony of this situation is the bus had a hoarding on the back to educate girl child and the same bus is not even stopping for a girl child!!

Hoping for a solution.

Dear Sir,
This is to inform you that there are daily buses going from ahmedabad to Viramgam. But you people don't understand the importance of time. Today dates 2 sep 16, there are 2 buses @ 8.00 PM . one is going empty and the other is half empty. Even the driver and conductor don't bother to have passengers in it. The hold for the buses is hardly for 2 MN @ new busstation. Please try to understand that even if the next bus would have departed after half an hour, you would have got passengers.but who cares, you people don't bother .even in d evening there are 4-5 buses going simultaneously in same direction but no difference if time.. If please take this note seriously and manage the bus timings so that people would be benefited as well as u can also earn profit.. Pls pls do the needful.. Thanks-mukesh

Namasjar sir
It is to complaint that i am the daily traveller in gsrtc from veraval. Yesterday i. E. On 28.8.2016, the bus no. 9831 driver of veraval bhuj has already allote sit from thr veraval workshop. On asking why he has done. The rude begavior done by the driver. While asking conductor regarding this. He said that he was unable to do any thing against the driver. Except reservatton passebger he given sit directly from workshop and also in driver cabin.

This is to inform you that I had booked an online ticket from Ahmedabad to Bilimora in a Sleeper bus which was supposed to depart from Ahmedabad at 00:25. When I reached the bus station at 00:10, I was informed that the bus has not yet arrived. Then at 2:30 I was informed that the bus had a breakdown and instead of sleeper bus they are sending seating bus and even that bus was facing problems about some technical issues. Now when I came back home without taking the journey I thought of cancelling my ticket but now I am not able to do that. Kindly do the needful as soon as possible. Below are the ticket details.

PNR No: G13051275
Journey Date: 28/08/2016
Depart Time: 00:25
Trip Code: 2100AMJBLMSLP30
Seat No: 21
Txn Password: ZNu6sQ4f

As there are are direct connection between ahmedabad central bus stand and private transportation. Trip code 1445abdtljexp51 did not come on 21/08/2016. Always few buses gsrtc not come. So pessengers have to go through private buses. Private bus persons are marketing and forcing the pessengers in ahmedabad bus stand openly. Private transport peoples are not allowed to enter in central bus stand, but some person have setting with private transportation. So they openly take pessengers from bus stand and do marketing of private transportation. Many people have reservation but due to setting with private transportation, bus will be cancelled so 90% of bhavnagar and rajkpt pessengrers have to go in private buses.. No one is raising voice even bus stand police force or security to stop this private transportation marketing.. Strange but true.. Wrong salute to ahmedanad central bus stand persons who allow these persons to market and take pessengers from inside the bus stand. Wrost thing ever seen. Have a look one day of central bus stand.
Who is responsible..?? I am responsible i think because i trust on gsrtc and govt..

I booked the ticket of GSRTC sleeper bus Ahwa- Gandhinagar on 17/08/2016 from Ankleshwar to Gandhinagar online. I got the message from GSRTC that the bus will come to the Ankleshwar Station at 23:15 that day. I reached there and waited for the bus, but the bus didn't came. I waited till 00:05 of 18/08/2016 and then called the surat bus enquiry to know about the bus . The contact person told that the bus has not reached surat station and it was not the sleeper bus coming that day but the regular one, but i have booked for the sleeper bus siiting and its not fair. As it was urgent to go to my destination, so i thought to wait for some time. At 2:30 of 18/08/2016 i again called the surat enquiry and he told that the bus has left surat by 00:20 and it should already have reached there by 1:45 as it takes mostly 1 hour to reach Ankleshwar from surat and i enquired from other bus drivers coming from surat too, they had no idea of the bus nor the surat enquiry person. Where did the bus go? I didn't got the bus and in the end i was not able to go . But i want refund, i waited for 4 hours and no information about the bus ? what else can i do. So please see to this and refund my money back as soon as possible.

i have attached my ticket with the complaint

Hiii my name is mukesh rathod and i booked my ticket online from ahmedabad to surat. But there wasn't stop st bus on my station. So please help me to refund my payment because there was no any fault of mine. I stood at station before 1 hour of bus time nd bus also came but not stopped at station. The. What is the meaning of boom online ticket on grstc. It's totally west of time nd west of money because i lost my money of this ticket nd i have to buy new ticket of another bus. So please refund my payment

This is regarding driver
Bus no is gj-18-z0848 from dahod to mundra.
Driver was driving the bus very dangerously.
It's nearly an accident in between dakor and ahmedabad. I don't know that area.
Date:15-august-2016
On that day accident not happened. But it will 100 % chance for the accident if the driver will be same.
In ahmedabad, the driver is driving the bus in wrong side even the driving line is good.
Event the driver was driving the bus in brts corridor.

I, Patel Mehul travelling through bus name VISNAGAR to SURAT bus no- 1341. It is running very slow like a local bus so i am facing trouble because of i am travelling with my grand father and he is very ill. And many other passengers are also facing trouble. So remove this problem in this bus immediately as much as possible Otherwise i will complain in customer care...

I have travelled many times in ST volvo buses on ahmedabad-surat route and ahmedabad-vadodara route. Wifi speed of the buses are so poor that sometimes we can't load even whatsapp messages. People are spending double money travelling in Volvo because of service it provides. As there are around 50 passengers in a bus, wifi speed should be high enough so that everyone can use it properly.

Please take this into consideration and increase the wifi speed.