Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I had booked my ticket from ahmedabad to ankleshwar GIDC in bus service no. 0915NHRNRSRTV46, VOLVO, but after online paymnet web page shows access denied by server and no ticket is booked. MY gsrtc OB refrence no. is -GS1826890 Amount deducted is -Rs 364 in favour of GSRTC, ahmedabad

I had booked ticket online as below. THE TRIP GOT CANCELED BUT BHAVNAGAR TICKET WINDOW DID NOT REFUND. THEY TOLD THAT IT SHALL BE CANCELED LATER AUTOMATICALLY. BUT STILL I HAVE IT RECEIVED REFUND. PLEASE DO NEEDFUL. PNR NoG9472758 Journey Date11/05/2015 Trip Code1730BVNDMPSLP15 From BHAVNAGAR To BARODA No. of Seats2 Seat No(s)10, 11 Passenger Information Passenger NameSeat No / Age hemantkumar dalvi11 / 66 JYOTI DALVI10 / 57 Basic Fare 494.00 Reservation Fee 10.00 Accident Insurance Charges 0.00 Toll Fee 2.00 Service Charge 0.00 Toll Fee Rajasthan 0.00 Other Levies 0.00 Concessions 0.00 Discounts 0.00 Total Fare ₹ 506.00

DEAR SIR I HAVE TWO TICKET BOOKED FROM SURAT TO UNJHA ON DATE 01.05.2015. MY TICKET PNR NO. G9244579. TRIP CODE :2030NVSVAVSLP15. SEAT NO: 4 $ 5 . AND FARE RS:658.00 . BUT THIS BUS CANCELED DUE TO GSRTC EMPLOYES STRIKE. AND NO ANY TYPE OF INFORMATION TO ME.SO WE ARE TRAVELLING WITH NORMAL BUS. I WANT TO REFUND FOR THIS CANCELATION

Dear Sir, My complaint is that I booked 5 tickets from GSRTC website. My date of journey was on 15/05/2015. Starting point is : Surat. My journey is from Surat to Ahmedabad Sabarmati in sleeper express bus service. My journey time is 10:15 PM from Surat. My PNR No is :G9539113. But due to some technical problem the sleeper bus is cancelled. we have to go ahmedabad in normal express bus & will have to buy new tickets.I have spend Rs.1212 for sleeper bus tickets through your website. so my request to refund that money in my sbi a/c from which i have done my transaction.

My self Praveen Bisen and i am worked at statue o[censored]nity as a consultant. Today i was experienced very poor service from GSRTC valvo regdaring air conditioning system is not working during whole travel from baroda (vadodara) to ahmedabad. When i was complaint to valvo staff and he is reply very rude. I am very fade up with the GSRTC arrangement. Please prefer private valvo bus services it is better than GSRTC. Valvo bus. Baroda to ahmedabad. Time - 1:30pm

This is to inform you that i had booked 2 bus tickets in SLEEPING Coach from Padra to Junagadh vide Seat No. 13, 14 and Ticket No. PDR528077 (Dtd. 13/05/2015) and Junagadh to Padra (Dtd. 22/05/2015) for my wife and 2 daughters. On arrival of Bus Depot on 13/05/2015 at 9 : 00 p.m., I surprise that depot manager has cancelled the sleeping coach bus due to some repairing work in sleeping coach bus and send seating coach bus. I understand the problem of repairing, but if they book the online booking of reservation then they have to continue with some other provision of sleeping coach bus. I feel that i have made major mistake sending my wife in GSRTC bus. You know my younger daughter is 1 yr. old and she is not able to travel whole night with seating arrangement. My wife also became very frustrated and decided never travel in FALTU GSRTC BUS. I REQUEST YOU TO PROVIDE REFUND ME FOR WHOLE AMOUNT OF RS. 1014/-.

Hello sir..My name is Ketan Parsania. I have book to ticket via gsrtc.in on date 21/04/2015 Baroda to Junagdh. but some personal problems I have cancelled ticket. Pls check below detais and give me my refunded money as soon as possible. ** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :21/04/2015, TripCode :2116PDRSMNTSL30, PNRno :G9226712, SeatNo(s) :3, Amt Refunded:Rs. : 199.00.

Myself Dr utkarsh shah from nadiad. Today on 13th of May in morning at 7am there is a bus from nadiad to Vadodara ( originally it is kapadwanj- bardoli). There is a bus stop at vaniya vad, nadiad. The driver saw that there are few passengers at bus stop and we sign to stop bus, but he didn't stop. We were planning to reach Baroda by same bus. Who is responsible for our wastage of time. Do step against these mischievous driver.

Dear sir, I have booked two way ticket from ahmedabad to amreli on 23rd april 2015. I have booked ticket two times and ticket was not booked because of system error. Rs286 was deducted two times from my account. Kindly look in to the matter and resolve it as soon as possible. My login is juned1987. Regards, Juned Shaikh [protected]

NAMASKAR SIR JI SAVINAY LAKHVANU KE HU DAILY UP DOWN KARU 6U TO AAP SAHEB NE NAMRA VINANTI KE VISNAGER DEPT. MA VALAM GAM MA LONG ROOT NI BUS GAM NA JAVA MATE AAP SAHEB NE NAMRA VINANTI. VALAM GAM MA BUS ANDAR NA JAYTO TO TE GAM NA MANASO DADAGI KARE 6. TENU KARAN EK 6 KE TE GAM NA MEHSANA DEPT. MA DC 6 TEMNU NAM NATUBHAI 6. TEM NA KARNE TE GAM NA MANSO DADAGIRI KARE 6. GAYA WEEK MA SATERDAY NA DIVSE 09/05/2015 NA DIVSE GAM MA BUS NA LAI JAVA MATE UP-DOWN KARTA MUSAFARO A NA PADTA GAMNA LOKO DRIVER CONDUCTOR TEMAJ MUSAFARO NE MARVA SAME THAI GAYATH TE BADHO RUAAB TE DC NA KARANE.PAHELA KOI BUS ANDER NTI JATI. ATTYRE CHHELA 5 MONTH TI MUSAFAR PARESAN THAI RAHY 6. TO AAP SAHEB NE NAMRA VINANTI K GAMMA BUSO BANDH KARAVI. BUS BUYPASS CHALAVI TO AAP SAHEB DAREK DEPO MA JAN KARVA SARU. KE DAREK BUS VALAM ROAD THAI NE LAI JVI GAM MA NA JAVU.TO UP DOWN KARTA MUSAFRO NE AAGLI BUSO MALE.

sir, i have serious complaint again conducter of navsari to vadnager bus no GJ18Y5995 which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled to avoid travelling in tha same bus.so, strict action may be taken for rude behaved with passenger and not allowed me to traveled from navsari to surat though may seats were vacant.

sir, i have serious complaint again conducter of navsari to vadnager bus which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled to avoid travelling in tha same bus.so, strict action may be taken for rude behaved with passenger and not allowed me to traveled from navsari to surat though may seats were vacant.

To Manager, Date 9-5-2015 i m requesting for time shedule for s.t. bus but one of the staff Mr. M.C. vora said new time table is not available at that time i m write complaint of time shedule and the same will be signed by Mr. M.C.Vora after sign i m asking for which time you have provide me new time table he said when i m received from central office then again i m write central application with dual copy sign by Mr. M.C.vora then he carring to me and destroyed all my complaint all viramgam staff member is also available request you to pls very strickly action with M.C. vora

NAMASKAR SIR JI SAVINAY LAKHVANU KE HU TIMBI GAM MA RAHU CHU JAYA GSRTC NA AADESH MUJAB TAMAM BUS TIMBI GAM MA THI J PASAR THAY CHE PARANTU DATE 9/5/2015 NA ROJ ROUTE BHAVNAGAR-VERAVAL DEPOT VERAVAL DIVISION JUNAGADH BUS NO GJ18Y 6838 NA DRIVER CONDUCTOR DVARA GER VARTNUK KARI NE BAL JABRI PURVAK BUS BUYPASS CHALAVEL CHE ANE MANE BAY PASS UTAREL CHE TO FARAJ UPAR NA DRIVER CONDUCTOR UPAR JARURI PAGLA BHARI MANE SANTOSH KARAK JAVAB AAPSO AAPNO VISHVASU AMIN MO-[protected]

In the reseved seat for disabledisable/physcally handicapped/ Viklang extra wheel put into the Bus no GJ 18 Y 9478. So we both Shailesh and Rajendra facing problem for seating into Bus. We both are handicapped and our spouse also handicaaped persobs.Route of bus JAMBUSAR ti Ambaji we have travelled from Baroda on12.05pm. Anybody who have contact for registration of complain pl do immediately. We will reach Himmatnagar appx 4.10pm. Sir, pls do useful for physically handicapped perons. Shailesh shah no.[protected]

Resp. Sir, from last few days dahegam-ukai & ukai-dehgam sitting coach ( dahegam depo) comes instead of regular sleeper coach. Sir, Conductor is not giving refund of reserved sleeper ticket during the journey inspite of we are giving tickets. Sir, pls instruct all conductors for giving refund during the journey. ALSO PLEASE REGULATE 2 NOS. SLEEPER COACH FROM DAHEGAM TO UKAI & UKAI TO DAHEGAM LOOKING TO THE WHOLE NIGHT JOURNEY AT THE EARLIEST PLEASE. WE/PASSENGERS ARE SUFFERING A LOT. PLEASE DO NEEDFUL. ALSO IF RUNNING BUS TOTAL KILOMETERS ARE COMPLETED, THEN PLEASE PUT UP NEW SLEEPER BUS AS REQUIRED AT THE EARLIEST. " SALAAMAT SAWARI S.T. AMAARI" Thanking you in anticipation... ( sir, we reserve ticket 7 days nefore & if we are not getting refund during the journey then we have to wait for 21 days by online credit system. Thus for only 1 trip we are engaged for 28 days!!!)

Due to strike of GSRTC employee, bus not came on 30/04/2015. Still i didn't get any message from GSRTC about the refund. You are requested to send me refund of the same. The details are as follows. PNR No. G9367724 Trip Code : 2000ABDCPDEXP51 zadeshwar X to shahada Date : 30/4/2015 Name : Saurabh Patil

Dear sir, This complain is regarding to the lack of buses on Jambusar Baroda root In morning time ( between 6:45 and 7:45). There is a bus at 7:30 am (jambusar - vadodara), but its conductor is irregular, so this bus often leaves jambusar at 7:45 . The original time being 7:30. Sir, this irregularity of BUSES is very annoying. So please do something about it.. sir, i request you to put one bus at around 7:15. So it will be very helpful for all o[censored]s.

Dear sir, I have booked ticket from bhuj to kathlal.Journey date was 2/5/2015. I have booked 2 sleeper sits. But the bus (Mata na madh-Kapadvanj) was breakdown in up trip(Kapadvanj-Mata na madh) at Bhachau. So we have travelled in sitter bus. We have told by driver that we will pick the sleeper bus from Bhachau Depot. But when we reached Bhachau the bus was not repaired.Therefore from bhuj to kathlal we travelled in a sitter bus. This is not first time. This sleeper bus breakdowns thrise in a month. So I request you to take some actions against the responsible person.

Dear sir, I have book a ticket from baroda to amreli it 29th april 2015 23:20. But the bus didn't show up till late night and then at midnight there was a strike of S T stuff so I want a refund for the same. I book ticket online I have attached the message regarding the booking. I also send message to GSRTC CUSTOMER SUPPORT email provided on website. But doesn't get any reply. Nearest Gsrtc bus staion officers refuse to consider my refund request. What should i do? I am helpless at this moment. * GSRTC m-Ticket ** SHIRDI to AMRELI PsngrName : GOHIL JAYESH V TripCode : 1100SHRDAMLGJ47 PNRno : G9358535 JnyDate : 29/04/2015 DepTime : 23:20Hrs SeatNo(s) : 3, Class : GURJARNAGRI BoardingPt : BARODA Pltform : 1. Please carry your photo ID during journey. T&C apply. Jayesh V Gohil