Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

1

Updated: Apr 10, 2026

Complaints 4425

Resolved

188

Unresolved

4237

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 205

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Sabarkantha, Gujarat, 383430

Sir mene date 30/12/2015 ki ticket idar to surat ki banai thi aap ki slpeer gadi me ambaji to surat wali 9.30 pm wali gadi me but kal rat ko jab bus aayi to vo slpeer gadi nhi thi vo local elif gadi aayi so passenger me akeli ladic hone k karan hamne yatra nahikari uska proof conductor ne kud ticket par likha he .n conductor ka name n batch no bhi likha he so aap jald se jald hamara pura pesa refund kare hamare ticket ka pnr no .G11041197 or bus k condutor ka name prajapati mukesh bhai he uska batch no. 2132 he aap condutor se confirm kar k hamara pura pese refund kare or nahi kare aap ne pese refund to me consumer court me apply karunga ye request he attch: ticket print conductor k hath se likhi hue ticket

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mehsana, Gujarat, 384170

TRIPCODE 2100PLNSRTSLP30 PNR G10902915 BOOKING DATE 16/11/2015 JOURNEY DATE 19/11/2015 NAME - NISHANT PARESH SHAH [protected] PARESH K SHAH Journey From - Unjha To Surat Class - Slipper Total Ticket Amount - Rs. 250/- Refund Amount After Cancellation - Rs. 201/- Not Received Till The Day Please Do The Need Full At The Earliest. Let Me Know Further Information Required.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jamnagar, Gujarat

Website: www.gsrtc.in

I didn't reach email of my booked ticket ** GSRTC m-Ticket ** KHAMBHALIYA to SURAT CENTRAL BUS STAND PsngrName : JemiGodhani TripCode : 0831KBLSRTEXP51 PNRno : G11028759 JnyDate : 26/11/2015 DepTime : 10:00Hrs SeatNo(s) : 21, Class : GURJARNAGRI BoardingPt : JAMNAGAR Pltform : 01. Please carry your photo ID during journey. T&C apply.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhavnagar, Gujarat, 364002

I have booked one ticket online and at the time of making payment due to some error money has been deducted from my account but ticket is not still not booked. so Please guide me to get back my money into my account. Ticket booking reference no. is GS2256150.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dahod, Gujarat, 389251

Dear sir/mem I have booked ticket for Kutiyana to Dahod on 13th Nevember 2015 for the date of 15th nevember Probandar Gangardi root but when i booked it first time payment was cut from my credit card ac and ticket was not booked so i booked it second time in same bus, time, and same seat no and was also booked and sencond time also payment was cut for same seat and same bus but first payment was still not returned in my ac so pleade suggest me wht should i have to do for this... Regards Mayur Kandoria #[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Amreli, Gujarat, 364530

Website: www.gsrtc.com

I have book my ticket from my window mobile application on date 13/11/2015 at 09:45am from Vijapadi to Jamnagar but my money was deduction from bank and transition no.[protected] and amount 354.00 Rupees so What is procedure to refund my money? Please give some feed back

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380024

Website: WWW.GSRTC.IN

I booked the ticket on-line from ahmedabad to mahuva pnr no g[protected] class express route 0001 bank txn[protected] journey date 11/11/2015 at 20.45 . All tickets was confirmd but on bapunagar bus stop i was waiting with my families still 10pm bus was coming and i got to know that the was cancelled .I shocked to know i booked the ticket for my sister and his two child and jijaji .Now i have no option to comolaint . They have to go with privte vihical.I want to know that why should you not inform us for cancellaton.I want my money back as early as possible and i will never booked any ticket frome gsrtc. I will also complaint to cm anandiben patel dipak shah sr.Editor tv9

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380005

Website: gsrtc.in

We have booked four E-ticket on 13.11.2015 for journey Ahmedabad to Baroda AC Volvo with journey dated 15.11.15 dep time 07:45 AM and PNR No.G10866757.
The fare was for Rs.800.00.
Due to our sudden health problem we cannot travel. We are requesting here pl. approve our refund for above mentioned PNR because of not travel.
We hope we will get credit of refund in our account after deducting relevant charges.

The details are as under :
PNR no. Seat No. Bank TxnNo. OB Reference No. JourneyDt
G[protected], 8, 9,[protected] GS[protected].11.15

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 364290

Website: www.gsrtc.in

Hello sir, i am vishwa pandya. i booked my ticket from rajkot central bus stop to mahuva on 5th nov 2015 and returned ticket also. fare of Rs 518 deducted from my account but not generate any confirmation ticket or message. my reference id is GS2188141

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

J

jaymataji

from Dhoraji, Gujarat

Nov 23, 2015

hello sir i am jagat vyas. i booked my ticket round trip from junagadh to jamnagar and jamnagar to junagadh on 24th november 2015.fare of rs. 194 deducted from my account but not generate any confirmation ticket or booked ticket or message or email. my indtxn[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Patan, Gujarat, 022

Website: www.gsrtc.in

Bus number gj-18-y-7074...deesa-ahmdabad...bus conder name-rakesh patel. ...gsrtc na bus conduter rakesh patel avu ke6e ke mari marji mare bus ubhi rakhvi na rakhvi ae ane bahu kharab vartan karyu. ane gurv karyo hoy bus na ubhi rakhi ne ae rite keche ke kari lo jene complion karvi hoy aene to aa letter per dhyan apva nd action lejo jethi mari jem bija msafaro ne prb na thay.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 360530

I have booked my journey from Jamjodhpur to Baroda in sleeping on date 24/10/15
My journey date is 25/10/2015 at Jamjodhpur ST STOP on 8:30 PM
When i reached there i was informed that sleeping bus not going to Baroda
And so i have to pay for new sitting ex press service
I requested to GSRTC to give me my sleeping booked ticket worth 274 rs
My details as follows
** GSRTC m-Ticket ** JAMJODHPUR to BARODA CENTRAL BUS STATION PsngrName : Hiren r raval TripCode : 2031JJPBRDSL30 PNRno : G10669165 JnyDate : 25/10/2015 DepTime : 20:30Hrs SeatNo(s) : 8 Class : SLEEPER BoardingPt : JAMJODHPUR Pltform : . Please carry your photo ID during journey. T&C apply.

View replies

H

Hiren R Raval

Oct 26, 2015

Here is my traveling ticket which i have to pay for my journey to Baroda besides i have bocking.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: Www.gsrtc.in

Date : 25/10/2015, time 2:35, bus no GJ 18 Z0474 Departure of above mention bus from botad is 2:45, but driver had not followed time that is mention on internet as i have booked, Bus is departed early from its time, time is 2:35, what is it? If they don't wanna follow time than why u give time on internet? ??

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 362268

Sir, i was booked 2 seat in Mundra somnath expressed and bus was cancelled by gsrtc without any intimation to passengers and for inquiry and help i tried many times to contact bus depot by phone to bhachau, bhuj, and mundra bus stop but, they did not give any information. and i booked my ticket online myself amd payment was done by net banking how can get my money return? my ticket details are as below: ** GSRTC m-Ticket ** SAMAKHIYALI to SOMNATH PsngrName : Dodiya manojbhai jasabhai TripCode : 1700MDRSMNTSL30 PNRno : G10648968 JnyDate : 22/10/2015 DepTime : 20:00Hrs SeatNo(s) : 7, 8 Class : SLEEPER BoardingPt : SAMAKHIYALI Pltform : 1. Please carry your photo ID during journey. T&C apply.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kutch, Gujarat, 370465

Website: www.gsrtc.in

GSRTC — E-ticket refund Dear Sir/Madam, My complaint is that I booked one E ticket from GSRTC website. My date of journey on 18/010/2015. Starting point is : Mandvi (Bhuj) to Baroda. My journey is from Koday road to Ahmedabad central bus stand in sleeper bus service. My journey time is 19:26hrs from Koday road. My PNR No is :G10621508. My name is paresh premjibhai parsiya. So my complaint is my journey is only bhachau bus stand and after bus cancelled by government order. So please refund my e-ticket payment. Thanks, Paresh Premjibhai Parsiya.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Oct 21, 2015

Updated by Paresh Parsiya GSRTC — E-ticket refund

Dear Sir/Madam,

My complaint is that I booked one E ticket from GSRTC website. My date of journey on 18/10/2015. Starting point is : Mandvi (Bhuj) to Baroda. My journey is from Koday road to Ahmedabad central bus stand in sleeper bus service. My journey time is 19:26hrs from Koday road. My PNR No is :G10621508. My name is paresh premjibhai parsiya. So my complaint is my journey is only bhachau bus stand and after bus cancelled by government order. So please refund my e-ticket payment. Thanks, Paresh Premjibhai Parsiya.

journey is from Koday road to Ahmedabad central bus stand
journey date. 18/10/2015, 19:26 hours
PNR No is :G10621508.
name : Paresh Premjibhai Parsiya.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bharuch, Gujarat, 393002

Website: www.gsrtc.in/GSRTCOnline

I am Hitesh Limbani, who have booked bus ticket for travelling from Ankleshwar to Khedbrahma. 2 passengers for travelling on 14.10.15. Booking done online through GSRTC online booking site. Trip code is 2045BLMAMJSLP30 (Bilimora- Ambaji) I have initiated online transaction for booking. After payment booking status appeared as success but ticket was not generated online and history section of the booking page was blank. I have done one more transaction and same thing happened. Total 466+466 is deducted but ticket not got generated. Then I have approached to ticket window at Ankleshwar GIDC bustand, there they responded saying that such kind of bus is not available what I have tried to book online. If such bus is not available, then why it is appearing online . I want my money back. Hitesh Limbani [protected]

Nov 17, 2015

Complaint marked as Resolved

The complaint was registered and on the same day I received call from the management regarding the same and they have assured to resolve within a week time. as yes I can say this I got refund within a stipulated time frame. Thanks

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 395002

Website: www.gsrtc.in/site/contactUs.html

Dear Sir/Ma'am

I am mitesh viradiya. i am booking a ticket surat to bhavnagar for traveling date 21/NOV/2015, bus name is dharampur to bhavngar
i am making my payment by using sbionline and it completed successfully but there is no ticket book.
my bank transaction ref no is IG0AVFDUL9.

please give me a confirm ticket OR my money back as soon as possible.

and please give me a feed back as soon as if you refund me than plz inform me so i can book a ticket

thank you

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: www.gstc.in

My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 29/09/2015 from ahmedabad to vadodara.total fare 221 but what happen that monry was deduct from my account but ticket was not confirm and i didn't receive any mail or sms from gsrtc, so kindly i request you to refund my money.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: gsrtc.co.in

We are living in ahmedabad anandnagar, satellite. We are every day go to bavla by bus on bapunagar gadhda from gadhda depot. We are also go to gadhda at every 30 days of poonam. The bus has a anandnagar bus stop. But the bus driver never stop to anandnagar, ahmedabad bus stop. we are suffering for that inconvenience. Please give us some reply.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: www.gsrtc.in/

I have booked a bus ticket from ahmedabad to vadodara for 24th Sep 6:20 am.221 Rs deducted from bank account but ticket is not booked.Worst and first time experience with GSRTC site.pls provide my refund back as soon as possible via Axis bank.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Website: www.gsrtc.in

Plz Refund for pnr G10251696 of rs 440 bank trn no[protected] on 28 aug 15 bus bapunagar veraval rout bpngrvrl 20:45 not came at that night mail i d provided - [protected]@gsrtc.in - mail get bounced every time customer care number provided[protected] not contactable

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines