Submit a Complaint
Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in
1
Updated: Oct 20, 2025
Complaints 4416
Resolved
187
Unresolved
4229
Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 209

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
U
utkarsh252
from Mumbai, Maharashtra
May 12, 2015
Report
Copy

Address: Kheda, Gujarat

Myself Dr utkarsh shah from nadiad. Today on 13th of May in morning at 7am there is a bus from nadiad to Vadodara ( originally it is kapadwanj- bardoli). There is a bus stop at vaniya vad, nadiad. The driver saw that there are few passengers at bus stop and we sign to stop bus, but he didn't stop. We were planning to reach Baroda by same bus. Who is responsible for our wastage of time. Do step against these mischievous driver.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    juned1987
    from Mumbai, Maharashtra
    May 12, 2015
    Report
    Copy

    Address: Ahmedabad, Gujarat

    Dear sir, I have booked two way ticket from ahmedabad to amreli on 23rd april 2015. I have booked ticket two times and ticket was not booked because of system error. Rs286 was deducted two times from my account. Kindly look in to the matter and resolve it as soon as possible. My login is juned1987. Regards, Juned Shaikh [protected]
    +1 photos
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      dipak patel
      from Valsad, Gujarat
      May 12, 2015
      Report
      Copy

      NAMASKAR SIR JI SAVINAY LAKHVANU KE HU DAILY UP DOWN KARU 6U TO AAP SAHEB NE NAMRA VINANTI KE VISNAGER DEPT. MA VALAM GAM MA LONG ROOT NI BUS GAM NA JAVA MATE AAP SAHEB NE NAMRA VINANTI. VALAM GAM MA BUS ANDAR NA JAYTO TO TE GAM NA MANASO DADAGI KARE 6. TENU KARAN EK 6 KE TE GAM NA MEHSANA DEPT. MA DC 6 TEMNU NAM NATUBHAI 6. TEM NA KARNE TE GAM NA MANSO DADAGIRI KARE 6. GAYA WEEK MA SATERDAY NA DIVSE 09/05/2015 NA DIVSE GAM MA BUS NA LAI JAVA MATE UP-DOWN KARTA MUSAFARO A NA PADTA GAMNA LOKO DRIVER CONDUCTOR TEMAJ MUSAFARO NE MARVA SAME THAI GAYATH TE BADHO RUAAB TE DC NA KARANE.PAHELA KOI BUS ANDER NTI JATI. ATTYRE CHHELA 5 MONTH TI MUSAFAR PARESAN THAI RAHY 6. TO AAP SAHEB NE NAMRA VINANTI K GAMMA BUSO BANDH KARAVI. BUS BUYPASS CHALAVI TO AAP SAHEB DAREK DEPO MA JAN KARVA SARU. KE DAREK BUS VALAM ROAD THAI NE LAI JVI GAM MA NA JAVU.TO UP DOWN KARTA MUSAFRO NE AAGLI BUSO MALE.
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        $
        $hveta
        from Bengaluru, Karnataka
        May 11, 2015
        Report
        Copy

        Address: Surat, Gujarat

        sir, i have serious complaint again conducter of navsari to vadnager bus no GJ18Y5995 which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled to avoid travelling in tha same bus.so, strict action may be taken for rude behaved with passenger and not allowed me to traveled from navsari to surat though may seats were vacant.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          $
          $hveta
          from Bengaluru, Karnataka
          May 11, 2015
          Report
          Copy

          Address: Surat, Gujarat

          sir, i have serious complaint again conducter of navsari to vadnager bus which departed from navsari on 11/05/2015 at 6 p.m.the poins of my compaint are as followes... (1) The conductor allowed to sit some unreserved passenger before putting the bus on stand.(2) When i tried to enter the bus he misbehavied with me and forced me to get down by speaking insulting and offending words with lady passenger .(3) He said that navsari to surat passenger are not allowed in my bus.(4) He behaved as if he is not a public servant but rude owner of the bus.(5) Due to his rude behaviour i was compelled to avoid travelling in tha same bus.so, strict action may be taken for rude behaved with passenger and not allowed me to traveled from navsari to surat though may seats were vacant.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            paliya9
            May 10, 2015
            Report
            Copy

            Address: Ahmedabad, Gujarat

            To Manager, Date 9-5-2015 i m requesting for time shedule for s.t. bus but one of the staff Mr. M.C. vora said new time table is not available at that time i m write complaint of time shedule and the same will be signed by Mr. M.C.Vora after sign i m asking for which time you have provide me new time table he said when i m received from central office then again i m write central application with dual copy sign by Mr. M.C.vora then he carring to me and destroyed all my complaint all viramgam staff member is also available request you to pls very strickly action with M.C. vora
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              amin7600
              from Veraval, Gujarat
              May 10, 2015
              Report
              Copy

              NAMASKAR SIR JI SAVINAY LAKHVANU KE HU TIMBI GAM MA RAHU CHU JAYA GSRTC NA AADESH MUJAB TAMAM BUS TIMBI GAM MA THI J PASAR THAY CHE PARANTU DATE 9/5/2015 NA ROJ ROUTE BHAVNAGAR-VERAVAL DEPOT VERAVAL DIVISION JUNAGADH BUS NO GJ18Y 6838 NA DRIVER CONDUCTOR DVARA GER VARTNUK KARI NE BAL JABRI PURVAK BUS BUYPASS CHALAVEL CHE ANE MANE BAY PASS UTAREL CHE TO FARAJ UPAR NA DRIVER CONDUCTOR UPAR JARURI PAGLA BHARI MANE SANTOSH KARAK JAVAB AAPSO AAPNO VISHVASU AMIN MO-[protected]
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kalpeshvparmar
                from Mumbai, Maharashtra
                May 9, 2015
                Report
                Copy

                Address: Vadodara, Gujarat

                In the reseved seat for disabledisable/physcally handicapped/ Viklang extra wheel put into the Bus no GJ 18 Y 9478. So we both Shailesh and Rajendra facing problem for seating into Bus. We both are handicapped and our spouse also handicaaped persobs.Route of bus JAMBUSAR ti Ambaji we have travelled from Baroda on12.05pm. Anybody who have contact for registration of complain pl do immediately. We will reach Himmatnagar appx 4.10pm. Sir, pls do useful for physically handicapped perons. Shailesh shah no.[protected]
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shivshankar2
                  from Mumbai, Maharashtra
                  May 8, 2015
                  Report
                  Copy

                  Address: Gandhinagar, Gujarat

                  Resp. Sir, from last few days dahegam-ukai & ukai-dehgam sitting coach ( dahegam depo) comes instead of regular sleeper coach. Sir, Conductor is not giving refund of reserved sleeper ticket during the journey inspite of we are giving tickets. Sir, pls instruct all conductors for giving refund during the journey. ALSO PLEASE REGULATE 2 NOS. SLEEPER COACH FROM DAHEGAM TO UKAI & UKAI TO DAHEGAM LOOKING TO THE WHOLE NIGHT JOURNEY AT THE EARLIEST PLEASE. WE/PASSENGERS ARE SUFFERING A LOT. PLEASE DO NEEDFUL. ALSO IF RUNNING BUS TOTAL KILOMETERS ARE COMPLETED, THEN PLEASE PUT UP NEW SLEEPER BUS AS REQUIRED AT THE EARLIEST. " SALAAMAT SAWARI S.T. AMAARI" Thanking you in anticipation... ( sir, we reserve ticket 7 days nefore & if we are not getting refund during the journey then we have to wait for 21 days by online credit system. Thus for only 1 trip we are engaged for 28 days!!!)
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    saurabh184patil
                    May 7, 2015
                    Report
                    Copy

                    Address: Ahmedabad, Gujarat

                    Due to strike of GSRTC employee, bus not came on 30/04/2015. Still i didn't get any message from GSRTC about the refund. You are requested to send me refund of the same. The details are as follows. PNR No. G9367724 Trip Code : 2000ABDCPDEXP51 zadeshwar X to shahada Date : 30/4/2015 Name : Saurabh Patil
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nirav1993
                      May 6, 2015
                      Report
                      Copy

                      Address: Bharuch, Gujarat

                      Dear sir, This complain is regarding to the lack of buses on Jambusar Baroda root In morning time ( between 6:45 and 7:45). There is a bus at 7:30 am (jambusar - vadodara), but its conductor is irregular, so this bus often leaves jambusar at 7:45 . The original time being 7:30. Sir, this irregularity of BUSES is very annoying. So please do something about it.. sir, i request you to put one bus at around 7:15. So it will be very helpful for all o[censored]s.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        S D Panjabi
                        from Mumbai, Maharashtra
                        May 6, 2015
                        Report
                        Copy

                        Address: Kutch, Gujarat

                        Dear sir, I have booked ticket from bhuj to kathlal.Journey date was 2/5/2015. I have booked 2 sleeper sits. But the bus (Mata na madh-Kapadvanj) was breakdown in up trip(Kapadvanj-Mata na madh) at Bhachau. So we have travelled in sitter bus. We have told by driver that we will pick the sleeper bus from Bhachau Depot. But when we reached Bhachau the bus was not repaired.Therefore from bhuj to kathlal we travelled in a sitter bus. This is not first time. This sleeper bus breakdowns thrise in a month. So I request you to take some actions against the responsible person.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          jvgohil
                          from Bagasara, Gujarat
                          May 6, 2015
                          Report
                          Copy

                          Address: Amreli, Gujarat

                          Dear sir, I have book a ticket from baroda to amreli it 29th april 2015 23:20. But the bus didn't show up till late night and then at midnight there was a strike of S T stuff so I want a refund for the same. I book ticket online I have attached the message regarding the booking. I also send message to GSRTC CUSTOMER SUPPORT email provided on website. But doesn't get any reply. Nearest Gsrtc bus staion officers refuse to consider my refund request. What should i do? I am helpless at this moment. * GSRTC m-Ticket ** SHIRDI to AMRELI PsngrName : GOHIL JAYESH V TripCode : 1100SHRDAMLGJ47 PNRno : G9358535 JnyDate : 29/04/2015 DepTime : 23:20Hrs SeatNo(s) : 3, Class : GURJARNAGRI BoardingPt : BARODA Pltform : 1. Please carry your photo ID during journey. T&C apply. Jayesh V Gohil
                          +1 photos
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Bhavsar Aakash
                            from Ahmedabad, Gujarat
                            May 6, 2015
                            Report
                            Copy

                            Dear Sir/Mam I Bookd A Ticket From Ahmedabad To Mahuva At The Date Of 30/04/2015 In Gurjarnagri In Bapunagar To Mahuva S.T. Bus But That day That Bus Was Cancceled for Your Strike And I (Aakash Bhavsar) And My Uncle Suresh Patil Was Can Not Go To Mahuva And I Am Wait For Refund But I Dont Get Back My Refund...So Please Do Somthing Regards, , , , , , , Aakash Bhavsar / Suresh Patil [protected] [protected]
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              nikul2015
                              from Mumbai, Maharashtra
                              May 6, 2015
                              Report
                              Copy

                              Address: Kutch, Gujarat

                              Due to strike of gsrtc employee, bus not came on 30/04/2015. i didn't cancel the ticket because its not my fault. Still i didn't get any message from gsrtc about the refund. You are requested to send me refund of the same. The details are as follows. PNR No. G9361655 Trip Code : 1730BHJSRTSLP30 adipur to zadeshwar X Date : 30/4/2015 Name : Nikul Patel
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                mohsinghasura
                                from Mumbai, Maharashtra
                                May 6, 2015
                                Report
                                Copy

                                તારિખ ૫/૫/૨૦૧૫ ના રોજ ૨૦.૦૦ કલ્લકે ની સ્લીપર ક્લાસ બસ ડીસા થી નવ્સારી જતી સર્કારી બસ સ્લીપર ક્લાસ બસ રદ થતા તેની અવેજ મા સદી બસ મુકાતા તે બસ મા મુસાફરી કરવા માટે ઓન લાઇન બૂકીંગ થી સીટ નમ્બર ૧૨ થી રીજર્વેસન કરાવેલ હતુ તે રીફંડ મેળવવા માટે મર્ગ દર્સન આપશો
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  bpatel3785
                                  from Mumbai, Maharashtra
                                  May 6, 2015
                                  Report
                                  Copy

                                  AT lakhtar bus depo, I am never finding any bus depo staff...Are they coming to receive salary only...I had travelled 2-3 times in this month, but whenever going and need any query solution such as bus not coming, etc, but no one is there ...Not a single staff member present. I am surprised. This is ridiculous. Even there is no any complain forum on GSRTC, so that I am posting complain here. Hoping some GSRTC senior officer investigates this matter. And remove ll such nuisance staff who takes only salary and not doing a 1 rupee work.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bhavik72
                                    May 5, 2015
                                    Report
                                    Copy

                                    Address: Vadodara, Gujarat

                                    Dear Sir, I have booked the ticket from Online Reservation counter at CBS, Vadodara vide PNR no. G9322775, Ticket no.BRD143607 from Vadodara to Patan for 2 Adl+ 1Child. The bus class was booked GUJARTNAGARY at 5:15am on 26/04/2015 and fare charged Rs.158/-x2 + Rs. 79x1 = Total Rs. 395 + Rs. 30 (Toll fee) + Rs. 15/- (Resv.charg)= Rs. 440/- total. On date Bus putted for services on date 26/04/15 at 5: 15am was DELUX bus, whose total fare charge is less than the GUJARNAGARY. While enquiry at Booking window, got replay that its by default system is bus booked is Gujarnagary, while the bus run in these route is Deluxe on regular bases. So, approx. Rs. 30/- was excess charged from me. Request to look in to matter & arrange to refund difference of amount of fare. Hopping for favourable replay.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Dipti Maheria
                                      May 5, 2015
                                      Report
                                      Copy

                                      Address: Ahmedabad, Gujarat

                                      Buses from Ahmedabad to Gandhinagar have no fixed routine timings, lack of frequency of buses to such demanded route is really troublesome for daily passengers.moreover there is no shade at the bus stop in such terrific heat passengers have to wait till so long due to lack of frequency of buses in this much heat everyday.it's about bus stop at prahladnagar char rasta which is most crowded stop at any time of day.atleast provide shade for passengers waiting for the bus.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        hemantrapatel
                                        from Jaipur, Rajasthan
                                        May 4, 2015
                                        Report
                                        Copy

                                        My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 23/04/2015 from Kamrej x to Visnagar in express bus. My PNR no. is G9277889 and trip code is 2100BHTARDNPG47 My total bus fair is Rs. 618/-. My Journey time was 22:00 On my travel date, I reached kamrej x bus station at 21:30 and bus is not stopped at kamrej x So plz. refund my amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: Hemant Patel, Mobile: [protected] Email id : hemant.ra.[protected]@gmail.com
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Rajasthan State Road Transport Corporation [RSRTC]
                                          1
                                          (293)
                                          Andhra Pradesh State Road Transport Corporation [APSRTC]
                                          1.1
                                          (1364)
                                          Madhucon Projects
                                          1.7
                                          (9)