Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

We booked a ticket online from baroda to ahmedabad which was scheduled at 8.30 am on 15.12.2015. As the bus did not come till 9.20 and we had a urgent meeting at Ahmedabad, , we went counter but they inform us that it can be cancelled by sending mail to above E- Mail ID. We immediately informed to gsrtc via mail ID.[protected]@gsrtc to refund the fare mentioning PNR no. and went Ahmedabad by local bus. I have not received the fare in my account tll date.We again sent e-mail again two times. My details of the journey is given below which has already sent to GSR -PNR NO.-G11193574 Trip CODE- 0830BRDNHRNRV46 Name- Ranjan Kumar Sinha amount debited by- [protected] - UCO BANK

गोजरिया थी गान्धीनगर इंदिराब्रिज तरफ जती बस उमरी - अमराई वाडी सवारे 8:30 सिद्धपुर - बापूनगर सवारे 8:45 खेरालु - विरमगाम सवारे 8:55 शोभासन - अमदावाद स्वरे 9:05 उपरोक्त पैकी एक पंन बस खाली होवा छता वगोसना स्टेड पर उभी रख्वामा आवति नथी आपश्री ने विनंती छे के आ प्रश्न ना जड्पी उकेल लाव्सो पास कढाव्यो छे नोकरी समये जवातु नथी

Tv set installed in gsrtc buses between ahmedabad to gandhinagar two way trip dose not working properly. some of the tv set have a volume function problem and some of the tv set have a on screen picture display problem. i hope, if, the GSRTC paying a huge amount to SAMBHAAV MEDIA LTD for passengers entertainment according to policy, it is necessary to work this tv set regularly.i would like to request to you to sort out this problem.

The surrounding of bilimora GSRTC is really clean but the washrooms are in a very bad state. It was a very bad experience for us to use the washrooms

Respected sir We are regular passenger of surat mangrol vankal rout. We have 6 o clock bus surat netrang bus after that only one option vadi bus. Nd this bus is very irregular. Everyday bus is late. Nd driver always drinken. Yester he accidant bus. Its not one time bt many time but cant action. Give us another option to over rout after 6 clock in our rout.

Respected sir, I am one of essar employ and I am up down daily buses via g.s.r.t.c.All bus facility were good but problem is g.s.r.t.c bus driver not follow your bus timing. Here give u one example hazira Adajan bus departure at 7.05 in the morning at hazira but daily it departure 6.45 am 20 min early at its time. So please help sir.

PNR ::- G11222660 Everyday Came Late At Iscon Cross Road Online Time :: 16:20 PM Arrival Time :: 17:05 PM PLEASE UPDATE TIMEE IN ONLINE BECAUSE WHEN WE ASKING TO CONDUCTOR WHY DELAY BUS THEN BEHAVIOR IS VERY BAD.

I didn't receive refund for cancelled bus from JAMNAGAR to MODASA PNR(G[protected] journey date was 07-DEC-2015; 13:30. Actually bus was breakdown and My parent waited for 5 hrs (upto17:00 PM). I talked to customer care officer and she agreed for refund 100% booking amount. But still not received any amount .

Dear Sir, I'm standing at dahegam naheru cross road since 1 hour (2:20) waiting for bus towards Ahmedabad. After waiting a long suddenly I found one bus was going towards Ahmedabad at 3:26 pm. I raised hand to stop the bus. Instead of stopping the bus the driver didn't slowdown speed of it. Bus number is 6062. I am sorry I didn't recognise other detail of bus number as number plate was not cleared. Thanks & Regards Joyal Parmar

I use to updown from Ankhol (Kadi) to Ashram Road (Ahmedabad) on daily basis. As I am working in Ahmedabad for almost last 2 years. Now, my concern is what sometime in fact many a times it has happened with me that driver does not stop the bus at bus my destination bus stop. Driver stops bus around 200 meters away from my bus stop i.e. Ankhol bus stop. Recently, on dated[protected] again driver repeated same thing. The incidence was, I caught bus at 5:30 pm from Income-Tax bus stop Ahmedabad to Ankhol (Kadi). At 07:00 pm bus reached to Ankhol Kadi and I remaindered to conductor to stop the bus so conductor gave signal to driver so that driver can stop the bus. But driver ignored the same and kept driving on again I requested personally driver to stop the bus, but driver shouted on me by saying this is long route vehicle so can not be stop for local passengers. And stopped bus again 200 meters far away from my bus stop. Moreover drivers said do not travel in this bus in future and went. With lot of disappointment I tried to contact to Kadi Bus Depo for complaint but no one paid any heed to my concern and ignored by saying it’s not Kadi depo bus so I need to contact to Becharaji bus depo. Then I tried to contact Becharaji bus depo no one picked by call. Bus Detail: Ahmedabad To Becharaji (Local) Driver name : RamanBhai Bus Depot: Becharaji Bus Depot manager : Kinjal Mam, Contact no.: [protected]

I Mr. sajid patel of Derol village Ta& Dist Bharuch has a complain of above mentioned subject.Being a passenger and you being an orgainizer we likes to inform that the bus of borsad dpt was arriving to bharuch dpt at 11:15 and was departuring at 12:15 before one month but now they changed that time of departuring at11:15 it means an hour before so make it at its original timings from bharuch dpt to tell depot manager of bharuch dpt to make new clue setting at 12:15 noon for new bus till jambusar if not borsad so kindly interfere in this matter deeply.

Namaskar sir, I mrs.yasminben sajid patel of Derol village Ta&Dist-Bharuch has a complain of speed control for Vagra Ahmedabad express bus from bharuch dpt and all other buses.They have a speed of 55kms till Ahmedabad as being an express its speed must be75kms as you take high fare from passenger you have to look after the service.it is a boring type service people are in need of reaching their destiny on time .Every time the manager Mr Shindhi& Mr.Chatriwala of Bharuch dpt& Jambusar dpt are harassing people and not giving proper service they donot think about our children how they bear a long way to go so kindly take step on them and do needful for us by increasing the speed of express routes

Maru nam bhavesh se hu daily ambica thi inacometax gurjarnagri pesenger pas thi updown karu su pan aaje date 12/12/15 time 12:30Am vage surat zalor gurjarnagari bas no Gj 18 z 0497 na conducter a mane sabarmati na stand thi besata em kahe se k incometax thi ambica no pass hoy to incometax thi j besavu pade sabarmathi k game tamari maraji joy tyathi na besay ane pas thi up down karvano kai aa time se em kahi mari sathe magaj mari karel ane me emni pase fariyadbook, temnu nam, bej no, depo manager no number magel to pan apel nahi ane em kahe se ke a tamare taklif hoy to jate sodhi levano ame kasu apata nathi ane biji var mara basama besato nahi evu kahi galagali kare se Ane pasi me net upar thi surat inquiry ma phone kari bus ni deetail api to tyathi mane amno bej no 2669 janavel se to surat na depomanager saheb ne vinanti se k aa conducter ne yogya saja kare jenathi biji var aa rite koi bija sathe na thay

Sir. Today dated 09/12/15 i have travelled from Mundra to Junagadh and me and my family waiting for when bus will be stop for lunch because we have travelled at 5:30am morning but from mundra to virpur bus have not stop after i talked with conductor and i listened his answer and i am socked because he said bus not stop. so i request to start bus stop betwen 12 to 2pm at good hotels or gsrtc canteen. Bus details : GJ 18 Z 0169 BHUJ MUNDRA DEPO BUS ROUTE:MUNDRA TO SOMNATH MY DETAILS: Digvijaysinh Gohil Reservation seat:14 and 15

I had got inquiry from surat bus stand and told at booking office give me a ticket for 6:15pm volo ticket i asked him what time bus will come he told it will reach near 6:15 and will leave at 6:30 i so ok. And now when the bus arrived he said me this ticket is of 5:15 bus. When your employe dosent know 24hrs trimming please keep it in 12hrs only i have to pay another full ticket of 490rs. What to do now let me know please.

Respected authorities, I m daily up down from Ahmedabad ti baroda. Some time m seating from ctm and sometimes seat from gitamandir ahm. Conductor don't have any type of respect to customers how to talk with him. Today m seat from gitamandir to baroda. Bus number is gj 18 z 0457 he is using third class language, I give 500rs for ticket and he says give me 6 rs change. All time I carry change but if sometime we don't have change so he has to pay change but he give to three person to change your rupees internal. How is possible. When I m seat from ctm to baroda conductor give us 9 6 rs ticket, actually fare id 93. When I comments on same he says machine is not update for the same. Please register my complaint against same. And also I wrote complaint later to higher authorities and government sector. I need solutions for that type of misbehaviour and for change Today I wants to complain against conductor who is handling that bus from sidhpur to baroda ( GJ 18 Z 0457). Today also that details forward to different news papers.

GSRTC has recently started newly bus depot in Ahmedabad and today i hv taken journey from bus n face the issue as toilet (Cleaners staff) incorrectly charged the urinal charge as Rs.2/per person for toilet.. however as per notice board the urinal charge is free.. Hence request you to either update the notice board or stop the incorrect charge. Awaiting for the updation fir the same. Regards, GSRTC Passenger

Dear GSRTC, This is satya padisetty, I was traveling thru your sleeper bus Gandhinagar to bhuj(PNR and all details as under) Your Bus got break down at very beginning, we were helpless, all the coming bud were full, thus we hired private Bus, for that we had paid. I request you please refund Rs.670 in my account as soon as possible I had talk with Depo Manager Mr.Patel ([protected]) ** GSRTC m-Ticket ** GANDHINAGAR to BHUJ PsngrName : satyashiva krishna n Padisetty TripCode : 2000GNDBHJSLP15 PNRno : G11096178 JnyDate : 02/12/2015 DepTime : 20:00Hrs SeatNo(s) : 11, 10, Class : SLEEPER BoardingPt : GANDHINAGAR Pltform : 0. Please carry your photo ID during journey. T&C apply. Satya Shetty [protected]

Sir mene date 30/12/2015 ki ticket idar to surat ki banai thi aap ki slpeer gadi me ambaji to surat wali 9.30 pm wali gadi me but kal rat ko jab bus aayi to vo slpeer gadi nhi thi vo local elif gadi aayi so passenger me akeli ladic hone k karan hamne yatra nahikari uska proof conductor ne kud ticket par likha he .n conductor ka name n batch no bhi likha he so aap jald se jald hamara pura pesa refund kare hamare ticket ka pnr no .G11041197 or bus k condutor ka name prajapati mukesh bhai he uska batch no. 2132 he aap condutor se confirm kar k hamara pura pese refund kare or nahi kare aap ne pese refund to me consumer court me apply karunga ye request he attch: ticket print conductor k hath se likhi hue ticket

TRIPCODE 2100PLNSRTSLP30 PNR G10902915 BOOKING DATE 16/11/2015 JOURNEY DATE 19/11/2015 NAME - NISHANT PARESH SHAH [protected] PARESH K SHAH Journey From - Unjha To Surat Class - Slipper Total Ticket Amount - Rs. 250/- Refund Amount After Cancellation - Rs. 201/- Not Received Till The Day Please Do The Need Full At The Earliest. Let Me Know Further Information Required.